Does not value it employee's. Underpayed, undervalued and treated as replacements.
Working with the Vitamin Shoppe has to be one of the worst experiences of my life. I worked in the Woodmere Ohio location from Feb 2013 to August 2013. They made rash and over ambitious promotions within the store without properly interviewing. I personally watched my assistant manager steal products along side the Store Manager. I moved stores to the Mentor Ohio where it was a major difference. Once I settled in, I made the decision to make a HR complaint about the stolen products. Not only did it take months for the company to only tell me they did not find the proper information to charge to terminate the employee's, it showed the lack of follow through within the company. 3 months is not acceptable for an HR investigation for any company.
Room to Grow?? Forget about it. I can't speak on other stores and district, but I can tell you in that district, it is almost nearly impossible. After speaking with fellow employees who have invested years of employment with the Vitamin shoppe, it was a commonality. Most were concerned that friendships were valued more than talent and growth. Many store managers have personal relationships that borderline inappropriate for the workplace. Many, are relationships outside the workplace.
Health Enthusiast position is a joke. They speak highly on the value of the position to the company but they almost allow nothing to be done by the Health enthusiasts except help customers and put stock away. For instance, the company has a lot of in
ProsProduct knowledge you can take to further jobs/careers post Vitamin Shoppe
ConsLack of management, lack of trust, lack of hours, underpayed, overworked
I worked at the Vitamin Shoppe for a little over a year. In the beginning, it was a great environment. We set up our own, new store, and we were all learning on the floor in another store close by. The training through Vitamin Shoppe University is helpful at first, but if you learn at anything past a normal rate, meaning you read an absorb information quickly, it becomes useless after about five months, when you can't go any further because you have finished it before the allotted time period. Store manager was responsible for store operations, inventory accuracy, sales, market activation, recruitment and hiring, and a plethora of other, sometimes menial, tasks. In my particular store, we went through about half a dozen people in a year, most of which were forced to give their resignation (like myself,) for reasons not made clear, or they were threats in the guise of 'not being a motivational fit.' The Vitamin Shoppe is all about the 'Vitamin Shoppe speak'. If you don't speak it, you are doomed to exist at a low level forever. Company sponsored events are only for store managers and above. Nothing is done to educate lower level employees past VSU, though they practically demand you have working knowledge of everything they sell. The dress code is termed business casual, which in VS speak, means khakis (though I got asked not to wear them, because they don't look professional enough,) black slacks, and button down shirts in royal or sky blue (heaven forbid you wear a different
Prosbenefits packages are amazing, company reimburses all travel expenses, associate discount, training program is fairly effective
Consmicromanagement, no job security, they force people to quit rather than fire them, no one in upper management is ever fully honest, dress code policy is far too stringent, store managers have to do too much work
Typical Day: You get to work with your friends and people you sincerely being around, you help customers with their health and wellness needs, you rotate product, and you do various other operational tasks throughout the day.
What I Learned: That you can be promoted to store manager, and take the store from the worst in the district to the best - and then get fired for providing Military, Police and Fire Discounts (evidently it's against company policy, yet I've still not gotten a response from the HR department on my request to review the company policy on discounts. Oh, by the way GNC makes it well known that they provide a 15% military discount). In addition, if you are in favor of "double standards" you will love working for THEEEE Vitamin Shoppe. The District Manger (Dallas) has such a blatant "double standard" policy (ex: Hey lets make the store manager of the WORST performing store in the district - the field training manager. Hey, why don't we fire the store manager of the BEST performing store for giving Military, Police and Fire discounts.) HMMMM. Not a good business move.
Management: District Manager and above.....kind of a combination of jellyfish (no spine) and a rodent (sneeky and does things behind your back). You have your executive management team that has zero background in health and wellness, left a major toy distributor to wreak havoc on a previously well-run, culturally-strong company. It seems that the Dallas, Tx district has a majo
Retail Assistant Manager | California | Oct 15, 2019
Difficult when it shouldn't be
As said in the title working for the Vitamin Shoppe is difficult when it shouldn't be, and the management makes it that way. At least in my experience at the store I worked at.
A typical work day is slow with 1-3 small bursts of traffic throughout your shift and this applies to different locations. While not necessarily bad it can get boring and you do tedious and meaningless busywork to make time go by.
The sales culture is very toxic and immoral. They will push private brand sales so much and I get that its good to get private brand sales, but it's to the point where your recommending a product you know is bad rather than an objectively better product. Immoral to the customer as well as toxic. If you don't push private brand then you get disciplined. (Receiving discipline may differ from location. Just experienced it at my location).
Scheduling can be quite difficult as they work with a system called smart scheduling. Basically hours are given based off statistics of high traffic hours. While it sounds good for the company, that's entirely all that it is. It doesn't respect the employee's own personal commitments.
If you're starting out as a health enthusiast/sales associate, good luck finding hours because you get less than 20, and if you move up to a Key holder position be prepared to put a halt to personal goals such as education to work as one. Despite the false assurances of being "Flexible with hours". While they do promote from within, they seem to fail
ProsNice Coworkers, 25% discount on Merch 40% on Private Brand, Nice Customers
Bad company to work for. Expand, Greed, Money, Poor pay to the worker.
The corporation is interested in becoming a starbucks corporate monster. It only cares about expanding and money. The hard working sales associates that have to know so much about natural health and do most of the work get paid hardly anything. People are hired for higher positions that have never even worked in the health industry and know hardly anything about health. The company seems to just like to show disrespect to the hard workers who do all the work. Its better than slave labor, but for all the money the company has you would think that they would want to pay their workers more. Alot of turnover. It makes me sick to think that this company is so corporate and hardly practices the values and decent human relations that are associated with natural lifestyles. Just another corporate company that overlooks the hard working under paid worker. I have worked there among other health retail stores and attended meetings so I am not just some previous employer who got the short end of the stick and is bitter. Other people will say the same thing about it. The company needs to treat the person who makes the money for it and with more respect and also needs to increase the pay. Fix the computers that take forever to load. It also needs to learn about human relations skills. Quality and happy employess would bring in more sales then expanding and paying minimum wage. The corporates dont seem to get the fact that an unhappy employee is a not a good thing. Unfortuantly there are no
Oversee all store operations, enforce all store merchandising
· Recruit, train, schedule and coach a high performance
· Play a leadership role in customer service
· Understand the financial improvement of the company and initiate
actions to improve results at the district
· Understand and apply complex product knowledge
· Receive and process shipments and maintain inventory control
· Establishes, models and reinforces outstanding customer service and hand selling.
· Fosters a health, fitness and nutrition culture. Fosters a positive work and shopping environment that embraces diversity and promotes sales.
· Builds and develops a team of qualified assistant store managers and sales associates who can achieve established goals and objectives
through recruitment, training and development.
· Executes and maintains operational, promotional, and visual/merchandise standards and initiatives, ensuring that the Vitamin Shoppe Brand
and company are well represented.
· performance reviews; creates goals and implements learning plans to develop Assistant Store Managers and Associates, building a talent
Your typical day is spent working usually a 8-13 hour shift stocking shelves, working with customers (when you can), and doing a lot of unnecessary (if not redundant) paperwork. You are also responsible for making sure that inventory is spot on, constantly.
What I learned about managing a store for Vitamin Shoppe was that it's just a surprisingly unhealthy work environment overall. This surprised me, because they sell 'health'. In my case I had a district manager who was probably the most unqualified person to be a DM I have ever run across. She clearly had no understanding of what it meant to be a manager let alone of how to treat people. Even with a decade of management experience, my experience didn't matter at all. It was her way or nothing and VS is not the least interested in your opinions (unless they are ideas that clearly don't build a business). If you needed help or support from your DM, forget about it, you weren't getting it and then to make things worse, it was sometimes spinned that the problem you're having was your fault. VS was to put it simply, a snake pit. Co-workers were okay for the most part. SM's seem to see a lot of turnover for some reason. Hardest part of the job I think was just dealing with my DM because she had like two personalities and you never knew which one you were getting and even then her communication was horrible (again, your fault not hers). Most enjoyable part of the job I would say would've been working with the customers, which I
Prospay and benefits, on-going education
Consvery poor communication and decision making from upper management, too much redundant paperwork, high turnover
Great work environment. Bad pay. Bad work/life balance.
The culture at The Vitamin Shoppe is top notch, at least my experience. You get to work with great people and that makes a huge difference during the day. THe vitamin Shoppe, even though it is a retail company at the end of the day puts a lot of effort into hiring quality people. They look for positive energy, ability to learn and adapt in an always changing industry and they especially look for a strong willingness to learn. Product knowledge and the passion to learn about health and wellness is of the utmost importance to this company. Even more important is the ability to relay this knowledge with customers and that means they want you to have strong communication/people skills. If you do not have these skills The Vitamin Shoppe is deffinently a company that will help you develop these skills.
As for compensation and pay. Not that great. Its a retail job at the end of the day and you get paid as such. You do not make commission here. It is just an hourly rate and not a good one. The health insurance benefit package is the only thing that reallly stands out. It's a comapny who is all about health and wellness and they back that up with a good health insurance plan.
Work and Life balance is not that great either. Once again, this is a retail job. You will work weekends. If you are lucky you will get one weeknd off a month. The schedule changes every week. There is no fixed schedule in this company. One week you could be opening the store three days a week and closing it
ProsGreat company culture, learn about health and wellness, discount supplements.
ConsBad pay, bad schedule, usually short staffed, only get half an hour for lunch, bad work/life balance
I thoroughly enjoyed working with the Vitamin Shoppe. There is a lot of room for growth within the company, they are wlling to work with you if you need to relocate, and they treat the employees excellently.
A typical day at work mostly consists of assisting customers with their individual health and wellness goals. Actively listening and finding the perfect products for their needs. I made it my goal to build a relationship with every customer and make sure they they left with exactly what they wanted to enrich their lives.
Problems will arise when you use technology everyday. Quick thinking skills are essential and a general understand of computers, printers, and P.O.S systems. Occasionally a register might go down and you'll find yourself with a line of 5 customers and several needing assistance finding products. Being able to find a quick resolution to ensure every customers needs are acknowledged and met is very important.
I learned all these things by working with the Vitamin Shoppe, and definitely more. The management is comfortable to work with and come to with issues if needed. I always felt secure in my position and heard by those in positions above me.
The hardest part of my job was finding like minded potential candidates for hire. I am passionate wherever I work and when it came to recruiting, it was difficult to find similar candidates.
I most enjoyed helping customers. I met many different inspiring people, and the fact that I could help them achieve the
Prosassisting customers with their needs, health benefits, internal growth opportunities, and paid training in health and supplements
Consold computer systems which lead to a lot of technical problems
Retail Assistant Manager | Mentor, OH | Oct 4, 2015
Good opportunities, fun work environment
Establish, model, and reinforce the Branded Customer Experience (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors. Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines. Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and Health Enthusiasts. Oversee and perform regular maintenance; Clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team. Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, stocking shelves, pricing merchandise, cleaning fixtures and displaying products. Aid the management team in the
implementation of merchandising, promotional and operational standards. Perform category maintenan
ProsMinimal stress, has opportunity to advance if you put forth the effort
ConsMust be flexible with schedule in order to hit 40 hrs, never a consistent work schedule
Questions And Answers about The Vitamin Shoppe
Does it help to have a college degree to receive a higher starting pay?
Asked May 17, 2017
The pay for many of our hourly roles are predetermined, regardless of higher education. If a Health Enthusiast is interested in pursuing management opportunities at the corporate level, this may be a requirement for certain roles.
Thank you for your question.
Answered May 4, 2020
In the management roles, yes
Answered Oct 25, 2017
How do they train employees about their products? There are so many products!
Asked Sep 6, 2016
Here at The Vitamin Shoppe we take product education seriously! We train our esteemed Health Enthusiasts by utilizing an internal platform called V-University. Within V-University, H.E.s are able to take training courses and watch insightful videos. Many of our Health Enthusiasts feel that staying up to date by receiving continuous and updated product education is one of the best parts of the job...especially those passionate about the health and wellness industry!
Thank you for your question.
Answered May 4, 2020
You mostly learn through asking your manager questions and talking with customers on the floor. You definitely walk away from a shift learning at least one new thing every day
Answered Nov 22, 2017
How did you get your first interview at The Vitamin Shoppe?
Asked Jul 22, 2016
Saw they were hiring on Indeed so I put my application in on the company website.
Answered Mar 8, 2019
Walk-in. Called back a few days later.
Answered Oct 25, 2017
How would you describe the pace of work at The Vitamin Shoppe?
Asked Apr 10, 2017
Horrible. Treated like just a number in their system. You will be constantly reminded how replaceable you are. If you're not "in with the cool kids" you don't get to keep your job as they will cut your hours driving you to quit so they don't have to fire you.
Answered Jul 14, 2018
Fast pace.job you got to be quick on your feet
Answered Oct 29, 2017
Does vitamin shoppe pay associates commissions on products?
Asked Apr 7, 2017
We are not a commission based retailer. Our Health Enthusiasts are paid hourly or salaried (dependent upon the type of role you are in). When store management teams reach their sales goal each month, they are awarded a monthly bonus as an incentive!
Thank you for your question.