Overall Reviews at TeleTech
Team Leader | Duluth, GA | Feb 1, 2020
The truth about ttec duluth
I am not a disgruntled employee. I work here and I don't plan on leaving anytime soon. BUT this is by far the worst job for anybody to have. Duluth ga ttech is a mess. I don't know how the other states are. This is the most disfucntional private prison you could imagine . And I'm a TL and prison ward at the same time. On one hand, the inmates are running the prison. Agent can pretty much do whatever they want, come to work when ever they want, and talk to team leads however they want. Anyone can be hired off the streets, and it's almost impossible to get fired. "No attrition is good attrition". We as TLs are suppose to threaten them with final warnings all day, but then give them unlimited extended final warnings so that we never actually fire anybody. We are suppose to make them feel bad about pretty much everything but so it in a way that gets buy . It's like a pimp telling you that you ain't nothin, and then telling you , You know I love you right. Or I do this because I care about you. The agents should leave but they also have figured out that , they ain't gonna get fired, and if they do , they already have another job lined up because that's what they been doing all those days they didn't come to work. Interviewing. And while it's true that this job starts at 19 per hour at a call center, it's really not good money in Atlanta. So the agents don't care cause it's not enough money to out up with the B's, but enough that they will stay until they are ready to jump ship. Pl...more
Customer Service Representative | Remote | Apr 15, 2020
The SBA program was a hot messss! LAY OFFS
Ladies and gentleman grab your popcorn. You are now about to taken through the HORRENDOUS AND GRUESOME experience of what and how Ttec treated their workers on the SBA project work at home which lasted 2 WEEKS
1. They notified 1,500 people through their emails on a Saturday Night that they had no other day to interview but on a SUNDAY AFTERNOON.
2. "TRAINING" started MONDAY and it was only 1 DAY.
3. MONDAY was filled with so much confusion, agony & chaos. One of the "trainers" had a very nasty attitude. She was from the brick and mortar part of Ttec. It was very obvious she got on by who she knew, because the criteria couldn't been due to her skill sets, character or hard-work. She treated the 40+ people in the zoom class like children. The other trainer was nice, but the other one was a very poor selection.
4. All "TRAINING" consist of was a manual PDF guide of getting a username and password of the client's phone system. After that everything really went down hill. We downloaded more PDF guides of the SBA scripts and information. We took a "test call" just to see if our headset was working AND THAT WAS IT! WE WENT STRAIGHT TO CALLS.
5. WE HAD NO LUNCH BREAK. THAT IS ILLEGAL.THIS WHY THEY STAY BEING SUED. WHEN LUNCH WAS BEING MENTIONED, THEY IGNORED THE QUESTION. OUR TRAINING STARTED AT 12:00 PM EST TO 8:30 PM. WE took one break at 2:00 pm and after that, they kept putting us in all these different zoom rooms with different trainers/facilitators who didn'...more
Prosthe calls were easy
Conslook at the review
Customer Service Representative | Remote | Sep 27, 2019
Worse company that I have ever worked for
Where do I start?
The management in this company for one is nonexistent. You basically have people who are not on one accord whatsoever. Everyone pretty much has the CYOA method and nobody really is there to help each other. When coming to supervisors or leads about anything, they seem like they don't want to be bothered or have a "no can do" attitude which makes anyone on the lower level feel intimidated and that they don't have a say in any matters concerning their employment.
Training is basically a lot of information thrown at you. You must hope that you learn enough to apply it to real-life situations. The trainers are pretty much the same way with the supervisors, they have absolutely no idea what they are doing and lack any form of ethics or respect towards their coworkers.
Working environment. Being that I was a work at home employee, I still felt the childishness and disorganization within this company even at a distance. No one was on one accord. Systems constantly failing, software crashing, not being able to get into my computer environment because my software was faulty or some crazy work booth issue. It just a recipe for disaster and there's nothing worse than for somebody to blame you and accuse you of being late when obviously it was something out of your control which is their glitchy system causing you to be late. Always technical issues almost daily and instead of fixing the issue, they would much rather instead blame you because well they can ...more
ProsThe option to work remotely
ConsDisorganized, low pay, immature leadership, no job security, so many negatives I could go on for days
Agent | Daytona Beach, FL | Mar 2, 2019
RUN from this employer
A. typical day at work would be arrived 10-15 mins early to log into the computer systems and then waiting until your scheduled time to log in. Unpaid time. Using your personal cell phone to be able to log onto their systems. Your data, your phone. Non-reimbursed. The best thing? They did pay for your 2-15 or 20-44 licenses; other than that, training was a joke and you did everything pretty much on the computer through modules. The trainer had no answers, just that you look them up yourself or ask another new employee. They are overboard on micromanaging as they know nothing about how to manage any employee. When I was there, a former employee came to the location twice with a car full of guns that he was going to use. We were all in the building when that happened. The second time a police officer showed up and arrested him and we were later told he had a full arsenal in his car. We were never evacuated from the building; the same thing happened when we had numerous bomb threats. The TL's (Team Leaders) are very two-faced and they are being pressured by the site manager to get the numbers up. For example, one day I am #4 in sales and the next day my TL is yelling at me for not having numbers up. This is not a healthy work environment for anyone. EMTs are at the location at least 3x/week taking people out in stretchers -- from young people to older ones. I cannot tell you how many people I saw have heart attacks. One very heavyset man fell and they never called...more
Customer Service Representative | Remote | Jan 16, 2020
Completely unorganised and invasive for work from home
I kept thinking at some point I would get to ask questions and work with someone but it never happened. I had issue after issue to no avail. If you are a one on one person you will hate their work from home.
They do not believe in giving time and attention to one employee. It is a survival of the fit mindset. If you have dyslexia or anything else that will prevent them from glossing over stuff, they will not help. I was thrown into a scroll chat and told to find it and do it yourself.
I and many others expressed that we didn't understand. We where told we where in our heads. This is like a temp agency, so if you go in, go in and ask who the company you're getting in with is.
On site it might have been much better, but the remote was a nightmare. Teachers legit ignored me and said they wouldn't answer questions in our class but go to a group chat. I had to talk to them about my private concerns about if I would be able to do the program as I had trouble following a rolling chat. I didn't want to talk about that in chat. It was personal. I legit gave up on the first job I have ever given up on. I am not a quitter but they treated me and others like trash. I could believe the disreguard they took in telling us what we were in for. The pay was good for my area. My heart broke that it was such a bad environment I couldn't condone staying in. I want to try again with someone else under ttech to see if it was just who I was working for within ttech. We are given gags so ...more
Customer Service Representative | Las Vegas, NV | Jul 16, 2018
TTEC: Reasons not to Work here
After working here for a year, I have noticed a lot about this company as a whole. When you first start out, you will find it to be a good job. Paid training, nice facility, great benefits, easy job... That is the picture they will paint you.
The job itself, very easy. It isn't difficult and anyone can learn how to do great in the job. But you will have a hard time doing so... Half the computers work, the systems half work, the metrics always change, news/updates to the policy aren't delivered to you most of the time... I found my self asking multiple people on how to apply new veribage so I don't get into trouble. And if you become a chat agent too? Oh boy. Don't expect a pay increase as you have to learn a whole new set of skills. But trust me, you will still be on the phone because they can't keep enough butts in chairs taking calls.
You have your great managers! Some who are nice and professional, coaching you to do great things. And some very bad ones. Favoritism among the bad ones. Some even going as far to spite their other employees for their favorites. The bad managers make your experience at this company a poor one. Upper management... Whole new ballgame. They barely know what's going on the floor and have bad attitudes. Internal customer service training is something I recommend to the upper management.
There are two people of the upper management group I can say are very nice and sweet. Making sure you are okay as much as they can. But that...more
ProsEasy job, Benefits
ConsInconsistancies, impersonal/rude managers, poor manager/agent relationship, favortisim
Customer Service Representative | Temple, TX | Jun 25, 2018
It's a regular call center job
Like many many jobs there are definite pros and cons to working here at TTEC. For myself personally, I loved the environment of my coworkers and how they were always ready to make the work day seem less hectic and fun. I liked being able to decorate my desk to my heart’s content (up until recently where we have too few desks and too many employees it seems) with personal items and a touch of personalization.
Another pro of working at TTEC is earning benefits after a 90 day period and being able to immediately start once that time was up. A third pro would be that it is a very welcoming environment for people of all nationalities and sexualities—a problem I have faced in the past due to my race and sexual orientation.
The cons of working here is that it is a call center. It is a desk job where you are sitting for roughly seven hours and are only allocated three breaks- two 15 minute ones and a 30 minute lunch break. During the rest of the time you are constantly taking calls with no other breaks allowed.
Another con of working here is that it is not a very professional working environment. From very beginning, no one has received adequate training in the 4-6 week training courses and most learning took place on the floor. The management here is lacking and although there are a couple of good team leads—most of them are under trained/qualified and they don’t do much helping if you need assistance.
A third con of working at TTEC is that they seem to lack empathy. If you ...more
ProsGreat coworkers, benefits
ConsShort breaks, poor management, no advancement, low pay
CDC Representative | Tempe, AZ | Oct 27, 2019
Work/Life Balance was the only redeeming quality, all downhill from there
I worked under TeleTech's government contract, specifically for the CDC project, where I began as a phone agent before moving on to the e-mail response team. This was not a "promotion" - I was paid the same hourly rate as general phone agents and had to beg to be transferred over, despite my work ethics/attendance speaking for itself.
The job duties alone weren't bad - I sent tailored text responses to questions about vaccination, product recalls, disease information and occupational safety. The objective was consistency and good communication, which I've always excelled at, and the hours/location were prime.
Beyond that, working for TeleTech/Revana was a professional dead-end and short-changer. If anyone enjoyed perks - whether that meant advancement, higher pay or discipline avoidance - it was agents who were bilingual or favorites of mid-management.
At best, tenure and experience was awarded the title of "leadership ambassador", which only meant doing extra tasks for no additional compensation. These responsibilities belonged to the "social media manager", who rarely did any real work and her "meetings" always consisted of non-work casual chat. When I made heads/tails of what was going on, I refused any additional involvement in this project and eventually resigned from the company when inbox volume slowed so much that e-mail work was transferred to Specialist phone agents.
It should be important to note that the above concerns were often addressed and always ...more
ProsJob duty and hours
ConsNo merit-based advancement, low pay, no raises, PC favoritism
Licensed Agent | Las Vegas, NV | Feb 12, 2020
The only thing great is the people
I was hired for the eHealth campaign, a new campaign for TTEC. I was also promised base pay plus commission, only to learn that their idea of commission is a "performance-based" incentive. Admittedly, this is an incentive that they invented while they, themselves, were still trying to figure out what that would look like.
In the interim, after coming out of an extended training, licensed agents like myself received backdated electronic agreements with eHealth and TTEC indicating that we had forfeited our commission.
Despite these challenges, I was a licensed agent who was promised steady state, a permanent full-time role, after their seasonal annual enrollment period and remained on the eHealth campaign. Not only did my temporary status never change, but my full-time benefits were never provided. Ultimately, the entire top-performing agent site at TTEC in Las Vegas was removed...on a weekend. This happened after its own Talent Acquisition Manager celebrated this unfortunate news to another campaign. This happened after this site reduced its Team Leads, supervisors, to agent status. This happened after this site was operating without an Operations Manager. This happened after it had already reduced the eHealth campaign's workforce by more than half. In addition to said actions, they laughably desire to release agents while keeping their commissions.
Shockingly, despite the unstable environment, this site attracts the most talented and hardworking group of individuals...more
Member Services Representative | Springfield, MO | Oct 12, 2018
It was like working in a prison
The only positive is that the management at the location itself was good for the most part but the “clients” could do pretty much whatever and the company would basically roll over. The client was ridiculous in their demands and there was no negotiation. I was in a walled area that had a few client sponsored pictures and a few TV’s that ran pointless slideshows or showed charts and graphs and were only changed to the news in emergencies like hurricanes except on very rare occasion, which won’t happen in the predictable future. The pay cap was less than what I made elsewhere doing the same thing. You can have extremely limited personal items such as a rubix cube or something else equally boring, and a limited number of pictures meaning your work area is like your prison cell. The turnover rate is high meaning that there is a lack of competent agents and if you do know what you’re doing you’re getting yelled at because you have to be the one to break the news or fix something that wasn’t done correctly or do something that wasn’t done at all. The lack of available outlets for stress is so bad that it resulted in me getting sick, which is part of what finalized my decision to quit. The agents mostly dream of the day they can leave, also like prison inmates. If something goes wrong it’s your fault, even if it’s not and there’s no real review policy in place to correct it. They are so desperate for agents they won’t fire anyone no matter how poor of a representative they are, even...more
ProsThe break area is nice
ConsThe work area is so bland it can honestly drive you insane and copious amounts of stress