Overall Reviews at Spectrum
Principal Software Engineer | Reston, VA
| Dec 1, 2020
They don't care about their employees
They don't care about employees. It's like a High School Click. Toxic work environment. Management has no experience or compassion. A truly horrible experience - Check Glassdoor Reviews
ConsToxic Inexperienced Management
All about money
This company has the highest turnover I’ve seen among any company I have ever worked for. Everyone is absolutely miserable and the goals are completely unobtainable. Even if you follow exact guidelines they will still say they want more. Even when goals are met, it is never enough.
Customer Service Representative | McAllen, TX
| May 3, 2021
It was okay
there was favoritism, some managers and leads don't like to help and a little stressing but it was one of the good paying Jobs in the RGV area and good benefits.
ProsGood salary & benefits
ConsFavoritism & stress
Great pay great benefits, very stressful job
The pay is awesome as well as the benefits, however the job in itself is highly stressful constant changes and system updates. The leadership is ok. Haven’t experienced any type of favoritism or anything of that nature. If you are able to keep a calm and positive while under pressure this job is for you
ProsGreat Pay great benefits
Bright house was great Charter cant run a company
After working there for over 11 years and seeing the differences between companies management i understand why charter was a bankrupt company, the job booking is horrible the raises and promotions are based on a metric system that is not always in your control and decisions are made by a corporate slum. they would rather transfer their people from out of state in charter markets to take the Florida jobs then hire with in anymore for any kind of position other then entry level. pay and benefits are the only thing decent about the company, but its all report based they will let you go in a heart beat and replace you with someone cheaper if your not on the right report or you are on the wrong report.
Prosfree cable services and pay
ConsNo room to grow, Jobs filled by corporate, will fire you for a report you never heard of just to get someone in cheaper
Bilingual Customer Service Associate | McAllen, TX
| Dec 23, 2020
Free cable and internet. That is the only good thing about working there.
Densely packed with people. Everyone touches your space. Unsafe and unhealthy. You need to request a day off a month in advance and there is no guarantee that you'll get it.
ProsFree holiday dinners.
ConsAlways the same food.
Run by Morons
This place was once a great place, then as the song says... Then spectrum took over. From the new confusing pricing system that is a total garbage on gold loyal customers for; new no bodies that get everything for no loyalty and will leave at the drop of a hate an come back under a different name but yet same person.
But yet that's just the start. To the absolute dysfunctional inept completely lost democrat run lunatics we called the management team at spectrum. Full of liars and snakes. Who if they dont like you will Look for anything you do to cause you headaches or deny advancement or pay increase. Yet, when you tell the HR about it. They look the other way and turn a blind eye. The the CEO an all the corporate management dont care how the place is run.
The place will stress you out to the point you commit suicide like the one guy did that spectrum will try to cover that up too.
ProsPay is ok
ConsThe management is terrible, the customers are entitled and the HR don't care
Worked with autistic student durind summer programs. Helped with social skills and communication skills. The most enjoyable part of the job is when you really connect with a student.
ProsConnection with students.
ConsSome student can become uncontrolable
Customer Service Representative | Flushing, NY
| Nov 3, 2020
High turn over job
After having many high turnover jobs I now realize that there were good reasons why employees quit. The revolving door climate provides stability for the trainers. Spectrum is no different than anywhere else. I took the job because I needed health insurance and it ended up being so expensive that I couldn’t use it. Every time I saw my premium deducted on my paystub I couldn’t wait to find another job. Take the dental not the health insurance.
The job was a typical call center micromanaging job. The customers were usually annoyed because of the poor service and long hold time. I was empathetic, but I have a pet peeve about helping rude disrespectful customers. They tell you not to take it personal, but sorry I’m still human. I guess customer service takes a special kind of person and she ain’t me.
Horrible not understanding upper management! They say they’re willing to help but as soon as you show them something that is wrong or Injust they will haze you and fire you