TELUS Communications

Working at TELUS Communications: Company Overview and Reviews

TELUS Communications
TELUS Communications
3.6
425 reviews
TELUS Communications Ratings
3.6
Average rating of 425 reviews on Indeed
3.5Work-Life Balance
3.5Pay & Benefits
3.1Job Security & Advancement
3.2Management
3.7Culture
Headquarter
510 W Georgia St, Vancouver, BC V6B 0M3
Employee
10,000+
Revenue
More than $10B (USD)
Industry
Telecommunications

Popular jobs at TELUS Communications

 Average SalarySalary Range
Customer Service Representative
9 Salaries reported
$15.31
per hour
$7.65-$23.00
Team Leader
5 Salaries reported
$37,200
per year
$18,000-$56,000
Technical Support Representative
2 Salaries reported
$15.25
per hour
$7.60-$22.90
Travel Counselor
1 Salaries reported
$30,720
per year
$15,000-$47,000
Technical Support Specialist
6 Salaries reported
$14.25
per hour
$7.25-$21.40
Salary Satisfaction
72%
Of the employees are satisfied about their pay
Based on 354 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

TELUS Communications Reviews

Overall Reviews at TELUS Communications

4.0
Inbound Call Center Representative | Las Vegas, NV | Nov 8, 2018
Working at Telus was helping customers with technical support for Netflix. Enjoyed my fellow co-workers and managers.
At Telus, a typical day would include, going over new promotions, new training manuals, and looking forward to assisting our customers with their technical issues. The management team was always willing to help whenever needed. The hardest part of my job at Telus was not being able to assist a customer.
2.0
Technical Support | Las Vegas, NV | Jan 14, 2019
It was okay
The job in itself was good! They were just dirty and had bed bugs. The management was always too busy. The hours were 24/7, which was cool. They worked with your schedule and paid well.
4.0
Servicio al cliente | Santo, TX | May 26, 2018
Ambiente amigable de trabajo. Respetan valores.
Mis días típicos de trabajo eran de camaradería con los compañeros y de seriedad y profesionalismo a la vez. En gerencia me tenían en muy buen aprecio y me ayudaron sin vacilar cuando lo necesité. Cultura laboral de respeto a todos sin distinciones de raza, edad, religión u otros. Lo parte más difícil del trabajo fue al principio para adaptarme a la tecnología, procesos y métodos. Me gustó mucho el respeto hacia mi por parte de superiores y compañeros así como la disponibilidad de todos para ayudarme a entender procesos.
ProsSeguro medico privado.
ConsNinguna
4.0
Technical Support Specialist | Austin, TX | Apr 13, 2019
Engaging Work Environment
Customer facing technical support desk. They train you to do what they need, easy to succeed, but limited avenues for advancement. Great location, with great amenities. Stocked Kitchen, Gym, Cafeteria, etc... Great community outreach program, I really enjoy working here. Great place to get your foot in the door when trying to get into IT, but not much in the way of growth and development after reaching Tier II.
ProsCatered lunches, stocked kitchen
ConsCustomer facing support, often become combative when the product doesn't work
4.0
Technical Support | Las Vegas, NV | Apr 8, 2019
Tier 2 Tech Support
Honestly, I loved this job. The people, the culture, and the work were pretty awesome. The only reason why I ended up quitting was due to familial issues that took me away from it. Whenever I needed help, we had a TL or a little chat associate to help us and stay with us until we figured it out. The pay and work/life balance wasn't so bad either.
ProsPay, Work/Life Balance, Culture
ConsThe occasional grump.
5.0
Customer Service Representative | United States | Feb 13, 2020
Good
I really like the experience there, because is different than others places, I would like to work there again, after my previous work, TELUS IS REALLY GOOD
ProsNothing
ConsNothing
1.0
Customer Service Representative | Austin, TX | Nov 29, 2018
they are full of drama
This is NOT a good place to work your managers talk about you your co workers talk about you .. if they don’t like you they try to make you leave ... still standing though but still it’s just a toxic environment they cafeteria food good though
Consmessy people
4.0
Performance Analyst | Ontario, CA | Mar 23, 2019
Excellent work life balance w/ strong work from home beliefs.
Excellent work life balance w/ strong work from home beliefs. I enjoyed my experience with the company and their values and beliefs making it a wonderful work place atmosphere.
4.0
Application Support Engineer | Austin, TX | May 16, 2018
Ehh
Not too shabby of a place.. Good place to land I would say that the stagnation of the place is a bit dreadful, other than that. Its a good job with benefits. If youre hungry, you'll get to eat unlimited snacks all the time.
3.0
Customer Service Representative | Las Vegas, NV | Nov 6, 2018
Stressful job but relaxed working environment
I was only here for 3 months. The hours are set and you can't change them unless you find someone to change with(which is hard as you are seated with your team). Unless you are a very people oriented person, this job will be very stressful due to the multitasking and requirement to ensure customers are satisfied after every phone call. Sometimes calls are back to back and you don't get a break from it. The environment itself is great, many amenities are provided and when not on a call you are free to chat with coworkers.
Prosdecent pay, relaxed environment
Consstressful job, fixed schedule

Questions And Answers about TELUS Communications

How would you describe the pace of work at TELUS Communications?
Asked Sep 21, 2016
Can be fast paced.
Answered Jan 13, 2020
An amazing experience
Answered Jan 9, 2019
How do you feel about going to work each day at TELUS Communications?
Asked Sep 21, 2016
I am quite a tenacious assertive positive minded attentive professional who is extremely committed to superior performance. I can relate;resolve well and build relationships with confidence,as though it is second nature.
Answered Mar 11, 2019
Great! positive place, good pay, employees are very polite and easy to get along with for the most part. Expect you to be professional on phones, do not micromanage you.
Answered Nov 20, 2017
How are the working hours at TELUS Communications?
Asked Aug 15, 2016
They are fine
Answered Dec 19, 2017
The company is open 24 hours a day 7 days a week
Answered Sep 16, 2017
What is the work environment and culture like at TELUS Communications?
Asked Aug 3, 2016
They have a great work environment
Answered Jan 9, 2019
The worse I have ever experienced by far.
Answered Nov 6, 2018
What tips or advice would you give to someone interviewing at TELUS Communications?
Asked Aug 3, 2016
It doesnt take much to get hired but I suggest you choose them as well, its ok to know your value & what you also bring to the table.
Answered Nov 6, 2018
Client services is the common front entry to Telus
Answered Oct 15, 2018