Overall Reviews at Steak N Shake
Manager | Chattanooga, TN | Jan 29, 2019
Fast paced full service restaruant experience with a Classic Americana feel.
As a manager of Steak n Shake, you were responsible for timely serving of the guest, many of whom are regulars and enjoy the famous steakburgers and the classic music being played through the musak system.
The management position is a multifaceted position mostly held by those who have been with the company for several years. Some of the challenges that were presented is assuring that all positions are covered during peak times which sometimes required the managers to take over a position which did not allow him/her to be fully aware of everything going on in the restaurant or allow the manager to interact with guest to insure guest satisfaction
The position of manager at steak n shake is very difficult. If you can find a way to circumnavigate the difficulties of running a kitchen staff as well as a serving staff while maintaining the fast food mentality of this full service concept, the rewards were good. The ASL's were always available and willing to come in and help. Whether they were needed to cover a manager who was out, or help shore up a position that was open by the many call outs that tend to plague the brand. They were not afraid to roll up their sleeves and help. They were also there to help come up with solutions for scheduling issues as well as other issues that may arise such as conflict between management staff, sudden change in management count for each store and the company as a whole.
My biggest complaint is the management instability. Too much m...more
Restaurant Manager | Sterling Heights, MI | Aug 2, 2019
Wasted Half a Decade of my Life
This company promised me so much; flexible work hours, decent pay, promotions, ect. I was made to work seven positions alone on the busiest days of the week only to be told I was ineligible for a raise because I wasn't doing enough for the company. I had worked there full time for six years, and had only taken about six or seven sick days the entire time I was there, and rarely had tardies.
They had me on 6 day work weeks, while still being on call my only day off. By the end I was working 14 hour shifts with no breaks regularly, all for less than what a starting kitchen staff was making at the Olive Garden next door.
That's right. I was making 12 an hour as a manager while a salad maker at the Olive garden next door was starting at 12.50.
I had worked for the location for 6 years, and trained over 150 staff members, often doing paperwork on the side on my off time, dealing with employee problems and questions on my personal phone and email- all while being a part time/hourly manager. All of said duties were to be the salary managers' jobs- which they never did correctly and expected me to fix on top of my food safety duties. Which often general and higher management never finished, and never realized equipment was broken or left in dangerous conditions.
The company has impossible standards for what they offer, pay wise. They put profits over people and it's honestly disheartening to watch senior staff members quit over new policies introduced seemingly r...more
ProsFlexible Scedules (somewhat), Good as a starting position job
ConsIncompotent management, hostile work environment, terrible pay, always understaffed because they don't value what their staff is worth.
Production Associate | Indianapolis, IN | Dec 21, 2018
Not a great place to work but if you need a lot of hours or don't have a lot of options
Worked at night so my shift would begin at 11 pm, and we were usually slammed until midnight, then a second wave of evening rush would occur at 3 am when bars usually let out. After washing my hands, I'd be making burgers, shakes or some such like it in two separate rushes or sometimes from 11 straight through to 4 am, with only enough time to clean a little as we went. But when the second bar rush was over, the night staff would work on cleaning up the kitchen as much as possible before or sometimes while one of the night crew gets breakfast together for morning crew.
What I learned was how to operate a blacktop grill for the first time, to flip and cut up burgers from the grill, and some basics of receiving inventory when I received and unloaded the truck.
Management was a mixed bag, when it wasn't aloof or irreverent, some managers felt the need to be as tough as possible on employees, to the point of ridicule and jeering. There were some managers who were great about jumping right in when they're needed or even hands on to begin with about moving their shift along as smoothly as possible from start to finish.
Workplace culture may have varied from day to night shift. Dining room was closed at night but drive through was open 24/7, there was a somewhat casual air about saying things that would otherwise be seen as inappropriate or intolerable among other restaurants.
The hardest part was being so understaffed that sometimes it was me and only a manager or one ...more
ProsEmployee discount, somewhat laid back environment at night sometimes, a lot of hours to offer
ConsUnderstaffed, the pay isn't great, and some managers can get hostile
Production | Coral Springs, FL | Aug 4, 2019
I Have seen 12 managers come and go in 1 year
Bad environment, i have seen like 40 different employees and 12 replacement managers. the restaurant has been a work in progresses since i set foot in the store. its a mess. iv'e worked here at $9 an hour for over a year, no raise. everyone around me has been hired at 10 an hour and then end up terminated or leave because the job is poorly managed and in constant chaos. i have worked 60 hours a week, clean the entire store and have done more than most and have been mistreated for a year and still got no increase of pay or have been thanked once or shown any gratitude for my commitment.
Dont expect much from steak n shake. They dont care if you leave or stay. they use whatever walks into the door. im serious you can come out for 25 years in prisons and get hired that same day. theres many there now. thats not an issue, thats how the company functions. they take anything, they will take your energy and when your soul is drained from every day of struggling you will not be the same anymore. the shift will have no call no shows and you will still have MANAGE the store on your own because that is how it is.
I've been on the grill by myself for near 9 months by myself when every weekend it supposed to have 2 on the grill for the busy traffic. the store is 24 hours and theres no way 1 person can handle the store on the grill during the summer when families and groups of teens come in all at the same time and want their food hot and prepared all at once. but they will make you ...more
Server | Prattville, AL | Mar 22, 2019
Great money/ Great manager
I worked at Steak N’ Shake as a server for around 3 years. It’s a very casual atmosphere. More casual than I was use to and very fast paced. The location I worked at was busy and the servers had a lot of responsibility: the servers usually around 4-6 of us would take turns seating the door as customers came in. Take turns running food and shakes. Take care of our section of tables. At least 3 sometimes and could be up to 8 at a time or in some situations even more. The servers took turns cashing the customers out at the register as needed. We are also responsible for bussing and cleaning our tables. This is a lot of hard work and requires excellent communication and team work. Unfortunately in the restaurant business team members come and go frequently so our team wasn’t always working together the best and it can be frustrating. The people who work in the kitchen would come and go a lot depending on the team we had back there it could be frustrating. It’s hard running any restaurant and it’s hard finding good people to work the positions who are reliable and hardworking. It was extremely stressful and I’ve cried many days because of the things I’d have to go through and put up with but a lot of it was just part of working in that type of environment and I stuck it out because I made great money. Because of our fast pace, I would turn tables quickly and started making between $75-$100 per day throughout the week. Divided up hourly it came out to be usually around $12-17 an ho...more
ProsGood Manager/ discounts on food
Server | Davenport, IA | Jan 9, 2019
Horrible work experience
I have been working in the food service industry for the better part of 25 years and I have never seen anything like Steak N Shake on West Kimberly in Davenport. It is filthy, employees are lazy, and the management needs help. I took a job there because i needed part time hours and explicetly told them so in my interview and orientation. I told them I did not want more than 25 hours a week. I worked there for three weeks. I never once got off of work at the time I was scheduled, I realize this is common in restaurants; however I mean I was there 2-4 hours after my scheduled shift most days and would have been kept longer had I not caused a stink about it. Only a couple of those times was I actually asked if I could stay late. I worked over 32 hours every week I was there due to staffing issues. They don't staff a dishwasher so dishes just pile up and you have to find places to put dirty dishes. Then when you have gotten off of a 6-7 hour shift on the floor serving you are expected to wash silverware so you can role it. This isn't really that big of a deal aside from the way they wash the silverware is disgusting. I have managed, cooked, served, and done dishes in restaurants over my long career. I've had training in Serve Safe practices and they certainly do not follow guidelines for cleaning silverware or the restaurant. Two Saturday's in a row the management closed the restaurant in the middle of the afternoon because of being so short staffed and running out ...more
Server/Trainer | Warsaw, IN | Aug 1, 2019
Very chaotic place to work
So much wrong with the location that I worked at.
Fist off, there is no assigned cashier so in the beginning of each shift they would assign a couple of servers to the cash registers and you would have to both take tables and get cash register. If you were handling the cash register and you had food come out, most of the time the other servers wouldn't run your food for you so it would end up getting cold and you would be the one to blame.
Secondly, If you got stuck being the 3rd shift server you would have to do almost everything besides grill; cash register, drive through, front of the house, and making shakes. Even on the weekends, most servers would be gone by like midnight and it'd be a full house so that meant customers would sometimes have to wait longer than others; especially during happy hour between 2 am- 5 am when people would order 10 shakes to go for one order and the grill guy wouldn't even help. Was even worse when you'd get a table full of drunken idiots.
And third and most important; there was always drama going on with management. Most managers would always be quite young (19-23) and seemed to always be dating staff and that caused a lot of bias and favortism.
The servers only got paid like $2.25 an hour and still had to do regular labor sidework like scrub the bathroom walls and floors and still only paid you your server wage. They would give you like 3 hours of sidework and get mad when it took you more than an hour to do pr...more
Trainer | Kentwood, MI | Aug 16, 2019
Terrible Workplace, understaffed and Rude Management
When I began my work at Steak ‘n Shake in 2017, I was excited to work there. The employees were nice and we had two experienced and friendly managers. As time went on, though, more and more experienced workers left, the employees that were still there stopped caring, and the place took a nose dive. Things really got bad when the previous two incredible managers left, leaving our general manager alone. I left for college and came back to an understaffed, undisciplined mess with a rude and disrespectful GM in charge of it all. The week before the last of the two managers left, there was a day where seven people just decided not to show up to work. No call-offs or notices. The entire day it was me, and two other people running the entire store. None of those employees were fired or even disciplined. It ended up getting so bad that I was working 70 hours a week just so the place could stay open, and in return I was getting paid an absurdly low amount. As a two-year employee, I was getting paid less than new hires to work seven 10 hour shifts a week. I brought it up to the GM and she was rather snotty about it and took weeks to get the pay issue fixed. I put in more and more work for that place, to the point where I was almost doing a manager’s job, ridiculous. The GM deserves a review of their own, but to summarize. Prepare to work for someone two-faced, dishonest, rude, and self-victimizing.
Overall, if you’re a high school student looking to make quick checks and show up wh...more
ProsWell at least it’s a job, Sometimes flexible work schedule when they’re not understaffed, all the hours you could dream of
ConsBad management, Understaffed, Unorganized, Hard to get raises, Inexperienced workers
General Manager | Edwardsville, IL | Jul 14, 2018
Don’t walk RUN AWAY, worst job ever.
Decent training program, but not the reality of what to expect. They throw show you the perfect store and then throw you into the worst situation and say, fix it. Then your on your own with no support and no like other reviews the dms and upper manaagment are useless and could care less about providing you with assistance. Working 60-70 hours is the average but don’t be shocked with 70-80. These stores are in the worst shapes I have ever seen. The kitchens are filthy and they seem to think they are clean. I have never seen such dirty kitchens in my life it will make you puke. If you like Sns don’t go into the kitchen, you will never return as a customer. This job was literally a waste of my time and the worst experience of my life. Don’t walk run away, your better of not working that working for this joke of a company. They are having such recruitment problems they are also recruiting under different names because thier reputation is so bad. They also have very unfair paying practices as new hires are tending to make more that dedicated associates, which is destroying moral. This company is just out of touch with reality and they expect the world from thier managment but don’t give you what you need to get there. The best day at this company was today, the day I quit. It is just a miserable job, don’t do it. But if you do, negotiate, you can prob get them to pay you 75 if you work at it, but even then it’s still joy worth it, but that’s your call.
ProsFree meals if you like the food
ConsEverything else. Your work life balance will suffer tremendously.
Server | Lebanon, MO | May 10, 2018
Overworked, Underpaid, Underappreciated
Steak n' Shake isn't a great place. The coworkers almost always fend for themselves, the workplace trainers only do half the job, and the managers, although fairly nice, let the trainers get away with just about anything. Stealing tips isn't usually an issue, usually it's just one new bad apple that will be fired immediately, but the main problem is a few of the long-term employees. A few of the people who've been there for years abuse their position and get away with it. They put extra work on new employees and don't care much to do their job. A typical day at work starts off good. Shifts begin before the rushes and there are usually four rushes a day: breakfast, lunch, dinner, and late night. Rushes can be handled fairly easily as long as there are enough people working the floor, sometimes managers will see a delayed rush and let off too many people. One person is usually assigned to the door; however, if there is a rush everyone is supposed to pitch in and seat people as quickly as possible. This rarely happens as most of the servers will ignore the door and focus on their tables. If the wrong person is working the door, you probably won't get any customers until rush. At the end of your day, you will be required to do a cleaning task, such as cleaning the rest rooms, before you leave. If you stay till the end of the day, you will have to check all workplace tasks and make sure they are done. If one is not done, you will have to do it.
Pros1 Reduced Price Meal per day (must be under 8$)
ConsNo Other Benefits, Awful Employees, Loose Management