The Cleaning Authority

Working at The Cleaning Authority: Company Overview and Reviews

The Cleaning Authority
The Cleaning Authority
1455 reviews
The Cleaning Authority Ratings
Average rating of 1455 reviews on Indeed
3.4Work-Life Balance
3.0Pay & Benefits
3.2Job Security & Advancement
7120 Samuel Morse Drive, Suite 300 Columbia, MD 21046
51 to 200
$1M to $5M (USD)
Consumer Goods and Services

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 Average SalarySalary Range
613 salaries reported
per hour
57 salaries reported
per hour
37 salaries reported
per hour
31 salaries reported
per week
18 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 3839 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off

The Cleaning Authority Reviews

All LocationsAcworth, GAAlexandria, VAAllen, TXAllison Park, PAAlpharetta, GAAmerican Fork, UTAndover, MAAnn Arbor, MIAnoka, MNAppleton, WIArlington, TXAtlanta, GAAuburndale, FLAugusta, GAAurora, COAurora, ILAustin, TXAvon, CTAvondale, AZBallwin, MOBaltimore, MDBaton Rouge, LABeavercreek, OHBensalem, PABethlehem, PABirmingham, ALBoise, IDBrandon, FLBridgeville, PABroadview Heights, OHBroken Arrow, OKBrookfield, WIBrunswick, MEBuffalo, NYBurnsville, MNCampbell, CACanton, OHCape Coral, FLCarlsbad, CACarmichael, CACarnegie, PACary, ILCave Creek, AZCedarburg, WICedar Rapids, IAChandler, AZCharleston, SCCharlotte, NCChattanooga, TNCincinnati, OHClementon, NJCleveland, OHClifton, NJClinton Township, MICollierville, TNColorado Springs, COColumbia, MDColumbia, SCConcord, CAConcord, MOCordova, TNCranston, RICumming, GADallas, TXDanbury, CTDayton, OHDecatur, GADenver, CODeWitt, MIDowningtown, PADuluth, GADuluth, MNDumfries, VAEden Prairie, MNEdgewood, KYEdina, MNEldersburg, MDElmsford, NYElmwood, LAElsmere, KYEnglewood, COEnterprise, ALErlanger, KYEvans, GAExton, PAFairborn, OHFairfax, VAFairview Heights, ILFarragut, TNFeasterville-Trevose, PAFenton, MIFitchburg, WIFlorence, KYForest Hill, MDForked River, NJFort Lauderdale, FLFort Mill, SCFort Wayne, INFort Worth, TXFrederick, MDFredericksburg, VAFreeport, MEFremont, CAFresno, CAGarden Grove, CAGermantown, MDGladstone, MOGlen Allen, VAGlen Burnie, MDGlendale, AZGlenshaw, PAGold River, CAGraham, WAGrand Rapids, MIGrayslake, ILGreensboro, NCGreenwood, INHammonton, NJHampton, VAHarahan, LAHarper, KSHarrisburg, PAHazel Crest, ILHillsboro, ORHolland, MIHollywood, FLHope, ARHouston, TXHumble, TXHuntington Beach, CAInver Grove Heights, MNIrvine, CAJacksonville, FLJonesboro, GAJupiter, FLKalamazoo, MIKansas City, MOKaty, TXKeego Harbor, MIKennesaw, GAKenosha, WIKent, WAKernersville, NCKilleen, TXKissimmee, FLKnoxville, TNLacey, WALady Lake, FLLake Bluff, ILLake Elsinore, CALakeland, FLLakewood, COLamar, COLancaster, PALansing, MILargo, FLLas Vegas, NVLeague City, TXLee's Summit, MOLees Summit, MOLenexa, KSLewisville, TXLexington, KYLexington, SCLexington-Fayette, KYLincoln, NELittleton, COLivonia, MILouisville, KYLoveland, COLowell, ARMacomb, MIMadison, WIMamaroneck, NYMany, LAMaplewood, MNMarietta, GAMarlboro, NJMartinez, CAMedina, OHMemphis, TNMentor, OHMiami, FLMiddleton, WIMidwest, WYMilford, OHMilltown, NJMilwaukee, WIMinneapolis, MNMorrisville, NCMount Juliet, TNMount Laurel, NJMount Prospect, ILMurfreesboro, TNNashville, TNNazareth, PANewark, DENewark, OHNew Haven, MINewmarket, NHNew Orleans, LANewport News, VANoblesville, INNorcross, GANorman, OKNorth Andover, MANorth Bend, ORNorth Bend, WANorth Lauderdale, FLNorth Richland Hills, TXNorth Royalton, OHNorwell, MAOklahoma City, OKOlathe, KSOlympia, WAOrange Park, FLOrlando, FLOswego, ILOxford, MIPalm Harbor, FLParker, COParkville, MDPenfield, NYPenfield, PAPeoria, AZPeru, INPetersburg, VAPhoenix, AZPittsburgh, PAPlainfield, ILPlano, TXPlymouth, MIPortage, MIPrinceton, NJProvidence, RIPuyallup, WAQuakertown, PARacine, WIRaleigh, NCRamsey, MNRandallstown, MDRenton, WARichardson, TXRichmond, TXRichmond, VARidgeland, SCRochester, NYRosenberg, TXRoswell, GARound Rock, TXSacramento, CASaint Augustine, FLSaint Charles, MOSaint Joseph, MISaint Paul, MNSaint Peters, MOSaint Petersburg, FLSalisbury, NCSan Antonio, TXSan Diego, CASandy Springs, GASan Jose, CAScarborough, MESchaumburg, ILSchertz, TXScotch Plains, NJScott, LASeattle, WASelma, TXSmithfield, VASmyrna, TNSolon, OHSpokane, WASpotsylvania County, VASpring, TXSt. Louis, MOStamford, CTStow, OHSykesville, MDSylvan Lake, MITacoma, WATampa, FLTemecula, CAThe Villages, FLTomball, TXToronto, OHTroy, MITucson, AZTyler, TXTylersville, PAUrbandale, IAVancouver, WAVirginia Beach, VAWaldorf, MDWalnut Creek, CAWarminster, PAWaukegan, ILWaukesha, WIWebster, TXWest Chester, OHWest Chicago, ILWest Columbia, SCWesterville, OHWest Hartford, CTWestlake, OHWestminster, MDWestmont, ILWest Seneca, NYWhite Plains, NYWilmington, NCWilsonville, ORWinder, GAWinter Garden, FLWinter Park, FLWoodbine, MDWoodburn, ORWoodland Park, NJWrentham, MAWyoming, MIYork, PAYpsilanti, MIAirdrie, ABAurora, ONBurlington, ONCalgary, ABChilliwack, BCMarkham, ONMississauga, ONScarborough, ONToronto, ONVaughan, ON

Overall Reviews at The Cleaning Authority

Office Assistant | Tomball, TX | Sep 8, 2020
Energizing job cleaning homes!
A typical work day cleaning at TCA starts in the office at 7:50 in the morning. You get your paperwork with your assigned houses and teammate(s) for the day. After reviewing your paperwork, you and your teammate load the equipment needed for the day. Leaving from the office, you head out into the field where you will start your first house. You clean either the bathrooms and kitchens, or the bedrooms and living areas, paying attention to rotation areas if it falls on you. You alternate areas through each home until you've finished all the houses on your paperwork -generally a four house day is typical. When you've completed all your homes, you and your teammate will head back to the office where you turn in your keys and paperwork, and refill your supplies before going home for the day. Our management team at TCA is great. We have two main managers, one over the office and one over the field.In addition to our managers we also have an assistant field manager, and our owner who is very hands-on in the company. Our management team works hand-in-hand to make sure each day at TCA runs smoothly. The workplace culture is very supportive. Everyone at TCA is excited to see their teammates thrive. We do promote from within so there is a touch of competitiveness in the field to see who will get employee of the month and possibly catch the next available spot for promotions. The hardest part of working here is getting used to the labor side of things. We do carry equipment in and o
ProsSet schedules, benefits, day goes fast, routine-based, good teammates
ConsHard work at first, generally eating on the road, high quality expected
Team Leader | Hampton, VA | Oct 24, 2020
Management SUCKS!
Starting off, the job was alright. No complaints, I was able to earn money. But after working for almost a year I started to realize that management did NOT care about their employees. They would lie to you and their customers. After cleaning we left papers for the customer that explained what we focused on in the house, and on the bottom it encourages customers to leave reviews so we can earn bonuses. I've had a few customers ask what the point is when we are getting paid $40-50/hour. HA I wish I got paid that much an hour! With these bonuses from reviews they slowly kept decreasing the amount you got paid, and then restricting the customers to only one team. So if another team were to come in and also do a good job, sucks to suck for the other team to receive a bonus. What also sucked about working there is the schedule they set you on. You get 3-4 homes a day, might have to help another team when you're done. But it's the travel time and the times the evaluate the homes. With drive times they have you driving from anywhere between 5-50 minutes between homes. And when the schedule the homes, it's all kinds of messed up. On several occasions did I have homes that were right next to each other but had to drive 20 minutes to a different house, only to drive another 20 minutes back to where I started. Making our day 40 minutes longer for no reason. For the evaluation times, it was ridiculous! There are homes evaluated to be done in an hour, but it takes 2-3 hours. Then you hav
ConsUnfair, poor management
Housekeeper | Winter Park, FL | Mar 7, 2022
Not Worth It
It started off fine but eventually it got to a point where the workload was unbearable. You get weekends off, but I'd be so physically and mentally exhausted from the rest of the week. The job also offers free evenings, but that's not consistent. There were multiple days where I had to clean houses from 8 AM - 7 PM, and I certainly wasn't paid enough for the physical labor you have to go through in this job. The expectations from management were unrealistic. They want both a fully clean house and for you to not go over the time limit. More often than not it's very difficult to achieve both. The kicker is, the better you are at cleaning, the more difficult houses you get assigned. On top of being underpaid! I also wasn't able to finish the online training either, and was never given another opportunity to finish all my modules. You're expected to hit the ground running and be at the same level as other people who've been working there for far longer. The workers there for the most part were nice, but there wasn't really a community there. Management was horrible. Completely forgetful, at times difficult to reach and unresponsive, and overall just not respectful. My preferred name wasn't respected and most of my problems weren't addressed properly. For example, I am not at all fluent in Spanish, yet I'd be frequently paired with teammates who could only speak that. It made communication incredibly difficult. I had also once requested to have a different teammate because I wa
House Cleaner | Broadview Heights, OH | Feb 11, 2023
It’s fun but it can also be hard too. Challenging to. I work my butt off,
It’s easy an hard at the same time. You gotta be motivated you can play around you have to take this job seriously while cleaning the houses. You gotta be serious about this job. You gotta work a not Call off because you want to. Or because you don’t wanna work. If you’re just going to not care this job is not for you. You have to be willing to work. In the end it’s all worth the hard work. Our bosses take pretty good care of us throw us parties for holidays. It’s fun when the time is right. I love my cleaning partner. It’s almost a year for me. It’s not like my old job making over a Thousand every 2 weeks but I do love my job. Sometimes I can get annoyed a frustrated but it’s normal. It will happen. You will have your good days a bad days. No job is perfect. Your job is what you make it. You will see good results if you work hard a listen a follow the rules a take your job seriously when it comes to cleaning houses. I love making the clients happy an I do love the Tips. Especially around Christmas time. Pay is decent. Like I said the pay isn’t like my last job but I’d rather be where I’m working now then where I was. Always working my butt off an not being appreciated an getting pushed around an not being taken seriously. Worked like a dog not being happy an always stressed out. My advice try this job out you might love it you might not like it. It’s not for everyone. We bring our own lunches an drinks. Our bosses to bring in stuff for us girls to snack on. We do drive our
ProsGet perfect attendance, employe of the month, Get gift cards for doing a good job a being at work everyday, Having parties, Getting tips. Making clients happy, Getting compliments from our clients. Getting paid for travel time a Drive time
ConsCan be stressful an hard at times. sometimes there is drama with the girls.
Housekeeper | Chandler, AZ | Dec 11, 2012
Avoid working here at all costs.
The cleaning authority in chandler, they play favoritism even though they say they don't. They say you have to have a car but the people they like do not have a car, and even take the bus to work. You are only paid what is bid on the job for example: if the house is bid for 1 hour and it takes you 3 hours to clean it you only get paid for one hour. And they blame you for their mistake of underbidding the job. They also don't pay as much as they say in your ads, you only get paid like 5 or 6 and hour, then supposedly 8-10 hour but only for whats bidded. Even if you work overtime you don't get paid time and half, its the same as if you weren't working overtime. They also don't care if some steals tips, they also don't care if one of the people they like has no drivers license, they also don't care they're breaking multiple state and federal laws. Also, if your equipment breaks they automatically take it out of your check the cost to repair it, you break something it comes out of YOUR check even though THEIR supposed to be insured, which yet again is illegal. Instead of firing people they will try to cut your hours back to almost nothing so you quit but, if you read the law if they cut your hours so far back that you can't live on it, and can prove it, since you were hired as a full time employee you can file for unemployment and get it. They also taunt they have medical coverage when in reality its a supplemental insurance. When they could get full medical for everybody for pre
Prossome money.
Conseverything else.
Supervisor | Newport News, VA | May 14, 2022
Not the best
If you dont fit into the "clique" then this might be a bad job for you. It was ok when I first started but I quickly noticed that people will run back to management and other co workers and talk about you like a dog. My only disadvantage was that I had previous cleaning experience and they didnt like that. They want you to clean their way and their way ONLY! Bottles must be in the container a certain way or you get chestized. You have to stay in customers houses wayyyy longer than need be because they are overcharging the customers so as a result we suffer and have to piddle around to try to "find" something to clean. Its really ridiculous when its a weekly house and you're required to stay for 2.5 hrs everytime. I mean really how dirty does a weekly house get?!! Not dirty enough to be there 2.5 hrs when it was just cleaned a week ago. And after you've bs'd in your own houses then when you are done you have to call in and if another team is not done then guess what you have to go to wherever they are and help with their houses!! Really annoying when you're already tired from doing your own houses!! Overall the job was stressful and it was mostly the coworkers because it seems like all they did was kiss the managements butt and snitch like a bunch of school kids! Newport News, Va worse location ever! Hopefully Lorries still not there! If you happen to get the job here keep your personal business to yourself. Do your job and go home. They are definitely not your friends! You've
ProsWeekends off, Not having to see their scheming faces for 2 days!
ConsBeing forced to stay in houses longer, Having to check in after all of your work is done to go somewhere else and help another team, Parking sucks, Driving your own car, coworkers and management sucks, just beware of the backstabbers!
House Cleaner | Frederick, MD | Jun 27, 2018
Hard work, but poor management
Threw the two years of working at the Cleaning Authority I have had some good times and some horrendous times. The work itself is hard work for sure. And there is always something to be done, there is not a moment of nothing to do. The coworkers are hard workers and deal with a lot of pressure, not just from customers but from management as well. While some workers are outstanding from their cleans to their personality, unfortunately there are some that are hired that seem to still be on high school dramatics, that would be including the management. If you were to voice your personal opinions on how the day should have been to make the times they wanted, or had a issue with something, you couldn't talk to any of the management about it; at least not comfortably without fear. The open door policy is a big part of business and for their employees, and to hear others to hear and agree that you can not talk to management about their issues. When you do speak to them about any complaints or problems in the work environment; they either don't believe you, or they do not like the things you are saying, even if you are as professional as can be coming to them about it. In return to them listing to you, the very next work day the would take it out on you and make sure you to have an impossible outrageous day.. The management do not seem to care about your personal problems that effect work. While me working while pregnant, during the work day I starting to have a treated miscarry wit
ProsWeekends off
House Cleaner | Exton, PA | Oct 11, 2016
Not a profession
Typical day at work is smooth but can be frustrating. There is NO blocked out time for a lunch break, so you have to try to fit in eating. Clean between 3 and 5 houses a day. I learned how to gain efficiency. You can move up easily and make more hourly if you put in work; however, the faster you are, the less hours you make. I made less after advancement than I did when I took my time. I now do the same job, just in empty apartments (between 1 and 3) and no time restraints and make twice as much. Management has clearly never faced any real hardship or financial crisis. They do not have much understanding for the middle class worker. You are sometimes assigned cleaning owners/Managers home. Co-workers are pretty awesome, but many skip things on a regular basis in homes. It is practically impossible to do all they ask for in the allotted time, so it is almost required you skip things. The hardest part of job is being assigned a very picky customer and working all day, there is no time for your personal life, (Making appointments, spending time with kids, ect) They say you will be done by 2 and rarely work till 5 but, that is if you are skipping things; if you do everything they are looking at between 4 and 6. The most enjoyable part of job is the satisfaction of cleaning. Overall, this is a decent starter house cleaning job; but not one to make a career or profession out o
ProsRoom for advancement, Some monthly bonuses if you become faster
ConsNo health benefits or 401 K, No allotted break time, Drive your own vehicle with no compensaton other than milelage, Faulty equipment, No towel rags; all microfiber, so they begin to smell and do not do well in bathroooms, No Bleach product
House Cleaner | Frederick, MD | Aug 1, 2012
Prepare to work a lot of overtime here
I honestly would not recommend this job to anyone who needs to be home by a certain time of the day, because this company is not very nice about letting you get off early. It's not sympathic to your life concerns and getting time off around certain times of the year can be a headache. Management leaves a lot to be desired, they desperately need to hire someone who can be in the office at all times. I don't feel they take customer concerns too much into account as much as they should. Job tickets need to be updated and they aren't and the directions to residences are frequently incorrect. The turn over rate at this company is kind of on the high side because of some of these issues. Now the work itself I enjoyed, because I like to clean, I like seeing some of the homes because some of them are quite nice. Prepare to do a lot of hard physical work because you have to do a lot of lifting, climbing of stairs with heavy equipment, and getting on your hands and knees. It can take some time for your body to get used to it. The pay is quite good, because you get paid every week, and sometimes customers give you tips, which is always nice. I hadn't wanted to quit but I kept having a conflict with management because I kept being forced to work with someone that drove me crazy and I couldn't stand it. I did learn how to clean a home properly from this job and it's made me think about going out to get my own customers and offering my cleaning skills to them.
Prosweekly pay, over time pay, tips, weekends off
Conslong work days so you don't know when you're getting off, makes it hard to plan stuff after work
Field Manager | Aurora, CO | May 18, 2023
One of the BEST jobs I've ever had!
I started working at The Cleaning Authority after more than two and a half decades of work in another service-based industry, and it has been the best decision of my work career so far to move out of that industry and into the residential house cleaning business. I find my work to be highly rewarding each day as I'm able to help others in giving them back time in their day to enjoy the finer things in life -while leaving the house cleaning to us, resulting in less stress and worry to those who simply do not have the time to clean for themselves they way they would like to or for those who simply cannot do so because of health/medical reasons. The culture in our office is energetic and enthusiastic, and I see smiling faces each day from our cleaners who really do enjoy what they do as well. I'm always treated with respect and looked to for help in making sure our office provides the very best level of customer service possible. I'm so happy that I have found such an amazing job, with an amazing owner to work for and with such amazing cleaners that I have the privilege of managing, mentoring to and supporting them in their day-to-day duties. I highly recommend working for The Cleaning Authority, in any job role. They really do seem to care about the things that are important to me, such as a work/life balance, because it's equally important to the company. The pay is fair and equitable and allows for additional earnings through bonus plans with attainable, measurable m
ProsGreat culture, work/life balance, pay, staff and management

Questions And Answers about The Cleaning Authority

What is a typical day like for you at the company?
Asked Mar 24, 2020
Cleaned about 3-4 houses a day. Was home late to early afternoon.
Answered May 10, 2023
Arrive at 8. Get with your team and pack up your car by 8:30 and at your first house by 9. Normally take 2 hours to clean a home depending on size. Arrive back to company by 430-5
Answered May 3, 2023
What is the best part of working at the company?
Asked Dec 11, 2019
Helping people
Answered May 2, 2022
Everyone is very kind there.
Answered Apr 28, 2022
What is the work from home policy at The Cleaning Authority?
Asked Oct 18, 2021
There isn’t one
Answered May 25, 2023
There is none
Answered May 23, 2023
How do you feel about going to work each day at The Cleaning Authority?
Asked Dec 11, 2016
The Cleaning Authority is a great place to work if you are an individual who loves being active at work! No weekends, nights, or holidays. The pay raise structure is set that you can make raises quickly.
Answered Sep 15, 2020
The Covid period has been very busy for us lately as clients return for service. Despite that we did not not fire or lay off any employees, too many were intimidated by the situation and did not want to continue working after June. Most of our cleaners have enjoyed the overtime and $600-$800 weekly pay during those stressful periods.
Answered Sep 2, 2020
What is the interview process like at The Cleaning Authority?
Asked Dec 21, 2016
Yes off course
Answered Mar 7, 2023
Interview with the owner
Answered Sep 9, 2021