Working at The Body Shop: Company Overview and Reviews

The Body Shop
The Body Shop
3.8
644 reviews
The Body Shop Ratings
3.8
Average rating of 644 reviews on Indeed
3.6Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
3.4Management
3.9Culture
Headquarter
London Bridge, Tooley Street
Employee
10,000+
Revenue
$500M to $1B (USD)
Industry
Retail

Popular jobs at The Body Shop

 Average SalarySalary Range
Auto Body Technician
3 Salaries reported
$19.67
per hour
$9.20-$32.85
Assistant Manager
2 Salaries reported
$15.78
per hour
$7.25-$29.15
Retail Assistant Manager
9 Salaries reported
$14.57
per hour
$7.25-$21.90
Customer Consultant
14 Salaries reported
$13.17
per hour
$7.25-$19.85
Team Leader
18 Salaries reported
$14.21
per hour
$7.25-$21.35
Salary Satisfaction
63%
Of the employees are satisfied about their pay
Based on 295 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

The Body Shop Reviews

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Overall Reviews at The Body Shop

3.0
Sales Associate | Long Beach, CA | Aug 17, 2018
Work place with heavy ups and downs
A typical day at work was clocking in, and reviewing the goals/promotions for the day. Then diving into customer service or stocking shelves. At The Body Shop I learned my strengths as a sales person. I found that I have a passion for skincare. As an actor keeping my skin clear and camera ready is a priority that I carried over into helping my customers with great accomplishments! For most of the years I worked there I was coached well and enjoyed my manager/employee relationship. I struggled under new management, they were not as supportive. The shift in management was very taxing on the team because we were under staffed for a few months. It exhausted us all, but our remaining team was hard working and tried our best. Then there were several changes, not only with management, but how things were done rapidly changed. Responsibilities piled on without adequate compensation were stress causing. The silver lining was always serving our loyal customers, some I've known for years. Also, it's always fun to learn about a new product, try it out and recommend it to people. The Body Shop products are top notch, I will still continue to use them. The Body Shop has great values of Community Trade ingredients and they are pioneers Against Animal Testing. Their product is easy to use and very effective. Highly recommended. Also note that The Body Shop was previously owned by Loreal and is now owned my Natura. No comment on my approval of the CEO. Not applicable.
ProsShort Breaks, 1/2 hour lunch, flexible potty breaks, occasional gratis product
ConsHours for Sales Associates restrictive only 10 hrs
4.0
Customer Consultant | Bellevue, WA | Jul 9, 2019
Fun place to work but could be better
I really enjoy my work at the body shop, especially the interactions with customers and the team spirit I get to love everyday, but the job could be better. You don't get much training and you're expected to perform to the top level from day 1 without much product knowledge. You really learn as you go. Some days are wonderful and others are really slow. Depending on the managers on shift the day can be a lovely day or a draining day. Everyone in management gets a bonus so there is a lot of pressure to meet sales goals, but if you're just a part time sales associate you don't get the bonus, which makes it feel unequal if you're the only one without a key holder or management position. Employee discount is good. The culture on helping the world is incredible and one of the reasons I love the company, sadly some managers use it as a sales pitch but doesn't represent or embrace the values of the body shop. There is no room to grow inside the company. That being said, is a great work experience even with the negative aspects because you learn from that too. You also get flexible hours.
1.0
Customer Consultant | Denver, CO | May 27, 2019
Working with 30 year old high schoolers
This has to be the worse customer service job I have ever had. The manger tries to completely change your personality if you are not how they want you to be. Their idea of good customer service is talking about themselves to customers, talking their ear off when people don’t want to talk. The manger wanted me to learn “3 personal things” about each customer that walked in, at the airport. She was only doing this to me. She didn’t do it to anyone else and it was frustrating. The assistant manager is a man child. He lies. He tried to say I picked out my free products when I never picked out any and put them in my locker saying I picked them out when I did not. All the key holders are in clique. They didn’t include two employees in their staff picks. The manger is keeping a person one day a week because she’s “just so great” I’ve never ever in my life have been analyzed like this for customer service. They are so worried about their segments when we don’t make commission. They are just worried about themselves and their bonuses.
ProsDiscount
ConsManagement, coworkers, pay
4.0
Sales Lead | Lexington, KY | Jun 10, 2018
Great place to learn about product ingrediants
A typical day for a sales lead was providing customer service, memorizing what ingredients came from what country, cleaning the store, running the cash register and making sure to hit your daily sales goal. I learned so much about the ingredients, which I now use when buying non- The Body Shop products. The management changed every few months, including district managers. It was very competitive. Everything in the store came down to making your individual sales goals and ensuring the entire store made it's daily sales goals. The most enjoyable part of the job was during times when I was the Interim Manager, I got to speak with the District Manager, and other store managers about how to drive sales and how to motivate sales associates. Which in turn, helped me to create larger sales.
ProsNo Pros
ConsNot getting breaks, running the store by yourself from open to close, very high turnover rate, not promoting from within the company and the company slowly closing the majority of their stores
4.0
Shop Manager | Columbia, MD | Mar 31, 2019
Amazing Company to Work For
This is really a company you can get behind. They really care about their impact on the world and their employees. "Enrich not Exploit" is a big motto for them and they do their best to keep that up. However, when you get down to the local levels, some of the values are not upheld as greatly as they should be. If you really love to work with people and delivering amazing customer service experiences, this is the place for you. You have to be willing to put up with some management issues, but if you can move past that, you will excel at this job. I loved working with the clients, and creating an experience for them. As with all retail, there is always the strain of holiday, but that should be expected. Be prepared to be micromanaged and to receive mixed messages on what needs to be focused on, but again it is possible to persevere over this given some time and patience.
2.0
Retail Assistant Manager | Santa Monica, CA | Nov 30, 2018
would not recommend
when I started the body shop it was a fun work experience. about three months in I had to modify my work and the store manager completely changed with me. She would push me beyond my limits as a disabled employee. Complain about me to other employees, never believed me when I would request days off for doctors appointments and always asked for proof that I did go to my doctor. I never had any problems with the other managers there and they always gave me good feedback on my work. The store manager had multiple complaints to HR , I even made an anonymous complaint but the HR manager told her it was me. I would not recommend to work in this location or district. Overall I love The Body Shop and what it stands for but they have horrible management
Prosgreat standards, flexible schedules, learning environment
Consbad management
5.0
Assistant Store Manager | Eugene, OR | Oct 16, 2018
Loved this job!
I absolutely loved working for the body shop. It was a great part time job with good managers and healthy work environment. It is a good job for anyone who is going through college or as a second job as the hours were very flexible. There is a new onboarding program that is vibrant and fun to participate in, plus the benefits offered are endless. Many of the benefits applied to part time associates (including some health and 401k), there is even tuition assistance for full time employees. Great working with the customers, it is a sales job and you are expected to make your sales targets however management doesn't pressure you when you are down and instead help you with constructive criticism. All together one of my favorite jobs!
Prosemployee discount, healthy environment, paid volunteer hours
ConsN/A
3.0
Operations Associate | Wake Forest, NC | Oct 24, 2019
Productive and Engaging
Typical Day at Work: Writing/revising SOPs, compiling data for various reports, employee engagement through daily interactions and training What I learned: Learned many different aspects of distribution, from employee engagement (training, point of contact for all employees) to workflow (inventory, supply chain, finance) to operations (receiving, shipping) and transportation. Management: Management styles were tangibly different, clashing at points Workplace Culture: Much cultural diversity, great camaraderie Hardest Part of Job: My work and moral ethics collided with that of my manager Most Enjoyable Part of Job: Women's Rights Activism, Fair Trade, and Diversity within our Company
ProsEnjoyment in the company I worked for
ConsClashing Management
4.0
Shop Manager | New York, NY | Sep 6, 2018
The Body Shop
a typical day at the body was servicing the customers needs, putting away shipment daily, training staff, doing product assessments, cleaning the shelves, restocking shelves, exceeding the companies expectation. so much more I learned that it is important to give to the world not just yourself, I learned new computer system, I learned a lot about ingredients that are sourced from around the globe and what they do for your body Management was always approachable the culture is unique like the owner was, trail blazer, pioneer the hardest part was leaving the most enjoyable knowing you were a part of a company that gives back to the earth, animals and people
ProsGreat employee discounts, Great opportunity for Management growth
Consshort lunch breaks, sometimes under staffed and no break
5.0
Assistant Manager | Novi, MI | Jul 14, 2018
I loved it here when things were running properly.
I worked for the body shop for almost two years working my way up from part time to an ASM. I started in early 2017 when they were still owned my loreal, while I greatly enjoyed my time working for them and would say it is genuinely rewarding and enriching if you put your heart into it.but the brand seems to be shrinking more than it's growing with every customer I had coming in and telling me their local store closed so job security was a concern, really your experience with the body shop is all dependent on your store manager and their ability to navigate the corporate wing to get top preformance out of this job.
ProsGood payrates, decent work life balance and a stimulating work place.
ConsWent on a company trip and was never paid for my expenses

Questions And Answers about The Body Shop

If you were in charge, what would you do to make The Body Shop a better place to work?
Asked Oct 28, 2016
I don’t think I’d change anything it’s amazing.
Answered Mar 19, 2020
Bring some excitement to The place
Answered Nov 17, 2019
Why did you leave your job at The Body Shop?
Asked Mar 27, 2017
The manager where I worked hired her friends which created an unfavorable work environment, they talked about each other behind their backs, she gave her friends preferential treatment and preferred schedules.
Answered Aug 14, 2019
The manager created an unfavorable work environment not only by hiring a personal friend and giving them preferential treatment , but also divulging personal information about associates to other associates.
Answered Mar 22, 2019
What would you suggest The Body Shop management do to prevent others from leaving?
Asked Mar 27, 2017
They should try not competing with their suboordinates, and try coaching them to be great instead so that they could move up. They should also hire from within more instead of hiring new people for positions their long standing employees could have moved up into. Depending on the store, everything was so competitive that management was trying to be top salesperson as well as the associates and everyone wanted to prove themselves. It becomes toxic.
Answered May 8, 2018
Changing the prices
Answered Jan 12, 2018
What is the most stressful part about working at The Body Shop?
Asked Dec 21, 2016
Knowing that your management team doesn’t support its employees, and lies to them.
Answered Mar 22, 2019
Great owner
Answered Oct 3, 2017
How are the working hours at The Body Shop?
Asked Oct 28, 2016
I was very mislead as to my work schedule. Some days I worked from open to close the only person in the store. Anywhere from 9 to 12 hrs no break.
Answered Apr 28, 2018
Ok in the beginning.
Answered Oct 3, 2017