What is the best part of working at Social Security Administration?
The best part of working for SSA is helping people in their time of need and feeling a sense of kindness. The health benefits are cheaper than non-government monthly but high co pays compared to others. No life insurance or disability pay.
What is the most stressful part about working at U.S. Social Security Administration?
Understaffed and the workloads keeps growing. The training is nonexistent especially with new hires, they find it hard to understand the complicated policies. It is self-training, and when you are done you get assigned a mentor who is busy with their own work on top of trying to train you.
What is the work environment and culture like at Social Security Administration (SSA)?
I do not even know, and I have been there for 15 years. It is competitive because the promotions are few. People in high roles keep their jobs for years and years so it is hard to get promoted in your area. It is harder to even get promoted in other areas because they like to promote within their own area. Transferring to another State, unless you apply and get hired or they approve a hardship which is hard enough, does not exist. You cannot just choose to live in another State because you want to and expect to be transferred. The hardship is HARD to get through. It is unionized, THANK GOD because some managers make up their own rules and policies. If you have a GREAT manager that stands up for their employees, the
Call Center Representative | Oakland, CA | Jan 30, 2015
Oakland Ca Call Center Sucks!!!
Job Work/Life Balance
They have flexible start times so it's really easy if you have children to drop off at school. No option for an hour lunch is why this jobs get 4 stars instead of 5
The pay is really low especially after you add in the portion of the benefits that you have to pay. It also can take 10 years to reach top pay for your position which is ridiculous especially with the cost of living being so high in the SF Bay area. It seems unreasonable to me to have to have an extensive background check for a job that pays less than $20.00 per hour.
I saw people move around to other positions while I was there and had plans to do the same. I didn't stay long enough for that to happen. I discovered very early that this job wasn't for me and didn't waste time being unhappy.
The worst management I have ever seen. Management seems to be into extreme micromanaging and they have double standards when it comes to punishment. They write you up for stuff and then they turn around and do the same thing they just wrote you up for.
Or they change the rules and not publish them but you will still get wrote up. (who does that? The Training manager)
They want to control everything about you while you are there. Very Big Brotherish!!!!
If you disagree with them, the harassment begins immediately.
If you disagree with them and you're right and their wrong, you now wear the scarlet letter "F"
ProsPublic transit subsidy, flexible start times, weekends and holidays
Consno hour lunches, low wages
Teleservice Representative | Chicago, IL | Apr 25, 2016
A position administering programs that provide focused, results-oriented public service. To build upon my experience in information management, decis
I work at one of the Social Security call centers. On a typical day, I swipe my work ID to enter the building, take the elevator to the 4th floor, and login to my computer. Once I enter my start work time, I begin taking phone calls from Social Security and Medicare beneficiaries and non-beneficiaries. I handle various, random calls from the public from eligibility requirements to suicide calls. I take my first of 3 breaks at 1015am. It's a 15 minute break before I have to get back on the phone. I take my lunch at 1230pm for 30 minutes. After lunch, I get back on the phone until 230pm, which is my next scheduled 15 minute break. I catch up on my work email at 315pm for 15 minutes before getting back on the phone. At the end of the day, I log out of my computer and end my work day.
I've learned a lot while working at SSA. People really respect the hard truth more than anything. Also, they don't like to be given different answers to the same question. I've also learned that one's positivity and attitude toward a job start from within, and not from external elements.
I think that my managers are hard workers, but they still have a lot to learn when it comes to best practices, ethics and accountability.
Thank goodness for my co-workers. There have been days that they unknowingly made my day a lot smoother. I don't get many chances to socialize because my supervisors are really strict about the amount of time spent on the phone taking calls from the p
ProsJob stability, 401K plan, easy to get to work on public transit, the work I do is important.
ConsUnknown/suspicious promotion criteria, low morale environment, short lunch breaks, few opportunities to work in other components within the agency.
Productive workplace that rewarded you by helping the community
paralegal for 14 judges
Provides legal and technical support to administrative law judges and other technical and professional positions in the processing of entitlement cases pursuant to Titles II, XVI and XVII of the Social Security Act at the administrative appeals level; provides case management information on a regular basis; reads and analyzes legal documents; makes correct determinations about how to handle each of these documents; reviews summons and complaints in all SSA program litigation cases and ensures that new cases are entered into computer database; examines all related case materials for cases assigned to the office; responsible for developing and processing requests for hearing from the time the case is brought into the Office Of Adjudication and Review until the case(s) are completed; schedules Administrative Law Judges cases that are ready for hearing; knowledge of legal documents, legal or judicial processes, and medical terminology; identify any pertinent issues or missing information in the case file according to laws, regulations, rulings, policies and guidelines relative to the cases; performing case development actions, process office itinerary for entire hearing office, which is generated from DART; verify that all hearing information for the entire office is entered into system correctly before running itinerary; schedules and coordinates hearing monitors for each hearing held in entire of
My review is mostly based on my experience working for Deputy Commissioner for Budget, Finance, and Management, OFLM, OEHOS. The job duties performed by the IHs at SSA HQ are not those of an IH. During the interview both I and the other IH that was hired at the same time were sold one story on what we would be doing, but once we arrived we became aware of the real responsibilities.
Most of what happens here is responding remotely (i.e. phone/email) to facilities issues in field offices across the country. Most of the field offices are privately owned buildings that SSA leases or leases a space in so there is no forcing the owner to do anything, even if SSA employees are at risk. If an issue becomes bad enough, you will not sample, the contract IHs at HQ, who are all CIHs, will go out to the field office and sample. IHs also manage environmental programs for SSA such as storm water management, EPA title V, hazardous waste, etc. There is also contract management (asbestos, lead, mold) so yes, you will become a COR, something I didn't find out until after starting the job.
Once myself and the other newly hired IH came on board, there were six GS 12s and six GS 13s (none of which are CIHs). Normally management for the agency hires from within, so it is common for someone from one department transfer into a completely different department. When they do hire from outside, a person normally starts as a GS-7, which is absurd if you have the experience.
There is an IH manager a
Prosgood for learning different jobs in the agency
Getting into the federal government is an ordeal in and of itself. So it's understandable when my colleagues, some of whom have been with the agency for 10, 20, or over 30 years, are reluctant to leave. Some leave and end up coming back, because even for everyone's kvetching, being a claims specialist is pretty ideal if you are able to think critically, communicate clearly, have basic social skills and a knack for interacting with the public. It certainly pays more than other occupations with similar skill sets, and its a dependable job with stable raise increases each year (depending on Congress of course). Your pay is able to increase pretty quickly if you are in a career-ladder position. I was able to jump from GS-7 to GS-11 in 2 years, upon successful completion of my training. The populace I work with can be appreciative or disgruntled, it really depends on how they feel that day, so I don't allow that to dictate my opinion on working for SSA. Objectively, if one is looking for job security, dependability and good pay, this is the job for you. If you are a lateral thinker, and are more oriented towards progress, then this job will be a challenge for you. I find many aspects of this job challenging because of the agency's work culture and the bureaucracy that harbors and encourages it. Training is not bad, it's just dense and banal. I can see someone being discouraged by it to the point of tears. The workload is unmanageable: instead of completing tasks you're just trying
ProsBenefits are comprehensive, pay is adequate, flexible time, good management, opportunities for growth
ConsVery stressful job, disgruntled workers, low morale, opportunities for advancement seem slim, difficult and long training process
Good mission but poor execution and workplace culture
*Great mission -- to administer benefits to the American public. Working towards this mission is satisfying.
*Telework 2 days a week (during the pandemic it was all 5 days)
*Decent colleagues (although some colleagues, such as "lifers" who have been with the agency 30+ years, may lack motivation and/or the desire to assist junior employees)
*Outdated technology and infrastructure, combined with a workplace culture that can indirectly result in stagnation and a lack innovation inhibit the effective accomplishment of the agency's mission on a sustained basis. It remains to be seen whether the technology will ever be updated in a way that enables the agency workforce to be more productive. Recent enhancement have been great in theory but in practice most have been only average. Some recent enhancements have actually inhibited workload processing.
*A lack of budget in order to keep staffing levels adequate at all times throughout the year
*A lack of sufficient time to devote to quality processing of cases. In so many components within the agency, there is so much to do, but not enough time to do it with quality. Payment centers are chronically backlogged. These payment centers are responsible for ensuring individuals' benefits get paid on time (in situations where they cannot be processed by local field offices), reinstated (in situations where they were erroneously terminated, or incorrectly continue to be suspended), and processing unique cases.
I supervise a group of professionals who work hard at their respective positions so I work hard at ensuring they have all the necessary tools to get their jobs done. When I arrive on a typical day I (1) check our management information system (MIS) to see and update our productivity. Next since we are a part of a division within my agency I check the MIS for the division comparing our contribution to our division goals compared to the branches within the divisions.
I then review my email to keep abreast with possible instructions such as policy changes, personnel needs, organization needs, and other correspondence. Once those who work with me report for duty I normally greet them by visiting their respective cubicles and if necessary address any needs that arise during this short visit. As the day progresses I meet with the Division Director and the branch chiefs informally where we discuss issues we collectively have arise day-to-day. At this time I take it upon myself to give the Division Director a report which tells him where all the branches in the division stands compared to our monthly assigned goal.
As needed, I also perform various tasks within the branch that need to be done because of not having the proper staffing to accomplish those tasks.
On atypical days I also process the needs of one of the other branches within the division if that Branch Chief is out of the office.
Typically, on either Friday or Saturday I compile our productivity statistics a
Disorganized, outdated beauracracy full of corrupt cronyism
I worked as a contractor (disability examiner) for SSA/DDS for one year and was shocked to see a major federal agency so chock full of incompetent, lazy-... people. (I quit after a year of mounting disgust.) Most of them barely even looked at the applications (probably because they can barely read or write), did an hour's worth of "make-work," then spent the rest of the day surfing the Internet, gossiping, or taking 2-3 hour long lunch and coffee "breaks."
There are tons of people there whose only "job" is to put unnecessary paper clips or sticky notes in each file (I am NOT exaggerating!!) No wonder it takes 2 years to get a decision on an SSA disability claim!! When I made suggestings/proposals for overhauling outdated paper processes to expedite the system and reduce the time to review and make decisions on claims, I was told in no uncertain terms to keep my mouth shut, "don't rock the boat"--in other words "management likes it that way because that's how they learned to do things a hundred years ago when they started working there and they hate change" and "the unneeded clerks need to protect their jobs," etc. I was even reprimanded by a "supervisor" for taking a file off her desk in her absence (during her vacation) and getting it approved by the agency doctor. I had fast-tracked it because the claimant had cancer and did not think it fair to make her wait for benefits. The idiot supervisor had gone on vacation and left a huge stack of files on her desk (instead of dele
A typical day at the call center in Jamaica, Queens is met immediately with stress. From the time you walk in, before you can get your coat off, you're being scrutinized by upper management and those who want to appease management and are over zealous about pleasing them. You have no time to even go to the bathroom without being timed. If you spend what anyone would deem a reasonable amount of time in a restroom, you may be asked to submit a leave slip. There is absolutely no structure nor any concrete answers about certain rules and policies. You can ask 3 different supervisors a question about one specific thing and receive 3 different answers depending on the day. The hardest part of the job is getting help for questions that are directly related to the job. Our job is to help the public and there are people there designated to each unit who are in place to help with questions about policy when needed. When they are not available because of training or meetings, we're instructed to reach out to supervisors who are also unavailable. When you find one who is available and ask them a question, with the use of instant messaging that is required to ask for help, they make their status unavailable. Asking a neighbor who has more knowledge is discouraged and frowned upon. The most enjoyable part of this job is leaving at the end of the day. The tools that provided are less than sub par and this is known because they require constant repair. There is one person responsib
ProsMonetary help with transportation
Consshort breaks and no help with questions
Questions And Answers about Social Security Administration
What is the best part of working at Social Security Administration?
Asked Oct 16, 2019
Every day is different
Answered Jun 28, 2022
Answered Jun 24, 2022
How often do you get a raise at Social Security Administration?
Asked Oct 15, 2020
Answered Sep 27, 2022
Answered Sep 14, 2022
What tips or advice would you give to someone interviewing at Social Security Administration?
Asked Jan 10, 2018
Find a different agency. SSA was the lowest rated federal agency to work at early in 2022
Answered Sep 10, 2022
Take your time. Be personable. They want someone who actively listens!
Answered Aug 16, 2022
What is a typical day like for you at Social Security Administration?
Asked Apr 12, 2020
Non stop calls
Answered Sep 6, 2022
You have your workload but it is hard to handle any unplanned person business that may come up or to get off for an appointment
Answered Aug 29, 2022
What benefits does Social Security Administration offer?
Asked Jul 15, 2016
Blue cross blue shield
Answered Sep 12, 2022
401k and federal retirement but it’s a horrible place to work.