Working at Torrid: Company Overview and Reviews

1430 reviews
Torrid Ratings
Average rating of 1430 reviews on Indeed
3.4Work-Life Balance
2.7Pay & Benefits
2.8Job Security & Advancement
18501 E. San Jose Ave. City of Industry, CA 91748
5,001 to 10,000
$500M to $1B (USD)

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Based on 3433 reviews
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Torrid Reviews

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Overall Reviews at Torrid

Sales Associate | New Orleans, LA | Dec 21, 2019
A Good First Job
It's a good first job if you're just starting out. Most stores are on the smaller side so if you're not a people person it's not overwhelming. The training needs work when it comes to associates. It's literally a four-hour shift (most shifts are three to four hours unless someone calls in or you're really needed) that you spend an hour of filling out paperwork. If you can, have a sales associate show you the ropes and give you the nitty-gritty of it all. You'll learn fastest by doing it, so try to do as much as you can when another associate is there to help. Schedules are flexible and team experience will vary. With my particular store, I had a manager that played some favoritism, and a store manager who needs to speak up when something is wrong so it can be improved or corrected. They tend to talk behind your back, only one associate and one manager (a keyholder) stayed out of all the mess and were blunt enough to let me know the issue before I got fired. (I quit anyways a month after because the store manager should speak up and take suggestions.) The discounts are great, 40% off is wonderful. The downside is customers. Torrid has some of the most spoiled, self-righteous, and lazy customers I've ever seen. I spend half of my time explaining things to disgruntled customers and cleaning out fitting rooms they've left a mess. This is not a company you can move up in when the position is already filled. You're either a sales associate, a keyholder, an assistant ma
Sales Associate | Albuquerque, NM | Apr 7, 2014
I did not enjoy working there. I don't want to bash them in any way but I dreaded going to work when I was scheduled. The main reason that I disliked working at Torrid was because I was only scheduled 2 days a week for 3 hours. 3 days if I was lucky. That is 9 hours a week. I eventually realized that 9 hours was not worth it. I also really disliked the store manager but knew that I couldn't disrespect her so I just kept everything to myself until the only thing I could do was quit. I will admit I learned a lot from torrid about retail and customer service. I got a lot more confident when talking to customers and became a pro at selling clothes. I was up and down with my sales though. Some times were harder to sell than others. My co-workers were great for the most part. However, quite a few of them quit before I did for the exact same reason I did. Every complaint always goes back to the manager. And I guess I wasn't the only one. I think the hardest part of the job would be having to respect someone that never respected me. Its a place of work where everyone has to respect and get along with each other but the manager didn't seem to feel like it was expected of her with a lot of her employees. I noticed that the employees that brought in the most sales were the ones she favorited the most. A lot of employees got the short end of the stick most of the time. The most enjoyable part of the job would have to be the people I met and some people I worked with. I loved working with
ProsMeetings were good for bonding
ConsBarely any hours and extremely small paychecks
Retail Assistant Manager | Kennesaw, GA | Jan 8, 2013
Enjoyable work place, some personell challenges
I began as a sales associate. I initially intended to just work part time while in college, but I quickly fell in love with the company and what they stand for. A typical day as a sales associate involved doing assigned tasks such as straightening sales displays and cleaning when needed. Taking care of customers involved greeting them, assessing their needs, getting them what they wanted while trying to interest them in other items and our store card. I would then ring up their purchases quickly. The most challenging part of that was meeting sales and credit application quotas. After two years I was promoted to a key holder position. In this position, I was expected to accomplish the same duties as a sales associate while supervising sales associates and setting tasks for them to accomplish. I would open the store most days. That included setting sales goals for the day, taking deposits to the bank, and keeping accurate records of the bank deposits and previous days' sales. Opening on Sundays involved sending a store status email to our District Manager. The most challenging parts of he key holder position was ensuring that all of the morning's tasks were completed before the afternoon associates arrived. My personal experience also involved me being alone in the store from 9:00 am to 1:00 pm. This made it more challenging to complete tasks in a timely manner especially when there were many customers in the store. There was also a challenging situation with the other employee
Prosemployee discount, helping customers
Consoffice politics, competition
Sales Associate | Cary, NC | Jan 19, 2021
Good to Work for the Employee Discount But Otherwise a Miserable Waste of Time
I loved shopping for Torrid and decided to apply/work for them. When I started out, the company seemed great to work for, even though the pay was absolute trash at $8/hr - for a high-end store, you'd think they'd compensate their employees more, especially with the level of rudeness that comes from customers. COVID caused a lot of locations to shut down, and my location was one of them. When we reopened, my property was under new management and it started becoming miserable working there. The managers aren't friendly and aren't personable at all. They don't care about your success, but more of what you can do for them aka making them money/getting people to sign up for torrid credit cards. It started to feel like they only cared about the money instead of us learning and enjoying the work we do. I was also annoyed with Torrid, as there was no type of hazard pay provided when we reopened, even though we're working in a small store with guests who can barely maintain 6ft of distance and we're having to maintain COVID-specific cleanliness standards on top of that. I'm literally coming to work for a job that isn't taking care of their employees - all they care about is the money they make it seems like. The goals my property was set to achieve were ridiculous and we could barely meet them, if at all. Because the pay is low and you literally get maybe one or two shifts that are 4 hours long a week, many of the employees have second or third jobs and management gets angry/annoy
ProsEmployee Discount
ConsThe Pay, Management, Barely Any Hours
Sales Associate | Saint Petersburg, FL | Apr 16, 2019
Worst job I’ve ever had!!!
When I first started working here I was so excited to work at my favorite place and to help other bigger girls like me. Unfortunately that ended up not being the case. There was A LOT of drama. I wasn’t involved in any of it but even the district manager had to come several times to “solve” the issues. The managers always pointed there fingers at everyone else constantly started drama and were EXTREMELY disorganized. My shifts were cancelled all the time I was called in for other employees all the time. Even a few times they canceled my shift 20 mins before it started. The store was always a mess and very dirty. Manager would give us several pages of work to do every day with only 2 people when we needed 10. A big issue I had was I don’t like drama and because I didn’t join in their “clique” they were very passive aggressive towards me. I would do all the dirty jobs no one wanted with a smile on my face and always did it with no problems. I usually did a lot in the back or dressing rooms. Because of that I couldn’t make sales and eventually they took my hours away and I had none for a month. I asked multiple times if I did anything wrong and why I didn’t have any hours. The managers always said they didn’t have enough hours to give however everyone had hours but me and they were hiring people. If you don’t like me or I’m doing something wrong at least have the balls to answer me when I ask and tell me instead of wasting my time for a month while I could have been looking som
ProsOccasional Big Discount
ConsLiterally everything else!
Sales Associate | Orange County, CA | Jul 4, 2018
Do not work here if you dont like talking to people!
Management team does not care for its employees, they only care for themselves. They do this by scheduling themselves first, then giving the few remaining hours to the associates. Each week management is given a certain number of hours they can schedule people for, and unless you are completely free with no social life at all you might get to work 3 days in one week. But there is never a guaranteed shift that you always get or a guaranteed amount of hours you work each week. At most they will maybe give an associate 11 hours a week. But that is all they will give you, and they only give you that if they really really like you. Favoritism is a huge factor when management makes schedules. But if one has a life they need to live, then at most you will probably be given just one shift a week, and on top of that, you will be given it on a day that doesn't work out for you. Even if you contact management and tell them your conflicts in advance, they will still schedule you on a day of a conflict because "we really need coverage" or "that is the only day I can give you" When you first start out they make you sign a waiver waving away your right to a 30 minute break. If you refuse this waiver, they will never schedule you for more than 5 hours. But if you do then you may work a 6 or 7 hour shift with just a 15 minute break. The company itself holds ridiculously high standards to its employees, such as badgering customers to apply for their credit card, or pestering them to let y
ProsEmployee discount
ConsShort breaks, stressful work environment, scheduling, management
Sales Associate | Webster, TX | Sep 9, 2018
My experience
Torrid is a great place to work if you are just trying to earn some extra cash while going to school, however you will not be making enough money to fully support yourself or pay the bills unless you are at least a part time assistant manager. Hours can fluctuate drastically from three hours to thirty depending on how many employees your location has employed and the time of year. The holiday season is obviously the busiest but if the manager decides to hire on some extra temporary associates then you may not get much benefit from the holidays. They do offer holiday pay (time and a half) for all employees. Only management gets bonuses however, we do get rewards like $10 off a purchase when goals are met. My favorite part about working at Torrid is the employee discount. We get 40% off regularly, and once a month we get a weekend of 50% off. When we make a quarterly goal, we get one day of 60% off. We also get 40% off at Hot Topic and 30% off at Box Lunch. Most shifts are about three hours long. If you are scheduled to work four or more hours then you are allowed a fifteen minute break and if you are working six or more hours then you get a thirty minute meal break plus your fifteen minute break. They do not seem to like to hire from within but I think that depends on the district manager. The current district manager for my district has only given one promotion (that I know of) in the past year. A store manager that I know from another store was able to work up from sales ass
Retail Assistant Manager | Springfield, VA | Jan 2, 2018
Excellent company to work for retail wise and tons of potential growth
I currently work at the Springfield, Va location of Torrid and while it was somewhat of a learning curve at first and while I am still learning more every day I love working here. I am no novice in terms of retail as that is 90% of what I’ve worked including Walmart in the past and this company not only provides the clothing that makes me feel empowered as a plus sized woman it helps me to help others gain confidence in themselves. I started at this company with absolutely NO confidence in myself and now I am more comfortable in my own skin and can be myself and dress how I want at work. I love helping others on the job with feeling the same way as us employees. The discount that can be coupled with promos is a great benefit, I’m in school so this is a job that just pays my bills but I love it. No catty atmosphere, fun environment that can sometimes be extremely fast paced (store set,haute cash redemptions etc.) and the growth potential is fantastic. I worked at Walmart for a little over two years and didn’t move up but have worked at torrid for a few months and climbed up to at least the temp key holder position. If you don’t like dressing “up” (dressing business casual/ preferably in Torrid clothing) and assisting customers who may be self conscious as all get out and need that extra help to feel beautiful in the skin they were given then this isn’t the job for you. It’s rewarding yet hard work; lots of shipment, deadlines, quotas, etc. but I feel it’s worth it if you put e
ProsDiscount, Employees, Management, Scheduling
ConsHours at some points, can be stressful if not used to retail
Sales Associate | Bloomington, MN | Feb 11, 2013
Terrible sales job
I worked at torrid for four months and I absolutely hated it. You are required to constantly sale expensive items to people and you never get credit for it. Also your hours are all over the place. You could have 12 hours one week and then only two the next week, or sometimes you would come in for work and they will only need you for an hour. Don't even think about working full time. Only the managers work full time. Also If you love to be on your feet all day on concrete floors then this job is perfect for you. You are also required to greet each and every person who walks in the door, even if you are putting up clothes all the way in the back of the store. They require you to litterally drop everything you are doing to run up to the front of the store just to tell someone hi. The management is really annoying. There will be three managers working at the same time and they will all tell you to do something different and they will all get mad if you don't follow what they say. For example, the first manager will say stay at the front and greet people, but then the second manager will say can you put clothes away. After telling the second manager that the first manager told you to do something else they will say I don't care go put clothes away. So when you do what the second manager says, the first manager gets mad and talks about you to all of the other employees and the second manager pretends she never said anything at all. Seriously this job is bad and I urge people to run
Proslocated in the mall.
Consbad hours, barely any pay, no benefits
Sales Associate | Bloomington, MN | Mar 6, 2017
A body positive workplace with upward momentum.
I started at Torrid in spring of 2013 as a second part time job to supplement my college income. It seemed like a good fit for me: body positive, fast paced, and most importantly, fashionable. I was extremely surprised with how fun but challenging the job really was. As an associate, the management team was vigilant about my sales numbers, keeping me accountable when I was underperforming and recognizing my achievements when I was doing well. Now, as a manager, I aim to keep my team productive and happy and to keep our guest feeling comfortable, confident, and cared for. The most difficult part of the job is the task management. As management, there are so many daily tasks and aspects to my position that must be constantly balanced. From keeping up with sales figures and goals, to team management, to product knowledge, to customer relations, the job expects a multifaceted individual with a go-get-em attitude and a lot of energy. Often, there isn't a lot of time for rest, and I find myself more often than not taking my work home with me (not necessarily physically, but mentally) and that coupled with the chaotic scheduling of a retail manager doesn't provide a lot of free time available to schedule for outside activities. Overall, the job has been a very rewarding learning experience for me. If you are a high energy, hard working, fashion oriented individual who flourishes in a fast paced environment, Torrid might be a great option for you.
ProsGood healthcare for FT employees, body positive, upward momentum, customer oriented
Conshigh stress, difficult scheduling
Sales Associate | Tocantins | Oct 20, 2015
I wouldn't recommend this company
As a sales associate, my typical day is centered around giving excellent customer service and ensuring our customers find everything they need. Job duties include assisting customers, building large ticket sales, cleaning and stocking the store, and processing shipment. I've worked for this company for well over a year, and I have been lead on numerous times to keep me from leaving for a different company. I've been told I was next in line to be a key holder and an assistant manager, twice on each of the titles. The particular store that I work for is not managed well by the store manager, but one of the assistant managers does their job extremely well. Unlike the store manager, the assistant manager cares about the position that they hold, and how they perform their job. The store manager can not delegate, doesn't deal well with confrontation, and regardless of how well an associate is doing their job, will stand over them, micro manage, and make them feel all around uncomfortable. I enjoy every aspect of my position, especially working with the customers, to me that is what makes my job worth while. The hardest part of what I do comes down to management, it's not a well managed store, which makes for rough sailing. The customers make the job tolerable, as do the other sales associates and one of the assistant managers, but other than that it's not a good company to work for. Positives : Customers, good discount Negatives : Poor management, no opportunity for advancement,
ProsGood discount
ConsPoor management, not enough hours, no compensation, and slowly phasing out the styles that the customers love
Sales Associate | Calgary, AB | Jan 9, 2020
Mental health destroyer
I used to love my job at Torrid. The customers are amazing and my coworkers are too - they have instilled a confidence in me I didn't know I could have. I love them. However. Things changed. Drastically. If you are unable to pick up shifts when someone is sick, your hours get cut. If you are sick and nobody can cover, or god forbid you're sick more than once, your hours get cut. If you do something wrong (which happens, because you do not get fully trained ever), your hours get cut. But they dont tell you theyre cutting your hours, or why, they just wait until you notice and you have to try to guess what you did wrong. The girls they like, however, can get away with murder and still maintain 15 hours a week, regardless of asking someone to take every single shift. I have worked 3 hours a week for the past 6 months. If you're on anyone's bad side, for real or imagined reasons, your hours disappear, and when you do work you are banished to the back of the store where you will get a dirty look from management if you so much as go to the front of the store to put something away. I'm great with customers but they dont care - if they dont like you, you're toast. There is no chance for advancement within the company, as they do not promote within (to avoid "drama"). So if you want to work somewhere without any chance of ever getting ahead, Torrid is the place for you! They pay slightly over minimum wage, which is alright. The discount is decent, and there is a possibili

Questions And Answers about Torrid

What is the best part of working at Torrid?
Asked Oct 23, 2019
The discount... which barley makes to like average store prices
Answered Aug 16, 2022
Good training, easy work, decent pay.
Answered Jun 30, 2022
How often do you get a raise at Torrid?
Asked Jan 31, 2021
1 time a year
Answered Sep 26, 2022
Once after six months and it was $0.25
Answered Sep 25, 2022
What is the promotion process like at Torrid?
Asked Jan 16, 2021
depends on open positions and qualifications.
Answered Sep 26, 2022
Absolutely awful.
Answered Sep 24, 2022
What benefits does Torrid offer?
Asked Jul 24, 2016
50% off your purchase
Answered Sep 23, 2022
There's a 50% all merchandise but you don't even get paid enough to afford it
Answered Sep 19, 2022
What is a typical day like for you at Torrid?
Asked Mar 15, 2020
Folding clothes, helping customers find items, cleaning out fitting rooms, and answering any customer questions.
Answered Sep 17, 2022
Slow, open store and receive inventory (if any), help customers with anything (tons of window shoppers usually), pass the time with folding clothes or organizing
Answered Aug 26, 2022