Wireless Sales Consultant | Lexington, KY | Oct 28, 2018
Poor training and mediocre pay
TROC is sort of like mercenary work in the sense that they don't provide much training and you'll be assigned to a store which will have one or two other employees working there- these workers and the territory manager who is over about 10 stores will be your only point of contact within the company. TROC uses an app to clock in/login to payroll (ADP), a different app to check in to Walmart's attendance system, an app to communicate with other agents/stores, an app to login to daily phone meetings, an app to post sales, a site for emails, one to access training, one as a company-wide announcement system for important info, a program to sell the phones and put them on the customer's account. All of these apps, programs, and sites use different logins and many of them have different password requirements so you'll have about 10 logins and passwords, most of these passwords can't be reset without contacting IT so that can take up to a day to resolve. Walmart uses an extremely outdated system to sell the phones and put them on services/access customer accounts, you'll have to call tech support several times a day and all of their tech support is in East Asia. I grew up in area which was very diverse, the Asian population was very large but the tech support agents have a very poor understanding of English and they put you on hold after almost every question meaning they're probably consulting a supervisor because of their lack of training.
I've worked for companies with around
Prosgood discount on cell service
Conshave to use too many apps, health insurance is very poor, management has no direction
Market Manager | Ottawa, IL | Mar 21, 2019
Don't work here unless you want to give up your family and your sanity
No life work balance at all. Company expects you to work 6 days a week from 8am to 10:30pm. Even on Sundays you get calls.
While on PTO and during vacation, you still get dragged into work and no one will help keep you updated. Plan on being punished for taking time off and then come back to a total disaster since no one watched your market properly.
You will get punished for making dinner or spending time with your family, even if you have pressing family matters. Work comes first regardless of your personal life.
You must be willing to drop everything and work as long as they tell you to. This means long nights on the phone long after you've come home just to not have your manager calling you every 5 mins to yell at you and tell you that you aren't doing your job and you're holding everyone back.
The work chat will eat up all your time and it will distract you when you need to provide your attention to something more important. Be prepared to be yelled at for being in a meeting, training, or doing any other facet of your job for not being present in chat every 30 mins.
Projects will pile up and management will continue to come up with new ways of doing things every few days. Nothing is consistant. Your job and what you do changes daily.
You will live on conference calls that have nothing to do with your job and are basically a waste of time when you could be productive and giving attention to your team.
You're responsible for employees quitting, not following t
ProsGood Coworkers, Good employees, decent auto reimburstment
ConsManagement, micro managed, unrealistic sales goals expectations, no personal life
Wireless Sales Consultant | Mocksville, NC | Aug 17, 2019
Cool place to work if you like high turnover and lots of fraud.
I was with this organization for about a year. During my year there, I had no less than 3 different Market Managers. My first two market managers were great and would not bother you as long as you showed up to work and did as much as you could to get sales. The third Market Manager is when things changed for me after being with the company for about a year. We typically work within Wal-Mart stores and the store I worked in was at the Mocksville location. This particular location had never been particularly busy as far as selling phones go. Our new boss wanted us to sell about 15 phones a month (We'd be lucky if we did that in 3 or 4 months). He also wanted us to use an app called WorkChat and to post what we were doing every 30 minutes. My two previous bosses only required that you use WorkChat to let them know when you checked in and out of the store for the day. Our new Market Manager mostly used it to send disparaging remarks and harass us about not getting sales throughout the day (which I emailed HR about but heard nothing back, more on this a bit further into my review). Needless to say I was written up 3 times in 2 weeks because new Market Manager felt I didn't post enough despite this being a much slower store. About a week or so ago I attempted to run an application for a customer but they were instantly denied by Verizon Wireless for no apparent reason. So I posted in WorkChat that I attempted to run an application but it was instantly denied. After it was denied I
Sales Associate | Ormond Beach, FL | Sep 27, 2019
If you are a good salesman you can make good money at T-Roc by hitting monthly sales goals by selling phones and plans offered by The Big Three cellular providers. The co workers I had were very kind to me... and supported me the best they could. After 2 days of training, management will then be non-existent with the exception of what is supposed to be one visit per week, only to ineffectively coach you. My case was a bit more complicated. From what I heard through the company's grapevines, this was not uncommon to experience: I was given 1 day onboarding which consisted of paperwork, a more detailed description of jobs and tasks, but mostly spent about 4 hours listening to my brand new manager talk to me about her 3 boyfriends, baby daddy drama, and personal life, that I could care less to hear about and I thought was extremely inappropriate but, as politely as I possibly could I asked questions to get her back on track. I absorbed it all because I was new and did not want to make an enemy out of my new manager. That same manager sent me a personal text message the following morning to tell me that she would not make it for the second day of training, (there was never really a first day) and to rely on my co-workers for support, as I tackled the day; according to her message, she would be there on my third day. I did just that except, she forgot one very important detail, I signed up for this job not for the $10.00/hr but for commission! Unfortunately, I was unable to sell a
Wireless Manager | Miami, FL | Feb 6, 2014
Adults Need Not Apply
I was hired as an entry-level salesman and was quickly promoted to Manager of my own location. My succession to the manager role was a bit surprising seeing as I was only with the company a short time. Luckily for them I had previous leadership/management experience and I took advantage of the opportunity.
That being said I think this may have been a common practice in hiring management, most of which were good salesman but poor leaders. This is also probably due to their fast turnover rate. It was very common to meet new people, as well as say goodbye to others every month.
Pointless conference calls every other day seemed to help keep the higher-ups sated but it never really helped anyone at the store level ( micro-managing.)
A typical day would include preparing the wireless center by making sure all of the merchandise was neat and presentable and then nothing. The store in which I worked in had very low traffic which made getting wireless sales very hard. Had to think outside the box and started advertising on craigslist, ebay classifieds and facebook. I also created flyers and placed them on parked cars in the parking lot as well as handed them out to customers in and out of the store. I really hustled to try and get the word out. I'd say that 95% of the customers I interacted with had NO idea that the store had a wireless department. A testament to the awful advertisement/marketing efforts of the company and the client. My proposals for an aggressive online
ProsYou will gain a lot of sales and management experience.
Consyou are nothing but a number to the company
Retail Sales Associate | Indiana | Dec 10, 2018
Don’t do it to yourself.
They have some awesome salespeople working for them, but they aren’t in the sales roles. They make the job seem so awesome when you’re applying, you get there, and realize that it’s garbage. They get fined by Walmart if a troc employee isn’t there so, most of the time they hire people just so they don’t get fined. I dug myself into a HUGE financial hole working there because I had to work so far away from home, and you don’t make near as much money as they say you will. When me transferring to another store, closer to home, was mentioned to my market manager, he basically told me to deal with it, it not so nice terms, because he would’ve been fined had I transferred. His fines were more important than my survival.
You might as well forget about any training. They have you sit in a classroom or the store and watch a slideshow the first day all on company history. You’ll be ran through the WARP program in about ten minutes, and then you’ll see your market manager once a month. You get more help from the Walmart associates than anything.
Their pay plan is garbage. You make $5 per $900 post paid phone you sell. You’re checks with hourly, commission and store bonus will be a little under $800 on a good month, while other places give you that in commission alone. They make it seem like you can make thousands in commission, but the average person can’t, and won’t.
They say you can advance in the company fairly quickly, but you have to endure all of their false promises,
ProsSales experience and friends.
ConsLiterally everything else.
Specialist | Phenix City, AL | Feb 14, 2019
This company is full of confusion managers are unfair and disorganized and not trained for their position. I wasnt trained by my manager instead he put an employee in charge of training me who was not a certified trainer. The employee refused to train me because he wasnt receiving training pay and it wasnt in his job description. I eventually learned the ropes on my own. So i worked the best i could but was still written up if i did things wrong and when i argued i was unaware or told the wrong information i was told i should have contacted the manager for validation and because i didnt i was still written up and eventually terminated because i complained about this. They want you to work from your phone then pentalize you for being on the phone. The manager I had sucked. He would bend certain rules for certain employees. Then write ups were given out for missing days for being sick and I am PREGNANT or kids being sick or babysitters being sick. I asked once to leave work to pick up my kids and i wasnt allowed to and i was told if i chose to go i would be written up. So my kids had to walk home from after school program in the dark. But my coworker was allowed to leave work daily and pick her kids up from school while remaining on the clock. I was eventually terminated because i brought these unfair circumstances to my managers attention. When i began working here the store i worked at was last on the list in sales. I brought the store up to 2nd and 3rd place on the list and
Market Manager | Wisconsin | Dec 6, 2018
Started out good, BUT THEN!!!!
Expectations of work to be done is not clearly defined.
Regional manager expects you to start at 7 am. and still respond to emails as late as 1 am.
Regional manager came from Sams club/Walmart as a store manager and never has done sales or muli-unit managment and does not understand the sales process
Regional manager is does not look out for his employee's or for T-Roc only for Walmart which puts his Market Managers in uncomfortable and impossible situations.
Regional manager will write people up in retaliation and without ever verifying facts to back up his claims
HR is hard to deal with and they say everything has to be consistent but do not hold to that as they play favorites.
Most of the recruiters do not vet candidates well as they are paid on how many people they hire and when the Market Manger denies them or if hire they do not work out the Market Manger is blamed not the recruiters.
Wisconsin market was the only market to pay a higher hourly wage than any other state.
Employee's who staff the Walmart are great to work with in my Market as well as the Walmart employee's and Management.
Other Market Managers in my Region where always helpful and great to work with.
Final: Working for T-Roc was a bad experience. While I made some friends and gain some experience with Walmart the way the program is being ran and managed is very poor.
If you have the choice between T-Roc and OSL work for OSL. They pay more and respect their employee's.
ProsGreat co-workers, good employee's, car allowance, phone plan discounts
My manager turned his back on me and let Walmart walk all over me. When push came to shove, he let me go because he was too lazy to do his job and stand up for me. He later got fired for disorderly conduct. But the company gives managers all the power over their people, without checks and balances. The inter-company communication is so poor that whatever my manager said, I was forced to believe. Had no way to double check him, and wasnt hearing anything contradicting his lies.
For example, I got written up for stuff that was nowhere in the employee handbook. They push you to get sales that just arent there because you're in the back of a cooped up Walmart with no room to work, and a account management system that needed to be deleted 5 years ago.
You have your T-ROC regional/district manager, Walmart management, At&t rep, Verizon rep, and Sprint rep, all telling you different things, and they each have the power to fire you or get you fired. I spent a lot of time walking on eggshells convinced I'd lose my job over a customer interaction that Walmart didn't like.
(The customer is always right and they tend to not care what you have to say, no matter what proof you have or how committed to the location you are... you arent a Walmart employee, and they hate that you're in their department but have no power over you)
Avoid this company unless you're looking to get your foot in the door for sales experience. But then leave the company at the first chance you get.
ProsFreedom to walk around walmart and do nothing all day
ConsBoring, too many cooks in the kitchen, too much push for sales that just arent there
Sales Associate | Hermitage, PA | Dec 22, 2019
The beatings will continue until morale improves.
I worked for T-ROC for about 11 months, in one of the higher-performing stores (usually about 3rd in sales) in the market.
In that time we went through three Market Managers, of which two were absolutely awful and one was pretty great. I ended up walking out on the job after I could no longer take the daily (and sometimes multiple) "Rally Calls" where the Market Manager will berate the entire team and occasionally single out individual salespeople if the day's sales happened to fall behind preset goals. If these goals aren't met then you risk either losing your (already small) commission, or being written up for 'poor performance'.
As for attendance, you don't get a lot of chances if you end up getting sick or emergencies arise. As another former employee has stated, doctors excuses don't mean much either.
Commission at the time I left was about $9/line, which if you know how much the first-party salespeople make then you'll know it's an absolute joke. The commission was on a sliding scale, so the more lines your store sold the more you'd get paid per line. However, attaining the higher tiers were near-impossible for my store due to the local market where the store is located.
If your store happens to be in a more affluent and/or populated area, you may see better rates.
Overall, while the fixed schedule was nice in the sense you would always have ~40hrs/week and the same hours each week, the pay was only average for where I lived, and for the industry it was v
Questions And Answers about T-ROC
How often do raises occur at T-ROC?
Asked Feb 9, 2017
Worked for them for 4 years never saw a raise...they say sell more phones if u want more monies...
Answered Aug 2, 2020
Hourly associates get a periodic raises, as long as they meet minimum sales expectations and are not on corrective action. The sales commission is uncapped. You're maximum earning potential is completely up to you!
Answered May 30, 2020
What is the best part of working at T-ROC?
Asked Nov 22, 2019
Meeting and interacting with a variety of people in the Walmart locations.
Answered Dec 7, 2020
The only best about troc is when they put on a fake smile with you..after that they don't respect you as a person
Answered Nov 17, 2020
How are the working hours at T-ROC?
Asked Feb 5, 2018
I worked alternating 10 am - 6:30 pm and 12:30 pm - 9 pm shifts weekly that revolved around a rotating Sunday shift of 12 pm - 6 pm that you're forced to work once in every two-week period. Off days are either Monday/Sunday (where you're off Monday, work Tuesday-Saturday, and are off Sunday), or they're Tuesday/Wednesday. Single-employee stores have 11:30 am - 8 pm shifts with Monday/Tuesday off days.
Answered Feb 19, 2020
12:30-9:00 which is crazy because some Wireless departments close at 8:00 and TROC don't seem to understand that. You'll just be sitting there for an hour because some stores won't allow you to use other registers. Your fun life is over with this job!
Answered Dec 5, 2019
How flexible are your working hours at T-ROC?
Asked Mar 13, 2020
They aren't. Even as a market lead someone makes your schedule and 30 minutes before your due to get off they'll throw out mandatory overtime.
Answered Dec 7, 2020
You can literally just not show up and be fine
Answered Nov 20, 2020
What is the most stressful part about working at T-ROC?
Asked Jun 6, 2018
District Manager bashing you if you dont meet monthly goals. They're really good at pretending to care when you 1st start. Then you slowly start to see their true colors. This job is mostly for young kids with a great support system just in case they decide to let you go.
Answered Jul 13, 2020
The most stressful part is not selling any contracts or upgrades. You are required to meet a goal