A fun job in a poorly run and non-professional facility
If you enjoy working, interacting, and bantering with kids and young adults, and consider yourself to be a VERY patient and tolerant person, this job has the potential to be very fun and rewarding.
Interact with and entertain kids, enforce rules in a stern but playful manner. officiate volleyball and dodgeball games and tournaments, sweeping, dusting, and vacuuming trampolines, maintaining a high energy level and a happy and excited appearance at all times with no exceptions, on occasion attending an empty court (in such case, standing and doing nothing for 30 minutes to an hour and looking happy and excited while doing it)
Expect to be working alongside nothing but teenagers (15-19 years) who are high energy, playful, and borderline immature/obnoxious. Do not expect to make lasting workplace friendships; the employee turnover is very fast.
The management staff was generally difficult to work with and nearly as unprofessional as the teenagers whom they employ. This being said, I do commend their ability to effectively communicate and deal with teenage employees on a daily basis; however, if you are older/more mature than most, expect to be treated like a teenager regardless. Do note that I may not be able to accurately comment on the current management staff, seeing as the turnover in management is abnormally high. In a four month period, four managers were hired (two of which were promoted internally to assistant mana
ProsExtremely flexible schedule, Fun job, Rewarding
ConsNearly zero job security, Poorly managed, Must fight and scavenge for hours
I've been working at a new franchise of sky zone for about 2-3 months now. I never get more than 5 hours a week unless It's a snow day or vacation week when kids are off school. Sky zone is a fun, fast paced,often times crazy and can be stressful.
Me and 80 other employees were not properly trained when we opened our doors so to say it frankly the first month was H-E-DOUBLE HOCKEY STICKS. I literally hated my job it was that stressful. I am a cashier so what I do is check and validate waivers, sell tickets, and ring up tickets already bough along with selling socks and all the other ins and outs including concessions, greeting and cleaning. All my managers are like 25 so this business is young. Our CEO is 29. We make alot of money but sometimes I struggle to make change correctly because i'm doing so much at once.
Often you will will find yourself as the only one working in concessions with a long line. I have great availability considering this is a primarily an after school and weekend business and I still get BARE MINIMUM HOURS!! It sucks! Ever two weeks I get a pay check of like between 35-$85 !!! And some kids get worked like 15 so they make 2x more. It's hard because were all hard workers but there definitely is favoritism. THEY SHOULD NOT HAVE HIRED THAT MANY KIDS!!!! I would have rather not been hired considering I am looking for another job because I barely get worked.
But you do get to jump for free with one friend (also for free) when you're
Prosjump with one other person for free when you're not working, discount concessions, flexible hours
Consnot enough hours, management could be better, training was poor, nepotism and favoritism
Terrible management, scheduling issues, communication issues...
A typical day at work includes answering phone calls and emails, planning parties, restocking socks, using the register to ring people up, and cleaning. I learned some useful organization skills, although the training at the start of this job would have been useless if I had not been a quick learner. The co-workers were mostly all younger in age (they were mostly all still in high school), which would not usually be an issue if management played a better role. The co-workers constantly called out of work, showed up late, or did not show at all, used their phones all throughout the shift, did not provide good customer service, did not genuinely care about their job, etc...The management was a whole other issue. While I really thought the managers were nice and intelligent people, they do not know a thing about running a business. The manager to employee relationships were more on a friend and hook-up level than an actual management level which created a ton of drama and issues with scheduling etc...There is no Human Resource office, so any issues you have with management just get circled around between the different managers (who keep in mind are all close friends), they are constantly having scheduling errors and miscommunication between co-workers. The most enjoyable part of this job was talking with customers and booking events, especially when I would get to work on the day that particular party was coming in to make sure everything went smoothly. The hardest part of the j
In my experience working for Sky Zone Toledo a typical work day would include clocking in Getting the gear we needed for the day (Usually a walkie-talkie and name tag) and heading up to the court you are told to go to either by management or your team leader for the day. You the watch your court for about 30 minutes then the team leader will rotate you to the next court so you don't get fatigued on one court, the days go by extremely quick since you are strongly encouraged to interact with the guests to ensure there visit is not one to forget so they will come back for my family friendly fun which is one of the best things about this job. The end of your shift is spent cleaning up the park, if your taken off before close then you clean the bathrooms and lobby, if you are part of the closing team you mop down all pads and trampolines and clean the lobby, bathrooms, parent lounge etc. The Management is absolutely amazing they are strict and firm but also make sure that you are doing what your supposed to and up to standards. They make the workplace feel more like family and friends while maintaining a perfect balance of work and fun. The hardest part of this job is learning how to handle each situation, No to situations can be handled the same so it can be a bit difficult getting that part of the job down but after a few months it becomes easier. This job will teach you not only how important customer service is but how to be a leader and with the option to move up in the compa
In the beginning, I started out as a normal employee in Sky zone. Months went on, and I became a Lead court monitor, probably not even a year after that, I became Sky zone first Assistant Manager. Sky zone was a great workplace. Everyone worked together, everyone saw each other as a family member instead of a employee. Every day was an adventure, especially for me. I grew as a human in sky zone, I learned a lot about different people, different cultures, and different children. I actually enjoyed going to work every single day. Management could've been ALOT better at the end of my time in sky zone, but it didn't seem like we were on the same page. Everyone was loyal to one another in the beginning, but as time expanded, it went from family to enemies. Tension rose in the workplace, people started to steal, management really lost interest in becoming a family and family is what I'm all about so it kind of pushed me away from the scene. I was the go to guy in the park. When something is wrong, they call me. If a trampoline popped and broke, they called me, if a guest was complaining and getting annoyed, they'll call me, if a kid puked on the carpet, they called me. I literally did EVERYTHING in that park and was never recognized or even given a raise. I enjoyed communicating with the guest, and studying every human, and learning and understanding how different everyone was. Sky zine had its ups and downs, ins and outs, good and bad, but that's with any workplace in my book.
ProsI was allowed to jump for free. I enjoy working out so that was a plus
When I first worked there it was honestly a good job but now since the summer is over it’s been really boring and the job is just getting kinda old. After summer ended our membership sales dropped and management ended up firing a lot of people because we weren’t making enough money and most of the people that got fired were new to the job and were only working there for 1-2 months. Which kinda sucked for them because the were just recently hired. They started firing lots of people and were strict because we weren’t selling memberships we barely were getting customers which meant we weren’t gonna sale a lot memberships. It got to the point where they only scheduled one person for each job for a closing shift resulting in that person having to do everything by themselves. Many managers have quit since then and people are continuing to quit because of the bad job and environment. The park just sucks because we get alot of kids getting dropped off and they don’t listen to any of the rules. Most of the times when we have glow night there’s a fight or something going on and it’s gotten to the point where we have to get security guards for the weekend. Overall it’s a good summer job but that’s it. It’s one of the worst places to work in my opinion. We don’t get paid enough for all the cleaning up and work we have to do. It’s stressful and the management sucks. This would be an okay first job but other than that I wouldn’t recommend applying here. The pay isn’t good at all for the am
Great and fun environment and I truly believe in Corporate’s philosophies and ethics but not every park is corporate and that’s what you want to look for. If your park is a franchise then do your homework on the owners! Most of them around the geographical area I was positioned in, try to have you run 12-15% Labor because even though they stress safety, they are more worried about “their” bottom line. I get that it is a business for profit but at what cost? Not having enough team members scheduled or sending them home early; puts much more liability on their shoulders, with most of them being 16-17 years of age.
Forget about compensation according to your duties....they expect too much out of one person; while others have a quarter of the responsibility but are compensated the same or more. Not to mention, all the training they have you do online is not compensated but you are not allowed to start working for them until it’s all complete. This can take anywhere from 6-30hrs!
Oh and if you have ANYTHING going on in your life, just leave it at the door because working 60hrs a week on salary; doesn’t leave you much time nor money to have a life! They want you fully committed to working 7 days a week because if you don’t check and follow up with emails, even on your day off-that is just not acceptable! Best advice-try a different trampoline/adventure park:)
ProsGet to jump for free!
ConsLousy break room, lacking structure, unorganized and not enough positive recognition.
i worked at sky zone for nearly 10 months and never once received a raise. I even signed a sheet for physical proof I was receiving a quarter raise and management somehow lost it. I waited another 5 months and asked again and they said I had to be patient. I was trained as every position in the business and remained at starting wage for 10 months. It was insanely offending because of the amount of energy I had put into my job. I decided to turn in my two weeks and it went with no acknowledgment. I finished my time without being asked why I did it. My months at skyzone seemed a waste and that my work, with no appreciation, was nothing but overlooked. I feel embarrassed that my work was taken for granted for an amount of time that long, especially when there was nothing to work towards.
i was scheduled two days a week because of the weekly hours the business was open and i was constantly in a financial struggle
management was an absolute joke. went through three managers and the manager that is currently there is driving out the workers that have been there for years. new ownership is changing everything and holds no principles nor work ethic.
court monitoring is literally standing up for four hour shifts and watching kids jump. you’re not allowed to step on the pads or trampolines on the clock and you only receive one 15 minute break, most of the time 10.
if you work here you can expect to waste your time
They barley had me work and I wasn’t trained properly. I got a second job because of how little I worked. The shifts that I did work were so bad though, they would have me by myself and expect me to count how many people were in the building, take their temperature, check them in, and manage the fuel zone (snack area) all at once. I no longer work there as I now work at the previous mentioned second job, which is way better, but working at sky zone was not worth the pay of minimum wage.
Pay & benefits
Not good, pretty horrible actually.
Job security and advancement
Many people stayed for the long run but it was NOT for me
I didn’t really approve or disapprove of the ceo, however the management team would just sit in the office all day doing nothing and even let their friends go in to jump for free, they would also be on their phones when we weren’t allowed to even have them on us and they would often order food for themselves and just chill eating it in the office.
I’m not sure about other sky zones but the one I worked at was not very inclusive when it came to new people. They all just stayed in their own little friend groups and never really talked to anyone outside of it.
It was one of my least favorite jobs. I do not recommend working there unless your are insanely passionate about sky zone. It was not the right fit for me, and I only worked 0-1 days a week. I am glad that I quit.
A typical day at work consists of cleaning the park when not busy during the week. Check in customers and make sure the phones are answered. Make sure the customers are doing ok and satisfied.
I learned how to be super professional in a work place, I also gained so much confidence and learned how to deal with angry customers.
Management is pretty okay, they sometimes lash out at workers due to stress on the job. But, they are nice people overall. there is a bit of lack of communication.
The workplace culture is usually very fun but yet very productive. There is always something that has to be done. So, down time is never an option. Some employees are nice and willing to help other workers.
The hardest part about the job is trying to deal with angry customers. We have size and age separation as a rule there and many parents don't like the rule so they angry because they cant jump right next to their children due to safety reasons. So, we get a lot of angry customers.
The most enjoyable part of the job is working in the kitchen because I get to make pizza and sort of chill out and clean the kitchen, help out with parties and I usually always get happy customers.
Prosget to jump for free, discount on merchandise and food, team meetings are fun
Consnot allowed to have water where you are, some employees aren't very nice, no holiday pay, no benefits, its unorganized
This is a good job for high school students if you are extroverted and want flexible hours.
Hours are very flexible, however, take that as you will. They have a great system where you can see what shift you and everyone else have and you can trade or drop shifts easily after managers have approved your request. The only annoying part regarding shifts that I faced was the On-call shifts. As a court monitor, I learned how to be a leader, control groups of children/adults, and enforce rules. A typical day includes rotations every few hours where you will need to supervise different areas of the park. Management is pretty chill but sometimes a little unfair (personal opinion), some workers can get away with slacking while others don't. I always did my job well, perhaps I did more than my job because other Court monitors were chatting and not doing their job properly. Workers are fairly easy to get along with, most are in either high school or post-secondary. The hardest part of this job is staying calm, let me repeat that, staying calm. Most hours tend to be very busy and it's absolute chaos: from loud music, to kids yelling, to stubborn customers, to even stubborn parents that will try to argue with you just because you are doing your job properly and making sure their kid is safe. Unfortunately, this is to be expected and be prepared to accept it and find calm in that chaos. If you are a strong-minded outgoing person, you can do well in this job. The most enjoyable part of this job is usually late hours when it's usually less busy and when mostly adults are jumping. B
Productive, awesome environment, great for development of customer service.
A typical day at Sky Zone would be coming in, acknowledging management team in our office, and saying "hi, how are you" to the rest of my team. I interact with wonderful guests, give them all required information, and more, to make a great purchase to ensure that they have a great experience with us. I have learned how to work with different customers; language barriers and disabilities such as autism or down syndrome. I have also learned how to handle work with school, how to give guests a great experience, awesome customer service, work with kids, and how to work quickly and effectively in each different department. The management team was awesome, I knew that I had a strong management team to rely on for any problems that I came across, they did as much as they could to make every team member feel involved. Team members were very friendly and welcoming. The hardest part of the job was dealing with upset costumers, but all team members had the experience and customer service skill to make sure that they ended up leaving with a great experience. The most enjoyable part of the job is the interaction with the kids. We make sure that all guests feel wanted, and that parents and kids leave very happy and them wanting to come back. Sky Zone Vaughan is rated second in the world for customer service.
ProsIncentives, discounts, free entries to places such as the Ripley's Aquarium and the CN Tower.
Questions And Answers about Sky Zone
How often do you get a raise at Sky Zone?
Asked Sep 16, 2020
Answered Nov 22, 2022
When they feel like it. If they don’t feel like it you will never get a raise no matter how hard you work. There’s employees that have been there 2+ years still making what they made when they started. They tend to hold grudges and keep you complacent.
Answered Nov 17, 2022
What is the best part of working at Sky Zone?
Asked Oct 24, 2019
Selling to the customers
Answered Jul 3, 2022
Making others happy
Answered Jul 1, 2022
What is the promotion process like at Sky Zone?
Asked Dec 16, 2020
very rarely happens
Answered Nov 26, 2022
I came into the position as a manager, to work your way up..it’s tedious and next to impossible, unless the upper management wants to keep “staying face” or are desperate to keep employees that’s when they throw a raise at you to give you the false impression that they care about you.
Answered Nov 17, 2022
What tips or advice would you give to someone interviewing at Sky Zone?