Working at Spectrum: Company Overview and Reviews

Spectrum
Spectrum
3.0
589 reviews
Spectrum Ratings
3.0
Average rating of 589 reviews on Indeed
2.9Work-Life Balance
3.6Pay & Benefits
2.9Job Security & Advancement
2.8Management
2.9Culture
Headquarters
Lakewood
Employees
11 to 50
Revenue
$1M to $5M (USD)

Popular jobs at Spectrum

 Average SalarySalary Range
1816 salaries reported
$54,906
per year
$18,000-$104,000
2707 salaries reported
$62,634
per year
$31,000-$94,000
176 salaries reported
$16.95
per hour
$8.45-$25.45
123 salaries reported
$17.73
per hour
$8.85-$26.60
2 salaries reported
$12.75
per hour
$7.25-$19.45
Salary Satisfaction
53%
Of the employees are satisfied about their pay
Based on 3605 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Spectrum Reviews

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Overall Reviews at Spectrum

1.0
Principal Software Engineer | Reston, VA | Dec 1, 2020
They don't care about their employees
They don't care about employees. It's like a High School Click. Toxic work environment. Management has no experience or compassion. A truly horrible experience - Check Glassdoor Reviews
ProsNone
ConsToxic Inexperienced Management
1.0
Customer Service Representative | Mililani Town, HI | Mar 4, 2021
All about money
This company has the highest turnover I’ve seen among any company I have ever worked for. Everyone is absolutely miserable and the goals are completely unobtainable. Even if you follow exact guidelines they will still say they want more. Even when goals are met, it is never enough.
ProsPay
ConsManagement, environment
4.0
Customer Service Representative | McAllen, TX | May 3, 2021
It was okay
there was favoritism, some managers and leads don't like to help and a little stressing but it was one of the good paying Jobs in the RGV area and good benefits.
ProsGood salary & benefits
ConsFavoritism & stress
2.0
Customer Service Representative | Colorado Springs, CO | Apr 13, 2021
Great pay great benefits, very stressful job
The pay is awesome as well as the benefits, however the job in itself is highly stressful constant changes and system updates. The leadership is ok. Haven’t experienced any type of favoritism or anything of that nature. If you are able to keep a calm and positive while under pressure this job is for you
ProsGreat Pay great benefits
ConsStressful
3.0
Quality Assurance Technician | Clearwater, FL | Feb 12, 2021
Bright house was great Charter cant run a company
After working there for over 11 years and seeing the differences between companies management i understand why charter was a bankrupt company, the job booking is horrible the raises and promotions are based on a metric system that is not always in your control and decisions are made by a corporate slum. they would rather transfer their people from out of state in charter markets to take the Florida jobs then hire with in anymore for any kind of position other then entry level. pay and benefits are the only thing decent about the company, but its all report based they will let you go in a heart beat and replace you with someone cheaper if your not on the right report or you are on the wrong report.
Prosfree cable services and pay
ConsNo room to grow, Jobs filled by corporate, will fire you for a report you never heard of just to get someone in cheaper
1.0
Bilingual Customer Service Associate | McAllen, TX | Dec 23, 2020
Free cable and internet. That is the only good thing about working there.
Densely packed with people. Everyone touches your space. Unsafe and unhealthy. You need to request a day off a month in advance and there is no guarantee that you'll get it.
ProsFree holiday dinners.
ConsAlways the same food.
1.0
Lead Supervisor | Orlando, FL | Oct 16, 2020
Run by Morons
This place was once a great place, then as the song says... Then spectrum took over. From the new confusing pricing system that is a total garbage on gold loyal customers for; new no bodies that get everything for no loyalty and will leave at the drop of a hate an come back under a different name but yet same person. But yet that's just the start. To the absolute dysfunctional inept completely lost democrat run lunatics we called the management team at spectrum. Full of liars and snakes. Who if they dont like you will Look for anything you do to cause you headaches or deny advancement or pay increase. Yet, when you tell the HR about it. They look the other way and turn a blind eye. The the CEO an all the corporate management dont care how the place is run. The place will stress you out to the point you commit suicide like the one guy did that spectrum will try to cover that up too.
ProsPay is ok
ConsThe management is terrible, the customers are entitled and the HR don't care
5.0
Program Counselor | Suwanee, GA | Jul 31, 2017
Very rewarding
Worked with autistic student durind summer programs. Helped with social skills and communication skills. The most enjoyable part of the job is when you really connect with a student.
ProsConnection with students.
ConsSome student can become uncontrolable
2.0
Customer Service Representative | Flushing, NY | Nov 3, 2020
High turn over job
After having many high turnover jobs I now realize that there were good reasons why employees quit. The revolving door climate provides stability for the trainers. Spectrum is no different than anywhere else. I took the job because I needed health insurance and it ended up being so expensive that I couldn’t use it. Every time I saw my premium deducted on my paystub I couldn’t wait to find another job. Take the dental not the health insurance. The job was a typical call center micromanaging job. The customers were usually annoyed because of the poor service and long hold time. I was empathetic, but I have a pet peeve about helping rude disrespectful customers. They tell you not to take it personal, but sorry I’m still human. I guess customer service takes a special kind of person and she ain’t me.
1.0
Bilingual Call Center Representative | Auburndale, FL | Mar 11, 2021
Horrible
Horrible not understanding upper management! They say they’re willing to help but as soon as you show them something that is wrong or Injust they will haze you and fire you

Questions And Answers about Spectrum

What is the most stressful part about working at Spectrum?
Asked Nov 2, 2016
The hours as a salary employee. They will work you 10+hrs with no extra pay or over time how do you explain to your family you worked 10hrs but only getting paid for 8. Also that you have to work Saturday but still no pay. Only paid for 40hrs
Answered Sep 7, 2020
It depends on your role, but generally the lower your position within the hierarchy the more you'll suffer from upset customers, hard-to-meet goals, and ever-changing policies and demands. Overtime working hours can be stressful, too.
Answered Jun 13, 2020
Do they drug test?
Asked Sep 20, 2017
Yes. At hire and if there is any sort of accident they test everyone involved.
Answered Mar 19, 2021
No drug test i worked nov 2020 to feb 2021
Answered Mar 9, 2021
How are the working hours at Spectrum?
Asked Feb 17, 2017
Only full time. 40 hours per week. And super strict with attendance.
Answered Nov 25, 2017
Most new employees. Start at an evening shift. 2:30 to11:00
Answered Nov 22, 2017
What is Spectrum sick leave policy? How many sick days do you get per year?
Asked Feb 17, 2017
90 days for every month you get less than 8 days
Answered Nov 22, 2017
Sick days are accrued at about 3hrs for every 40hrs worked. if you take sick time must have a doctors note. if you are out sick for 3 or more days you cannot return without a drs note. Any unexcused absences can result in a write up or termination, there is no attendance policy its at supervisor discretion.
Answered Oct 31, 2017
What is the vacation policy like at Spectrum? How many vacation days do you get per year?
Asked Nov 2, 2016
The vacation policies were alright as you can transfer a certain mount into next year.
Answered Nov 18, 2017
Two weeks paid.
Answered Nov 5, 2017