Working at Tillys: Company Overview and Reviews

1262 reviews
Tillys Ratings
Average rating of 1262 reviews on Indeed
3.5Work-Life Balance
2.7Pay & Benefits
3.0Job Security & Advancement
10 Whatney Irvine, CA 92618
1,001 to 5,000
$500M to $1B (USD)

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11 salaries reported
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17 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2249 reviews
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Tillys Reviews

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Overall Reviews at Tillys

| United States | Jan 19, 2015
Lol no.
I’ll start by saying that if this company invested even HALF the money on its employees as is does to look “current and happening” it might be a decent place to work. This company spends money on flying prop planes that read “Tilly’s” around all of the beach cities [my friends have spotted these flying around Manhattan Beach, Dana Point & Newport] during the US Open there were multiple people riding around on passenger bikes in Tilly’s shirts, meanwhile we can’t even get paper plates in our break room? Oh and speaking of break rooms, the vending machine [if it’s ever fully stoked] prices are almost outrageous – it may as well be “for profit”, $.90 for a Snicker’s bar, seriously?! We have 2 ½ microwaves, because only two of them function properly, the other one is a draw – your Lean Cuisine may be frozen in the middle, while the sides are scalding hot! Additionally, the water filters are constantly needing to be replaced, apparently you just need to press the resent button, which would be fine except for the fact that the water is murky! Countless employees have “floaters” in their water at the bottom. Sorry if these seem like petty things to some, but when you’re spending 2,000 hours in a year at a highly profiting company you figure they could at least give us the little things that we’ve asked to get changed. Meanwhile the store employees get treated very well, we aren’t allowed to keep “vendor gifts” but apparently store employees get goody-bags, high quality headph
Prosindustry relationships, benefits
Consadvancements, irrelevance to the industry, dying brand, almost everything
Seasonal Associate | Temecula, CA | Mar 19, 2015
Extremely positive, chill (yet professional) place to work; great staff, customers and merchandise!
On a typical day at Tilly's, I arrived a bit early for clock-in, assessed what would be my daily duties (cashier, sales floor, etc.) and then clocked in. I learned how to communicate with people-both professionally and personally, drawing a fine line where appropriate. It was very easy to balance my work and social lifestyles, because Tilly's was very accommodating. When I first began my job, I was going through a lot of turbulence, such as sickness, personal struggles, living situation problems, and my child was also to be due shortly after landing the position. Yet, the management were all very understanding and positive. They let me know what was truly important and I always made it a point to clarify my schedule, let them know way in advance of any future occurrences and possible time disputes, and anything else. I assured them that none of this would interfere with my ability to perform my job whatsoever, and I undoubtedly lived up to that statement. I called the store repeatedly to inform them, regardless of any personal commitments and plans I had, that I would be completely open and always happy to help out, regardless of the time. It was not at all unusual for me to cover full, 8- hour shifts for coworkers who had to study for finals or called-in sick at a moment's notice. Because of that, they frequently relied on me to cover emergency call-outs, gave me extra hours, and often praised me as being one of their most reliable associates and best cashiers they had. Comm
ProsGreat music and outstanding management!
ConsWasn't kept long enough (seasonal) but would gladly work again for them in a heartbeat!
Sales Associate | Huntington, NY | Aug 8, 2013
Good if it's your first job, otherwise avoid.
I brought years of customer service experience into Tilly's and originally I applied to be an assistant manager. I was told that the spots were filled, but they'd interview me for the sales lead position. I was hired, but what they didn't tell me was that I was hired as an associate. So not only did I never have a chance to get what I applied for, I was at the bottom of the ladder. At first I shrugged it off because it wasn't much of a pay drop and I was promised more hours. For quite a while I was only getting 8 hours per week, which was a real shame because I liked the work, had great co-workers, and the environment was perfect for me. Eventually I worked my way up to getting 20 hours a week, and was doing pretty well for myself. I was told that I was getting promoted to the sales lead job that I should have had from the start. Unfortunately that all changed when my store manager got promoted and they hired a new one from outside the company. I don't know of any retailer that just hands someone a store out of the gate, and after working for Tilly's it was easy to see why. Everything stopped being in accordance with the normal procedures. The aforementioned promotion never came. Hours were no longer sales-based, it was simply whoever the new manager brought over from her old job got all the hours. I was back down to 8, and then eventually only 4 hours a week, even though upper management always told me how valuable I was to the company. Meanwhile all of my requests for tr
ProsDecent employee discount, mostly relaxed environment, the job is very easy
ConsUnfair treatment, lack of communication, same retail garbage that you'll find almost anywhere
Senior Retail Sales Associate | Illinois | Jan 12, 2020
Epitome of Terrible Retail
I spent nearly three years at Tilly's, and I can say that the only highlights of the store were my fellow employees and the generally relaxed vibe of the store (this, of course, depending on your specific location's management staff). I resent Tilly's as a company -- given the hours you're expected to work, the broad responsibilities you can carry, and the amount of soul-crushing customer service expected of you, a few cents above minimum wage is simply not enough. Things were more or less fine when I first started, but when we received a new District Manager, who instituted ridiculous changes such as cutting hours for individual shifts and new rules for in-store conduct, things took a turn. She acted with impunity and proved just how terrible upper management at Tilly's can be. Don't let the cool California vibe of the company fool you -- it's operated like it's straight out of Pyongyang, minus the efficiency. The turnover rate is startling -- granted, the majority of employees were high school students, who are not known for their reliability, but there were plenty of talented and hardworking people who only stayed for a matter of weeks before realizing that their efforts were not being properly rewarded nor acknowledged, especially when there was a store right next door which expected much less of their workers and paid nearly $3/hr more. Even my own managers would routinely express their frustration with the company and were almost constantly looking for opportuni
Retail Sales Associate | Virginia Beach, VA | May 29, 2015
lively and fashionable environment with phenomenal people
When I worked for Tilly's, I would arrive early to greet my coworkers of the day and stow my belongings in my locker, which I found very trustworthy of the company to provide. I then would proceed to connect my walkie-talkie and acquire a set of keys if working the fitting rooms section. I would float around my section and straighten up and refold jumbled clothing. I always stayed aware of any nearby persons--whom could be a possible shoplifting threat to the outstanding company. I learned much about others based on attitude and mood, and how they desired assistance, which improved my overall role as a service associate. I also gained a stronger fashion sense when working for this retail/clothing store because I sort of became an eagle, detecting certain fashion cues to better accommodate customers. Towards the end of my shift, I was to return my talkie and keys, find the manager on duty, and clock out at the front cash register. Before I exited the store, he or she was to observe my belongings and clear me to go home. Honestly, there was one time I had been written up at the beginning of my employment because I did not follow the exit procedures once, but after that I maintained appropriate conduct and followed through with my word. My coworkers were always happy and energetic to see customers and me, as well. I enjoyed spending time with them during shifts because it was always a good vibe! I would not describe any part of my employment as being 'the hardest part', though I
Prospositive energy in the store, beneficial merchandise discount
Consnot many hours/week (seasonal)
Cashier/Sales | Schaumburg, IL | May 7, 2019
Terrible management, nice co workers
Tillys managers have no idea what they are doing. They do not know how to schedule. They will schedule you for 6 days out of the week, 1 day the next week, 4 days the next week, not schedule you at all for 2 weeks, and so on. They do not know how to schedule. So if you are looking for no consistency, tillys is the place for you. Most of the managers are pretty laid back and super kind except there is one who is just terrible. Constantly verbally attacking their employees, talks bad about everyone behind their backs, acts like they are better than everyone. When in reality, this specific manager sits in the back room all day, does nothing, and just eats. This manager is in no way professional. One of the most rude, cruel, and terrible people I have ever met. Tillys is a really easy place to work at. I enjoyed the work a lot and I really loved my co workers and other managers. Everyone is super friendly except the one manager. The pay isn’t the best. Also finding someone to cover your shifts is basically impossible. There is also someone who works there that will try stealing your shifts. Basically Tillys is really laid back and you don’t have much to worry about. The only thing is, scheduling is not/will never be consistent, the managers have no idea what they are doing and should probably become associates at this point, and the one manager is the most terrible and mean person you will ever meet. So if you’re looking for a job that’s basically trash, Tillys is for you. Also t
ProsDiscounts, wear whatever you want
ConsShort breaks, terrible management, no consistency with schedules, low pay
Retail Sales Associate | Broomfield, CO | Apr 18, 2022
Dull environment
I started working at tillys because I knew a friend of mine that had also applied before me and got accepted. From what he had told me about the job, and my initial expectations, I anticipated an easy job with a fun work environment and looked forward to working with someone I knew. It turned out it was precisely that, easy work. But with that came low pay in flux with the number of responsibilities expected out of you that I did not feel accurately reflected may pay. I also wasn't the only one coming into work already having known someone. It seemed like management hated that and discouraged employees from talking to one another while on the floor. Of course I know when it's time to work and occasionally talk with employees if it's slow but a contentious environment slowly began to build, as if everyone were walking on eggshells. What really rubbed me the wrong way was the fact management themselves would be chatting away at the front of the store, even at times when we were busy. Shift extensions were used poorly IMO as well. People could get sent home and within the same sentence, extend another employee... Very hard to schedule your life outside of work when you never know if you're working a 5 hr shift or last minute being extended 2 hrs. Also, availability doesn't exist. You're availability could be from 9-4 and you could find on the schedule for you to work 4-9, completely outside the initial boundary. At that point I felt disrespected of my time, especial while I'm si
ProsSnacks provided occasionally, nice individuals, easy work
ConsManagement, work environment, low wage, hours/shifts
Sales Associate | Elk Grove, CA | Aug 5, 2013
Company culture turns employees into uppity vultures
Ive worked as a sales associate with TIlly's on and off for roughly 5 years. Being only my second job ever the experience initially was great, and I excelled because of the light atmosphere. This all changed quickly. Management shifted more than a Grand Prix driver. The company initiated a performance-based system that determined your hours. Im all for competition, but when you have to cheat to win, and the certain employees are given more hours anyway, its not worth the fight. My store was in a suburban strip mall, it wouldn't be that difficult to setup a more regular schedule. Sales were pretty predictable. I came back to my store after earning my bachelor's and struggling to find more legitimate work. I wasn't expecting much, but I wasn't offered anything more even though I had a college degree and a previous good standing with the company. Furthermore, I'm sure this is true for a lot of retail places but if you know the hiring policy, you might cringe. Let's just say the Abercrombie Bias lawsuit that occurred in 2004 didn't raise much of a red flag for this retailer. It may seem like I have a particular bone to pick with the company, and I do, but the company leaves a lot to ask for and falls to establish spirit in its employees. If you absolutely love Tilly's aesthetic or this is your first job. Its a great place to work. You receive an employee discount, you get to work with people building outfits, and usually work with a great team of young adults. So rememb
Proscasual dress, decent co-workers, employee discount
Conscompetitive sales, lack of transparency
Sales Associate | Melbourne, FL | Apr 17, 2015
Probably the worst set of managers anyone could ever have
Your weekly schedule (including the number of hours you work) is based on your sales stats... which is based on whatever the cashier decides to do during checkout. This kind of system caused a lot of problems in the store that I worked at; a lot of sale-stealing blaming and whatnot. This is really a terribly thought-out and fallible way of giving your employees hours, because, let's be honest, people in my stores stole those large sales quite often. Definitely not uncommon, and I'm sure it happens in other locations. On top of this, my managers, save one, were completely incompetent. Absolutely the worst group of people I have ever had as my superiors. I will not go into details, but one of them in particular caused a lot of problems with me when I worked here while in high school. It was so unnecessary and it messed with my (already poor) mental health so badly. After leaving my position to go to college, I vowed to never step foot in, shop at, or work for this company ever again. In addition, I advise anyone who brings up my past employment here to not support this company. Absolutely horrific business practices, no benefits to being a sales associate. The Job/Work Life Balance portion was rated four stars due to the fact that you barely got any hours per week. There would be months where I would only have one four-hour shift per week. I think the most hours I ever got in one week was somewhere around 30, and that was during peak. What is the point of that?
ProsBi-yearly raises, corporate visits can result in gift cards, 20% employee discount, gift card given to employee of the month
ConsEverything else, THEY DON'T GIVE YOU ANY HOURS
Sales Lead | Indianapolis, IN | Sep 4, 2015
Good first job, too much of a lax environment
This is my third retail job and something to get me through the last couple years of college. I think this job is great for a first time gig for those in high school. I have been with this company for almost 3 years and while I do not have a lot to complain about there are some things that I have found to be annoying. Starting pay is minimum wage, which for a first time job I think is great, however, when I first became hired, the company said they would pay you based on your experience. I have not seen that happen. Fortunately for me, I have been a Sales Lead and make 2 dollars over minimum wage. My next complaint is with the employee discount. The discount is only 20%. At places I have worked before, the company encourages their employees to buy their merchandise so the discount is typically 50% or 40%. Tilly's discount is the same as the coupons they give to their customers so there is not much of an incentive to buy the clothes. The management team can be fun but they can also get burnt out quickly and the turn over rate where I am located is alarming, the same is with the sales associates. I am the longest running associate being 3 years and that is very rare. I told feel that the team is very motivated to sell on some occasions, especially with the large amount of rude customers that come in (that's typical in every retail job). The most enjoyable part of work is how close knit the management team and associates can be. I enjoy everyone I work with when we all work toge
Prosfun atmosphere, great co-workers
Consrude customers, low employee discount, on-call shifts

Questions And Answers about Tillys

What is the best part of working at Tillys?
Asked May 20, 2020
The fact that everyone is so welcoming.
Answered Jun 30, 2022
Co-workers and the discount
Answered Jun 28, 2022
How did you get your first interview at Tillys?
Asked Jun 29, 2016
I applied on their website and they gave me a call about 8 days later saying they would like to set an interview with me.
Answered Apr 26, 2022
I filled out the application online and also gave my resume to a manager in store
Answered Aug 13, 2021
What did you wear to the interview?
Asked Mar 31, 2017
It was a bit cold so I wore a casual outfit. It was a graphic tee with a flannel and a pair of beige pants.
Answered Apr 28, 2022
Wear something that you would wear to a shift if you were to get the job. I wore a cute tank top, a jean jacket, and ripped black jeans. Match the store's aesthetic, but don't be too casual.
Answered Aug 13, 2021
On average, how many hours do you work a day at Tillys?
Asked Sep 24, 2016
During off season, there are barely any hours to give. Sales associates usually got 6-8 hours a week, sometimes only 4-6 hours, but during holiday season and back to school season, sales associates probably get around 15-25 hours a week, maybe more. The only people who get a lot of hours are managers and sales leads.
Answered Aug 13, 2021
I mainly work 4 hrs. When It was holiday hours I got some 8hr shifts.
Answered Jan 28, 2021
Since the interview is on the spot once you turn in the application, what would you be dressed in?
Asked Jan 19, 2017
Business casual
Answered Jun 26, 2019
Dress in a style that’s, “in”. Preferably a skater style
Answered May 13, 2019