The turnover rate of new employees is insane. There's a new person working there each week and they can't keep a set staff because management is so horrible and lazy. It used to be a SUPER great atmosphere the first few months they were open. I was part of the group of staff that was hired before opening and everyone all got along and business was great for about 5 months. Afterwards, they started bringing in new and different management and over the course of a year and a half, the business went down the drain. They literally threw it to the wolves. 2 or 3 people were left from the original staff and they stopped caring about everything.
It's a great job if you're in high school and need a place to earn money for a couple months to a year. But don't apply if you have a busy life or a second job because they'll penalize for you it. If you give them anything less than 12 hours of your day 3-4 days a week, they have an issue with it and schedule you less.
Too many times have I gotten in trouble (and even fired/taken off the schedule) for mistakes that management made. I was taken off the schedule two or three times and came back twice. First time was a couple of months after the shop opened: I was a cheerleader all throughout high school and gave them my cheer schedule of games and practices so they would know when not to schedule me. Somehow, they still marked me up three times (without even telling me) for not coming into work on the days I had games/practices. When I
I was a manager at tropical smoothie for almost a year. The owners were a couple and owned two locations. They would only hire high schoolers because they were cheap labor and they knew young kids wouldn't know better. I made friends with almost all my co-workers and often organized outings to bowling and arcades together outside of work. My co-workers and the customers were the only highlight to this job in my perspective and situation. They would leisurely come into the store at time to time to make lunch for themselves and "check up" on us. The owners had cameras installed in every corner of the store and had microphones in some of them but they never made it clear as to which ones, I only knew there were microphones because the husband brought up a conversation I had with an old employee that only a microphone could pickup, unless he has some magic lip reading powers. The location i worked at was a revolving door and the owners who made the schedule knew that but did everything in their power to keep us understaffed. The schedule was sent to us via text message of a picture of their computer screen Sunday night around 10 pm. Every week was different so you had no clue weather you'd be working tomorrow, Monday morning, or not. Not to mention receiving a schedule at 10pm being in college and finding out you have to go into work to open a store at 6am is just really a healthy way of doing a schedule as a store owner. In the summer, our busiest time, they'd often bring their
Don't work here if you live in the Lee County, FL area
I started working at Tropical Smoothie at the beginning of April with one manager and a team that was mostly on the edge of quitting. During my 5 month period working for Tropical Smoothie Cafe, I remained a minimum wage employee, had my tips (as well as upwards of $300 from the whole staff there) stolen by the franchise owners and the district manager, and was given 0 hours for a 4 week period after coming back from a vacation that I had requested time off of over 2 months beforehand.
An opening shift played out like this on a normal day: open up the restaurant, clock in, knock out the prep list, fulfill orders in a timely manner, clean up your mess, do some dishes, leave. Some days this took more time some days this took less.
From this job I learned 2 things, always listen to what other people are saying, even if it's not to you, and always count your own tips when you have the chance. I learned the first one because I had heard my manager complain about me to multiple people, although he only ever approached me directly twice to tell me what I needed to improve on. The second I learned because the district manager and the franchise owners stole around $300 in tips. I didn't learn of this until after I had returned from a 2 week vacation, during which our store manager informed the shift leaders that the district manager and franchise owners had been stealing tips from our store. When the higher ups were complained to, they promised to compensate us, which they took
This is a good place to start if you're looking for a first job and just need the experience. The pay, however, is awful whether you're a Crew Member or Shift Leader. I can't speak on behalf of how much the Assistant Manager or General Manager is paid, but at our location the Crew Members, Shift Leaders, and Assistant Manager went months without a raise and some Crew Members even still paid minimum wage after nearly a year of working. The work environment can be fun but that entirely depends on your crew. In almost 2 years of working, I went through 5 general managers most of which seemed to be allergic to raises. I would go above my job title and correctly distribute tips weekly to all other Shift Leaders and Crew Members, fix our MICROS system whenever it went down, place produce orders, fix employee time cards, and more all for $10.25/hr. Knowing how to do all of these things I had asked my General Manager for a raise twice and was told that the store wasn't making enough money to give me or any other employees a raise. Time passes by and the General Manager hires an old friend of his for $12/hr while none of us had left and the store did not start to earn more money according to Oracle. I know I'm making my General Manager sound like a bad guy, but honestly, he had an amazing personality and was really fun to work with. He was probably my favorite out of the 5 but unfortunately, you couldn't trust what he said. A typical night was pretty stressful because there were only
I started at TSC for a quick gig to get some money rolling in. I barely got an interview, I was just hired on the spot. Luckily for them, I’m hard-working. First things that turned me off about the job was: 1.) They make you PAY for uniforms that THEY want you to wear (i came from taco bell, starbucks, etc. i’ve never experienced this somewhere that only pays minimum wage) 2.) They have a direct deposit slip available in your new hire paperwork YET do not offer direct deposit 3.) They don’t offer any form of incentive/benefits, you don’t even get a free smoothie after working all day. Just a measly 10% off of your meal & smoothie aka taxes. I worked at the TSC in Glen Burnie, Maryland off of Governor Ritchie Highway and the Owners there are awful to say the least. They don’t care about their workers, They talk to anyone any kind of way, They don’t even say Hi when they walk in. All of the employees at that location are likely to be within their first month or even their first week because their turn over rate is so frequent. The previously hired manager (who hired me) was on the clock, and received news that he was hired for another job. Right then in the middle of his shift, without saying a word, walked out & quit. That says a lot about the place. I was truly relieved when I told them it was my last week of work and they replied “You can just leave now”. We were discussing why I was absent the previous day (mind you, I called out well before my shift that day) & I informed
During my time working here, it was very stressful. Definitely not a place where you can work solely here and make a livable income. Most of the time, even though I was just a crew member, not a team leader, I had to act as a team leader because the actual team leaders didn't do their job.
Management should enforce team roles, as I was left doing tons of things for everyone, in order to have meals out to customers on time. People should work as a TEAM, and there should be two people staffed on each side, 2 on smoothie, and 2 on food, and 1 food runner. Sometimes I was stuck doing both food and smoothie, which is not efficient at all. It was nice connecting with other crew members, it was a good time making friends. But most of the time I cried in my car after my shift because it was so stressful.
I was even asked to become a team leader, but declined because the pay raise was literal cents, and was not worth that little compensation for all the extra work as a team leader.
I guess this would be an okay first job kind of situation, for a high schooler. But don't expect to be able to pay your bills.
No hate for management or any of the workers, I love them. Just a stressful place to work.
Typical day of work includes, (if morning shift), coming in and looking at the prep board to see what we need to stock. Lots of preparing items, such as cutting chicken, weighing it and portioning. Filling sauces, cutting vegetables, peeling bananas, filling fruit bins for the smoothie
Consnot enough hours as promised, must work weekends, stressful, not a lot of team work
If you’re looking to work at a place where you get treated fairly, get recognized for your hard work ethic, get free food and uniforms, great management, or have employees who take their jobs seriously then you’re looking at the wrong job.
They recently changed owners and I’m telling you they may look nice but they’re not. They're truly unprofessional and they’re manipulative. They’re the most childish company I’ve ever worked with. If you have problems, they never get solved because that’s how much they don’t care. If you ever think about quitting, one of the managers will send you home early so they wouldn’t have to deal with you for the day. They had minors working 10 hours shift with no breaks. If you were a hard worker, they really don’t appreciate that as much. They depend on those who can take shifts that’s others couldn’t cover. Even though those co-workers didn’t do their work. Plus, if no one could cover the shift then they would have to and they don’t like that. Even though, on paper it says if you’re feeling sick, you are the responsible for finding someone to cover your shift. If you didn’t find anyone then you HAVE to work it. They would belittle you in every way, by saying you need to smile more or be lively. They automatically made me into a bad person without even trying to get to know me even though they say, “we are a family and a team”. In their mindset, they think their company is the only important thing in your life. They encouraged drama by talking
ConsBarely took breaks, a lot of rush hours, poor pay and management, toxic co-workers
If you want nice customer service you will definitly get it, the people who work at the counter at least during my time were always bright and you make good personal friends while there.
Work environment however is toxic and unhealthy for staff, do not reccomend customers who care about the treatment of the employees to eat there. Personally was electrocuted on job and was the closer that night, was not told to shut down shop and manager did not get someone to come in to finish the closing so I could seek medical attention or take the night off because of the serious side effects it could have. Regaurdless if I was asked or not if I was ok, when shocked by a kitchen oven of this power there should have been concern and someone should have came in my place.
Training doesnt happen here. You get a brief run down but they dont take time to properly train you. Typically just thrown on a line or never taught anything, and other employees get impatient when training due to the hectic and high stress levels.
Employees are expected to do everything from dishes, prep, register, food and smoothie line, catering, and during my personal experience you sometimes would have to beg for a break or feel like a burden for asking/taking one for a shift longer then 8 hours.
Quality of smoothies and food depend if the person making it was actually trained or has just been essentially thrown on a line. Good customer service. Very poor employee treatment and benefits till this day. N
Overall, Tropical Smoothie Cafe is not a bad place to work. Starting out, my co-workers, leaders, and boss were very kind and understanding. I was fully trained after about a month or so, and the tasks are all pretty straightforward and easy to accomplish. However, there isn't much variety in the work days. When you come in to work, it's the same thing every time so it became very boring very quickly. When I was moved to a new location, I quickly realized that I worked with a lot of high school aged people. That isn't necessarily a bad thing, but the work ethic is just simply not there sometimes, and it could be very frustrating. For example, one day we were particularly busy because it was Flip Flop Day and we were giving out free smoothies. There were 4 employees on the smoothie line: one making, one doing ice/water, one blending, and one pouring and delivering. The two young girls in charge of blending and pouring stood with their backs to the blenders and gossiped with each other the entire time. Meanwhile, we had a line out the door of customers patiently waiting for their smoothies. Another complaint I have with this place is that I personally feel like the work load is very heavy for the pay (minimum wage). Rushes during lunch and dinner can be ridiculously stressful. I also often felt undermined by my leaders. In transitioning from one task to another, it would feel as if they were breathing down my neck and constantly reminding me of things I could be doing. My reaso
All this company cares about is labor cost and not over-portioning for food/smoothies... seriously. You get paid very little to be short - staffed half of the time, coming home smelling horrible, dirty. I was given 1 shirt (not even my size) for the first few months I worked here and then when I transferred to another location I thankfully got 1 more lol. At both locations the store managers were unappreciative, and talked bad about you to other staff behind your back. Just unprofessional. They expect so much cleaning to be done with like 3 people working. Sometimes I was there until 11 at night after close just to get everything done but then they are mad about labor. But if something isn’t done or done correctly you also get chewed out. Day/night shift almost never did their part on prepping, so a lot of the time you are struggling to stock things while there is a line at the register. You are constantly being watched on camera so expect a call from someone over anything. You get a discount on food and smoothies that you can’t make yourself and no one will make correctly because no one is trained long enough or the right way. Dear god if you over portion something you’re going to h e l l. They put the smallest amount of chicken possible on every food item... which btw no one follows health guidelines here so chicken is cut on a dirty counter (that’s been wiped down with a rag that cleans literally everything else too) and then dishes are just pressure sprayed with water or
ProsDiscount on smoothies
ConsLiterally everything else
Questions And Answers about Tropical Smoothie Cafe
How often do you get a raise at Tropical Smoothie Cafe?
Asked Sep 30, 2020
Answered Jan 29, 2023
When minimum wage increased
Answered Jan 28, 2023
What is the promotion process like at Tropical Smoothie Cafe?
Asked Nov 12, 2020
Top performers are most likely to be promoted when openings are available
Answered Jan 28, 2023
Answered Jan 26, 2023
What is the best part of working at Tropical Smoothie Cafe?
Asked Dec 11, 2019
So far I've had a great experience working at Tropical Smoothie Cafe. Employees are great. We all have a great sense of humor and we are just like family.
Answered Nov 18, 2022
Answered Jul 1, 2022
What is a typical day like for you at Tropical Smoothie Cafe?
Asked Apr 21, 2020
Answered Jan 29, 2023
Answered Jan 28, 2023
What benefits does Tropical Smoothie Cafe offer?
Asked Jul 17, 2018
Employee discount. Flexible schedules most of the time