The Coffee Bean & Tea Leaf

Working at The Coffee Bean & Tea Leaf: Company Overview and Reviews

The Coffee Bean & Tea Leaf
The Coffee Bean & Tea Leaf
595 reviews
The Coffee Bean & Tea Leaf Ratings
Average rating of 595 reviews on Indeed
3.9Work-Life Balance
3.1Pay & Benefits
3.3Job Security & Advancement
Los Angeles
1,001 to 5,000
$100M to $500M (USD)
Restaurants, Travel and Leisure

Popular jobs at The Coffee Bean & Tea Leaf

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25 salaries reported
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4 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 893 reviews
Health Care
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Paid Time Off
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The Coffee Bean & Tea Leaf Reviews

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Overall Reviews at The Coffee Bean & Tea Leaf

Shift Manager | Honolulu, HI | Jan 16, 2018
Good Starter Job
This is a great first job for any teen or twenty something. Some people definitely take themselves too seriously when its not their place to take on the role, but this is due to a lack of support and good management and communication from higher up. It's very fun being a barista and nothing beats the feeling of successfully pushing through a rush especially if you're on bar alone. Don't be fooled, though, there are way more duties than meets the eye. You're constantly cleaning things you didn't even know existed or could be taken apart. And the duties only get harder and more stressful from there-as a shift supervisor you'll be ordering and doing inventory and keeping your workers in check and that can be the most stressful part of this job. Arguably also one of the most stressful aspects of this job is the customer service expectations, called Po'okela. It's understandable that we should be expected to provide friendly, pleasant customer service, but CBTL really pushes their workers almost too far with ridiculous guidelines that we are expected to go through with every customer. There are Mystery Shoppers every couple of weeks and if you fail your shop more than twice (which is very easy with the ridiculous amount of different questions and points you have to hit throughout every interaction, and nearly impossible during a rush), you will have to go to a two hour "smile school" that someone actually believes will help make sure you do better in your customer serv
Pros33% off everything, and free drinks throughout your shift, though most people working don't even like to drink coffee *eye roll*
Consmanagement sucks
Shift Manager | California | May 31, 2018
You get out of it exactly what you want
Here's the thing about this job, you get out of it what you want. If you're looking for something flexible to work with your acting career, you can make it work. If you're looking for something steady you can probably find a decent ~25 hour a week job. If you're looking for a career track, Coffee Bean is huge on internal promotions. But if you want more reward from your job, you're going to have to put in more work. You can't just show up to your shift and do the bare minimum and expect to be a GM one day. If you want promotions you have to take your development into your own hands and strive for those goals. The rest of the team will help you along the way but you have to be the one driving the train. A normal day is fast paced. There's always some work to do. Your goal is to provide top notch customer service and quality drinks. The recipes are repetitive so it's pretty easy to memorize them. You get to know your regulars and build a relationship with them. It's a great networking job as long as you don't start to neglect your duties to network. Hardest part would be dealing with certain customers but every retail job has those types of people. Most of the customers are genuinely kind and rewarding. There's almost always someone looking for shift coverage so it's easy to pick up extra shifts. Same goes for vice versa. Someone always wants to pick up a shift so getting yours covered won't be hard. It's helpful that you can find coverage from other stores if you need to
Prosfree drinks, employee discount, networking opportunity, room to move up, fits what you're looking for
Conssometimes customers, minimum wage (pay not based on skill), few part time benefits, flexibility in hours
Shift Manager | Las Vegas, NV | May 2, 2021
Overall A Good Experience
I worked at CBTL for a little over 5 years! In that time I moved up from a barista to a lead shift supervisor! I even tried for an MIT position! I also know quite a few coworkers who’ve moved up and are now MITs or work in the main office. It can be a lot of pressure for those trying to climb the corporate ladder but it’s definitely doable if you put hard work and time. Being a barista is mostly memorizing, cleaning, stocking, register, and drink making. As you move up you get more responsibility like doing pastry/Sysco orders, teaching newbies, making sure the shift runs smooth, dealing with disgruntled customers, giving breaks, sometimes interviewing, sometimes writing barista reviews, and counting the safe. It can feel like a lot some days! One of the best parts of work is the coworkers! They can seriously turn the whole day around! (The only downside is the occasional coworker drama.) Another thing I enjoyed was the regular customers! Remembering their name/drink makes the job easy and makes people feel special. I also enjoyed the occasional chaotic challenges of this work like fixing something that’s suddenly broken or overcoming a huge rush. Leaves you feeling accomplished! The worst part about the job for me was rude customers! I left my job due to store closures but the main reason I’m not coming back now is the rude customers. Lets just say people can be really mean without their coffee! I’ve worked really hard at perfecting my customer service but sometimes people a
ProsFree shift drink, taking “expired” food home at the end of the day, tips, discounts
ConsShort breaks, can be overwhelming, store drama
Barista | West Hollywood, CA | Jun 4, 2013
Management was bad, everyday was just a constant headache.
I was usually the opener to the store so I would start work at 4:30 am each day. Most people freaked out when I tell them at what time I started but it wasnt that bad because my shift would end at 10:30 am. Ive learned a lot from Coffee Bean. I learned how to maintain my cool in tough situations like our morning rushes, and also when customers get angry. I learned how to make some killer lattes and cappuccinos as well. Management wasnt all that good there. My boss didnt know much about her own store. She would always mess up the weekly inventory, so we would either be left out of an essential product, or we would have too much of something that we didnt need. Also, the way she would manage her coworkers wasnt very good. Most of the new workers have to be certified within a week or so and it would take her almost two months to have them certified. My coworkers were all mostly lazy with the exception of some. Most of them didnt want to work on hot bar ( which is were all the drinks were made) because they were too slow or they were just being lazy and wanted to work on register. I was usually the one making all the drinks for the store. The hardest part of the job was dealing with customers yelling in your ear about where was their drink. It wasnt something that I couldnt handle because I always did, but having to hear it everyday was what made it hard. Another hard part was dealing with the manager. The constant nagging and how she thought she knew how to run the store, but in
Pros33% off from all products, one free drink for every shift
ConsShort breaks, NO benefits
Barista | Peoria, AZ | Nov 17, 2013
Great environment for studying and making friends
A typical day for me at The Coffee Bean and Tea Leaf consists of customer interaction, serving pastries and/or bagels, making hot, cold and/or ice-blended beverages, washing dishes, cleaning the lobby, patio and counter tops, cleaning the bathrooms and sweeping and mopping the floors. I have gained a vast knowledge of coffee and tea. I have also learned how to handle a wide variety of personalities from both customers and employees. Most of the shift supervisors were very hard workers and great at their job. This made it easier to work along side them because we would know what tasks needed to be done without being acknowledged. The general manager is an outsanding individual who would award my hard work and dedication with dinner. I enjoy my co-workers because I have built great relationships with them. We are able to joke around, have great conversations and still complete our tasks. The hardest part of my job would have to be to smile and make the best visit possible for our customers when you are feeling a little under the weather or blue. We all have our bad days, but we should never relay that to a customer with our attitude, body language, or words. The most enjoyable part about my job would be the connection I have made with customers. I have my own style of interaction with customer that we are always having a good time laughing/talking while taking their money in drive-thru or making their drinks at the bar while they wait. I've been able to build trusting relations
ProsGreat Customers, Amazing Friendships, Free dinner from time to time
ConsClashing personalities, Bad Tempers, Occasional Mean Customer
Shift Manager | Simi Valley, CA | Jan 1, 2019
A job that will suck the life out of you
Upper management refuses to give out raises to employees that deserve it. They refuse to allow proper labor for stores who make the company a million dollars a year. With recent employees, corporate expects new hires to be done with their training within what feels like a week, which is completely unrealistic since this is typically a first job for most people and therefore don't have barista experience beforehand. So not only do the baristas suffer from from how busy it is, the guests do as well. Due to being extremely understaffed and the poor training of new employees, guests sometimes wait 10-15 minutes for a drink that is supposed to be out within 3 minimum. The wait times extend to 20+ min on holidays. The attitudes of most employees have dwindled extremely because of the way corporate has been treating them and refusing to give proper labor to run a store efficiently. Supervisors are forced to do more work with less pay and are therefore worked into the ground and exhausted. OH, and instead of spending their money on giving hard working, long term employees well deserved raises, they spent it on new hats and aprons that literally don't fit ANYONE. THEN forced write ups on people who didn't wear the hats (which aren't a health code violation in Ventura County for Coffee Bean) BUT won't allow write ups on people who FLAT OUT no call, no show to their shifts and therefore won't allow GMs to fire those people. The only thing that has made my time there worth it, are my cow
Prosone free drink per shift
Consliterally everything else
Barista | Monrovia, CA | Aug 24, 2018
Fun and interactive
I actually didn't enjoy the Coffee Bean my first couple of weeks of working there. I was stoked that I finally got to be not only a barista, but a barista at the best tasting coffee shop in my opinion. I was offered the job at a drive-thru. In my opinion, the team was not nice at first. The ladies seemed very competitive every day and with the worst attitudes. I was expecting to be very welcomed, but it seemed the opposite. The work environment was hectic and not structural whatsoever. Of course, this is from my perspective, but I'm sure any one who worked there would agree with me on this. The company gives no benefits whatsoever, so with the work environment and management, I couldn't wait to quit. It's too bad that I felt this way, because I love the taste of Coffee Bean (and will always be my favorite espresso) and the technique that Coffee Bean uses to make their drinks was super fun. My experiences with the mangers were challenging, only because I felt that there could be someone better in their place. It's really unfortunate, because I had three different managers and I was disappointed with all three. The equipment fell apart often, and Coffee Bean is so cheap, that we didn't get quality technology. I mean, we heated our pastries in a microwave for crying out loud. This is super embarrassing when compared to Starbucks and their latest technology. I guess the right word is definitely embarrassed. So, I wasn't proud to work for Coffee Bean and I'm surprised that I didn'
Prosone free delicious drink
Consno benefits, no free food
Barista | Kailua, HI | Dec 11, 2020
Great work environment, friendly co-workers and customers.
I worked at the same store for 3 years, part-time. With no previous knowledge or even consumption, I learned a lot about coffee and tea and enjoyed my experience there. Pay wasn't the best, but we did get tips. To describe my time spent there, I would say it was like working with a big family. Over the years, I built a strong relationship with my co-workers and our customers. The shop I worked at was located in a grocery store, and overall the environment was always homelike and welcoming, and I looked forward to working my shifts. I felt valued by the customers, co-workers, manager and even the company itself. I appreciate the excellent job our general manager did with our store. She was hands-on and very approachable. As soon as she started at this location, she turned the store around in a positive way. It's something customers noticed immediately, and would rightfully praise her for. So I'm thankful to have worked under her astounding management and with a wonderful team. For me this was perfect to do part-time. I was able to schedule this around my other job. If needed, there was always coverage. Another major plus for me was they offered part-time benefits which included medical. I appreciate the experience and knowledge gained from this job. If I didn't have to move, I would love to still work there. I was sad to leave, and I'll always miss my CBTL ohana!
ProsCo-workers, management, customers, PT benefits, tips, free drink (during shift), 33% discounted drinks and most merchandise.
Shift Manager | Fullerton, CA | Jul 26, 2016
okay job while going to school
I enjoyed meeting new people and getting to know some regulars. The hours were also very flexible when it came to working with my school schedule. Coworkers were usually okay but could be bad. Same with managers. Upper management is really terrible though, I'd say they are the worst part and what made me not want to not work for the company. My district manager filed me as part time instead of full time, no one went over any of my benefits with me, I ended up going two years not being paid for holidays and not getting vacation hours added up until I found out. My district manager blamed me for not noticing sooner and wasn't helpful or concerned very much about fixing the problem and paying me for all the lost money. They only wanted to pay for my vacation hours, I later had to ask them to also add the holidays I was not paid for. My general manager and district manager made me feel like I was bothering them to be paid for something I should have already been paid for. My district manager also obviously favored certain stores, and made it obvious he favored certain male employees. He didn't have basic management skills and made poor decisions. This store in particular had a lot of rude, crazy, and strange people around the area. I've had so many confrontations with people, and some of the weirdest things happen while working there. This made some days interesting and other days stressful.
Prosfree coffee, flexible schedule
Conspoor management, no room for growth
Shift Manager | Austin, TX | Jun 3, 2013
Good overall place to work with wonderful regular customers
The Coffee Bean & Tea Leaf is a wonderful environment where you expected to see the same faithful customers in a fast paced environment. I have learned many things about customer service through this company. Although the company wasn't as fast at making drinks as Starbucks (due to the fact that each and every drink was carefully hand-crafted by the baristas), The Coffee Bean & Tea Leaf had wonderful values and an honest culture. The Coffee Bean employees were all family and it was enjoyable to come to work. The hardest part of the job, I would say, is that after promotions, responsibility overall became ridiculous. At the beginning of my experience with the company, I had no problem feeling true ownership for my cafe. After promotion however, there were too many stresses to keep track of. You could get a call at 10 pm at night concerning the fact that the cafe has run out of product such as bananas and/or yogurt, and you would be expected to be at your 6am shift with the product each time. The best part of working with this company would most definitely be the customers. It was a beautiful experience to know that they appreciate every drink you serve to them. Today I am personal friends with many of the Coffee Bean's regulars and they have stayed faithful and kind to all employees for as long as I've worked there.
Prosgood benefits including 401k, free coffee/tea during shift
Consshort breaks
Barista | National Capital Region | Jun 17, 2020
Good training
I hope this review can help you. I hope with this I can provide a short glimpse of the pros and cons of the company. I started my career in CBTL year 2017 and I am not sure with how they conduct the interview this time (year 2020). I sent my resume through their website and I received a text message the next day informing me what I should wear (smart casual) and the address where I should go for the interview. I was asked to fill up a form and also answer essay questions. There was an initial interview and final interview (both conducted the same day). After that they gave me a date when I should return to the 'SC' aka Head Office to pass my pre-employment requirements. We were also given dates for our training. We were trained for one month for different stations inside the bar area. You will be given a hands on training for each stations which you will do in your respective store assignments. Also, for each station you will have a written and practical/hands on exam with a trainer in the SC. If you were able to pass both exam and hands on you will be able to get to the next training session. If you fail you will have to extend for two more weeks. You really have to memorize SOPs. They are strict with their training and I commend CBTL for doing that. Once you graduated from your training you will be assigned to your respective branch. (Don't get too attached they like shuffling their employees frequently). You will have your beverage allowance once you are a Full
ProsFree beverages and good training
ConsLong work hours, too much side duties, understaffed
Barista | Ortigas | Jun 26, 2019
Productive work place, poor management.
My work with coffe bean could have been better if not for the management. I get that we need to reach our sales target for a specific day, however, despite achieving your target sales they still expect you to do more. I knew that being a barista comes with long hours, but I did expect my overtime to be paid not "OT Thank you". I also felt that the management values their sales rather than their baristas. They do not handle their employees well, hence, their continuous hiring process. An employee resigns - a new employee gets in - another employee resigns... It's becoming a cycle!! I also felt bad for some of my co baristas who gets trapped with the company just because of our training bond tbag waits for 18 months before they can even file their resignation. 13th month pay is also divided into 2. They do this to hold you back from resigning. Yes, promotion in coffee bean can be fast. You can be promoted from barista to sa shift supervisor trainee within 6 months however what comes along with this promotion is being a barista with paperworks. I can consider this a good opportunity, but did I mention that your salary will still be the same as the barista? You just get extra work but you'll do get a manager's meal if you accept their promotion. I guess what I can advise to you right now is that there are a lot of coffe shops here in the Philippines that can really harness you skills as a barista. Just make your research and go to different cafes. Coffee bean serve
ProsFree one beverage per day
ConsLong hours, Low Salary, Terrible Management
Barista | Pasay | Nov 17, 2020
Fast-paced but fun, surrounded by wonderful people.
I was only here for 4 months(was let go unfortunately due to the pandemic), but I was able to have so much fun despite being very busy most of the time. If you don't like being productive, you will not love this job. It's physically demanding and you need to be patient towards customers who aren't too keen on waiting for their order. Peak hours vary from store to store, in my case, I worked at the SMX MOA branch and our peak hours would be every time there would be events. The people I've worked with are amazing and the baristas who have months or years of experience are always excited to help out the new hires. They always give helpful tips, and proactively lend a hand whenever the new hires need help. Management is amazing as well as they don't beat around the bush when you make a mistake, but they don't condescend you. The pay is not amazing, but when compared to other companies' barista salaries, it's fair. If you want to get paid more, then climb up the corporate ladder. I was glad to know that our District Manager used to be a barista just like me, so there are clear opportunities for career growth. My only two objective complaints are: 1) having experienced working in at least 5 CBTL branches in the MOA area, most stores often fail to be self-reliant, especially when it comes to stock and equipment availability. There were a lot of times when I had to walk by foot from store to store, delivering ingredients and/or equipment, since that store needed help. 2) Needs m
ProsGreat workplace culture, Productivity
ConsA bit lacking in manpower
Gerente de distrito | Ciudad de México | Oct 7, 2014
Se desarrollaba en medio de un ambiente amable, cálido y juvenil siendo una empresa pequeña procedente del sur de L.A (EUA).
Las actividades diarias que desarrollaba iban enfocadas a la supervisión de los diferentes puntos de venta, calendarizando las visitas para auditorias, desarrollo de personal, manto. Preventivo, inventarios tanto semanales como mensuales por mencionar algunos. Presentando informe ejecutivo semanal y trimestral de ventas contra presupuesto, desarrollando análisis FODA y planes de acción para el control de los diferentes indicadores claves del negocio (Transacciones, Ticket Promedio, merma, ingresos y costos). Fortaleciendo las habilidades del proceso administrativo para ejecución en el área operativa trabajando a la par con corporativo en actividades de incremento en ventas., comunicando, ejecutando y supervisando las diferentes estrategias. Desarrollando conocimientos básicos del área de MKT para promover el producto en punto de venta. El clima laboral se desarrollaba con respeto siguiendo la cultura organizacional de la empresa en la toma de decisiones. Teniendo como área de oportunidad el desarrollo de un plan estratégico de marketing anual y la ubicación de nuevos locales para puntos de venta exitosos. La parte que más me gustaba en The Coffee Bean & Tea Leaf fue el contacto con la gente y el desarrollo, implementación y ejecución de planes de acción enfocados a la parte operativa y administrativa de las tiendas a mi cargo.
ProsAmbiente juvenil para trabajar, desarrollando nuevas habilidades profesionales para la administración del negocio.
ConsEmpresa pequeña con lento crecimiento en el mercado.

Questions And Answers about The Coffee Bean & Tea Leaf

What is the best part of working at The Coffee Bean & Tea Leaf?
Asked Dec 20, 2019
Coworkers and flexibility of schedule
Answered Jun 29, 2022
The coworkers
Answered Jun 24, 2022
Do you have to shave in order to work at a coffee bean?
Asked May 16, 2017
No you don't have to shave to work at coffee bean, but you need to look presentable, neat, and clean.
Answered Aug 1, 2019
Yes probably
Answered Feb 21, 2018
How are the working hours at The Coffee Bean & Tea Leaf?
Asked Aug 5, 2016
For full time it's not actually 40. Usually 32-34 and sometimes 36 if your lucky.
Answered Jul 16, 2018
Avg. 20 per wk
Answered Jul 5, 2017
What is the dress code like in terms of nails? Do they have to be completely bare or is a neutral color acceptable? Thanks!
Asked Aug 3, 2016
Since it's food handling, the official rules are no polish, no acrylics, and must be only be 1/4" or shorter.
Answered Dec 31, 2021
Bare nails is a mystery, this is a food handlers area. As for the dress code it's pretty nice to wear most of what you most likely already own. Jeans, tshirts, button up, approved slip resistant shoes. There is a form they'll have you sign and agree to so you'll get a better jist of what you can and can't wear.
Answered Jul 16, 2018
What tips or advice would you give to someone interviewing at The Coffee Bean & Tea Leaf?
Asked Jul 26, 2016
Be yourself. Don't bs the interviewer. And don't steer away from the questions set forth. Don't just say what you think they want to hear, actually talk up your experience and your expectations for yourself here. Be honest, the fun is nearing!!
Answered Jul 16, 2018
Be confident and expect da best.
Answered Aug 3, 2017