Loss Prevention Officer | Dallas, TX | Mar 11, 2015
Stressful Life Endangering Job with (Quota Renamed Expectation) for crumbs on the dollar
As an unarmed Loss Prevention Detective, I am required to perform the task of locating, watching and apprehending career criminals (customers) that enter the store and steal merchandise and exit the store with that merchandise. Then I am to somehow talk these (sometimes unstable drug addict) individuals back into the store without touching them and all the way to the back of the store, embarrassing the subject by passing several staring customers, and get them to enter into a 7 by 7 inch LP office, where I would then gather information from the subject. Then I am to wait with this uncuffed anxious individual for sometimes hours for the police to arrive. This in a city where the police department only answers 911 calls by level of urgency according to the fire department who actually answers the calls. All this for about $12/hour and with a company who hours of operation are from 9:30am to 9:30pm making it impossible to work a second job that isn't overnight, especially when loss prevention detectives at this particular company are required to work two closing shifts, two mid shifts, and one opening shift every week. Basically any of those shifts will claim your whole day if you have plans to go to school or work a second job. And then on top of that, Management and above treat you, and speak to you as if you are beneath them and not worthy of any recognition or respect. And that's just my position. The other employees that are tasked with receiving the truck every morning at
ProsI am allowed to make my own schedule within store operating hours and criteria requirements
ConsOne week vacation for two years, 7 hours holiday pay, Under Compensation.
No upward mobility unless you hit store credit card goals
Everything is terrible, and here's why:
MarMaxx and TJX do not care about anything but credit card goals. Your goal is always 1 credit signup for every 100 customers you cashier, but that's nearly impossible considering most people do not want a credit card. Only 2-3 of my coworkers were able to achieve that 1% ratio monthly and they usually do it by lying about card benefits or not disclosing to customers that what they're applying for is NOT a rewards card (ie. a points card a la ULTAmate Rewards or Target Circle), but a full-fledged instant credit line with TJ Maxx. They would even tell me to target people who don't speak English or younger/really old people for easy signups. Every five minutes somebody will shout into the walkie that "we can't have a zero day!" The rewards from being the first one to get a credit card are useless in the long run and mean nothing to me as a career-forward person; rewards can be anything from snacks to REACH cards (stands for Remember Everyone Affects Customer Happiness - very culty!) that are cashed in daily to be entered into a drawing to win, wait for it, a 20% OFF COUPON. That's it!
There are essentially no promotion opportunities if you don't hit this goal. If anything they give you more work to do without an increase in pay. The 2-3 people who hit that goal are overworked and have seen basically no benefits increase in YEARS. These poor people are stuck doing the same job every single day and are carrying the store on their bac
Fast pace and lots of opportunity to move up IF you get good management.
I was a CSC and MC for both a TJ MAXX and a Marshalls. I liked working at TJ MAXX for the most part. I started out part time in Zone 3 and a year later I was a MC for Zones 2 and 3 and I also filled in as a CSC on non-truck days when one quit. Working at the TJ MAXX was like hanging out with my second family. There was one manager who nobody liked though. She sat in the office the enitre time eating cookies and kept shoving her work off onto me. Filing and paperwork and other stuff that was part of her job as the operations manager kept ending up in my box with notes telling me to hurry up and do these things so she wouldn't get in trouble. Nobody liked her. Other than that, I loved it. I worked a lot of overtime which kind of made up for the low hourly pay even though it was more work to get the money. Unfortunately that store closed due to the bad location. They reopened a few years later in a different location but by that time I had transferred to a Marshalls in another state.
Marshalls was a different story. They had basically the same routine for me. MC on truck days and CSC on non-truck days. But they cut my hours down to half of what I was working at TJ MAXX and still expected me to get things done. Of course I couldn't do it barely getting 30 hours a week with merchandisers only scheduled for 4 hours on truck days to process merchandise and not have time to push freight. I had to push all the Z2 and Z3 merchandise then by myself. The managers were mean. They made fu
Prosface pace and lots of opportunity to move up if you get good management.
Consmanagers and co-workers at some stores refusing to help you, backstabbing and bullying in some stores by management
My typical day depended on the area I was working, if I was the key carrier I would be responsible for all duties of a store manager, it would be opening the store, making sure the employees were all present that were scheduled, if someone was not present I would replace them if needed. Make sure the days shipment of merchandise is accepted and processed. Make sure all department managers are aware of the days tasks. Place the change in all registers and make sure that they are all working, after making sure that the store was ready to open I would open the doors. I would then follow up with all associates and make sure everything is moving smoothly while greeting our guests, When the office manager was ready I would finalize the deposits for the previous days receipts insuring that the deposit was ready to be picked up. If I was closing I would be responsible for the cleanliness of the store assigning associate to the areas that need the most work and following up to made sure that the total store is ready for the next says opening, After the store is closed I would close all registers, place all money in the safe and then start the days computer closing process. Lastly I would set alarm and make sure all associates are out of the store and that all doors are all locked.
If i was a department manager I would first check to see today's list of tasks that were left by our Merch. manag , then walk my area listing all items that needed to be addressed, next would be to prioritiz
Management was never anywhere to be found. They found out that if they understaffed us and saved money each week from doing so, they could get a bigger bonus at the end of the year, so that's what they did. They would always hide away in the office, and you would have to ask for a certain person over the intercom, over the walkie, and by phoning the office several times before they would come up. Managers never helped. They would just come up and criticize us for the long lines when we were doing the best we could with only two cashiers. They never helped with returns unless they were closing and they saw that we couldn't do it on our own while also being the only cashiers available. By then it would be too late. We were constantly staying way over our scheduled time. We would be scheduled until 9:45, but would work until 10:30. If you asked to go home sooner, they'd look at you like you were crazy and tell you that when you're scheduled until 9:45, you're actually scheduled until when everything's done, no matter how long it takes. It always took forever due to the chronic understaffing. People were horribly undertrained. Management was often very rude to people, playing favorites and being downright mean to people they didn't like. They were often very childish in how they acted towards people. Management would never give us the resources we needed to thrive and would get mad at us for not meeting their high expectations. Nothing was ever enough. They were inconsistent with
Working in planning has been a double-edged sword. Depending on the team dynamics of the group you are working with at any time, your experience could be an absolute pleasure or total nightmare.
The company's "open door policy" allows associates at any level to provide and receive feedback or discuss issues or developmental needs with their managers and fellow associates at any time. Unfortunately, because the office environment is also very open, privacy can be difficult, and often times associates and/or management will gather in the halls or cubicles to whisper. This behavior, though potentially done so for the sake of confidentiality, actually is more of a distraction to the workplace, and at times instills a sense of paranoia within a department.
The company's "working in the gray" mantra is also a key element of the company culture, particularly in planning. Unfortunately, this also gives managers the ability to place blame on associates for completing tasks or strategizing in a way that is different from theirs by telling them they could have performed their work in a different way than it had been. Though this mindset claims "there's no wrong way of looking at something," often times you are being told you are wrong simply because when you're working in the gray, there really isn't a "right" way to do anything at all.
Lastly, the overall sense of ego within the company made it difficult to remain focused on my development. You will be constantly pushed
ProsTraining and development, flexible schedule
ConsInconsistency between departments, gossip, culture
As stock room associate I was in charge of all aspects of the back room operations and if I was need on the floor I communicated with customers as well. A typical day at work encompassed communication with both internal and external customers,
Co-workers and peers great group of people. Most enjoyable aspect was in getting to know employees and valuing them like family.Jobs in the category are responsible for the execution of all receiving activities including unloading merchandise, merchandise preparation and staging, outbound shipments, and daily stockroom activities. Assist in maintaining the stockroom in a neat, orderly and safe manner. Other duties include promptly serving the customer at merchandise pick-up, properly sorting merchandise, and properly using all material handling and safety equipment.
• Partners with Selling and Sales Support Associates to provide superior customer service
• Unloads delivery trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner
• Serves customers promptly at Merchandise Pick Up
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience
• Performs Fill Floor process multiple times per day based on business need, pulling and staging merchandise for Merchandising & Pricing Associate to place on the sales floor
• Locates and pulls merchandise on Out of Stock Pull List, and stages merchandise for Merchandi
I have worked here for the 3rd year and in the 3years I have worked at two tkmaxx branches and they were all the same. They put alot of pressure and work on the sales associates, its like a sales associate would be doing work two or three people are ment to do.
If you work in the fitting rooms it is a nightmare every staff hates working in the fitting room and sometimes you will be stuck working shifts in there and they expect you to serve customers like your a 8 arm octopus meaning you have to give fitting room tags,take back fitting room tags, sort out the clotheing in dept number all in one go and at busy times when there should be two staff to help there is only one. I couldnt wait to get out of this company. the company makes and turns over so much money as they are soooo busy and they wont pay for extra staff and help.
You wont even finish on time if your on a shift till closing time, once the store is closed your doing 1-2 hrs over time and you have to because the managers say you have too, this again is the cause of lack of staff on the shop floor causing certain associates to work double triple hard and do over time.
You will suffer from migraines and dehydration and they wont even buy extra plastic cups for there water machien and sometimes the water machiene is out of water for days and weeks.
It is the worst place to work in you will feel like a slave and a mug.
And customers come 1st, customers can take whatever they want in to the fitting rooms even knicke
Pros20% staff discount, christmas partys, double pay on bank holidays
Consvery poor with stocking up on water and cups so you will dehydrate, one associate does 3 associates amount of work, you will always stay behind after closing time, the routa is always random hours up and down mess's with your life
A great job for college students or as pocket change
TJ Maxx is a great place to work in if you're a college student, a first time worker, or someone in need of pocket change.
The hours are incredibly flexible and based on your availability, though they have their requirements too (like weekends/closing shifts), etc.
The pay could be better, but you get an increase every year and there is opportunity to grow, though it may depend on your willingness to move forward with the company.
The employee culture is incredibly diverse. Everyone gets along for the most part and employees look out for each other, especially when management can get troublesome. Management changes every 3 years, so adjusting to the newest Assistant Manager may be a hassle for some people.
And because management changes so often, you'll sometimes get someone you either really enjoy or really dislike.
The holiday season is the worst, starting from after Thanksgiving all the way through the New Year. Hours are long, management is stressed, there's too much merchandise and the store hours change to accommodate for the insanity. The worst part of the holiday is when it's over. Schedules get cut to accommodate for the holiday expenses, and you may find yourself with little to no days of work. This period only lasts up until March, but two months of working between 10-15 hours may be too much of a risk for some.
Full-timers get the usual benefits (retirement, health insurance, accumulative paid vacations, etc) while part-timers get some benefits (
On a typical day I would go to the front and check the line up to see where I am for the day. Occasionally I would just be a cashier all day if we are very busy. At the registers we suggest our company credit card, where I explain the cards benefits, or suggest gift receipts, or gift cards. While up front I maintain the front end, ensuring it stays neat and organized. If there are enough cashiers, my managers prefer me to be on the sales floor. I am good at stocking, organizing, and displaying merchandise. They also appreciate that I greet customers and assist them when needed. My managers are very pleasant. They are very understanding, helpful, and personable. If any issues occur, they really do their best to fix those issues to the best of their abilities. I really do work with many great people and am friendly with the majority of my coworkers, including my managers, which really makes for a positive work environment. The majority of my coworkers are helpful and we work as one big team to get the job done. I do work with some hard workers just like myself who have a good work ethic, as well, which I believe is a rare, yet crucial trait to have. The hardest part of the job would have to be when we are understaffed for the day because it effects all aspects of the job and unfortunately we do not have enough people to ensure all jobs get completed, therefore we all have to pull through and carry the extra weight. The most enjoyable part of the job might have to coincide with
Working at a TK Maxx store can be overwhelming at first if you have no experience in fast fashion retail. There is a lot of manual work, bending and lifting, you can be called to the tills at any time, then return to your department, then help others on other departments, basically there is no idle time for you. Which is good from a business perspective but can be very tiring and some people just can't cope with the demand. You'll do 342854 different things all at the same time.
Sadly, customers will treat you badly. You'll have to put up with non-stop arguments (especially at the tills), I had one where a customer spat at me and others because I refused to give a discount on a £2 pair of socks. This example might be on the extreme end, but be prepared that a lot of customers will think that you are just a vending machine. In the other hand, TK Maxx serves customers on a conveyor belt, which might explain this behaviour from them.
The shifts can be adjusted to your needs if you talk to your manager. Early shifts are the quieter ones and typically offer shorter hours. This is better for people who like to mind their own business as the store isn't very busy, do the job (mainly refilling shelves and rails) and then go home. Late shifts start from around noon and are a lot more busier. You won't do refilling, but maintaining your department (picking up things from the floor and put them back on the shelves) and serving at the tills when required by the manager. Afternoon s
A typical day at work
Maintaining the shop floor, which includes picking up clothes off the floor, from the tills, and fitting rooms.
If doing morning shift, help put out new stock
If doing evening shift, be prepared to stay up to an extra hour after store closes getting the shop ready for the next day
One thing, it's a good way to keep fit, management do not want to see anyone wandering around, many staff were fired after their probationary period because they weren't walking fast enough compared to other staff (which is fine, when it get's busy you need a fast pace as you may find you are the only person in your department and you have to be able to handle that).
On to the review:
Associates are mostly always great to get along with, they usually have a common cause, the hatred of management. I've made many great friends whilst working here. However, TK maxx as a company need to find a way to sort out the management-to-employee relationship. Most of them treat staff with no respect whatsoever, and I've heard this from many employees and former employees from other stores that pop in and have a shop. TK Maxx state that they want to train people to become team leaders, perhaps it is my store, but that is simply not the case. Many staff members who are hungry to be trained to be team leader are constantly overlooked and the store manager has actually hired someone from a totally different job, and is training to become team leader in TK Maxx h
A Typical Day At Work
My typical day at work comprised of working on the shop floor to ensure that all clothing and mens related items were in the correct departments according to department code and size.I was required to tidy and organise gift tables as well as gondolas in such a way that they were appealing to customers in order to facilitate customers finding their desired items. My duties also included handling and serving customers on a regular basis. I was also required to help and assist customers if they had any queries.
What I Learned
At T.K. Maxx I learned all the relevant training of an exceptional sales associate as well as good communication and customer service skills as I was required to do returns and deal with unhappy customers.
The management at T.K. Maxx was welcoming, I was very fond of some of the managers but I felt victimised by others as I was always being picked and criticised on. They was a very bad sense of communication between the managers as I would be told to do something by one manager, then another manager would come and tell me that what I am doing is incorrect and I would be in a position where I would have to redo a whole task from scratch due to this and even after conferring with the manager that set me the task in the first place, he would disagree ever telling me to do the task the first way in the first place just to cover his own back and I would be blamed for incorrectly doing the task. I also encountered
ProsExperience of being a retail associate.
ConsPoor management communication
Questions And Answers about The TJX Companies, Inc.
If you were to leave The TJX Companies, Inc., what would be the reason?
Asked Mar 27, 2017
Unrealistic expectations. 1 credit per 100 transactions when at least 25% have one already. Store manager will throw anyone under the bus to get ahead of others
Answered Apr 4, 2021
Management unable to "walk the talk", unable to provide equity of treatment.
Answered Feb 15, 2021
What questions did they ask during your interview at The TJX Companies, Inc.?
Asked Feb 25, 2016
If we minded working with employees of different ethnicity.
Experience in customer service.
Why we were right for the position.
Answered Oct 15, 2020
Why do you want to work here?
Tell me about a time you had a conflict with someone?
Tell me about a time you had a negative experience at a business?
(i answered and said what I would do if I were the employee in that situation and she said she said that was the next question she was about to ask)
Previous work experience, what did you like/didn't like about working there?
Answered Sep 10, 2020
What is the interview process like at The TJX Companies, Inc.?
Asked Jun 15, 2017
interview orientation videos
Answered Dec 9, 2020
Answered Oct 20, 2020
If you were in charge, what would you do to make The TJX Companies, Inc. a better place to work?
Asked Apr 13, 2017
Raise the pay to 15 minimum
Answered Feb 18, 2021
Operate 7 days a week but change shift hours from 6am to 6pm ONLY. Full time status is met at 30+ hours. No overnight shifts because they are unproductive for any human being. Set realistic metrics for success so you can actually reward individuals who perform regularly rather than give them lip service and carrot-bait them.
Answered Jun 10, 2020
How are the working hours at The TJX Companies, Inc.?
Asked Feb 25, 2016
Mon-Thurs 6am-4:30pm or 5pm-3:30am
Fri, Sat, Sun (6am-6:30pm)
Different departments have different schedules but these are the main ones
Answered Oct 20, 2020
Shift work. If you work 2nd or 3rd shift, forget about spending any quality time with friends or family.