Working at one of the clinics for Texas Children's was a great learning opportunity. It was a new experience working in a children's clinic, and not having children made it a little more of a challenge. However, there are many tools provided to assist you with learning. The culture for the most part was changing due to new management. The clientele consisted of a mixture of lower to upper middle class with some of Houston's more recognizable socialites including celebrities. This array of customers made for interesting encounters at times. Of course the more affluent customers were very demanding and sometimes impatient and condescending. They were pretty vocal about not wanting to complete the necessary forms the clinic needed to remain compliant with the state and the necessary guidelines. Some of them were on first name basis with a few of the physicians as they resided in the same neighborhoods with them. This sometimes made the environment stressful in that they would demand to be seen without appointments and would often miss the appointments they scheduled. There was little to no cohesiveness among the staff, and this may have been because of past leadership; but it was severely divided. From the nurses, the medical assistants, to the doctors, and the front office staff. The new management was desperately trying to change this. If you made a mistake you were shamed and the mistake magnified before the learning opportunity approach was taken. Again, the new management
ProsCompensation, management, wonderful HR Dept
ConsHours, tight working spaces for call handling, call center needed to handle calls, scheduling conflicts for so many physicians.
Good compensation with rotating positions, so it doesn't get old
They have a very thorough training program where you shadow the trainer for a day or 2, then they shadow you for the rest of the week. You then solo for a week and they check you off so you are free to do it yourself. As it was my first phlebotomy job, I liked this, it helped me to be more comfortable when I went on my own. However, I could see how it may be a bit overboard for an already experienced phlebotomist.
They have great compensation, with a clinic for employees open weekdays. It's only a $10 copay if you partake in the health coverage offered by TCH. If you don't have health insurance through them it's $75 fee.
They pay for either: parking, bus, park and ride, vanpool, or if you choose not to take any of those they'll just give you money (I think $20 per check) They also have "select bucks" which is them literally giving you money toward your insurance to help offset the amount.
Paid every 2 weeks on Thursday, they only offer direct deposit. If you want a printed version of your check you just need to go online and print it yourself.
There is an initial drug test, background check and blood work. They do 2 TB titers, and if it comes back positive they will send for a chest xray. The blood work may be checking for varicella, hepatitis and HIV. As one who actually does the bloodwork for all new employees, I can say they do not do blood drug testing. While they CAN do random testing, I've been told that they only do it when they receive at least 2 repor
ProsHelp pay for insurance and transportation, on-site employee clinic
Great Mission but the work environment behind the scenes is terrible
Almost 9 years with this organization. I believe they have a great mission and provide a great service with heart to the patients they serve. Patients won’t have a better experience at any other Children’s hospital in my opinion. That being said, working here is an entirely different story. They’re constantly promoting “work life balance”, however there really is not work life balance here in the department I’m in, especially if you’re a top performer. You will keep getting assigned more work while the bottom performers watch you do the work and enjoy their free time that you no longer have. You work very hard to support departments and very few show any appreciation for your effort and will be quite condescending rather than treat you as their equal/peer. If organizational leadership listened to their top performers, who understand their job and situations better than anyone else and truly listened to our recommendations, things would run more smoothly, but instead there is no conversation/discussion at all with the people doing the actual work. You’re told “we’re doing xxx” and there’s no option to have your voice heard when you want to provide a “voice of reason” and a better solution to a problem/ request. You will watch under-performers continue to underperform without repercussions while new assignments and issues are assigned to the staff who constantly deliver results because the under-performer can’t be trusted to do it correctly. These same under-performers make
ProsGreat benefits, especially retirement
ConsWork/life balance, work load too heavy, leadership not open to ideas
Prepare requisition check requests and process payments of related fees
Create and manage budget excel spreadsheets and reports for community events/ communication team
Reconcile 4 Bank of America ProCards
Summit reimbursements for the communications team
Manage/create donor relations gifts and keep inventory
Schedule and Coordinate filming for TCH video’s/TCH commercials/direct mail video’s(consent forms, speaking with the patients, physicians, charge nurses, security for clearance in the building and department before filming)
Handle all Community events (process the event for approval, process checks, tax letters, W-9’s, filling tables, communicating with the other organization)
Responsible for checking out/returning of developments 2 laptops and 3 projectors
Order all supplies for Graphics Design manager
Input all appeals for donors who have donated $250 dollars or more in to raiser’s edge
Order all holiday cards/gifts for donors
Manage all details of developments monthly staff meetings
Maintains imputing request for writers assistants/distributing to the writers
Order patient art for all TCH locations/donors who have events/unveiling at TCH
Support all writers, researchers, raiser’s edge team, emerging donors and donor relations
Send out child activities through all TCH locations (stickers, coloring pages, holiday cards, etc.)
Answer phones/ take messages
Help with TCH events (registration, name tags, binders, rsvp list, follow up list
Great place to work but high impact and fast paced
• Establish project governance and facilitate team meetings
• Update/track project implementation plan
• Develop, schedule and facilitate test plans for software, network, integration, user acceptance and parallel usage
• Prepare and implement procedures for downtime, end-users, production
• Develop training programs and materials/documents for all types of users
• Obtain user acceptance/sign off based on functional and performance requirements
• Prepares accurate and timely status reports for management
• Prior to first productive use, identify the impacts and dependencies of the new system
• Demonstrate efficiencies of the new system and provide feedback to teams
• At completion of project, ensure smooth transition of system responsibilities to support staff
• Facilitates design analysis with users to determine configuration for the user interface
• Specifies the design decision in an accurate and testable manner for developers and database analyst
• Identifies and documents the data sources, recipients and interfaces that need to be developed to support data collection and maintenance
• Analyzes system procedures and modifications
• Translates users’ needs into detail requirement specifications
• Coordinates implementation and upgrades of complex systems
• Managing relationships with software vendors and maintaining technical strategic partners within those vendors
Texas Children's overall is a good place to work. The benefits are great and for the most part they care about their employees.
Unfortunately Texas Children's is divided into different entities such as Texas Children's Health Plan, Texas Children's Pediatrics and Texas Children;s Hospital.
I work for Texas Children's Pediatric central business office.
A typical day for me is following up on claim collection for the Government department with the Medicaid insurance carriers which include Medicare and Tricare and CHIP.
Co-workers are the greatest. We are truly a team and we all help each other to resolves issues etc. We are all each others customers and value that relationship.
Management has evolved from being quality oriented to quantity oriented. This has caused a strained and tense environment to work in. The hardest part now is not feeling valued but instead just another body to fill a position,
The enjoyable are the extra things that are done to break some of the tension such as three to four times a year we have "fun" in the office such as holiday celebrations, line dancing, exercise as a group and health coaches to help us with both our mental and physical well being.
ProsGood health benefits, free bus cards and free parking
Great pay, good benefits, great manager, good equipment to work with, friendly staff in other departments that we come in contact with daily.
I really loved working here at TCH. Upper level Administration doesn't really get involved with the working staff and we never saw them except for some were present at Town Hall meetings. In fact, I only knew a few of them, most I never saw or ever met. They were very impersonal and distant. :-)
Our manager was very hands on, somewhat of a micro manager, and she was good and fair to us all.
Working with other departments and units was really nice, everyone comes together as 1 team and it was nice to work with them. Most doctors in the OR are nice, a few Orthos had bad reputations for being rude, pushy, and vulgar, but they eventually left and the 1 or 2 remaining ones were tolerable most of the time. Other than that, everyone was nice to workv with.
ProsGreat clean hospital, employee health is good, depts work as 1 team, state of the art equipment, doctors are nice, hospital is pretty & a comfortable place to work.
ConsEatery options are too expensive for staff, no discounts are given. Upper level administration do not get involved with staff, hardly every seen. Bonuses could be bigger. Parking on site is outrageous, $12 a day. Nearby off site parking is also too expensive. Security officers need to be more visible.
Telecommunications Operator | Houston, TX | Mar 9, 2018
Working in Telecommunications has given me the insight and knowledge of how a hospital functions. I would say that Telecommunications is the heart and voice of Texas Children's Hospital. It's a fast paced environment due to the high call volume and campuses that are answered for. I have learned so much about this department and why it is important to be the voice of Texas Children's Hospital. Parents build trust with the operators to guide them to the right person or give correct information. The management has improved over the last year. The motivation and drive the department has is passionate. I say this because each operator cares for each caller as if it were his or her child in need of assistance. The hardest part of this job for me would be the hours I chose by choice. Daycare is expensive and I would love to see Texas Children's offer Day care services on campus for mothers who are in need of assistance to be able to come to work without the worry. The most enjoyable part of this job would be that I get to help people. I get praised continuously about how helpful I am towards callers, employees and my fellow coworkers. I strive to give that same joy in helping people to others.
ProsThe drive this company has to help sick children is amazing
The managenent is awesome even though it is a little top heavy and has a bit of turnover at the executive level of leadership. Benefits as a whole are great as they are very family oriented and dont just play lip service to the idea of work/life balance. Insurance benefits are a bit subpar for the costs but are not the worst I've ever seen at that cost either. Just not great. The only other problem is an ill-defined process for advancement of internal applicants ESPECIALLY for employees below management level and/or in community settings such as West Campus where I was. I was literally told by the Director of Talent Acquisition that the only advantage current employees receive in applying for positions was that their applications moved to the top of the pile but even that did not guarantee an interview, much less a job. This was truly the main frustration I had with the company. Other than that though, it was a great place to work with great people and I would recommend it as a place of employment to ANYONE!
ProsFocus on work-life balance and very family oriented.
ConsMedical insurance is below what other comparable organizations offer, there is no defined advancement pathways for current employees that fall below management level.
Customer Service Representative | Houston, TX | Aug 8, 2014
Productive, Job security, Changes but for the better, Love this place
I would have to say this is one of the best jobs I ever had. I love the team work, the positive environment, and what they offer for families and employees. Management is fabulous. The benefits are amazing. My coworkers are outstanding. I would not trade in my coworkers in for anyone else any where else. The hardest part of my job is having to split up into many different ways to tend to back office, phones, families in front of us, etc. In one area, there are 6 different specialties and only three or four of us to tend to everyone. We are also having to answer other location calls and schedule for them as well as our own. It can get very overwhelming at times. There are more pros than cons for sure. My supervisors are incredible. It feels like a family. My pod appreciates all what we do.
ProsAwesome coworkers, Fabulous supervisor, Great benefits, A lot to offer employees
ConsShort lunch, not enough time with too much to do, having to answer phones for multiple specialties while tending to clinic patients, Not being "heard" what the problem is, the outpatient setup
Questions And Answers about Texas Children's Hospital
What is the best part of working at Texas Children's Hospital?
Asked Apr 21, 2020
Team building, collaboration and everyones role is essential. TCH Mission Statement is powerful and forward thinking.
Answered Jun 20, 2022
Answered Jun 6, 2022
How often do you get a raise at Texas Children's Hospital?
Asked Jul 5, 2022
Answered Aug 11, 2022
Answered Aug 7, 2022
How long does it take to get hired from start to finish at Texas Children's Hospital? What are the steps along the way?
Asked Sep 2, 2016
How long after applying on the website should you hear from a recruiter? (Office support positions)
Answered Oct 30, 2018
From the time I had my first interview to when I received my offer letter, it took one month. The hiring process was very lengthy. I had three different interviews with management, with the Director & Assistant Director, and the President.
Answered May 17, 2018
If you were to leave Texas Children's Hospital, what would be the reason?
Asked Mar 24, 2017
Management is not that good some tend to have favorites overall best hospital for childrens care not for employees can be a difficult place if seekingba growth in opportunoty advancement.
Answered Oct 9, 2019
Management is not good, they cannot control their workers, coworkers have their cliques and make your life miserable if your not part of it! No holiday bonuses,raises are very small,if any!
Too many preferences in the workplace. HR is a joke!
Answered Aug 9, 2019
What is the interview process like at Texas Children's Hospital?
Asked Jul 3, 2016
I had a phone interview first, and then a panel with 5 staff. The interview went really well. It even ran over, because they all said that I fit in perfectly with the team and it was more of a conversation. They said I'd definitely hear from them soon.....never did. A whole month went by and I went ahead and accepted another offer. It's been over 2 years, with not so much as an email from them. Very disrespectful, I feel.