Working at Steak N Shake: Company Overview and Reviews

Steak N Shake
Steak N Shake
3.2
5833 reviews
Steak N Shake Ratings
3.2
Average rating of 5833 reviews on Indeed
3.1Work-Life Balance
2.5Pay & Benefits
2.8Job Security & Advancement
2.8Management
3.0Culture
Headquarter
San Antonio, TX
Employee
10,000+
Revenue
$500M to $1B (USD)
Industry
Food and Beverages

Popular jobs at Steak N Shake

 Average SalarySalary Range
Restaurant Manager
22 Salaries reported
$13.55
per hour
$7.25-$21.85
Restaurant Staff
4 Salaries reported
$9.56
per hour
$7.25-$15.15
Server
44 Salaries reported
$11.73
per hour
$7.25-$24.05
Shift Manager
280 Salaries reported
$12.66
per hour
$7.25-$19.00
Cook/Server
19 Salaries reported
$10.63
per hour
$7.25-$15.95
Salary Satisfaction
45%
Of the employees are satisfied about their pay
Based on 4929 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Steak N Shake Reviews

Popular JobsServerCashierCrew MemberHost/ServerCookProduction WorkerGrill CookTrainerOwner Operator DriverManagerServer/CashierGeneral ManagerRestaurant ManagerCustomer Service Associate / CashierHost/CashierShift LeaderLine CookOperations SupervisorServer/TrainerDishwasherShift ManagerHost/HostessPrep CookCustomer Service RepresentativeTeam MemberAssistant ManagerFood Preparation Workersteak n shakeFountain WorkerKitchen Team MemberCook/DishwasherFood Service WorkerShake MakerCook/ServerProductionDistrict ManagerHostess/BusserProduction AssociateTraining ManagerAssociateBartenderFountain OperatorLine Cook/Prep CookEverythingFast Food AttendantStore ManagerTeam LeaderTeam TrainerAssemblerAssistant General ManagerCashier/SalesCrew LeaderMANAGEROperational ManagerOvernight ManagerSteak and shakeCrew memberFountainFry CookManager On DutyProduction SupervisorSandwich MakerSupervisorBack of House Team MemberDressing TableDriverEmployeeFood Service AssociateLaborerLead CookOperations AssociateProduction ManagerService ManagerArtistAssistant Store ManagerChefCustomer Service SupervisorDresserDressing tableFood RunnerHead ServerManager in TrainingManaging PartnerNight ManagerOperation SupervisorOperations ManagerPorterProduction AssemblerProduction OperatorRecruitment ManagerRestaurant StaffRetail Sales AssociateService TechnicianShakesSteak n shakeemployeemanagerAccountantAll positionsAssistant CookAssociate TrainerAugustaBack dressBackroom AssociateBusserCREW MEMBERCasheirCleanerCorporate Development ManagerCorporate TrainerCrew ManagerCross TraineeCsshierCustodianCustomer AssistantDT operatorDTS LeadDining Room ManagerDisherwasherDress TableDress Table (Prep)Dress tableDress table , shake makerDressing Table OperatorDressing table, prepDrink RunnerDt1ExpediterFloaterFloor ManagerFloor TechnicianFood MakerFood ManagerFountain AssociateFountain Worker dress tableFountain Worker, DishFountain Worker/Dish WorkerFountain operatorFront End AssociateGa - Crew MemberGrillmanHospitality ManagerHourly AssociateHourly EmployeeI SERVED & MAINTED FULL TIME POSTIONI'm currently a manager for Steaknshake.Ice Cream MakerIndianapolis OfficeInformation Technology SpecialistJanitorKassierer (m/w/d)Kitchen HelperKitchen ManagerKitchen SupervisorKitchen WorkerMaintenance TechnicianMember Services RepresentativeMilkshakeMilkshake makerMilkshakesN/ANew Product Development ManagerNight Shift ManagerNight Shift SupervisorNight SupervisorNight Team MemberO.S.ManagerOPERATING PARTNEROS SupervisorOccupational Health and Safety ManagerOperations OfficerOrlando, FL - managerOvernight SuperPersonal TrainerPorter/MaintenancePrep personPreparerProduce AssociateProducerProduction ArtistProduction AssistantProduction EmployeeProduction LeadProduction MemberProduction/ServiceRMReataurant ManagerRecruiterRestaraunt ManagerRestaurantRestrauntSalaried ManagerSalary ManagerSalary managerSales AssociateScannerServiceService AssociateService/ ProductionServing StaffShake specialistShakerStaff MemberStage ManagerStake N shakeStake n ShakeStakenshakeSteak and Shake AssociateSteak and djakeSteak and shake Crew memberSteak and shake crew memberSteak n Shake employeeSteak ‘n ShakeSteakNshakeStockerSupervisor - Dan BrownTEAM MEMBERTeam LeadTeam leadTeam memberTemporary Leader ProTemporary pro leaderTrained incoming staffTraineeTraining SpecialistTraining SupervisorVice President of ConstructionVice President of SalesWorkera higher positioncaahierfountain attendantfountain operatormyobproductionshake makersteak n shake associatesteak n shake crew membersteak n shake employee
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Overall Reviews at Steak N Shake

4.0
Manager | Chattanooga, TN | Jan 29, 2019
Fast paced full service restaruant experience with a Classic Americana feel.
As a manager of Steak n Shake, you were responsible for timely serving of the guest, many of whom are regulars and enjoy the famous steakburgers and the classic music being played through the musak system. The management position is a multifaceted position mostly held by those who have been with the company for several years. Some of the challenges that were presented is assuring that all positions are covered during peak times which sometimes required the managers to take over a position which did not allow him/her to be fully aware of everything going on in the restaurant or allow the manager to interact with guest to insure guest satisfaction The position of manager at steak n shake is very difficult. If you can find a way to circumnavigate the difficulties of running a kitchen staff as well as a serving staff while maintaining the fast food mentality of this full service concept, the rewards were good. The ASL's were always available and willing to come in and help. Whether they were needed to cover a manager who was out, or help shore up a position that was open by the many call outs that tend to plague the brand. They were not afraid to roll up their sleeves and help. They were also there to help come up with solutions for scheduling issues as well as other issues that may arise such as conflict between management staff, sudden change in management count for each store and the company as a whole. My biggest complaint is the management instability. Too much m...more
Prosadvancement oportunities
Conswork/life balance
1.0
Restaurant Manager | Sterling Heights, MI | Aug 2, 2019
Wasted Half a Decade of my Life
This company promised me so much; flexible work hours, decent pay, promotions, ect. I was made to work seven positions alone on the busiest days of the week only to be told I was ineligible for a raise because I wasn't doing enough for the company. I had worked there full time for six years, and had only taken about six or seven sick days the entire time I was there, and rarely had tardies. They had me on 6 day work weeks, while still being on call my only day off. By the end I was working 14 hour shifts with no breaks regularly, all for less than what a starting kitchen staff was making at the Olive Garden next door. That's right. I was making 12 an hour as a manager while a salad maker at the Olive garden next door was starting at 12.50. I had worked for the location for 6 years, and trained over 150 staff members, often doing paperwork on the side on my off time, dealing with employee problems and questions on my personal phone and email- all while being a part time/hourly manager. All of said duties were to be the salary managers' jobs- which they never did correctly and expected me to fix on top of my food safety duties. Which often general and higher management never finished, and never realized equipment was broken or left in dangerous conditions. The company has impossible standards for what they offer, pay wise. They put profits over people and it's honestly disheartening to watch senior staff members quit over new policies introduced seemingly r...more
ProsFlexible Scedules (somewhat), Good as a starting position job
ConsIncompotent management, hostile work environment, terrible pay, always understaffed because they don't value what their staff is worth.
1.0
Production Associate | Indianapolis, IN | Dec 21, 2018
Not a great place to work but if you need a lot of hours or don't have a lot of options
Worked at night so my shift would begin at 11 pm, and we were usually slammed until midnight, then a second wave of evening rush would occur at 3 am when bars usually let out. After washing my hands, I'd be making burgers, shakes or some such like it in two separate rushes or sometimes from 11 straight through to 4 am, with only enough time to clean a little as we went. But when the second bar rush was over, the night staff would work on cleaning up the kitchen as much as possible before or sometimes while one of the night crew gets breakfast together for morning crew. What I learned was how to operate a blacktop grill for the first time, to flip and cut up burgers from the grill, and some basics of receiving inventory when I received and unloaded the truck. Management was a mixed bag, when it wasn't aloof or irreverent, some managers felt the need to be as tough as possible on employees, to the point of ridicule and jeering. There were some managers who were great about jumping right in when they're needed or even hands on to begin with about moving their shift along as smoothly as possible from start to finish. Workplace culture may have varied from day to night shift. Dining room was closed at night but drive through was open 24/7, there was a somewhat casual air about saying things that would otherwise be seen as inappropriate or intolerable among other restaurants. The hardest part was being so understaffed that sometimes it was me and only a manager or one ...more
ProsEmployee discount, somewhat laid back environment at night sometimes, a lot of hours to offer
ConsUnderstaffed, the pay isn't great, and some managers can get hostile
1.0
Production | Coral Springs, FL | Aug 4, 2019
I Have seen 12 managers come and go in 1 year
Bad environment, i have seen like 40 different employees and 12 replacement managers. the restaurant has been a work in progresses since i set foot in the store. its a mess. iv'e worked here at $9 an hour for over a year, no raise. everyone around me has been hired at 10 an hour and then end up terminated or leave because the job is poorly managed and in constant chaos. i have worked 60 hours a week, clean the entire store and have done more than most and have been mistreated for a year and still got no increase of pay or have been thanked once or shown any gratitude for my commitment. Dont expect much from steak n shake. They dont care if you leave or stay. they use whatever walks into the door. im serious you can come out for 25 years in prisons and get hired that same day. theres many there now. thats not an issue, thats how the company functions. they take anything, they will take your energy and when your soul is drained from every day of struggling you will not be the same anymore. the shift will have no call no shows and you will still have MANAGE the store on your own because that is how it is. I've been on the grill by myself for near 9 months by myself when every weekend it supposed to have 2 on the grill for the busy traffic. the store is 24 hours and theres no way 1 person can handle the store on the grill during the summer when families and groups of teens come in all at the same time and want their food hot and prepared all at once. but they will make you ...more
4.0
Server | Prattville, AL | Mar 22, 2019
Great money/ Great manager
I worked at Steak N’ Shake as a server for around 3 years. It’s a very casual atmosphere. More casual than I was use to and very fast paced. The location I worked at was busy and the servers had a lot of responsibility: the servers usually around 4-6 of us would take turns seating the door as customers came in. Take turns running food and shakes. Take care of our section of tables. At least 3 sometimes and could be up to 8 at a time or in some situations even more. The servers took turns cashing the customers out at the register as needed. We are also responsible for bussing and cleaning our tables. This is a lot of hard work and requires excellent communication and team work. Unfortunately in the restaurant business team members come and go frequently so our team wasn’t always working together the best and it can be frustrating. The people who work in the kitchen would come and go a lot depending on the team we had back there it could be frustrating. It’s hard running any restaurant and it’s hard finding good people to work the positions who are reliable and hardworking. It was extremely stressful and I’ve cried many days because of the things I’d have to go through and put up with but a lot of it was just part of working in that type of environment and I stuck it out because I made great money. Because of our fast pace, I would turn tables quickly and started making between $75-$100 per day throughout the week. Divided up hourly it came out to be usually around $12-17 an ho...more
ProsGood Manager/ discounts on food
ConsNo benefits
1.0
Server | Davenport, IA | Jan 9, 2019
Horrible work experience
I have been working in the food service industry for the better part of 25 years and I have never seen anything like Steak N Shake on West Kimberly in Davenport. It is filthy, employees are lazy, and the management needs help. I took a job there because i needed part time hours and explicetly told them so in my interview and orientation. I told them I did not want more than 25 hours a week. I worked there for three weeks. I never once got off of work at the time I was scheduled, I realize this is common in restaurants; however I mean I was there 2-4 hours after my scheduled shift most days and would have been kept longer had I not caused a stink about it. Only a couple of those times was I actually asked if I could stay late. I worked over 32 hours every week I was there due to staffing issues. They don't staff a dishwasher so dishes just pile up and you have to find places to put dirty dishes. Then when you have gotten off of a 6-7 hour shift on the floor serving you are expected to wash silverware so you can role it. This isn't really that big of a deal aside from the way they wash the silverware is disgusting. I have managed, cooked, served, and done dishes in restaurants over my long career. I've had training in Serve Safe practices and they certainly do not follow guidelines for cleaning silverware or the restaurant. Two Saturday's in a row the management closed the restaurant in the middle of the afternoon because of being so short staffed and running out ...more
ProsDecent tips
ConsEverything else
2.0
Server/Trainer | Warsaw, IN | Aug 1, 2019
Very chaotic place to work
So much wrong with the location that I worked at. Fist off, there is no assigned cashier so in the beginning of each shift they would assign a couple of servers to the cash registers and you would have to both take tables and get cash register. If you were handling the cash register and you had food come out, most of the time the other servers wouldn't run your food for you so it would end up getting cold and you would be the one to blame. Secondly, If you got stuck being the 3rd shift server you would have to do almost everything besides grill; cash register, drive through, front of the house, and making shakes. Even on the weekends, most servers would be gone by like midnight and it'd be a full house so that meant customers would sometimes have to wait longer than others; especially during happy hour between 2 am- 5 am when people would order 10 shakes to go for one order and the grill guy wouldn't even help. Was even worse when you'd get a table full of drunken idiots. And third and most important; there was always drama going on with management. Most managers would always be quite young (19-23) and seemed to always be dating staff and that caused a lot of bias and favortism. The servers only got paid like $2.25 an hour and still had to do regular labor sidework like scrub the bathroom walls and floors and still only paid you your server wage. They would give you like 3 hours of sidework and get mad when it took you more than an hour to do pr...more
2.0
Trainer | Kentwood, MI | Aug 16, 2019
Terrible Workplace, understaffed and Rude Management
When I began my work at Steak ‘n Shake in 2017, I was excited to work there. The employees were nice and we had two experienced and friendly managers. As time went on, though, more and more experienced workers left, the employees that were still there stopped caring, and the place took a nose dive. Things really got bad when the previous two incredible managers left, leaving our general manager alone. I left for college and came back to an understaffed, undisciplined mess with a rude and disrespectful GM in charge of it all. The week before the last of the two managers left, there was a day where seven people just decided not to show up to work. No call-offs or notices. The entire day it was me, and two other people running the entire store. None of those employees were fired or even disciplined. It ended up getting so bad that I was working 70 hours a week just so the place could stay open, and in return I was getting paid an absurdly low amount. As a two-year employee, I was getting paid less than new hires to work seven 10 hour shifts a week. I brought it up to the GM and she was rather snotty about it and took weeks to get the pay issue fixed. I put in more and more work for that place, to the point where I was almost doing a manager’s job, ridiculous. The GM deserves a review of their own, but to summarize. Prepare to work for someone two-faced, dishonest, rude, and self-victimizing. Overall, if you’re a high school student looking to make quick checks and show up wh...more
ProsWell at least it’s a job, Sometimes flexible work schedule when they’re not understaffed, all the hours you could dream of
ConsBad management, Understaffed, Unorganized, Hard to get raises, Inexperienced workers
1.0
General Manager | Edwardsville, IL | Jul 14, 2018
Don’t walk RUN AWAY, worst job ever.
Decent training program, but not the reality of what to expect. They throw show you the perfect store and then throw you into the worst situation and say, fix it. Then your on your own with no support and no like other reviews the dms and upper manaagment are useless and could care less about providing you with assistance. Working 60-70 hours is the average but don’t be shocked with 70-80. These stores are in the worst shapes I have ever seen. The kitchens are filthy and they seem to think they are clean. I have never seen such dirty kitchens in my life it will make you puke. If you like Sns don’t go into the kitchen, you will never return as a customer. This job was literally a waste of my time and the worst experience of my life. Don’t walk run away, your better of not working that working for this joke of a company. They are having such recruitment problems they are also recruiting under different names because thier reputation is so bad. They also have very unfair paying practices as new hires are tending to make more that dedicated associates, which is destroying moral. This company is just out of touch with reality and they expect the world from thier managment but don’t give you what you need to get there. The best day at this company was today, the day I quit. It is just a miserable job, don’t do it. But if you do, negotiate, you can prob get them to pay you 75 if you work at it, but even then it’s still joy worth it, but that’s your call.
ProsFree meals if you like the food
ConsEverything else. Your work life balance will suffer tremendously.
3.0
Server | Lebanon, MO | May 10, 2018
Overworked, Underpaid, Underappreciated
Steak n' Shake isn't a great place. The coworkers almost always fend for themselves, the workplace trainers only do half the job, and the managers, although fairly nice, let the trainers get away with just about anything. Stealing tips isn't usually an issue, usually it's just one new bad apple that will be fired immediately, but the main problem is a few of the long-term employees. A few of the people who've been there for years abuse their position and get away with it. They put extra work on new employees and don't care much to do their job. A typical day at work starts off good. Shifts begin before the rushes and there are usually four rushes a day: breakfast, lunch, dinner, and late night. Rushes can be handled fairly easily as long as there are enough people working the floor, sometimes managers will see a delayed rush and let off too many people. One person is usually assigned to the door; however, if there is a rush everyone is supposed to pitch in and seat people as quickly as possible. This rarely happens as most of the servers will ignore the door and focus on their tables. If the wrong person is working the door, you probably won't get any customers until rush. At the end of your day, you will be required to do a cleaning task, such as cleaning the rest rooms, before you leave. If you stay till the end of the day, you will have to check all workplace tasks and make sure they are done. If one is not done, you will have to do it.
Pros1 Reduced Price Meal per day (must be under 8$)
ConsNo Other Benefits, Awful Employees, Loose Management

Questions And Answers about Steak N Shake

What would you suggest Steak N Shake management do to prevent others from leaving?
Asked Mar 17, 2017
By working together as. A team
Answered May 23, 2020
Was recently hired the promise of my employment was that I'd make x dollars the first check revealed I was not making what I was told and made it clear I had to leave my last job due to lack of hours I was asked for me to be able to work their what did I need I said 35 hours I'm sent home a hour early every shift basically and i never have gotten more then 20 iv been there a month worked Christmas eve and christmas and still not getting more then 20 steak and shake should be much more honest during its hiring process
Answered Jan 11, 2020
Why did you leave your job at Steak N Shake?
Asked Mar 17, 2017
The amount of work you do for the amount of money you get paid is laughable and the management is the worst.
Answered Sep 9, 2019
They change my hours and basically told me these are my new hours and it has been 3 months and I never was paid for the time I worked there.
Answered Aug 16, 2019
If you were in charge, what would you do to make Steak N Shake a better place to work?
Asked Oct 12, 2016
Close the store down do a massive hiring and training for 2 weeks open back up as a grand opening you might lose for the two weeks but would get all back and more don't know why you people won't listen to this.I have been in this business all my life.And from a employee and manger point of view this would greatly improved the Steak and Shaks that are still open.You need decitated people who want the rules and regulations makes everyone job easier.Thank You.Hope I get a reply
Answered Jan 25, 2020
Give them breaks make food come out faster make sure everybody wear gloves
Answered Dec 31, 2019
What tips or advice would you give to someone interviewing at Steak N Shake?
Asked Feb 21, 2017
Good luck.
Answered Dec 29, 2019
Just be yourse
Answered Nov 21, 2019
What questions did they ask during your interview at Steak N Shake?
Asked Jul 1, 2016
Didn't ask alot of questions.
Answered Oct 10, 2019
If I can cook
Answered Jul 26, 2019