Supercuts

Working at Supercuts: Company Overview and Reviews

Supercuts
Supercuts
3.4
1955 reviews
Supercuts Ratings
3.4
Average rating of 1955 reviews on Indeed
3.2Work-Life Balance
2.7Pay & Benefits
3.0Job Security & Advancement
3.1Management
3.3Culture
Headquarters
7201 Metro Blvd. Edina, MN 55439
Employees
5,001 to 10,000
Revenue
$100M to $500M (USD)
Industry
Consumer Goods and Services

Popular jobs at Supercuts

 Average SalarySalary Range
503 salaries reported
$19.52
per hour
$7.25-$41.30
56 salaries reported
$21.54
per hour
$7.25-$45.20
99 salaries reported
$17.79
per hour
$7.25-$39.15
42 salaries reported
$18.38
per hour
$9.15-$27.60
40 salaries reported
$22.89
per hour
$7.25-$47.70
Salary Satisfaction
28%
Of the employees are satisfied about their pay
Based on 3571 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Supercuts Reviews

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Overall Reviews at Supercuts

1.0
Receptionist | California | Feb 28, 2019
If you want to be treated terribly by your boss, working here is perfect!
I was a receptionist at my local store starting October 2018. The first few weeks were perfectly fine! The stylists were overall friendly, the other receptionist (only one at the time I started working there) was also very friendly and taught me everything I needed to learn. Something I was not made aware of when working there is that the "boss" of the Supercuts in our district would watch employees over the cameras everyday and it was a majority of the day as well. If I was not standing up straight, my boss would call me and tell me to fix my posture. If I stood around for more than 5 minutes, my boss would call me and tell me that I "look lazy to the stylists" despite me finishing and cleaning almost everything by the first half of my already short shift. You are expected to do EVERYTHING for the hair stylists because they are "key assets" to the company and receptionists are below the stylists. The boss was extremely emotionally manipulative and abusive towards me and would pick on me for absolutely no reason. I had only called-in sick a couple times due to having strep throat and the flu. I had offered to come in even when I was sick because I wanted to help out. I went in, despite not even being able to speak, and my boss had the audacity to tell me to "speak up" when speaking to customers and to "fake it 'til you make it". The worst thing I believe my boss had done to me, which was completely strange and made me extremely self-conscious. I had been faxing a
ProsBreaks, discounted items in stores, free haircuts
ConsEverything else
1.0
Hair Stylist | Pittsburgh, PA | Jun 19, 2019
Awful place to work wouldn't wish it on my worse enemy
I've only been at this place for two years and it completely ruined the beauty industry for me. I honestly don't know where to begin because there is nothing positive I have to say about this place except that everyone but my manager were pretty ok to work with. You get offered benefits through a sketchy third party where the co-pays for even the simplest of things will cost you at least a grand so you are forced to pay completely out of pocket. Next the pay....the awful joke of a pay. They try to justify their disgusting pay rate by saying that the option for guests to pay you balances it out to a higher pay per hour, however people rarely pay more than $3 as a tip. This leads me to the next issue: scheduling. I'm a full time employee and I should have at least 35 hours a week however their loop hole for this is to schedule your hours but not including your break in the shifts that you are scheduled for. This means that often times my hours will be much closer to 28-29 a week which again brings my paycheck even further down. The management at my location (and from what I have heard so are many others) is completely incompetent, not only is she completely inefficient and unreliable but she also has zero problem solving skills. On top of her having multiple breakdowns because of her personal life and taking it out on us, she absolutely threw her entire staff under the bus directly to the owner because of what she did with our scheduling than had the nerve to reem all of us
Prosliterally none whatsoever
Conspay, hours, work life balance, incompetent management, owners daughter literally rolled her eyes at me when I thanked her for helping me
1.0
Stylist | Fresno, CA | May 29, 2016
Horrible place to work with little pay
I worked for a corporate and a franchise location for over a year. Pay stayed at minimum wage (9.00) unless you worked like a slave and did more than 3 haircuts an hour for your shift which most of the time was 8 hours. 8 hours times 3 haircuts add in lunch and that's roughly 19 to 20 haircuts a day. My problem with that? That's way too much in a day for such little compensation. Managers are never really trained, I had a coworker tell clients about an abortion she had in the past yet somehow she still works there and another one cussed out multiple clients. There were 3 managers and 3 stylists at the location I worked at...Yeah that ridiculous and 2 with no previous employment or management experience. My store manager had been with company TWENTY years and only made $12 an hour. If it wasn't for the fact that I had another job I would never be able to live off this wage. They're a greedy company that only cares about speed and ripping off stylists, we're educated we have a license why should anyone go to school for something just to be paid minimum wage? On top of everything, I got hurt last year and they didn't let me seek medical attention. I kept getting answers like, wait till we hire a new person and stuff like that. When I finally was allowed it was 7 months later and I now need multiple surgeries to fix the longterm damage. Top that with an incompetent franchise owner and the whole workmans comp experience was a nightmare. I made 310 a week, working on
ProsMy manager was nice and gave me a flexible schedule.
ConsNo benefits (franchise), jipped out of my vacation time, no breaks, illegally gives your schedule to clients (thats not allowed in the state of ca), long hours, no matts, soul crushing, incompetant owner
1.0
rather not say but i have worked for them | New Jersey | Mar 16, 2011
dont do it
i left a hairstylist job to go train with supercuts > i was all excited as i love to learn and advance my skills as a hairdresser > I went to the hair salon school at supercuts and immediately they tell you to wear only whote black or grey > Your on your feet for hours and you have to wear shoes no sneakers . I have problems with my heels so i have to wear comfortable shoes or sneakers. The teacher showed us a haircut and although she was knowledgable and a good hair dresser she was prejudice i feel , we started with mannequins and right away she said my sections were not neat enough and made me do them over and over and only gave us a small amount of time to complete each haircut . I checked my haircut and could not find any stray hairs or anything wrong with it . she wrote me up and made me sound like an idiot or like i dont know what i am doing. This is peoples lives they are playing with and its a dirty game to lead you on thinking you will do better with supercuts when you leave your job to work with them . Dont do it coz they can kick you out of the school which she did embarrassing me infront of the whole class and leaving me unemployed . if you want a good career in the hair industry your better off paying for your own classes then going to theres They teach you opinch partings and c shapes which are useless if you dont have customer service of people skills which the teacher showed me she does not. Grow up supercuts and learn your playing with peoples lives coz hair
Constoo many to list
2.0
Shift Manager | California | Jun 3, 2013
Great to gain experience, but not for the long run.
I worked here for almost four years, and immediately I noticed that there was poor management for that location. Our location was even threatened at one point by our District Leader to be shut down; leaving a staff without a job. The entire staff was too small for the demand, and although we all spoke up about issues/problems nothing was ever done to help us. The work schedule was the absolute worse schedule I've ever had; like working a retail job. The pay was completely unfair to everyone there. My job in particular demanded a lot of me, without sufficient pay. And although I was managing the salon, I was never promoted to manager after bringing it up several times. I felt as if my hard work was not being appreciated. And for the last 6 to 8 months I worked there we were given a new District Leader, that, although was helpful with maintenance in the store, was unappreciative, rude, and money hungry. The staff became bitter, and began to turn on each other, and I felt as if the staff I helped manage once was slowly turning on me. I began to have problems with the staff; which I never had, and one employee in particular sabotaged me by making false accusations. After that I found it very difficult to be able to work comfortably in the environment as it became clear to me that no matter how hard I worked, and how well I did my job it was causing massive amounts of stress, and anxiety. I tried to make the best of everything, but it came to the point where I couldn't
ProsGreat training program.
ConsPoor Pay/Work Schedule
1.0
Hair Stylist | East Amherst, NY | Dec 3, 2018
My Experience at Supercuts
I started working at Supercuts in 2016, I have been with the company for a little over two years now and I have honestly been met with nothing but disappointment. When I was hired I was falsely told that I would be making a lot of money in tips at my first location. I walked out one day with $8.00 in hand after working an 8 hour shift. I got literally one person an hour, I would bring in my school work to pass time. While I was there I spent a lot of time working by myself too. Girls from another Supercuts location walking distance away would come work when I would not. The location eventually closed because there was not enough business coming in the door. My next location I was thrown into the middle of a disaster. The manager was already on her way of not being a manager. She left the company. Now I am working in a salon with no manager, two shift leaders, and two other stylists one which including myself is part time employed. Soon the one shift leader leaves for a better opportunity. One of the stylists then took her place as shift leader. all this time we still have no real manager. Come late December our district leader hired a new manager and a new shift lead. That now brings to me working with one manager and three shift leads. Myself and one other are still part time. While this manager was here I have never been more disgusted in my life. Coffee cups were left in the office with coffee still in them for days, spoiled food left in the fridge, the audits would not
ProsI got my homework done because of so much down time
Conspoor commuhnication, poor management
1.0
Hair Stylist | Jacksonville, FL | Jun 12, 2018
Do not work here there are better places to go
If you’re fresh out of beauty school they do train you before you hit the floor that is the ONLY good thing this is mainly franchise and depending on the owner they usually do you dirty and do everything legal in the CHEAPEST way possible. The people who stay usually have been there forever and they’re terrible to work with, most people don’t stay long because they realize that you could literally panhandle and make more money. The tips are good sometimes but you basically live off of them because you Make penny’s hourly. The commissions are HORRIBLE only after 400 dollars of sales can you make commission on products or color not off anything else and after 400 you’re only making commission AFTER 400 so you don’t get the commission for the full 400 only what you do after. They DO NOT want to give you your paid vacation they tell you they short staffed but see what they can do and nothing ever comes from it. The managers are TOXIC. No team work because of the pay other stylists will try to steal your clients if they know they tip you well because you make garbage hourly. No set schedule ever so your clients never know when you’ll be there. Retention is discouraged they think everyone should be able to do the same thing therefore anyone can do what you do so if someone does take a client requesting you no harm comes to them. Never restocks back bar. Shampoos and conditioners are watered down. No products out on the floor you need to do your job. Missing colors that are intentio
ProsNothing
ConsHorrible pay, bad managers, bad working environment, rude customers, retention sucks, horrible
3.0
Receptionist | Brentwood, CA | Jul 17, 2018
A good place for a first job and to be exposed to different management styles. Also adds customer service experience and knowledge.
A normal work day started by preparing warm towels for the customers, setting up the cleaning solutions for the brushes and combs, and making sure the opening till was in the cash register. As customers are being serviced, I would make sure each hair stylists station was clean and stocked with the supplies they needed, and keep the rest of the shop clean and sanitary. Inventory of products was also a responsibility of the receptionist. The workplace relations between coworkers would often become stressful due to the small and confined nature of the store. Conflicting management styles were also present. Manager A would often have me start one task, and pressure me to do multiple others before the first task is complete, while Manager B would present a list of responsibilities for the day, and would allow me to complete them at a reasonable pace. The most difficult part of working at Supercuts, however, was balancing the customer needs with the duties associated with my position. But when that balance is achieved, it became the most satisfying part also. When the customers are happy and I have completed my tasks for the day in an efficient manner, I found it to be very rewarding. Working at Supercuts taught me valuable customer service skills, such as how to act and react when an unsatisfied customer comes to me for assistance. Learning how different people manage the same set of people and tasks is also an experience I can carry over into other workplace environme
ProsCustomer Service experience, good first job for someone still in High School
ConsConflicting management styles
5.0
Event Coordinator | Amherst, MA | Jun 19, 2017
Excellent Learning Opportunity
Soccerfest is a grassroots soccer festival for the communities of the Pioneer Valley. The event includes a soccer tournament as well as live entertainment, games, and attractions for locals with ages ranging from U6 to adult. The event is created and run every year by an ambitious group of Mark H. McCormack Sport Management undergraduate students, offering us a unique event management experience. I was an entertainment coordinator for this event, one of four in charge of creating the "Soccerfest Funzone". My responsibilities included finding, scheduling, and working with the live entertainment. This included moving away from the local cover-band used every year. My alternative entertainment plan was to use a student DJ and separate Master of Ceremony to provide the music and act as the face of the event. After 15 years of running the event, the new entertainment was well-received, as was my plan on adjusting the layout of the “Funzone”. Because of my layout change suggestions, I assisted in layout design of the entertainment area. I helped breathe new life into the event by creating a new stage placement. I was also in charge of providing power for the DJ and sound to the event. This was a great experience for me because of the changes I helped make. After 15 years of running the event in a similar way, I was key in making a new plan. This also meant that blame for a poorly designed “Funzone” would fall onto my shoulders and mine alone. I was scared, yet excited, to have
2.0
Hair Stylist | Pittsburgh, PA | Mar 12, 2013
employment options/stability is poor.
I worked there for almost 3 years and I didn't like the experience. They are not good at allowing you to juggle you home life and work life. The managers I worked under were very miserable and were not good at being a part of a team, Where other girls were cutting non stop the managers as well as other employees weren't helping at all. There Is favoritism that goes on there so basically if u aren't the boss's favorite then you are on the low end of the totem pole. That salon is very busy and you are required to work like a robot. I loved my customers but you could be working w someone several times and your fellow co workers will try to steal your customers if u are busy. As for job advancement that's a no. I have never been asked for move up in the company at all. towards the end I felt that I didn't like my job so me exceeding the limits were a no. I love doing hair and always worked very hard for this company but there was a lot of unorganization there while trying to get someone to take over management position cause the previous manager was released. in the end result the rules weren't always applied to everyone and I felt that I need a job w equal opportunity for me as well as my co workers. working for a company that didn't appreciate your hard work and devotion can be draining and working for them was. they were understanding to women w kids if there was something that came up n you needed off. If you don't have kids then they don't care what happened in your life you
Prosfast turnover, customers
Consmanagement, hours, pay, working w your personal life
1.0
Stylidt | United Kingdom | Jul 2, 2012
Terrible
When you Go for your interview they lie to you about everything not a none drama atmosphere, it is and majority of the drama comes from the manager. They tell you when you start you can earn loads of bonuses from treatments to servises to selling products, yeah you do but you get paid less then minimum wage so to make up your wage to minimum wage they use your bonus plus your bonus get taxed so you don't get much more. It's a horrible place to work, the day you start in there you turn from a person to a payroll number, you get treated like total poo, if you ever have any kind of a problem with the manager or an issue you get no help at all resolving it, they get the higher management in, they sit and talk down to you and don't give you a chance to say your peice they tell you off and get you to sign a peice of paper and apparently your back to being friends again, they say that there is plenty of oppertunitys to move up but you try to put your name forward for it and the higher management scoffs at you and tells you you don't pull your weight enough even though you pretty much hit your targets and if you don't your still pulling in the highest figars and do alot of managers duties. This place is the worst salon ever you have nobody helping you and managers stick togeather, if you work here you have to be a yes sir monkey because your not allowd an opption. Also they tell you they supply training, yes they do but the training is terrible and they start up a tab for you, if you
Prosabsolutely none!!
Consevery thing, far too many to say!

Questions And Answers about Supercuts

What is the best part of working at Supercuts?
Asked Nov 25, 2019
The pay and experience
Answered Jun 30, 2022
Coworkers
Answered Jun 24, 2022
If you were in charge, what would you do to make Supercuts a better place to work?
Asked Jan 26, 2018
Upper management needs to appreciate the stylist more. And the insurance is god awful
Answered Nov 26, 2020
Be supportive of the staff and be concerned for there needs to better the business
Answered Nov 4, 2020
What is the interview process like at Supercuts?
Asked Aug 3, 2016
very thorough
Answered Apr 24, 2021
Here at Supercuts we will start with a introduction to get to know each other, then we will ask you to show us your hair skills! As hairstylist we are very visual people and find it helpful to see where you're at with your current skills where you'd like to be and where we can help you get!
Answered Apr 14, 2021
How often do raises occur at Supercuts?
Asked Oct 6, 2016
Hourly pay was 10.00. After one year it went up 1.00 and then next two years nothing.They want you to do fast haircuts, get them in get them out.
Answered Feb 16, 2020
Once a year at christmas.
Answered Dec 21, 2019
How often do you get a raise at Supercuts?
Asked Oct 6, 2020
rarely if ever and it does not match inflation
Answered Aug 2, 2022
Every year
Answered Jul 29, 2022