Total Wine & More

Working at Total Wine & More: Company Overview and Reviews

Total Wine & More
Total Wine & More
842 reviews
Total Wine & More Ratings
Average rating of 842 reviews on Indeed
2.9Work-Life Balance
2.9Pay & Benefits
2.8Job Security & Advancement
6600 Rockledge Drive Suite 150 Bethesda, MD 20817
1,001 to 5,000
$1B to $5B (USD)

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72 salaries reported
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45 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2127 reviews
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Total Wine & More Reviews

Popular JobsMerchandiserCashierAssociateFront of House Team MemberSales AssociateFront End AssociateCustomer Service Associate / CashierCustomer Service RepresentativeCashier/SalesManagerFront End ManagerTeam MemberAssistant Store ManagerAssistant ManagerSales RepresentativeRetail Sales AssociateSales MerchandiserSupervisorReceiverWine ConsultantSeasonal AssociateMerchandising AssociateStore ManagerAccounts Payable SpecialistCashier/StockerDelivery DriverFETMRetail Assistant ManagerRetail MerchandiserSalesStocking AssociateCo-managerLead AssociateLead CashierReceiving ClerkSpecialistAssistant BuyerCrew MemberHuman Resources ManagerOperations ManagerProduct OwnerReceiving AssociateSalespersonSenior AssociateSenior ManagerStockerAccounting Project ManagerAdministrative AssistantAdvertising DepartmentAnalystAssistantAssistant Achat (H/F)Associate BuyerBartenderBeer ManagerBenefits CoordinatorBusiness OwnerCaptainCashier/BaggerCashier/ClerkCigar Lead of HumidorCorporate Office EmployeeCustomer Care SpecialistCustomer Insights AnalystCustomer Service Team LeadCustomer Service/Sales RepresentativeDepartment SupervisorDeveloperDriver MerchandiserE-commerce SpecialistEducatorEvent SpecialistEverythingFacilities TechnicianFloor ManagerFood and Beverage ManagerFreight Team AssociateFull-time employment within 6 monthsGeneral ManagerGuest Service AgentHired for Seasonal HelpHuman Resources AssistantHuman Resources GeneralistHuman Resources SpecialistInside Sales RepresentativeJunior DeveloperLiquor industryLoss Prevention OfficerManagement AssistantManagement TraineeMarket Talent LeaderMarketerMarketing CoordinatorMentorMerchandise Flow Team MemberMerchandising AssistantMixologistNot going to discloseOffice AssistantOperations SupervisorOrder AdministratorOrder PickerPricing AnalystProduct ManagerProduction Supervisor (H/F)Products RepresentativePython DeveloperReceiving SupervisorRetail ManagerSales ConsultantSales ManagerSales ProfessionalSales SpecialistSenior Campaign ManagerSenior Customer Support RepresentativeSenior Digital MarketerSenior Software EngineerSenior Team LeaderService AssociateSpirits LeadStore ShopperSupervisor AssistantSupport CenterTechnical Support SpecialistTrainerVendorVendor ManagerWarehouse AssociateWarehouse LeadWarehouse WorkerWine ConnoisseurWine Professionalbeer guywould rather not say
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Overall Reviews at Total Wine & More

Associate | Sacramento, CA | Sep 24, 2020
Shady Company, Inept Managment, Great Coworkers, Hostile Environment
Corporate is shady, and extremely conservative. You will notice this immediately when they have you do the computerized training modules. Though on paper they claim fairness and integrity, in reality their Corporate policies encourage a toxic work environment and shady sales practices. This is not a retail store, it's a sales floor. You will be segregated into either black shirts (merchandisers and cashiers) or white shirts (sales associates and managers). The former carries most the weight around the store while getting paid the least. They burn out the fastest because they do everyone's jobs for pennies. They're required to stock shelves, move cases of boxes, do online shopping, grab items for customers at register, help customers on the floor, answer phone calls, clean, etc all at the same time. Sales associates are required to SELL and thats it. Oh and that's not synonymous with "helping customers". Profit comes before the customer, and many of us are scolded for helping our customers or helping our coworkers that are merchandising. They will confine you to a zone or area of the store, that if you step out of, even to help a customer, you will be scolded for. You're also held accountable for what your customers buy, and are required to put them onto products that are most of the time average and not better, even for the price, than the main brand they're trying to compare it to. You feel like a used car salesman just as a lot of the customer reviews talk about total wine
Conshostile work environment
Sales Associate | Denver, CO | Sep 11, 2019
Typical day at work, great place to learn wine, poor management and unsafe work environment
Every day each employee contributes to restocking the shelves, filling pull lists, fixing price tags that were either inaccurate or fell off the shelf. Sales representatives would communicate and assist customers with recommendations, and if a customer wanted a case of wine we'd get it for them from either top stock or the warehouse. I'd regularly add on more bottles for the customer to try based on their preferences. Personally, I loved the work out the job gave me. Each case of wine was heavy, climbing up and down ladders to reach the top stock above the shelves was my exercise. I also enjoyed engaging with customers, and was the stores go-to person for food and wine recommendations. Especially with what wines to cook with. I learned a lot about wine in my time there, as when I first started I only considered it bitter grape juice in different colors. Management needed vast improvement. When communicating with other employees, many felt the same save for two or three managers that actually did a good job managing. The HR manager didn't know things he should've, same for the store manager. Many mangers wouldn't lead by example, and would tell employees what to do while they stand there. Communicating with them was difficult as employees have been yelled at in front of customers, or nothing would get done and you'd have to regularly ask the manager until what was needed got done. Most employees felt like their job was not secured, and we all felt over worked and exhaust
Prosdiscounts, free samples (you can't swallow them but you can taste them), occasional competitions to win small prizes, rare trips to breweries and wineries
Conspoor management, dangerous work environments, unnecessarily stressful
Cashier | Springfield, VA | Jan 8, 2013
Young company.... needs time to grow.
A typical day is around 10-13 hours with a 30 minute lunch. Be prepared to get the life sucked out of you for around 8.50 an hour (starting VA wages). Everyone starts out as a cashier, unless you have 10+ yrs of wine or management experience. If your under the age of 30 and have a college degree be prepare to start at the bottom and I mean bottom; minimum wage, cleaning taps and wine spills, cashiering, and merchandising. This company does not like young people moving up the ladder fast. The top 50% of the company is controlled by rich old men. So I suggest you start taking up golf and learn to like whiskey, all on your minimum wage pay, in order to move up the ladder. Each store has only a few select number of full-time cashiers, wine associates, and merchandisers, who are approved by corporate. So don't expect to get benefits (paid time off, medical, dental, or 401k) unless a full-time employee leaves or you are specifically hired as one. Managers must work a min. of 50 hrs a week. The company's main focus is on Winery Direct numbers (wine that you cannot find anywhere else but total wine) and percentages, so DO NOT go into the job stating you love Kendall Jackson or any other wines you can find at the local grocery store. Your job, your bonus, your holiday lunches, any perks, and the whole success of the company is determined by not selling such brands as Kendall Jackson, Barefoot, Woodbridge, JLore, ect... It's an on going battle to persuade the customer into give up thei
Pros30% discount on wine, 10% on single beers
Conshours, work life balance, corporate managment, advancement opportunites, political and legal aspects of selling alcohol, you could sell to minor
Sales Associate | Washington State | Aug 11, 2015
Great company for customers, undervalues and disrespects employees
A typical day: Stock and fill product on shelves Recommend and sell products to customers Ensure customer satisfaction What I learned: Total Wine and More has an unparallelled training program for its team members. It is a main value of the company to have the most knowledge staff about wines, spirits, and beers from all around the world. Tasting, interpreting, and talking about the products are huge in the everyday development. This is what makes this company great for customers. Management: As with any job, different managers have different management styles. I have notice that this company trains managers to act as if they support and help their employees, yet prove that they do not follow through with employee requests. I have noticed that if it seems in the best interest of the employee and not the company, management does not do their due diligence to fight for their staff. Co-workers: This is the best part of the job. The co-workers are just as passionate and knowledgeable about the products, so it is a never ending conversation about learning and developing ones taste to new and exciting products. Hardest part of the job: Physically: This company requires full-time associates to work 50 hours per week. All of these hours are spend on your feet, walking around, throwing hundreds and sometimes thousands of cases of wine, beer, and spirits. By they end of your 10+ hour day, you can't help to be sore and in pain. Mentally: This compa
ProsFree Case of Wine almost every month, depth of knowledge
ConsUnder-appreciated and under-compensated, healthcare is provided but very expensive for decent coverage, Passive-aggressive management
Cashier/Sales | Fort Lauderdale, FL | Nov 28, 2018
It's fun and interesting at first, but gets tiresome.
The job prioritizes wine above all else, and if you want to get anywhere in the company you have to be able to sell tons of their "Winery Direct" wine and not anything name brand (ie Kendall Jackson). The company makes their money off of their Winery Direct wines, which is why they push it so hard. If you're going for a sales job, and you're great at sales and getting people to switch or upsell them, then you'd do alright here. Cashier-wise, the job is taxing, as most cashier jobs tend to be. You have to pitch their rewards program (&More Rewards), which only works for certain wines and barely ever on anything else in the store. They say that they "updated" it by adding vouchers that can work for anything, but most customers are still unhappy with the program. And naturally, those customers will bring their concerns to the cashiers first and then to the managers last. Some cashiers have extra responsibilities such as putting together web orders or filling the mini bottles up front. Said cashiers are often not given enough time or coverage to be able to work on these tasks. Merchandisers/stockers are the ones who do the heaviest work, often times being the first ones called to bring down cases of wine and being sent to fetch shopping carts outdoors. I can't speak much more on their jobs since I never worked it, but I admire all of the hard work that they have done for the store. Positives sides: You get to learn a lot about the wines and liquors, your co-workers are u
ProsFree wine and liquor knowledge, decent discounts on wine, usually a relaxed atmosphere
Cons30 minute breaks, long hours (6-10 is standard), standing all day, anything I've mentioned below
Sales Associate | Roseville, MN | Apr 13, 2022
The very definition of disposable employees
I have plenty of experience working retail - picked up this part-time gig to supplement my full-time job at another major retailer. I worked there for 5 years up until Holiday-2021 averaging 22 hours a week - so I've been through lots of changes. I was making under $14 an hour after 5 years, while clueless new employees were making $15. I say lots of changes because the turnover is so high, that quite literally, every 8-10 months, roughly 70% of the staff have been completely replaced with new faces. The only people there who have been there 5+ years are full-timers who truly love the liquor culture. Last guy I trained in, he quit 5 hours after his 1st shift because I asked him to help me fill beer shelves that morning, and he thought the gig was simply giving beer advice to customers! That says a lot - in that they don't tell you what the job actually entails during the interview. Work is pretty strenuous if you're opening or closing. Opening is having to go through a list of 40+ items, find it on the overhead/backroom, shuffle heavy boxes around, then stock it. Closing entails having to fill the entire beer cooler....sometimes by yourself. Then you have to back-up cashier, pick web-orders, push carts, clean bathrooms...all on top of having to ensure your opening or closing tasks are done. The pay, compared to Target 3 minutes away is trash since they start at $15.50 an hour, and my many years of having worked at Target was very positive (e.g. PTO for part-timers, good
Sales Associate | Brea, CA | Jan 27, 2015
Productive and fun place to work. Great learning ability
I walk in and management gives us our goals for the day. We as a team then spend our full day doing our best to convince customers to buy off brand name products as well as assist customers to buy products that fully meet their needs. Aside from that, we have certain chores and tasks that we need to complete. These tasks are basically formed to make sure that our store looks clean and our shelves are fully stocked. At the end of the day, management thanks us for coming in and we leave. Total wine is all about teaching the customers about wine and spirits that they do not know about. So it is our job to go to wine and spirit trainings and learn, so we can then relay this information to customers. Management for the most part is great. They are incredibly friendly and enjoy joking around when there is spare time. However, not all stores are the same and I have run into some pretty horrible managers. Our hiring managers do a great job bringing in other team members that fit well into our culture and I have become very good friends with many of my co-workers. If a new member is brought in, they have a three month trial period to prove themselves to management and the rest of the team. At the end of the three month trial period if a team member is not a good fit, they will be let go. The most difficult part of the job is assisting customers who are set in buying what they have purchased in the past, even though I know another product would likely be a better fit for their bu
ProsFree meals durring busy times of the year and opportunity to win alcohol through contests
ConsLittle room for advancement
Associate | Fort Myers, FL | Mar 6, 2022
A stressful, exploitative environment due to the owners and corporate. Mediocre pay and benefits. Small raises. Enjoyed the in-store teams.
As a great GM told me before leaving (after increasing complaints and demands from upper mgmt), this job is "just a means to an end". Quite a few followed in a relatively short time. Consider it an interim job, unless you are simply determined to go corporate (nothing there will compensate you fairly hourly; managers are salaried, so they get lots of hours, especially when their store is short-staffed). A good first job or p/t for retirees. Turnover is high and perpetual, with most stores regularly understaffed, about which the chain does nearly nothing to prevent. In-store management and team is typically good, though usually hamstrung by corporate. There can often be as many managers and supervisors as sales staff on the floor. Everyone is overloaded, with sales and merchandising staff doing each others' jobs. Good place to gain product knowledge for the industry. Ownership attitudes are largely arrogant and selfish (one of the four brothers is actually quite pleasant, while another more than negates him). Once the entire chain was given a significant raise during the virus, which was retracted without notice after a couple of months. Try to get hired as f/t, for p/t employees are given very erratic schedules with sometimes no shifts in a week or more when business is off. I had to get a second job after once going three consecutive weeks without a shift as p/t--- took them a number of years to make me f/t after promising it to me for all of that time. Sales people do get p
Merchandiser | Alpharetta, GA | Sep 24, 2014
Unnecessarily stressful work environment and Mismanaged
Days at Total can be up or down, being used to physical labor was quickly not an advantage. It all comes down to management with this company. There is very much a disconnect between the ones in charge and their employees. They expect 50+ hour work weeks but aren't willing to be flexible with their employees and their schedules so that it can be possible. For example, going through "proper" channels to change your availability I was told many times that it wouldn't be a problem or it would be changed that day or the next only to find next week's schedule with the exact issues and no way or time to alter it. This happened on almost a weekly basis. Working a 10+ hour day until close at 10 or 11pm and then being expected back again at 5 or 6am in the morning multiple days in the week was common place. Working at the "bottom" as a Merchandiser quickly gets rough as well. Merchandisers were very much overlooked and understaffed. Already a fast paced and labor intensive job could get extremely frustrating when your job requires you to complete 6 or 7 tasks by days end and everyone else is calling you to do their job or tasks they are more than capable of doing. Or in some cases management not allowing other employees to help in tasks when there are no rules against it. Unnecessary work roles existed in a work place where one of their ideals was that everyone helps. Thankfully I did meet a few good people there who made the days fun and it did help to advance my sales knowl
ProsBetter pay, better discounts and wine and snacks, PTO starts early
ConsRough schedules, Uncaring upper management, No sense of community, Heavy turnover rate
Customer Service Representative | Humble, TX | May 18, 2022
Terrible management
Management will leave you alone on the sales floor (or even clock out to go home) to sell and help customers in a store the size of Academy sports. You will be responsible for keeping the sales numbers above 50% in wine and above 20% in spirits. At the same time you will be called to cashier, respond to in store pick up or curb side delivery, you will also have to help stock weekly truck, act as Loss Prevention, and collect carts. They keep you past your scheduled time off if you close. You will never get out on time but they want you to show up 5 minutes before your start time. All this in one shift. On weekends expect to work from 10a - 9pm with a 30 minute break. Time clock is at the front of the store and break room is in the back of the store. You will get stopped by customers, taking away time from your break. You will never get weekends off unless you request it but usually management favorites get them first. Expect to work open to past close. They claim you can’t request time off during the week of major holidays but I see management, supervisors, and their buddies get these days off. You get an annual review and no matter how hard you work or how good you are at selling they will not rate you above 4 out of 5. Pay raise is between $0.10-$.75 a year depending on how profitable the store was the year prior. Total wine will cut your hours the week before and after a holiday. After New Years, the bonus they claim to give you won’t be enough to cover the lost wages yo
ProsGet free booze
ConsToxic management, no work life balance, favoritism, low pay

Questions And Answers about Total Wine & More

What is the best part of working at Total Wine & More?
Asked Mar 2, 2020
Super fun work environment.
Answered May 7, 2022
There is no best part.
Answered May 4, 2022
If you were in charge, what would you do to make Total Wine & More a better place to work?
Asked Sep 29, 2019
A whole system upgrade to the technology within the store. A lot of the tech and systems used are archaic and more difficult than is needed. The theatro system is spotty most times, the Sam devices are generally really slow, the wifi is also spotty, the shipping is old, and also the registers are out of date. Modernization would improve the experience for both the customer and employee.
Answered Nov 4, 2021
I would definitely request new computers, scanners, and Theatro devices because we often had problems with them not working or taking a long time to load.
Answered Sep 8, 2020
Does total wine regularly drug test?
Asked Oct 10, 2016
No, they didn’t drug test although in the training videos they said they would.
Answered Sep 26, 2021
Yes. There is a pre-employment 10-panel drug test that will detect anti-anxiety and anti-depressant drugs along with the usual "street drugs".
Answered Mar 19, 2020
What is the interview process like at Total Wine & More?
Asked Sep 1, 2016
Pleasant process
Answered Dec 11, 2021
Received a phone call about scheduling an interview. Came in and interviewed with one of the Managers first and then was interviewed by the store manager right after.
Answered Feb 23, 2020
How do you feel about the future of Total Wine & More?
Asked Jan 21, 2018
With the margins they pull in (some of the wines sold are 5 dollar bottles and people pay 40 or more) money will never be a problem. Labor will be the only issue. Right now they dont address cost of living and so in many stores they are shorthanded. This means more burn out. And since they dont reward those who shoulder the burden. Key employees are lost.balso the lack of advancement outside of management makes retention impossible. If a sales person is good then they should be kept in sales and paid more. Not forced to move into management to deal with emails and metrics.
Answered Jun 13, 2019
It will excell the CEO’s are brilliant, have reached a point where they don’t have to micro manage store owners because there formula works extremely well. The probable downfall well be with new hires, leaving at a week. This happens weekly, Do to the egotistical managers, they put you below them.
Answered Sep 1, 2018