Working at Social Security Administration: Company Overview and Reviews

Social Security Administration
Social Security Administration
1532 reviews
Social Security Administration Ratings
Average rating of 1532 reviews on Indeed
3.9Work-Life Balance
4.0Pay & Benefits
3.7Job Security & Advancement
Baltimore, MD

Popular jobs at Social Security Administration

 Average SalarySalary Range
Customer Service Representative
4 Salaries reported
per hour
Claims Specialist
20 Salaries reported
per year
Claims Representative
5 Salaries reported
per year
Call Center Representative
6 Salaries reported
per year
Insurance Specialist
2 Salaries reported
per year
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1086 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Social Security Administration Reviews

Popular JobsCustomer Service RepresentativeClaims SpecialistClaims RepresentativeCall Center RepresentativeInsurance SpecialistAuthorization SpecialistAdministrative AssistantLegal AssistantLegal SecretaryTeleservice RepresentativeAttorneyDisability SpecialistDisabledBilingual Customer Service AssociateOperations SupervisorSecurity OfficerClaims ExaminerDisabilityProgram AnalystSenior TechnicianClaims AssistantExaminerIT TechnicianReporterTechnical ExpertTechnical SupportDistrict ManagerFile ClerkInformation Technology SpecialistManagement AnalystSenior Legal AssistantSupervisorClaims ClerkClerical AssistantComputer OperatorCustodianCustomer Service TechnicianHuman Resources SpecialistManagerNetwork AdministratorOperations AssociatePersonal AssistantProject ManagerRetiredSecretarySenior AnalystSenior Project ManagerTechnical Support SpecialistAccountantAdjudicatorAnalystAppeals AnalystAssistant ManagerAssistant TechnicianAudio Visual TechnicianAutomation EngineerBenefits AdministratorBenefits Earnings ReviewerBilingual Call Center RepresentativeCSCase ManagerCase RepresentativeClaims ProcessorClaims Service RepresentatveClaims TechnicianContractorCustomer Support RepresentativeData Entry ClerkDeputy DirectorDirector of Food and BeverageDisability / Partial RetirementDivision DirectorEarning SpecialistEvaluator (Consultative)Executive AssistantExecutive DirectorFacilitiesField RepresentativeGOVERNMENT SPECIALISTGeneral ManagerHelpdesk SpecialistHome Health AideINTERNIndependent Case ReviewerInformation AgentIntake SpecialistInternJava DeveloperLearning and Development ManagerMAINFRAME PROBLEM ANALYSTMailroom ClerkMedical Expert/ConsultantMigration and Deployment SpecialistModule ManagerN/aOffice AssistantOffice Automation ClerkOffice ManagerOperational ManagerOperations ManagerParalegalPolicy AnalystProgram DirectorPurchasing AgentQuality AnalystQuality Assurance AnalystQuality Assurance TechnicianReal Estate AgentReceptionistRecords ClerkRegional Claims AgentRegional Medical ConsultantReplenishment AssociateRepresentativeRepresentative PayeeResearch AnalystRetireeSSA disability benefits/ recipientSenior Case ManagerSenior Claims AnalystSenior Claims RepresentativeSenior Claims SpecialistSenior ExaminerSenior Financial Aid OfficerSenior Financial AnalystSenior Information Technology SpecialistSenior Network EngineerSenior ParalegalSenior Program AnalystService ConsultantService TechnicianStenographerSystems AdministratorTechnical WriterTechnicianTeleService RepresentativeTelephone RepresentativeTeleservices RepTeleservices RepresentativeTrainerTranscriptionistU.S. ADMINISTRATIVE AGENCIESUnemployedWarehouse Assistant Supervisorcs t2 & t16disablednot sure
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Overall Reviews at Social Security Administration

Customer Service Representative | Greensburg, PA | May 28, 2020
Challenging but realistic workload.
Requires great focus and real dedication to providing good customer service. Self-motivation is essential as is being able to be a contributing member of a team.
Assistant Technician | Chicago, IL | Mar 9, 2020
Great Learning Experience
I loved that I worked independently and help was there when needed. Communication was clear in what what expected and when I needed to complete certain tasks. The draw back from this job was that I was UNDER PAID.
Claims Examiner | Queens, NY | May 16, 2020
I was happy working at SSA and had reached the max for salary, grade and Step. I transferred for a higher salary based on grade and step. I value SSA.
Legal Secretary | Jamaica, NY | Jan 19, 2020
Poor soft skills all throughout the agency. No job security. Little to no support from leaders and managers. Not a place to work in if you cherish your mental and physical well-being.
Legal Secretary | Jamaica, NY | Sep 15, 2019
Not for everyone
Total waste of time. Class room and work training takes like 2 years. They will lie to you during interview process, is nothing like what you will encountered when actually working. Management totally a lost case very disorganized and unwilling to help people in needed. That's why there's always posting for this job.
ProsEasy to take time off
ConsUnless you like to be tortured
Benefits Administrator | Birmingham, AL | Jun 7, 2019
Worst place to work!!!’
I wouldn’t refer anyone to that place. Horrible management. The building is infested with rats and roaches. No room for growth. I left didn’t care. Training is horrible.
ProsNo pros at all
ConsWorst place to work.
Legal Secretary | Philadelphia, PA | Feb 21, 2019
Good Job Security Working for the Government
Like all workplaces, the Social Security Administration largely gives back what you put in to it. Training is detailed and performance measured. If you like to engage the general Public, you will like the Field Office environment.
ProsVcation Time, Sick day Allowance
ConsPoor management
Customer Service Representative | Lakeland, FL | Mar 4, 2019
Awesome Experience
I enjoyed my time at SSA. I enjoyed that I had a flexible work schedule and enjoyed the people I worked with. I received a lot of growth and development.
ProsVacation time, friendly staff, FMLA options.
ConsShort lunches (30 mins), stressful enviornment
Customer Service Representative | Balch Springs, TX | Oct 25, 2018
Productive and pleasant work culture.
I really enjoyed working for the agency and what it stands for. I look forward to future employment. Good customer service is different from company to company, but the key characteristics of good customer customer include: a rapid response time to customer requests, responding to all feedback and requests (positive or negative), self-service help documents and FAQs, a frictionless process for getting in touch with a customer support rep, a willingness to apologize and compensate for errors, empathetic solutions to problems, and helpful recommendations customers can use to learn and grow.
Claims Specialist | Hickory, NC | Feb 21, 2020
Don't work here
Most employees in field offices are miserable. SSA believes in working harder not smarter. Computer systems are redundant and very old. No leadership.

Questions And Answers about Social Security Administration

How long does it take to get hired from start to finish at Social Security Administration? What are the steps along the way?
Asked Jul 15, 2016
I was hired under a s student program after I graduated from school this was acontracted position . I was onboarded with approximately 150 others.
Answered Aug 14, 2019
I'd say it takes about three weeks to a Mans a half to get hired
Answered Feb 24, 2018
What is the interview process like at Social Security Administration?
Asked Jul 11, 2016
Normal interview process
Answered May 12, 2020
The Harrisburg office is home to both the Site Manager as well as the Regional Territory Manager so the interview was with both at the same time.
Answered Mar 30, 2020
If you were to leave Social Security Administration, what would be the reason?
Asked Mar 29, 2017
So many reasons to leave can’t list them all but biggest would be horrible management, no structure at all , horrible environment, daily emails about bed bugs , do t think about taking a day off or getting sick as you will get an AWOL
Answered Mar 9, 2020
One of the most stressful jobs and they give no bonuses unless u are one of the favorites . Our top manager is a Hispanic woman who is old bitter and a outright bully!!! She is phony and encourages supervisors to treat employees horribly. If you care about your health and well-being stead clear. She is so hateful she keeps suspending one employee over and over again hoping she will quit. I hope said employee lawsuits cripple this person. You can only get away with this type of crippling harassment for so long!!!!! Run!!!! not enough money for all you will put up with!!!!
Answered Jul 3, 2019
What would you suggest Social Security Administration management do to prevent others from leaving?
Asked Mar 29, 2017
Stop AWOL when people are sick
Answered Mar 9, 2020
Workloads are overburdensome and outrageous. The workloads are beyond mgmt control but mgmt needs to stand up for employees and advocate on their behalf, given the highly difficult situations the employee are in because of production requirements. SSA leadership is asinine.
Answered Jun 24, 2018
How long does it take to get. hired
Asked May 10, 2017
Hiring and recruitment is somewhat erratic due to federal budget allocations which varies widely depending upon passage of spending resolutions under the federal budget by Congress and the President. Field office managers may accept applications year round but may not be authorized to hire new personnel for quite some time. Manager may be given short notice to fill a vacancy, often resulting in not hiring best candidate possible.
Answered Dec 26, 2017
It varies on the situation
Answered Dec 17, 2017