Working at Topgolf: Company Overview and Reviews

2204 reviews
Topgolf Ratings
Average rating of 2204 reviews on Indeed
3.4Work-Life Balance
3.3Pay & Benefits
3.2Job Security & Advancement
Dallas Office: 8750 N. Central Expressway, Suite 1200 Dallas, TX 75231
$500M to $1B (USD)
Restaurants, Travel and Leisure

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Based on 6724 reviews
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Topgolf Reviews

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Overall Reviews at Topgolf

Caddie | Edison, NJ | Dec 19, 2020
Good place to start out
At the company I worked in a few roles, you will learn a bunch that will better you in the beginning of your work career. The specific Edison venue really was never very good. The venue puts up great sales numbers but the venue's usually feedback from guests is negative. They try to make employees feel appreciated by giving back to them with some pretty good benefits and regular things for associates to do (Ice cream truck, Subs, Candy stations, end of year party). This makes it a bearable workplace. Management rotate departments every few months and the DO usually only stays for around 2-3 years before they get moved to another venue. Depending on the manager you are stuck with you will love it or hate it. You meet some great people and some people who annoy you. If you are good at sucking up to management you will be great here. If you like to speak your mind and say you don't appreciate the way someone handled a situation or think you may have ideas worth listening to do not even apply to this venue. You will be let down by the management team. You can ask any associate in the building and I'm sure they have a list of favorite manager to least favorite. I recommend the job but only as a start and to learn some basic stuff. Overall come to work get a paycheck, gain experience and leave. Finally, I will leave you with a rank of the positions available and why they are ranked that way. 1) Bay host- If you like to talk to people and have serving experience and like to do so
ProsFree Golf, Half off food, Good experience, Fun, Cross training available, Work/Life Balance at low levels, Health Benefits
ConsShort breaks, Problems not always taken care of, Constant blame on you, Accountability lacks, Sometimes don't eat, Favoritism
Ambassador | Pittsburgh, PA | Aug 27, 2021
Poor management, unorganized workplace
I worked for top golf at the Pittsburgh venue, within the past two years it went from being a great place to work to me being miserable everytime I walked on the premises. Management is horrid don’t ever expect to get any of the managers help for anything if you’re not one of the “favorites”. Team leads are the exception and what keep the venue running smoothly, even though they are treated poorly by upper management and are over worked. Our Director of operations is a chump. He knows nothing about what goes on in the venue and is barely there. Expect nothing from him. I worked as a bayhost (server) and you can either make great money if you’re liked by your scheduling manager or you can make nothing because they will schedule you poorly if they don’t like you. Expect to be on your feet for long shifts and learn every job in the venue because you will be expected to do other departments work if they are understaffed (which is always). They call this “one teaming”. Scheduling is chaotic. Expect to always stay past your out time by about 1 1/2 hrs-2hrs. Set your availability immediately because getting a shift covered is near to impossible. They will prioritize house shifts over your shift and if someone tries to pick up your shift and there is a house shift available they will be given that shift instead. There are core values that the company itself sets but no one follows them. Staff itself is great! Everyone that works there ie: bayhost, caddie, bartender/bar back, guest se
ProsDiscounted meals and free gameplay
ConsPoor management, poor work environment
Shift Leader | Overland Park, KS | Apr 28, 2019
Lacking in Management
I had so much fun working for top golf and I actually still miss it sometimes. I worked long hours as a bay host shift lead but I loved the fast paced environment and creating moments that matter for guests everyday. That being said the management at my location was pretty out of touch with what is going out on the floor. Most of them have been bayhosts so they do know the job but that doesn’t mean they really understand the day to day now. Top Golf like so many other employers these days touts s family like environment where everyone has each others back. Don’t be fooled. This is true for some of your coworkers like with any job but some coworkers will lie and go behind your back because they want your job. Can’t tell you how many times I had to answer for things I never did or said because people were upset they got passed over for my promotion. The management team and top golf as a whole are also not great at dealing with associates that are struggling with health matters and such outside of work. I had one of the worst months of my life personally and I am diagnosed with anxiety and depression. Have been since I was 17. So my life was completely falling apart. Lost someone very close to me and I landed myself in the hospital. I wasn’t even capable of calling in or making a call for a few days. During this time I wasn’t called by management except for the first of 3 shifts I missed to see where I was. Then nothing. No one did a house check or called
ProsFree meals, advancement opportunities, fun, free play, 50% off food
ConsManagement out of touch
Caddie | Renton, WA | Aug 29, 2022
Not strong management. Unequal treatment.
The good part of this job is that it is social and there are a lot of cool people that work at Top Golf. You will be engaged and working with a bunch of people. The negative is, some of the management is not that strong. There seems to be a lack of respect between some of the management and bay-hosts to the support staff like the caddies and food runners. Some of them think caddies are their own personal support staff and should help them whenever they need. Caddies take all the drinks for servers, make all non-alcoholic drinks, wash all the cups, take the bus carts with all the dirty dishes, dirty rags, and dumped fluids. You will be on your feet all day going to different floors, lifting, and cleaning various items. You will not enjoy the compensation or leisure some of the other roles provide like Bay-host. Caddies never get off work on their scheduled times or most positions it seems like. Management will listen to your concerns and seem empathetic but ultimately they will not do much besides say were sorry and we appreciate your hard work. Instead of allocating resources to lacking departments they show their favoritism by not doing anything and continuing to reward certain positions like bay-host or bartender more consistently. Management has a 90 day rule about position changes that applies pretty much only to caddies as they will not let them leave their position but will let other roles move different positions before 90 days. I saw an instance where a person quit
ProsCool staff, fun environment, fast paced.
Consunequal work load, favoritism, weak management, bad recruitment, poor technical training.
Server | Omaha, NE | Jun 3, 2022
Horrible place to work
This place has the most childish and unprofessional environment I’ve ever worked in. People spread rumors and talk behind peoples back unchecked, and sometimes they’ll do it to the managers and the managers will form opinions based on those false rumors because they don’t check with the person they’re about unless they’re super serious. The communications between managers and employee is absolutely atrocious, we were often confused or left in the dark until it became problematic for us and we had to check for ourselves what was going on. The managers would have to be talked to time and time again about 1 thing just for it to get done. The structure is set up in a really inconvenient manner and makes work harder for everyone. You’re expected to do a ton of work in each position, and there definitely isn’t an appropriate pay to work ratio for most positions. Overall, the only position worth working there is the bayhost position but if you can’t start in that position don’t bother. They’ll hire you and tell you “yea you’ll work in this position for this amount of months and then we’ll cross train you into being a bayhost” but then those months will come and go and nothing will happen. They’ll use any excuse to not move you up. Most of us were waiting on a promise to move to bayhosting after the amount of months they said it would take. Personally I was supposed to after 3 months but I had to hound them from the 3 month mark on to my 6 month mark before anything happened. Other p
Food Runner | Fishers, IN | Feb 6, 2020
It's Ok.
[Review Strictly Fisher's Venue. I've never been to other Venues] There are a lot of issues with this company. Yes, every company has their Cons so it is to no surprise. As a Food Runner (my ex-position), you're tasked with running majority of the food for the guests. It's not bad, it's not good, it's definitely an in between job. However, what makes the Food Runners iffy is the pay (we) had received. In the Fishers venue we are paid $9/hr. Here's a list of things we do: Carry Food to Bays [From 1st floor to 3rd]. Prep Queso's for Guests Time-to-time Expo on the line Guest food Prepare Ice Cream Sundaes Trash Runs Folding Lines for Trays, Bowls, and Baskets For Opening Shifts: Setup Chip Machine Sometimes help Expo with Prep? Setup Ice Machines (More so delivering ice into the machine from somewhere else that is not even close to the Kitchen) for Kitchen Staff For Closing Shifts: Cleaning/Scrubbing Floors (Depending upon where you are this can vary. Event Runners are in-charge of the Events Prep area and others are responsible for the entire expo line) Shutting down Chip Machine The tasks are pretty simple and straight forward. However, for our 'unpopular' seasons i.e after New Years - February maybe March, a lot of people get cut. So the amount of work starts to amass upon 1-2 people in the morning and more or so lessens as the PM shifts roll around. For me. I seemed to have an issue with a majority of management. To be honest I am unsure as to w
Server | Columbus, OH | Mar 1, 2022
Fun place to work most of the time. Decent pay. Management leaves a bit to be desired.
Topgolf can be an incredibly fun place to work at. The people you work with are generally fun loving and easy to get along with. Topgolf is a very popular place for people to come hang out so it's usually a fast paced environment. One of my largest gripes with this company is the management. They will claim that it's easy to move up and that's because they'll move anyone who asks into the lowest management position where they will sit indefinitely until they hire someone else from outside the company to fill the position you thought you were working for. Depending on the department you're moving from you're likely taking a pay cut for this entry management position where you will be over worked with too many responsibilities. Because management is frequently under qualified it leads to high turnover and a lot of unnecessary conflicts. If you apply for one position and they offer you a spot in a different department with opportunity to move later be very cautious. There is no real road map to moving/ promoting associates into other departments. You can be the best at your position but there is no telling how long you will be stuck there before they move you or you quit. In the time I've been with the company I fully believe these issues have been improving at my venue but there's a reason why most of the entry level managers step down back to their original position. With all of that said, the pay can be very competitive for this line of work. So I tolerate most of what I l
Host/Hostess | Huntsville, AL | Aug 9, 2021
Flexible hours Pay is standard
The company started off great! positive culture everyone was one team. If you are going into a hourly paid position and not tip, Id recommend this job if you are in highschoool or a freshman in college and live on campus. Im in the bay host department which is where you make better money than hourly workers. As a bay host you make regular serving pay. overall they pay is better than any hourly job I have had. I have made a lot of long term friends from this job. Just keep into consideration if you pay all your bills with no help form anyone that there are times that you might get upset about guest. EXAMPLE: You have to keep in consideration that you are a host not a server by title ( even though you make the standard hourly pay for servers). Think of it like this, if guest come into a restaurant they are there to drink and eat and only do that. So there is no wondering if a guest is going to sit in your section and order food or drinks because that is what you do at a restaurant. If guest come into Topgolf, they are there to golf, eat, and/or drink. I have had so many times were a guest takes up half my section for 2-4 hours because they just want to golf. So that is 2-4 hours of my shift that Im just making server pay with NO TIP. So if a guest does do that, they do not have a system set in place where you are compensated for a party sitting in your section and not ordering anything. This happens extremely often. That is one thing to keep in mind when trying to become a s
Prosassociates are great and you make friends
Consmanagment change often
Resident Care Associate | Dallas, TX | Sep 2, 2020
Things were good till they went bad.
Training was a joke, imagine being apart of a company that has flashing lights and it oozes with money, but they cannot even train you correctly. Dont believe me, okay lets go a little bit further. Everyone loves to work from home or at least I thought so it was my first time doing a job like this, therefore I was excited to be a Guest Care Associate ( dont say customer or they will spaz out, I learned about that 2 weeks later after training) staying at home in my own controlled setting, but at the same time time getting a fairrate of 12.25 per hour. You know when it feels too good to be true, that is when its actually bad. Imagine going through training and thinking you can do this, but you get bombarded with managers informing you something new every hour, "You do not say the wait time", "You do not transfer them to venues unless they ask","they are GUEST'S not Customer's", "oh the waitlist we taught you first day, is actually inaccurate" ,for me I like to know the foundation of what im doing instead of the foundation being renovated,painted, blow torched, enhanced, reduce, I love change, but a lot of change is unnecessary when their is no progression. Topgolf forces the "WORK CULTURE", when I say force, I mean calling the new building "Wakanda", why cant we just be trained correctly the first time and just go on about our day? If you cannot deal with entitled people, you will hate this job, there are people who believe the system does not apply to them and then lie and sa
ProsFree Lunch during training, 2 days off, benefits after 30 days, discount topgolf
Consguests, training, managers, entitled guests, culture, forcing culture
Host/Hostess | Scottsdale, AZ | Jun 21, 2016
Fast paced work environment, large area to cover
A shift at Top Golf was a typical opening or closing shift, sometimes doubles where working 14 to 15 hours a day was normal. Took very minimal breaks for staff feeding. Took care of guests to ensure that their golfing and dining experience was spectacular. Offered golfing tips and tricks to beginner golfers. Always mentioned different promotional activities that will be going on in the oncoming months to ensure that guests were going to come back to visit. I worked with some of the greatest employees I have ever met. Top Golf is good for people all over the United States. Many employees go on to open different locations in different states and are still promised to have a position when they come home to Arizona. Management was the most difficult thing to deal with. There were a number of problems within their payroll system. Management did not care about their employees money, only their own. The hardest part of the job was walking nearly 24 miles in a single 8 or 9 hour shift because the size of the facility and getting only 15 minutes to eat food. The people I got to work with, celebrities that I got to serve and communicate with was the most enjoyable part of working for Top Golf. There is always room to advance a career if people are looking to go that direction. Top Golf was very understanding on work and school schedules, but was very inconsiderate when it came to correcting mistakes that occurred at the management level.
Prosfree lunches, met people from all around the world
Consminimal breaks, if any; unreliable people watching over tables when going down to eat something in the break room
Bartender | Watford | Jan 25, 2020
I've been at TopGolf for a while now and I have to say, from my experience with prior employment, that I have definitely had quite a few issues when it comes to management and chain of command. Things I took for granted such as an appreciation for tasks completed and just a simple pat on the back are extremely rare and you are only really let know if you have done a poor job as opposed to a good one. It appears as though this company is only concerned with their bottom line as opposed to the wellbeing of their staff as a whole and have covered this by creating a "core-value" initiative which they themselves do not follow overly well. An example of this being that after being open for 20 years, they have only recently built a staff room that can hold more than 4 people at maximum. Prior to this, we had a much smaller room hidden away and the overflow was a small smoking area outside which was not overly nice to eat in whilst it is cold or raining. I've had quite a few experiences where my direct line manager has taken a while to respond to important messages and have had to go around them in order to have a proper response which is very inconvenient. There are a few things I know aren't my manager's fault when it comes to shifting allocation and pay as I know it isn't set by them and comes from much higher up however if you are looking to rent a place in the area with the money you make here, I advise you find something else or something on the side as well. Shifts her

Questions And Answers about Topgolf

What is the promotion process like at Topgolf?
Asked Mar 10, 2021
Answered Jan 23, 2023
Answered Jan 23, 2023
What is the best part of working at Topgolf?
Asked Dec 17, 2019
Excellent food and service Top quality eats top quality service and prices. Everything you expect and more advanced technology and structural design Referred by Mrs.Brown hole in one Thank you
Answered Aug 1, 2022
Benefits, pay maintenance $19.50 hrly
Answered Jul 31, 2022
How often do you get a raise at Topgolf?
Asked Apr 10, 2021
There are no raises unless minimum wage goes up.
Answered Sep 15, 2022
Almost never unless you are a shift lead
Answered Sep 15, 2022
What is a typical day like for you at Topgolf?
Asked Apr 22, 2020
No money, but fun
Answered Jan 19, 2023
If you’re at work. It’s Topgolf over everything.
Answered Jan 18, 2023
How is feedback from management delivered at Topgolf?
Asked Aug 30, 2022
Bad, no communication
Answered Jan 20, 2023
Answered Dec 29, 2022