Working at T-Mobile: Company Overview and Reviews

14751 reviews
T-Mobile Ratings
Average rating of 14751 reviews on Indeed
3.6Work-Life Balance
3.7Pay & Benefits
3.4Job Security & Advancement
Headquarters - Bellevue, WA
More than $10B (USD)

Popular jobs at T-Mobile

 Average SalarySalary Range
709 salaries reported
per hour
1700 salaries reported
per hour
586 salaries reported
per hour
617 salaries reported
per hour
117 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 29356 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

T-Mobile Reviews

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Overall Reviews at T-Mobile

Senior Customer Service Representative | Salem, OR | Mar 27, 2013
Stress, stress and more stress.
PART 1/2 Through training of this company I was lead to believe this was such a fantastic , and amazing place to work, with great pay, benefits and values, but just outside of training, I realized this was all false. Lets start with the position itself. Customer Service Representative II (CSRII) or a Retention Rep. Your work come into play when someone, usually angry, calls in and states they want to cancel service... At least, that's whats supposed to happen. 50% of the calls I received were people looking for free stuff, or transfers from other representative in other department who have no idea what they are doing, often making false promises of what I would be providing for the customers. The Salem, Oregon call center is the only center for the company that is only retention, all other call centers hire as a General Care Representative or Customer Service Representative I (CSRI) (unless they provide technical support, fraud care, etc) to begin and CSRII is a promotion that you can get after 6 months, but usually a year or more later. 6 months to a year or more of learning rules of the company, getting familiar with the systems, etc. In Salem, you are dropped right into the position of a CSRII and expected to preform at the same level of these tenured representatives. The expectations of a CSRII are unreasonable, even for a tenured representative. Not only are your calls timed to the second (499 seconds is your average goal for calls every day), you have goals for the n
Prosgreat pay, decent benifits
Consunfair, unlawful, overworking, horrible management, constant criticism, unrealistic expectations on employees
Customer Service Representative | Chattanooga, TN | May 11, 2013
Started out as a wonderful job.
I absolutely LOVED T-Mobile when I first walked in the doors. I was excited to be working for such a wonderful company. Training was excellent as well. I couldn't say enough positive things about this place. Then, I got out of training and onto my 'team' and it went downhill from there. My coach was not really a coach at all but just a regular senior rep put in a coaches position. There was a lot of pressure on her to make her team perform and we were the guinea pigs unfortunately for her test run as a coach. I felt like I was constantly getting harassed and picked on by her. I actually went home in tears from getting talked to like a child. I have never been in a workplace before where I felt so belittled. When I did good, no mention took place or applaud. When I had 1 bad phone call, I was treated as though I was the most horrible person in that place. I was told we are not allowed to have a bad phone call ever. The way I was talked to over what they felt was a bad call (which it wasn't a bad call actually, it just wasn't the best) made me feel so low and my self esteem drop that I felt like I had to hang my head the whole day. I actually felt like a child in the corner of a classroom and that is what happened. I ended up having to move my desk from a nice area to the corner even though I explained how unhappy I was and how punished I felt. They claimed we had to move around , however the favorites kept their seats and eventually they even let another rep go back to her o
Prosexcellent pay, nice breaks and lunch, great benifits
Consmanagement, short of an American version of a sweat shop, push calls through less than 6 min or get yelled at
Customer Service Representative | Salem, OR | Mar 29, 2013
They should hire retention reps to help retain their retention reps...
During training it was AMAZING! We had a huge group (about 25) and there was hardly any cliques. We all loved each other and we were supportive and kept each other going. Once we got into taking calls things got more difficult but we were still doing well and encouraging each other to keep going. This group started in early September and now I think there is about five people left from the training group, give or take one or two. It didn't take long after training before everyone was disappearing from work. :( I wasn't really surprised since while I was in training my floor supervisor was trying to get me to quit before I even made it on her team! Almost weekly I was hearing, "Are you sure this is the right job for you? I mean it looks better on your resume if you quit rather than wait around to get fired." Which is true but a little offensive still. Things got pretty ugly in the end. I was suspended from work because I was not renewing enough contracts. On my team, I had the happiest customers, lowest amount of people cancelling and hardly anyone called back in to get help from someone else or seek a second opinion. One of my biggest disappointments about the job was that I got hired to retain customers, fix their issues and rebuild the broken relationship...I was hired to do customer service. But in the end one of the biggest things is that you have to get a certain amount of contracts...so in reality...I ACTUALLY got hired into a sales position. So, I tried my absolute h
Prosthe pay and benefits are great!
Conseverything else.
Retail Sales Associate | West New York, NJ | Sep 27, 2012
A happy and fun workplace – Magenta all the way
My typical day at work would consist of opening the store – gathering the team together before we open & review our daily goals and set the team their individual goals to reach our store goal for that day. Once I have that done I finish the morning paperwork and jump back on the sales floor observing my team on how they interact with customers and how they resolve their concerns. As they are with customers I am either floor coaching the line of customers to make sure they are acknowledged and any simple question I do my best to answer them or I am observing my team for future coaching on opportunities they have to improve their skills. I manage the contests that T-Mobile has with their sponsors (Samsung, HTC, Blackberry, Huawei, LG, Nokia) at a district level with my store. Since December 2011 my store has won every contest put out. The reason behind that is consistency – I follow up with every individual in my team every day I work. I make sure they take every test they need to and I review with them where they stand and doing so motivates them. Day to Day I review how stores are doing in my district and reviewing what their quotas are motivates me to push for better and exceed my quota and theirs and doing so has made my store #1 in the district for 2011. My district manager and his boss have recognized me for my accomplishments. My co-workers, a very diversified team indeed. The team is a great asset to T-Mobile and to myself. We have grown to be a team for when it was
Pros401k & medical/health benefits, 7 discounted phone lines, educational assistance, hourly+commission
Senior Customer Service Representative | Salem, OR | Mar 27, 2013
Stress, stress and more stress.
PART 2/2 When people become familiar with the inner working in the company, often because they've called in and been told just a bit too much information, they all of a sudden take advantage of it, just as anything else. You begin to get things called "Contract Parties". What these are are people who know they are Net Adds calling in an asking for free money and discounts on their monthly bill. For no reason, mind you. Customers taking advantage of these "safe offers" which are supposed to be used to help customers who have been wronged by the company, and because they are signing new contracts,it becomes okay to throw free money at them. You can get many people on the phone at once doing these contract parties, with a friend or family member with them who would like to take advantage of the same offer, if they qualify, you give it to them as well. I've had a call where I have signed 60 contracts. 60 contracts on one call. So it becomes okay to bend over backwards for these people who don't really deserve any kind of discount or credit, but when you feel personally and morally someone else is, you are unable to help them. The reason I compared this to Verizon is that my service with Verizon hasn't been perfect as with any other phone company I'm sure. But never when I have called in for a issue was I offered money before a solution for my problem. Within a week of working for T-mobile, I was contacting about participating in a lawsuit against the company, and throughout my
Senior Quality Assurance Analyst | Tampa, FL | Jun 27, 2013
Sr QA Analyst
Performed testing, development, deployment, support and systems administration. Projects worked for are Special Accounts, Desktop Tool, J payment, MCSA&GSA, Kid Connect, Cam and Non Cam,TAC Expansion, RJ11, Remedy, Remedy Care, PCI (diff forms of payment), and Consumer Mail, Electronic Check Payments and Credit Card Payments – Master card, Visa, American express and Discover, Generated Credit card numbers, Routing numbers, Account numbers, commission payments, Bill reprint forms, Reprint Bill Address Form, Flex pay. Worked on QAT and UAT test environments. Worked on customer related, web based and intra applications for testing. Responsible for running the Manual Test Cases using Test Director 7.5 and Mercury Quality Center 9.0 Involved in writing the Test Scripts, Test Scenarios, Test Cases and Mapping the requirements with the Used Test Cases. Tested the new functionality and ran test cases in Test Lab and generated documents and did User acceptance testing (UAT). Defects found while testing were resolved on own and or assigned to the appropriate teams through the test management tool, Quality Center. Once the issue has been resolved, it was re-tested and it was closed if it is working according to the desired functionality. Extensive testing done on PCI (Payment Card Industry), and Consumer Mail, Electronic Check Payments and Credit Card Payments – Master card, Visa, American express and Discover. Worked on PAG - Prepaid Application Gateway, activated number of pre
Mobile Expert | New York, NY | Oct 14, 2020
Good place to work at
I have really enjoyed the time I’ve been with the company. It’s pretty straight forward, you have to sell, sell, sell. Depending on your store your staff experience can vary. 1.They are very responsive and quick about the hiring process. They kept me on the loop of every step from interviewing to orientation. The process took about two weeks and it was a group interview where you basically have to show you got the charisma and determination to sell.The orientation was simple you have to be willing to take a month long class where they show you how to sell and basically putting the customer first. Once you pass the orientation you begin to shadow other employees. This can be a mixed experience where either they want to show you or they prefer to ignore you. 2.A typical day you have to make each customer count and offer them something so you can hit your numbers. Which is not that difficult to do if you offer to everybody. You will have some off months and some really good months. Just like any retail job where there is some off and on months. I truly believe this is the best retail job available. Reason being its straight forward and you don’t have to stay late to fold clothes. If you are a tech savvy this job is for you. For me, it has made me into a better salesman and being truly appreciated for my work at the company. There is different ways to grow within the company. There is many employees that have been within the company for years. 3.I would have to say the hardest
ProsWork ethic, pay, benefits, work-life balance
ConsOccasional dramatic coworkers
Customer Service Representative | Rockville, MD | Jun 17, 2016
Horrible Company, horrible management.
I worked at this specific location for about two years. At first, everything was actually really really good. We used to get paid bi-monthly and 15% commission every 15th and the last day of the month. On the 15th you would get a 25% advance on your commission and on the last day you would get the remaining 75%. This definitely seemed like the ideal job for me flexible hours and pretty decent pay until...the company "Express Stores" not T-mobile decided to change the payroll to bi-weekly. The reason behind it was we would get paid more frequently and instead of a 25/75 advance they just gave you one commission check at the end of the month which would help you "save". Not so much the truth, as well with the new pay structure they decided to add "metrics" for those of you who don't know what that is, it pretty much means specific goals you have to reach. So for every metric you don't hit you lose 1% of your commission and if you hit all 5 metrics you get 20% commission (remember its 15% commission). The metrics involved activations, upgrades, added data (more than just 1GB of data), mobile internet/broadband/tablets, added features (long distance calling, caller tunes stuff like that), accessories, and VOC (Voice of Customer) which is customer feedback. Now this may seem as easy as 123 but in a store that has usually more than 5 employees each personal goal was about 85 activations, 65 upgrades, 90% of added data, 10 mobile Internet, etc. Working at a location like Aspen Hill,
ProsFlexible hours, learn about technology, and fun environment
ConsShort breaks or no breaks, if it's busy while you're on break you gotta go back, 6 days a week, weekends are mandatory. No overtime.
Senior Customer Service Representative | Salem, OR | Feb 5, 2013
Previous Employee -Overall- Good cover but shabby inside
The job started with much excitement with the idea that the company's values are an excellent set of examples and guidelines to go by. This and last year the bigger part of management has been boosting the slogan, "Win back the hearts and minds of our customers." There is only a couple things wrong with that statement... #1. They lost the hearts and minds in the first place. It is very difficult to come into a company brand new and find out about so many bad experiences customers have had and THEN find out there is nothing you can do as the rep to fix it other than showing concern and empathy...which as anyone can imagine, when someone has been told their monthly costs would be 20 to 80 dollars less than what their bill each month came to being, they do not want empathy they want someone to honor what they were told. In my opinion, that is not an unreasonable request...even though it does not happen that way. #2. The sentiment is nice, but actions speak louder than words. If this statement were truly lived by then the company COULD win back some hearts and minds, but there is no action to this quote. They created multiple discounts and "goodwill credits" to help out customers who have not been taken care of...but a 10 dollar discount does not help someone on a fixed income pay 400 to 600 hundred dollar bills because they were not told correct information about their phone upgrade. I worked in a department called retention that was made specifically to retain any customers req
Proshigh energy, fun co-workers, benefits
Consmulti-directional leadership, not consistent, you are not allowed to stand up for yourself
Customer Service/Sales Representative | Salem, OR | May 22, 2012
Great place to interact with different people, and learn a lot of computer techniques.
- A typical day at work would be getting to work and starting with reading all the new policies and promotions that had changed from the previous day, logging into my phone at start helping each customer one at a time, from upgrading phones, to understanding their bills or just wanting to pay them, troubleshoot an issue with a phone or their bill. up sale to what we had available for them and making sure they were on the best possible service. - I learned how to use all kinds of computer soft wears, I learned how to become a great sales man, to be a leader, a supervisor, a goal achiever, and to provide world class customer service. - I learned how to manage teams when needed. Any time we were low staffed i would volunteer to help with supporting teams. i learned how to manage my own stats so that i could contribute to my team to help us be the best. - I learned how to work with co-workers due to being on a team with 15 people and every single team members stats effects the whole team. I would do anything i could that would help my co-workers from sharing my ideas and success, to listening to their calls and helping them with what ever was needed. We had to change teams every 6 months for a realignment, so i had 15 new team members every 6 months for 6 years. - The hardest part of the job was dealing with customer that were angry over issues that happen in the past, and will not let you try and help them when you know you could, they would just be so angry they wouldn't want t
Proscheap cellphone plan, great benefits, tuition reimbursement, discount on phones, healthcare
Consshort breaks, can only take them when you were scheduled, stressful workplace, unattainable goals by the company

Questions And Answers about T-Mobile

What is the best part of working at T-Mobile?
Asked Oct 15, 2019
The team
Answered May 13, 2022
The pay
Answered May 13, 2022
Why did you leave your job at T-Mobile?
Asked Mar 15, 2017
The main reason was the obvious favoritism and discrimination toward new hires. The retail positions truly enjoy feeding new hires to the wolves and watching them fail. They truly expect you to know everything day one and th be the best sales person as soon as you enter training. They do NOT pay well, as they've recently cut commission. You are not treated like a human. You're treated like a number in a system. I spoke to my manager multiple times about multiple issues. Each and every time, I was laughed out of the office for not "bleeding magenta".
Answered Aug 1, 2020
My Team manager only helped out who they wanted to help out. My center in particular within my community management sometimes was too wrapped up in their own development or wasn't there for the night shift that we had to rely on other communities or floor support to help. They had their favorites and took them off the phone if they were having a rough day. I followed all the feedback that I was given to improve my metrics and still didnt get the personal development coaching because I didnt meet the "image" part. Management told us not to give adjustments but when you didnt and got a bad score they'll copy the rest of the management team and state that I should have just gave the adjustment to cover themselves. I left only because I got tired of playing cat and mouse (sending countless emails) with my management team to add back on promotions or do something that was within their scope and then get yelled at when they call back and get a different rep and they escalate to them.
Answered Mar 18, 2020
What is the interview process like at T-Mobile?
Asked Jun 11, 2016
I literally just submitted resume, got interviewed and then a call in like less than two weeks
Answered May 15, 2022
Invasive. They asked about my life, my health, why I was overweight, if my being overweight would effect my job, my mental health, and what medications I was taking. I was not allowed to ask questions or offer feedback. I was given the position, trained, and thrown into the pit.
Answered Aug 1, 2020
What would you suggest T-Mobile management do to prevent others from leaving?
Asked Mar 15, 2017
Just pay more and hire better staff
Answered Jul 28, 2020
Better security and cameras
Answered Jul 11, 2019
If you were to leave T-Mobile, what would be the reason?
Asked Mar 16, 2017
Awful pay and no benefits. They pay favorites more then regular employees.
Answered Jul 28, 2020
Poor management & pay.
Answered Mar 6, 2019