Overall Reviews at The Hertz Corporation
Branch Manager | Woodhaven, MI | Mar 9, 2020
High turnover, low pay, terrible management, no work-life balance
They tell you they're hiring for a management position. They talk about their fantastic leadership training program. They tell you about all the opportunities for advancement and how much you can earn in commissions by selling optional products and features. They tell you about how once you finish your training you'll get free rental car privileges. All you have to do is go through a few months of training.
Then, once you start the job, you find out that all of your coworkers are supposedly managers in training as well, which really means that no one is. As you get to know other people in the company, you never meet anyone who has been there for more than a year and a half, because there is a massive turnover rate. Employee benefits don't start until you've been there for 90 days, which works for them because most people don't stay that long.
Ultimately, you get paid $12.50 an hour to clean cars for 11-12 hours a day. Your branch manager keeps saying he's going to train you on the computers so you can work the counter, but right now he's swamped with customers and needs clean cars. Whenever you ask to take your lunch break, he desperately needs you to clean one more car first; you quickly find out that there's always another car after that. Then he disappears for two hours and leaves you to run the place by yourself. You don't blame your manager for being so frantic because he hasn't really been trained either. They promoted him because he has a pulse and was dumb enoug...more
ProsYou work with some great people, sometimes you get to drive some cool cars, and every once in a while you get the satisfaction of making a customer's day.
VSA | Phoenix, AZ | Apr 21, 2020
Hertz car rental is one of the worse places to work!!!! If you live in phoenix arizona, stay away from this job at the sky harbor airport!!!
Voluntary and mandatory overtime!! There are a lot of shifts to choose from:
No matter what shift you choose all of this overtime will drain you! Let’s say that you chose the 2pm-10pm. The manager will approach you for voluntary overtime for the next day. In the instance you can never say no to voluntary overtime for the next day. Here’s why, if you say no to voluntary overtime and you go to work the next day you could get hit with mandatory overtime (mando). It can be either 6 or 8 hours. You can be working 14 to 16 hours a day. Let’s say you voluntarily picked 4 hours. You could either come in 4 hours early and hope that they don’t mando or you can come in at the time you are scheduled to come in and do your voluntary overtime and hope they don’t mando. More or likely they will mando you. You will not get off from work until early next morning. Then they expect for you to come in for the overtime you volunteered for all because of unrealistic deadlines.
You have to sign a piece of paper for both the overtimes. Regardless as to whether or not you sign it does matter because you will still have to tough it out. They will have someone sign for you! How can any job get away with this?!
Because of unrealistic deadlines I had to bum rides off of people considering that my vehicle broke down. I am one of those who live like 15-25 from the work place. I tell my managers many times that I have to take the bus to work and they don’t care.
Location Manager | Detroit, MI | Oct 3, 2018
Management; disorganized, long hours, and favoritism.
Let me start of by saying this is not necessarily a bad corporation to work for, just know that certain locations are MUCH better than others.
First and foremost, in the time I was with the company, the CEO and upper level management have changed 4 times. The company is highly disorganized, within those CEO changes we are constantly struggling to try and meet all the new demands and expectations. The company has gone from customer service as the focus, to maintaining an aging fleet, to purchasing expensive brand new high end vehicles, to focusing on clean vehicles for customers. There is simply too much going on at any one point in time, and no true long term focus. All of these changes happen to the company reacting to a changing and emerging customer base/customer needs.
For the locations that have unionized work forces, be prepared. The employees have gone through a great many managers, they are under the perception that all exempt employees are threatening their job and/or incentives.
You will work extremely long hours, especially at airport locations. Standard workday is 9 hours, with 50 hours per week. Real world average is closer to 10-12 hours per day and 60+ hour per week. Work life balance is terrible, and there are very few upper level managers that care. The hours will vary, but you will not receive weekends off until you make it to LM2 (location manager 2). To achieve this, you need to network with upper level management, and make your wishes clear fr...more
ProsCompany car and fuel provided anywhere in the US/Canada, healthcare and vacation time.
ConsExtremely long hours, favoritism within higher level management, very poor job security.
Location Manager | Alcoa, TN | Dec 20, 2018
Pls Read Before Applying to Hertz or HLE
I worked at both Hertz at the airport & Hertz Local Edition. The company is a mess. With each new CEO, layoffs are a given. I was laid off twice in a little less than 3 years. When you become a manager, do NOT sell your personal car, bc you will need it when you are laid off. I know many employees & managers across the country who are looking to leave the company, as they are overworked, underpaid & underappreciated, which is not a recipe for success. Morale is LOW among all levels of employees. To a person, employees think Hertz is taking advantage of them bc of low pay. DRIVERS, who are valuable to company, are disrespected & made to feel they are NOT REAL EMPLOYEES. They have to work holidays w/o any extra pay, they are not allowed to fill out the internal company survey, & they make a little more than minimum wage. As soon as COUNTER REPS make good bonuses, the following month the company will adjust the metrics making it harder to bonus. The bonus structure changes yearly for managers, which is sold at a positive. Yet, talk to managers anywhere in the country and they will tell you that bonuses are terrible, both in operations and maintenance. The company that I would recommend people to work for is ENTERPRISE, which is the best rental car company there is (even though I don't like them).
As for Hertz Local Edition (HLE), do NOT expect to work with women. In over 6 years with Hertz & HLE, out of the 52 managers & manager trainees w/whom I worked, ONLY TWO WERE WO...more
ProsCompany car & free gas (managers), generous PTO
ConsRegular layoffs, no job security, very low pay, low bonuses, being overworked, long hours (10-12 daily), poor morale among managers & employees, breaks & lunches are short (if you are able to take them)
Management Trainee | Newark, DE | Sep 29, 2018
Hertz is a cheap company that is only concerned with revenues/profits and not at all with quality. The company is understaffed as a matter of practice, so even when they're considered "fully staffed" which means they're not actively looking for someone for a position at your branch, there are still not enough people/man hours to do things correctly. First of all, the "Manager Trainee" position is and isn't a manager trainee position, meaning that yes, you have the opportunity to be promoted to manager and they will offer you that training, but EVERYBODY who works the front desk is hired as a "manager trainee" so you are not being hired as a manager who will be in training, you are being hired as a front desk person who has the opportunity to be promoted but it is by no means guaranteed. When I started there I heard that nobody stayed for very long, I was determined to push through and succeed because I saw this as an opportunity for quick advancement, but despite being the first one there almost every day and the last one to leave almost every day and being in the position of basically running the front desk and assigning much of the driver movement within 2 months, they gave me a FINAL written warning (without ever getting a verbal or first written warning for anything) for truthfully and respectfully telling a walk-in customer that I had no cars to rent to him. I already had a waiting list that day and all of those people did not even end up getting cars by the end of the ...more
Prosbenefits and vacation time
Room Service Server | Jamaica, NY | Aug 14, 2019
(Beware!) Pleas read before you apply to this place
WORST JOB I HAVE EVER HAD, messed me up physiologically till they finally let me go, this job has a high turn over rate for a reason, because hertz literally makes it that way and will make it seem like they have no idea why it's like that, management was trash, company could have been more organized among other things, there could be multiply people being sent outside to rent cars and there would be 0 cars in the lot, while mangers walk right by them and not even notify the front desk that we have no cars in the lot, communication was no where near important there, minimum cars you clean are 24 which is a lot believe me, its hard to make that number everyday with and without killing ur self,i was too scared to move up to CSR because were coming and going like every 2 weeks, I thought they would fire me for the smallest thing I would see some mangers cleaning up to 70! cars almost everyday killing them selves, this job was miserable, verbally disrespectful managers and head boss with predidust remarks, they would have parties order food and wouldn't leave any for the late afternoon night people this job is not worth it at all, you will have no life because you will always be to tired to do anything after work, mangers get free car rentals on "specific cars" only, plus free gas but whats the point if your always at work and slaving 3 times as hard because of the overwhelming work load?, that's how they get you, mangers always looking to throw you under the bus, this location a...more
Branch Manager | Knoxville, TN | Dec 20, 2018
Overworked, Underpaid, and Underappreciated
Do NOT expect to work with women. In over 6 years with Hertz & HLE, out of the 52 managers & manager trainees that I can remember, ONLY TWO WERE WOMEN. The job is very physical & tough bc all employees have to clean cars outside in the elements (I'm in good shape too). Having to wash cars in the heat & sun, we routinely sweated through our long sleeve shirts multiple times daily, not a professional appearance when you have to rent cars looking like a sweaty mess. The GM was TOO CHEAP to buy us a carport so that we could hand wash & clean cars in the shade. Instead, all of had to suffer through an excruciatingly hot summer, along with the physical ailments came along with it. There were many days I thought I might have to go the hospital bc of heat exhaustion. The offices are also understaffed. One or two employees are frequently left alone in the office, a very difficult & unenviable task. Sales are emphasized to such a degree that everyone, including managers, are engaged in fraud to avoid constant written warnings. You have to work 45-50 hours weekly (sometimes more than 50). Turnover is legendary. PTO is good, but I went months w/o taking a day off, bc each time I took a day off, I would lose out on overtime, costing me $100 - $150 a paycheck. If you decide to work for HLE, I recommend buying sunscreen, drinking tons of fluids, & pray that you don't have a heat stroke. I would actually recommend ENTERPRISE for anyone who wants to work in the industry, bc they have vehicle...more
ProsIt is a job and nothing else
ConsHardly any women in the workforce, handwashing/cleaning cars in the sun with long sleeves/tie, poor pay, overworked, having to participate in sales fraud
Management Trainee | Chicago, IL | Feb 27, 2019
More of a job than a career
I was an off-airport employee at a medium sized location so my experience could be very different from someone that worked at an airport location or a smaller sized location.
A typical work day started with getting prepped for the morning rush of customers; printing out gold member rentals, managing fleet, sometimes assisting with cleaning or gassing of cars. After the rush, typically worked to manage fleet, locate specialty vehicles for the week, matiencing cars, picking up or dropping off insurance rentals, and if time permitted sneak in a manger trainee course. Then finally handled the evening rush.
The biggest learning experience was learning how to deal with unhappy customers face to face. Because no matter how much you prep things issues will pop up. Also learned how to deliver bad news to customers such as being low on fleet and having to push back their rental time to get a vehicle from another location.
Workplace culture can be positive with the right manager in place. I was lucky to have a branch manager that cared and tried to set us all up for success. Felt like we were all on the same page and could count on each other to handle almost any situation. Management outside of the branch seemed to be at odds sometimes. Change was very slow or impeded due to this and morale definitely suffered.
The hardest part of the job for me was the work/life balance. My work schedule was mostly 12 hour days 5 days a week and never 2 days off in a row (my location wa...more
ProsGreat learning experience, customer service skills definitely improved
ConsWork/life balance, training was lacking, fleet was a constant issue
Branch Manager | Traverse City, MI | Aug 2, 2019
Nice Boss and Coworkers, but Poor Compensation, Lousy Work/Life Balance, and Misleading Job Titles
I first want to be clear that I really liked my bosses and most of my coworkers. Despite some of the circumstances, they treated me well and were very helpful. My boss went out of his way to give me 2 consecutive days off (a luxury not often afforded to anyone else at that branch) and ensured that I was able to leave work at the end of a shift when I needed to be elsewhere. That said, I'm really glad I was a temporary "intern". My first problem was that the position I applied for and was hired for was called "Branch Manager Intern". I quickly came to realize that the location I worked at was desperate for seasonal help cleaning the cars, and they had created the position to attract young college students like myself. I learned extremely little about how the office runs, how the computer systems used, how to interact with customers, or how to manage staff. Beyond just my position, the branch I worked at was sometimes severely understaffed, with some of my coworkers clocking 15+ hours of overtime on a weekly basis and still barely managing to keep up with cleaning/maintaining the cars at times. I was told that the reason for the understaffing was due to corporate-level management, as my branch manager had requested additional help in the past from corporate but was blown off. I was also alarmed at how little some of my coworkers made at the time (the worst being <$9 an hour after having been working there for 2+ years). I think working for Hertz (in positions similar to mine) w...more
Branch Manager | Cleveland, OH | Aug 1, 2018
By far the worst company I have worked for
I worked for Hertz for 2 years. I started out as a Manager Trainee, and advanced to Manager Associate after about 6 months, and then to Assistant Branch Manager shortly after that. I strongly believe that Hertz has a very backwards way of thinking about their employees. It was not uncommon to be working from before open at 7am to close at 6pm with no breaks what so ever. My lunch breaks were usually when I was on my way back to the Branch after a trip picking up a car from a shop/other location. Management does not believe in properly staffing their stores which leads to even more stress that necessary. The computer systems will let an unlimited number of people book cars and management does not allow you to tell customers that you may not have a car available even if your lot is empty. If you have a customer that has had a reservation made months ahead, and its your last car on the lot but another customer walks up with no reservation but their insurance is paying for the car, it goes to the walk up customer and the other guy is out of luck. When that first customer shows up and their car is gone, you get yelled at, screamed at, sworn at, told you will be fired, and anything else you can imagine. You will then get a call from your Area Manager asking why you didn't give that man a car. After explaining the situation to him he will say go get him a car from somewhere. Then you take a trip 1 hour away to get a car from another branch that had no idea you were coming and be ups...more
ProsLots of overtime so much so you cant spend the money you make