Stop and Shop Supermarket

Working at Stop and Shop Supermarket: Company Overview and Reviews

Stop and Shop Supermarket
Stop and Shop Supermarket
3.4
5290 reviews
Stop and Shop Supermarket Ratings
3.4
Average rating of 5290 reviews on Indeed
3.4Work-Life Balance
3.1Pay & Benefits
3.2Job Security & Advancement
3.1Management
3.2Culture
Headquarters
1385 Hancock St Quincy, MA, 02169-5103
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Retail

Popular jobs at Stop and Shop Supermarket

 Average SalarySalary Range
21 salaries reported
$18.62
per hour
$7.25-$33.45
185 salaries reported
$14.00
per hour
$7.25-$21.05
80 salaries reported
$18.68
per hour
$9.30-$28.05
19 salaries reported
$13.96
per hour
$7.25-$20.95
44 salaries reported
$13.23
per hour
$7.25-$19.85
Salary Satisfaction
35%
Of the employees are satisfied about their pay
Based on 8438 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Stop and Shop Supermarket Reviews

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Overall Reviews at Stop and Shop Supermarket

1.0
Meat Carver | Sparta, NJ | Oct 29, 2019
Minimum Wage, Freezing Cold, Soaking Wet
Soaking wet & freezing cold, pathetic pay, this is the job for you! They never, ever convert part timers to full time positions. Say its possible, NEVER do it. Part time hours are insane random. No clue one week to the next. Ideal job if you like brain dead repetition. ("OCD" repetitive...) Closing the department = using an old squeegee and a garden hose in the freezing cold. Hope you love cleaning up blood & guts from floors, tables, machines while soaking wet and freezing cold. You will be hit with water/chemicals from the hose connections soaking you. You are the butchers maid! Rarely are you treated with respect or dignity. They make the nasty mess, you get to clean it all up for them. Think nasty teenagers with big knives will give you the basic idea? Restock, block & rotate all the product shelves on the sales floor. Typically full timers fail to do it and leave it as your problem. Real supermarkets use cleaning crews so you can focus on your real job, the customers, stocking. Not the Ahold corporation. You clean, and clean, and stock, and wait on customers, answer questions, AND... Disassemble then clean and sanitize meat grinder, meat tenderizer, two band saws. Clean and sanitize the sinks, tables, floors, walls, ceilings, and drains. Likewise for the butchers knives, scrapers. If you don't clean the drains of the debris the butchers put in them daily, they overflow. Huge mess. The MANDATORY chemicals required to perform the job rarely ar
ProsZero, nada, none.
ConsBad pay, freezing cold, soaking wet, never consistent hours, low morale, huge staff turnover
2.0
Customer Service Representative | Norwalk, CT | Jul 28, 2013
Not much growth in the company
I worked for Stop & Shop for 5 years. I did different things in the store from working the service desk, being a cashier, self check-out & being a bakeshop clerk. Working in the front-end at the register you have to meet & greet customers at the front of your registers. When you're checking them out ask them if they have their store card, tally up their order, bag their items & tell them to have a nice day. At the service desk you have to do lotto, western union & handle returns/exchanges. Even though the desk can get extremely busy they would rarely put two people behind the desk, but would complain about the lines being long. They would emphasize accuracy and how you should focus on one customer at a time but then would say be faster/quicker. Even if you were going at a speedy rate. (More times than I can count I got told by customers how quick and efficient I was handling transactions. Yet my supervisors wanted faster without giving me the proper tools I needed, like a helping hand when it got really busy.) Most CDH's refused to come behind the service desk to help. A lot were ill-equipped to do so anyways. They refused to try to get anyone to learn the desk, even people who showed interest in doing so. There wasn't a lot of opportunity to grow. It didn't matter how much effort or time that was put in. If you're an earnest hard worker and showed interest in moving up they wouldn't let you. They barely acknowledged effort. I worked in the bakery department
Pros5% discount, 1 week vacation after a year
Consshort breaks, unorganized, no growth, no respect for hardwork/effort, the way management talked down to you
5.0
Bagger | Milford, NH | Aug 16, 2013
Tasks I did at Stop & Shop
I started as a cashier, became a regular bagger, cleaned the microwave, refrigerator (including cleaning it out once a month), bagged groceries, did returns, helped customers find what they were looking for, cleaned the break room, ladies' and men's locker rooms, café, bathrooms. I took it upon myself to wash the floors in the previous listed rooms. I also washed the walls from ceiling to floor in the break room. I vacuumed the entryways. Made sure lists of supplies to be ordered were given to the Customer Service Department Head. I set up a system of having a bucket next to the wastebasket where any liquids were to be dumped so they would not leak onto the floor from the trash bags. I put dates on sticky notes and then threw everything with a date out of the refrigerator and made sure it was washed regularly. I cleaned the microwave. When I first started cleaning, the soap dishes, baby changing tables, sinks, and toilets were filthly. I actually used a putty knive to remove the built up soap scum. Never let them get that way again. Made sure bathrooms always had toilet paper in them. When I worked in an office, I was always keeping my eyes open. When I found the person responsible for mailing acknowldgements was behind, I jumped in to help. I made sure I had enough help to get out mailings on time. I not only worked with my boss creating the literature of our products, but I also made sure we always had appropriate inventory available. I made sure that we
Prosprimary health insurance, sick, personal holiday, and vacations
ConsChronus Scheduling Computer Program.
3.0
Bakery Clerk | Freehold, NJ | Nov 29, 2018
boring, lonely, and mediocre
I worked at the bakery in my local Stop and Shop as a summer job. I imagined it to be decorating cakes and making baked goods but that was far from my reality. I was generally stuck with the evening shifts because I was the youngest and newest team member. I'd have to work alone from 4-8 pm on school nights (until the summer, as I was still in high school during some of the time I worked here) and 3-8 on weekends. First was pan out, which was a multiple step process that took up my entire shift. Step one was hauling huge trolleys of boxes full of frozen baked goods from the freezer in the back of the store into the bakery at the front. This was not the problem unless the trolleys were trapped inside other trolleys and the freezer was so packed I could not get them out, or if they were overstocked. The problem was what came next (basically the process). This involved looking at a chart, laying out trays of each item on said chart, and putting the trays onto a rack. This took forever and was very tedious because it had to be done in a specific order. If there was a miscount and you put too few into the fridge, the store would run out the next day. If you used too many, there would not be enough for the next evening's pan out. The number of items to pan out would change every day so you could not just memorize one number and be ok. sometimes the number was for trays, and other times it was for individual items. Basically all baked goods except for packaged items and cakes co
Prosfree baked goods, storewide discount
Consno break, very stressful, boring, lonely, injury prone
4.0
Produce Clerk | Smithtown, NY | Jun 18, 2021
Enjoyable workplace but unfocused and confused at times
Typically, a day working in produce extended to packing out product, breaking pallets down from a delivery and organizing them in the freezer, helping customers find things they were searching for, or taking out garbage and cardboard to compactors or rotting fruit to a dumpster. Management is varied at best. While you might get a manager who knows what they're doing and gets everything constantly right, you could get them replaced with a new manager who has no idea what they're doing. Really, you go through managers like copy paper if you're unlucky - not that they're fired, just relocated for varying reasons. The workplace culture is incredibly relaxed despite how upper management probably thinks it is. People converse, joke, and generally hang out as they work - as long as they aren't being absolutely obnoxious and are doing there jobs well. This is good in the sense that most people aren't going to panic when things go wrong, but on the flip side it leaves younger workers completely uncaring for getting daily tasks done since theyre new to the work field. That happens with older workers sometimes too, and really there isn't much incentive for those uncaring workers to ever attempt to carry the load. On top of that, they aren't ever fired despite being absolutely abysmal at their jobs. So you meet great people, but a lot of those great people suck at their job despite it being more about physical strength and focus than thinking. The job simply isn't hard unless you hav
1.0
Courtesy Associate | West Islip, NY | Jun 9, 2019
Toxic to mental health
I wouldn't wish my worst enemies to work here. Although the outward appearance of the store makes it seem inviting and attractive to customers, the working experience here is agonizingly unfair and extremely stressful. It makes you think to yourself, "what have I done to deserve such a fate to work here?" The most egregious problem in the Stop and Shop here is the management. Not only is there no communication between any of the managers, but they seem to dispense vitriolic and unwarranted criticism if you make the slightest mistake (which is unfair, because I never received formal training or even tips for my current position). Furthermore they tend to gossip about the employees that they personally hate, which only goes to show how much faith they have in the people who slave away over 40 hours a week just so they can pay their bills. As a result, you get this irrational fear that they are looking to lay you off because they dislike you on a personal level, not because you're a lackadaisical worker. To add insult to injury, the schedules they create are randomized every week. This in itself isn't a problem, as many retail chains do this. However, they can erroneously schedule you to work on days you specifically requested to be off, even if you notified them in advance. This results in you getting into a quagmire with managers who seem to have a hard time understanding that you have obligations outside of your job. Or they may just screw up and actually tell you that
ProsGetting paid
ConsUnprofessional/petty/condescending/useless management, short breaks, no communication between managers whatsoever, have to learn everything on your own (often at the last minute and at your expense)
3.0
Customer Service Associate / Cashier | Teaneck, NJ | Mar 26, 2016
Challenging and face-paced work environment but low employee morale
As an Associate Customer Service Department Head, I oversee the front end department, from the cashiers, to cart attendants, to customer service. I've learned many things on the job such as preventing anti-money laundering and fraud, using the Veribalance system to 'sweep' cash from the registers and provide an over/short report from the ACE system, how to wire money through Western Union, exchange rates, the Dodd-Frank Act, and preparing a balance sheet for the NJ Lottery. Some managers and most co-workers can be lackadaisical where they're more attentive to their phone than the actual work around them. Some managers are prima donnas where they're most interested in playing their lottery numbers or where they're going to order their dinner tonight than how to accomplish the tasks at hand, and when they 'work', they're on their phone, presumably not conversing about business related matters, and pretending block out the shelves or wander around. The hardest part of the job is dealing with lazy co-workers that you have to constantly keep on top of them in order to accomplish anything, making me feel like a glorified babysitter. Even more unnerving is sometimes seeing some managers relaxing and chatting with co-workers while you're doing your job. These same managers would get on the good worker's case while barely and/or never reprimanding the inactive co-workers. Another irritating aspect is working with managers who believe that you're incompetent and question me in a
ProsThe ability to advance to a managerial position within a short period of time
ConsDept. managerial pay same as lower level cashier pay, lack of healthcare for part-time employees and unemployees under five years, low employee morale and horrible attitudes, some difficult clientele
3.0
Front End Associate | Hyde Park, NY | Apr 12, 2019
Only for those that need some side cash
If I were to just give you an idea of what happens during a day, it would be deceiving if I gave the best or worst one. On average, you'll have at least one customer that won't exactly like what you're doing or think they know better or more than you, or think that by arguing loud enough they'll get whatever deal they wish to get out of a product. They're few and far between so it's usually just greeting people, ringing up their orders, and moving on with your responsibilities in between sales.On occasion you'll get some very nice customers that'll lift your day up, but it's not every customer. Some days are busier than others, but it's an easy job overall. Through the week you will have little hours of working unless you're really close with management or have a full-time position at the company. The longer you work at the place, the less opportunities you'll have for Sunday shifts, holiday shifts, and other shifts that would grant you time and a half, along with seeing the hours you need being given to either new employees that leave shortly into their career there or just constantly told the company is cutting back on hours to distribute to their staff, leaning towards the minimum they can give you. Managers can range from friendly and supportive to uncaring and only focused on favorites, but no matter which manager you get you can still make some good connections with the good ones if you build up the rapport and work hard. You may not be the store manager's favori
ProsGood starting job
ConsLow hours, low income, minimal opportunities to grow in the company
3.0
Deli Associate | White Plains, NY | Jun 28, 2016
Good experience for further work,
Working behind the deli supermarket counter is an excellent entry position for those looking for paid work and experience. The store is almost always looking for new hires to fill this position, and it may be beneficial for those looking for future employment in customer service and food preparation. Those looking for an easy job maybe disappointed though, as the tasks required of employees demand more mental and physical exertion than what one might expect. Employees must not only be attentive of their duties but also their immediate surroundings; a lot of things can go wrong working with knives, machinery, certain cleaners, or especially hot cooking oil. That being said, working within the deli is very safe, and accidents rarely occur. One should not fear for their safety working here, but as an employee, I would highly recommend that those interested in seeking employment should also always be aware of the potential harm it may cause in the back of their mind. Your safety comes first and foremost, but you need to be attentive. Customer service can be both the highlight and nadir of the entire job, but it is probably to be expected in any job where the position is client facing. Management will depend on the temperament of the managers in charge. I have heard stories from coworkers which have had less than stellar experiences, but from those that I have worked with, I have only seen dedicated, flexible, kind, and understanding managers. They have been more
Prosexcellent coworkers and managers, customer service, knowledge and experience gained
Conscustomer service, funding
4.0
Clerk | Middletown, RI | Aug 26, 2014
Its like any job, a mix of good and bad.. but mostly good
Please keep in mind that when I worked here I was a part time employee. I had to wait 3 years for benefits, which was fine for me because I had them through my husbands employer. If not, there would have been no way I could have waited so long. Also, the wait for full time is extremely long, but if you're able to work 2 jobs, or you're married and only need a part time income while you wait, this is a perfect job. Management all depends on the store you work in. I worked in 708 and they had great managers, both store managers and department managers. I got lucky with department managers especially, the first department manager I had taught me everything I needed to know about baking which helped me land a better job 10 years later and the second department manager who came in after a transfer was just as awesome, I had a set schedule, so could have worked a second job if needed. Not everyone is so lucky though, but if you can make it and get full time its definitely worth the wait. The benefits are excellent, I'm not sure if this is still the case but when I worked there your benefits were 100% company paid, I went out on medical leave and they told me they could hold my position for a full year, most jobs you're lucky to get 3 months. I was able to keep my health insurance for 6 months as well, so for that 6 months I had 2 health insurances, which saved me a fortune in co-pays. I've heard of people on medical leave from other places that their bosses called them constantly a
Prosdepending on your department and their needs you may be able to get a set schedule, fun co workers, great work enviromnent
Cons3 year wait for health insurance (part time), 1 year wait (full time), but this may have changed since.

Questions And Answers about Stop and Shop Supermarket

What is the best part of working at Stop and Shop Supermarket?
Asked Dec 26, 2019
The coworkers
Answered Jul 3, 2022
The family benefits
Answered Jul 1, 2022
If you were in charge, what would you do to make Stop and Shop Supermarket a better place to work?
Asked Apr 17, 2017
Notice when the warehouse is losing long time experienced employees because of bad management and fix the problem
Answered Feb 11, 2022
Allow full timers the option not to transfer if they don't want too.
Answered Oct 1, 2021
What is the work environment and culture like at Stop and Shop Supermarket?
Asked Jul 6, 2016
Professional management as a customer always over hearing the respectable manners to team Really impressed 11738
Answered Mar 23, 2022
Toxic management
Answered Feb 13, 2022
What is the interview process like at Stop and Shop Supermarket?
Asked Jun 15, 2016
Call you in, complete a back ground check with you on the spot, and ask you about work hours, and tell you once the process of your back ground comes in we will give you a quick call to come in. It is easy and they talk to you one on one and if there are any questions you have. They will answer any questions you may have.
Answered Mar 10, 2022
As a consumer of the business, I find that prices of merchandise is fair and staff is helpful. That's why I would like to continue to support the company , by applying as a delivery driver. Phillip groce,
Answered Jan 1, 2021
Does stop and shop have flexible hours?
Asked Jul 24, 2017
They like to cut hours, but getting more hours can be difficult. Schedules usually get messed up so you have to remind them of days you need off
Answered Jun 26, 2022
No they just put you on the schedule whenever they feel like it they don’t even bother to ask you what days and hours your available to work.
Answered Jan 16, 2021