I would not recommend this company to people who consider themselves a Sales Professional. If you are young and just want to gain some experience then go ahead and give it a shot. I saw another comment saying you will work very long hours just to make 40k to 50k a year and that is accurate. If you do what you’re told you will be putting in an average of 60 to 70 hours per week during the busy season (summer). And during the slow months they will track you via car and phone to make sure you are not going home before 5PM. When it’s slow you are expected to prospect, by calling past customers (but not from home even if you have an amazing home office) or door knocking the entire day if need be. And you better have a decent close rate if you want to see the 50+ per year mark. The job itself is actually not bad and has potential to bring in a six figure income, but the Nebraska territory is very poorly managed making it near impossible. (Will explain more in the long version).
Buckle up… Very long version
This could be a really great opportunity, but the Current Branch Manager in Omaha, NE is not a fan of Salespeople and it's clear. He told me in a one on one meeting that he feels salespeople think they can just "come and go as they please." So in order to make sure the OSP's (sales team) are putting in what he deems a fair work load, they have implemented ridiculous standards. Your day will start at 7:30 am in the branch for a daily "check in." This is as
Its been a few years since I've been employed there but when I did it was probably the most soul crushing and joyless company I've ever worked at.
Was hired as a Termite Tech (which at the time I was the ONLY official Termite Tech) but spent a large portion of my time doing everything but that. From Attic insulation to crawlspace encapsulations, extra exclusion tech work, helping the general pest guys, and doing inspections it felt like if there was a gap I was just thrown in to fill it while not getting paid any extra. They even wanted me to train in fixing pipes and plumbing to avoid calling a professional plumber to jobs, again, without a pay raise.
Would start the day at 6:30am and it was extremely rare if I was off work before 8pm since once you finish one job they stack two more on you, oh and those added jobs you're walking into blind since the sales team rarely gathers info, just puts the job in the system and says do it. Work life balance is was non-existent. Was told I would get a rotating saturday off every other week but that happened all of once in the year and a half I was there. So six 13+ hour days of labor my life was sleep and work then be too tired to do anything on my one day off.
Training was a trip to Orlando for a large generalized class and then some VHS tapes from the early 90's in the office when I got back. Learned most everything from trial and error or researching it on my own. Management would get mad at me for not knowing certain things or ca
Stereotypical political corporate environment, manipulating, mind games, smoke and mirrors
Its extremely "big brother" in nature. EVERYTHING is tracked and monitored. People are scared to speak out in fear of relation by HR. Company puts a big importance on employee retention. Which you'd think would be a good thing. But they take it too far. Lots of employee's that cut corners, behave unsafely, call out all the time, do half a job, don't communicate, the list goes on. All of this effects the customers experience, and most of the time, they're not happy. All of this also increases everyone's work load, trying to overcompensate for the problem employee's. This leads to people being overworked and overwhelmed. BE CARFUL, if you do not stand your ground, THEY WILL dump the extra load on you.
Pay plans are manipulating. They're professional sales people up top. Everything is worded nicely. It sounds like a great deal, like the company cares. But its smoke and mirrors. The pay plans are designed in a way that make hitting your compensation goals unachievable. If you hit one bonus, you're disqualified from another. This is the only company I have worked at where SELLING MORE will net you LESS income. It doesn't look this way at first glance, but that's how it is. Its designed to pay X amount, no matter how you slice it. I've mentioned this to the higher ups in corporate. I was pretty much told its designed the way it is on purpose, they already know. I guess they just expect people to not notice. Which a good majority of people don't. Not to say these people are stupid
ProsCompany vehicle & gas card. Work/life balance IN MY ROLE. Investment in employee's
ConsManipulating, twisted corporate politics, always scared management, pay, predatory practices, they expect you to be dumb, even when right you're still wrong, pay again, mentally fatiguing, just to name a few.
Senior Customer Service Representative | Tampa, FL | Jun 9, 2020
The Biggest Mistake I've Ever Made....
I was originally hired into the very first Virtual Training class Terminix had ever conducted, thanks to Covid19. They provided all of the equipment and training materials. All we needed was High Speed Internet with a Modem and Router. For me, this was one of the best aspects of the Remote experience, aside from getting paid to work from the comfort of my own home.
The entire training process was setup to be 5 weeks. In actuality, the entire class was rushed through "training", and we were on the phones by the end of week 2. The individual, Skill Checks (testing us on different system functions) were very little help to some of us. Most, including myself, felt ill prepared to begin taking calls.
We spent so much time jumping back and forth between different topics, we never really had the chance to practice, and do virtual role plays amongst each other. Still, the "trainers" tried to brainwash us into believing we were, "Rock Stars" and the best group they'd ever "trained", just so they could make themselves look good. As a result, many of us ended up extremely frustrated and confused, and about 15 of the 60 people hired, ended up quitting before "training" was over. There's very high turn over at Terminix for good reason.
The calls were back to back, with no time to gather your thoughts after being constantly yelled at, and cursed out by angry, demanding customers, that make you feel as if you personally caused their problem, and you should have the authority to d
Overworked, Finishing other employee's jobs, constantly talked down to
Overworked - Your day consisted of 14-18 hour days usually Monday-Friday but if you have a lot of stops on your route then they expect you to work weekends. Constant pressure to sell services you would get anywhere from 1% to 5% commission (I was a service tech) though I understand the importance of sales, but they have a sales team for that. They would put sales before servicing existing customers. Constantly nagged at us for overtime, so you cut back on overtime and then they yell at you for not getting your work done (which one do they want? Work done or pay overtime?). Unrealistic goals set by management.
Finishing other employee's work - This was the worst part with Terminix. Lazy tech's. They would cut corners on doing clean outs, services and new starts for their assigned routes. Customers would call in and complain, CSR's would call original tech who did service, tech would tell CSR they can't go or don't want to go back. So I would get a call from a CSR or manager telling me I have to drop what I'm going drive across Socal and get yelled at by the customer and spend hours fixing the hack job the tech did. This would happen 3-8 times a week, now imagine trying to complete a 250+ stop route in a month. It came to a point where I had a 2 hour conversation with my manager to resolve this issue. It stopped for a week and started right back up again. While I was fixing the hack job the original tech would get paid for the work.
Constantly talked down to- This was a t
ConsWork truck, Low Pay, No Work/Life Balance, Management, Co-workers, Weekly Meetings, No employee appericiation.
Good work environment for those who need experience.
Terminix is a great job for those who are out of high school or college, looking to gain some job experience. There is a wide variety of skills needed to succeed, and starting can be over-whelming at first. Training is not as adequate as it should be and new techs are thrown into the field, usually with an insufficient amount of knowledge. "Fake it, until you make it" is the name of the game for new hires. It is entirely up to the new technician to take the initiative to learn the skills as quickly as possible, and even on their own. Getting info from other employees, managers, and reading books, websites, and training guides at home. The turnover rate for technicians was not good. With that said, my employment there was nothing short of beneficial for me. I learned what I am capable of in the work place and gained a long list of new skills. A typical day at work includes stopping by the office to pick up any materials needed for the day, and to go over the schedule with your manager. Leaving the office in timely fashion to get into the field and start taking care of services for customers. A company Vehicle and phone to take home gives you the ability to mange your own schedule. Pre-calling customers 24 and 48 hours before their service date to confirm, adjust, or reschedule their appointment. Your daily schedule changes constantly, one day might be an early one, finishing up work by noon and heading home. While the next day may be a 12 hour shift. Management over the course
Customer Service Representative | Memphis, TN | Nov 28, 2021
High stressful job. I was not appreciated for my job performance. I made a mistake and they didn’t care about my longevity in keeping me as an employee. I’m very disappointed with how they handled my importance to the job, and their importance in taking steps and goals that’s beneficial for them and myself as an employee. For example, add a class on preventing stress that prevents them from firing their employees for a simple mistake from high stressful calls. I got confused and didn’t like the callers that kept bashing the company. I made it clear to my supervisor, but all Terminix employer’s could of cared less about my feelings they were more concerned about their customers relations. I’m very disappointed with employers that show no remorse in keeping good employees. That employment is very high and they have lots of people that want the same job instead of keeping good employees when I had 3 months in getting my first year and worked so hard I’m meeting my merits since I didn’t make the first merit in getting a raise. I felt my performance wasn’t looked at as an employee that worked hard everyday, but felt like I can be replaced whenever or whatever they feel like I was not good enough to work with. I was even told when I meant my new supervisor that I was not call center material, but all they other supervisors worked with me, and I never felt unworthy. I do miss Terminix, but I don’t miss the high demand job performance and people not letting me do my job and their
Pest Control Technician | Duluth, GA | Aug 7, 2019
This will be your average day working for this company.
Your schedule will show you have 13 appointments. 3-5 of them will be Extra appointments. Throughout the day you'll probably have someone reschedule there appointment. Terminix lowers your pay for that even though you'll complete it later. If it happens to rain and you can't complete your mosquito stops that day but you'll compete them another day. Terminix will lower your pay again for rescheduling.
Now let's get to the Extra appointments. These are call ins for additional service. You make absolutely $0.00 for this. So be prepared to work 2-4 hours for no additional pay.
Now towards the end of the day you might be on your last 2 stops. Your appointment list will "update" and you'll receive more stops that you'll have to complete. These can be more extra appointments (no pay) or regular services. So your 10 hour day has now turned into 12 or 13 hours.
Now let's talk about the call center. The call center will literally set you up for failure. They will lie to customers and tell them we can service things that we are incapable of. This in turn will upset the customer which will lead you to getting a bad review. With that review terminix lowers your pay AGAIN even though you are not responsible for the false information given to the customer.
Last but not least. Price increase for customer. This is another thing that you have no control over. The company randomly increases the cost of cu
I am an ex-Terminix technician. I tried hard and worked diligently to do my job and satisfy each customer, and I did my job efficiently and with the utmost courtesy toward the customer. I treated their houses as if they were my own and the way I would want my house treated. My warning to all Terminix customers is if at all possible be at home when a tech is going to be there. Watch them and ask them questions about the problem and what their plans are for treating the problem. If they are a tech that cares like I was, they won’t mind these questions and will take the time to address all of your concerns. Terminix writes me off as a disgruntled employee. I’m not. I just care about people and their houses are major investments. I know for a fact what goes on with the managers and what they tell the techs to do. I know what goes on with 97% of the techs. I am sorry for not being with Terminix any more, and I apologize to all the customers whose houses I treated. Management forced me to leave on my own or be fired because I refused to do the shoddy work they told me to do. I was told to go out and spray a little chemical around and tell the customer that would take care of it because they said this customer was just a complainer, only they didn’t say it so nice. The branch manager told me his bonus was riding on getting all the inspections done and that I was spending too much time at the customers’ houses, that I should just crawl to the middle of the crawl space, shine
Zero time to have a life outside of work employees arent provided with what they need
This job is ok if you have a whole lot of time to waste. You never know how long your work day will be. If you just so happen to get an account with a lot of businesses or a lot of difficult customers your day will undoubtedly be very long. I would start at 5 AM sometimes and not get off until 5 PM and you cant clock in til you are at your first stop which for me was 35 min from my home, then you would have to go back to the shop to turn paperwork in and the shop was an hour away from my area of work, and 20 min from my house. Then you get home and have to spend another hour or so scheduling your route for the next day and calling customers and adjusting the times for the customers that like being difficult. This puts you at around 730 PM when you are finished, if you have a family like me you have maybe an hour to spend with your kids, and wife. They tell you you work one Saturday a month and you really work 2 to 3 so all you have is Sunday off and you are so tired its crazy. Certain businesses had priority so you could be having a day in a town 2 hours away from your normal route then a certain business or two that shall remain nameless would call in something they think might be happening at their establishment and you would have to drive 2 hours over there to handle it before you are off. Management was nice but the Sales team just told the customers what they want to hear and its the PC tech job to inform the customers you cant do that because you could lose your licens
ConsRead about it
Questions And Answers about Terminix
How often do you get a raise at Terminix?
Asked Nov 11, 2020
Once a year and it's not enough
Answered Mar 19, 2023
Answered Mar 16, 2023
What is the promotion process like at Terminix?
Asked May 26, 2021
Answered Mar 16, 2023
Answered Feb 21, 2023
What is the best part of working at Terminix?
Asked Nov 30, 2019
Great benefits and commissions for route techs
Answered May 11, 2022
Answered May 11, 2022
What is the work from home policy at Terminix?
Asked Jan 15, 2021
Available for management only
Answered Mar 15, 2023
The only work from home you do is scheduling appointments. Unpaid.
Answered Mar 14, 2023
Does Terminix offer a dental plan? What does it cover?