Overall Reviews at Social Security Administration
Customer Service Representative | Greensburg, PA | May 28, 2020
Challenging but realistic workload.
Requires great focus and real dedication to providing good customer service. Self-motivation is essential as is being able to be a contributing member of a team.
Assistant Technician | Chicago, IL | Mar 9, 2020
Great Learning Experience
I loved that I worked independently and help was there when needed. Communication was clear in what what expected and when I needed to complete certain tasks.
The draw back from this job was that I was UNDER PAID.
Claims Examiner | Queens, NY | May 16, 2020
I was happy working at SSA and had reached the max for salary, grade and Step. I transferred for a higher salary based on grade and step.
I value SSA.
Legal Secretary | Jamaica, NY | Jan 19, 2020
Poor soft skills all throughout the agency. No job security. Little to no support from leaders and managers. Not a place to work in if you cherish your mental and physical well-being.
Legal Secretary | Jamaica, NY | Sep 15, 2019
Not for everyone
Total waste of time. Class room and work training takes like 2 years. They will lie to you during interview process, is nothing like what you will encountered when actually working. Management totally a lost case very disorganized and unwilling to help people in needed. That's why there's always posting for this job.
ProsEasy to take time off
ConsUnless you like to be tortured
Benefits Administrator | Birmingham, AL | Jun 7, 2019
Worst place to work!!!’
I wouldn’t refer anyone to that place. Horrible management. The building is infested with rats and roaches.
No room for growth. I left didn’t care. Training is horrible.
ProsNo pros at all
ConsWorst place to work.
Legal Secretary | Philadelphia, PA | Feb 21, 2019
Good Job Security Working for the Government
Like all workplaces, the Social Security Administration largely gives back what you put in to it. Training is detailed and performance measured. If you like to engage the general Public, you will like the Field Office environment.
ProsVcation Time, Sick day Allowance
Customer Service Representative | Lakeland, FL | Mar 4, 2019
I enjoyed my time at SSA. I enjoyed that I had a flexible work schedule and enjoyed the people I worked with. I received a lot of growth and development.
ProsVacation time, friendly staff, FMLA options.
ConsShort lunches (30 mins), stressful enviornment
Customer Service Representative | Balch Springs, TX | Oct 25, 2018
Productive and pleasant work culture.
I really enjoyed working for the agency and what it stands for. I look forward to future employment.
Good customer service is different from company to company, but the key characteristics of good customer customer include: a rapid response time to customer requests, responding to all feedback and requests (positive or negative), self-service help documents and FAQs, a frictionless process for getting in touch with a customer support rep, a willingness to apologize and compensate for errors, empathetic solutions to problems, and helpful recommendations customers can use to learn and grow.
Claims Specialist | Hickory, NC | Feb 21, 2020
Don't work here
Most employees in field offices are miserable. SSA believes in working harder not smarter. Computer systems are redundant and very old. No leadership.