Stressful but understandable, in a sense. Make your sales, write your notes, listen to everything that was told to you and it all seemed to be thrown at you all at once when it didn't seem like you could retain anymore you'd be asked to learn more, I understand there's a process to everything but its hard to make up for everything that happen in the past and trying to correct it, learn everything while everything is being thrown at you and it is hard, other co-workers might not have show it but its not easy trying to use what you know and correct everything that the past sales group messed up on and with you make a mistake its like you're expected to know everything in one month, I'm sorry but that's not how it works. I know corporate has numbers that need to be met, but they also have to understand that this Branch is starting a new, they're basically starting from the ground up and expected to hit these high standers when they're all still learning, other branches at least have somewhat of a solid ground seeing as they have sales reps that have been there a while, none of the sales team other then the manager have been there but a month or less and expected to hit the same numbers as a branch who's been standing on two good feet for a while. The sales manager is doing the best that he can as well and trying to help everyone learn and retain the proper information but at the same time the whole sales team is picking up where the last sales team left them, which isn't much to
ProsLunch, friendly staff, helpful managers, they care about their customers.
ConsRushing, high expectations for a sales team starting from the ground up.
Route Manager | Salt Lake City, UT | Feb 17, 2020
Should be Put Out of Business
I worked for TruGreen accross 3 different branches, in 2 very different states. They are absolutely horrible anywhere you go, not only in their treatment of employees, but also customers and the environment.
I did not once ever work with new equipment (except for 2 months once to break in a new truck. The first new truck, by the way, this particular branch had received in 10 YEARS!). Otherwise everything is falling apart. The backpacks and spreaders were on average 5 years old, many times being held together with duct tape, pieces of wire shirt hangers, and hope (and yes, I'm being 100% serious). The uniforms they make you were are not only ugly and extremely uncomfortable, but do not protect you from chemical hazards. You are also lucky to have a uniform, as many times it is stolen by other employees, or lost by the cleaning company. The boots will make your feet the most blistered they will ever be, and your toes will turn yellow from all the chemicals that leak through.
The trucks are a similar story. Those are usually 10-15 years old and absolutely falling apart. Many times doors and compartments would open while driving, spilling product and equipment all over the road. Everything is exposed to the rain (and snow, which you will be pushing a spreader on, because of course snow needs fertilizing), so on those days you really couldn't do your job (but would be threatened to). The motors for the pumps rarely worked, and hoses and tanks were always leaking liquid produ
Lawn Specialist | Thorofare, NJ | Apr 26, 2019
It's ok if you really need a job.
This is a job where quality of work life seems to vary from branch to branch, so I cannot speak for any other location than the one I worked at.
First off, this is a sink or swim environment. Training as a tech is bare bones and has more to do with company onboarding, laws (there are many federal and state) and safety procedure than real world application of the actual job. There is ride along time with company vets where you learn the actual job, but the quality and length of time ( usually 2 weeks, but can be as little as one ) can vary from time of year and trainer to trainer. Weekly training on products, techniques, and various job related issues is usually detailed but will only give you a starting point to continue learning. You will have to lean on the guys who have been there long enough to really know their job to fill in the blanks for you.
There is ZERO work life balance. 55+ hour weeks are not uncommon and 70 hour weeks are not unheard of. If you like spending time with your family, this is NOT the place for you. You WILL work in the rain and snow. You WILL work on 100 degree plus days (only a few if the trucks have working a/c) and days that will be below freezing. 40+ stops a day is the norm.
Like any place, managers can vary. As a tech, your immediate supervisor is a service manager who reports to the branch manager. Most are extremely knowledgeable, but all are very overworked. Some are great, some not so much.
You will be spending your own money
ProsWeekly pay, excellent 401k, working outdoors, minimum supervision
ConsZero work/life balance, low pay for the work, terrible uniforms, working in extreme weather conditions
Aerator | Redmond, WA | Jul 29, 2019
A good job if you feel like you deserve to be punished
This is probably the worst job I've ever had.
Physically this job is very demanding. During aeration season you are spending your day using an aerator which leaves your body feeling like garbage. There were mornings when I couldn't open or close my hands fully they hurt so badly.
The shifts are always up in the air. There were weeks where I worked 55 hours and weeks where I barely broke 20 hours. There were many days where I started at 6:30 am and didn't leave the office until 6:30 pm. Essentially I was typically out of the house from 5:30 am until almost 7 pm.
When I interviewed the manager doing the interview told me that they did lawns as small as his office and as large as an acre. That turned out to be a lie, they did jobs as big as they could get them. One day there was a guy at my branch who was expected to spray 260,000 sq ft split between three jobs. That's more than 5 acres.
You are constantly overworked. During the fall you quit work at about 4:30 because it isn't safe to work on lawns when it's dark, and they would still be scheduling you for a route that wasn't scheduled to be finished until 9 at night. This would be fine, but they track what percentage of your job you finish so scheduling you a route that you can't finish no matter how quickly you work affects your score.
At the meetings it was common for managers to call people out for being less than in front of everybody. It's not a very professional attitude as a manager to belittle you employees i
ProsListening to podcasts on longer drives
ConsIncredibly physical, overworked, underpaid, disrespected, unrealistic expectations, a new variety of body aches
Lawn Care Specialist | Hilliard, OH | Sep 4, 2018
Worst Lawn Care Company
I'll start by saying very genuinely good people work here, most of them are. Most or all of the issues are with how the company is managed and the management style.
When I first started I was promised all weekends off and voluntary overtime over the phone. I started and it was the opposite. Mandatory weekends, long 10-14 hour days in all weather conditions. The pay is pretty low considering the work, and they claim it's competitive yet every other lawn care company starts at the same or often times even higher. I was offered $18 an hour to do the same thing at one of their competitors.
They routinely overload their most loyal workers and even people just weeks into the job with a horrendous amount of stops. People getting 32 stops and then given 8 more because somebody couldn't finish their own stops. That's a huge complaint I've heard every day. You finish your own work then have to do everyone elses because their retention rate is so horrible and they've overloaded themselves with customers and don't have enough techs to complete the work. And if you don't finish the work they throw at you, you'll definitely hear about it when you get back or through hear-say when they bad mouth you to other people.
They finally wised up and promised everyone we'd switch to 4 day weeks with Friday, Saturday and Sunday off. But that lasted for literally one or two weeks then right back to 5 and 6 day weeks. The amount of disappointment from various colleagues was rather high.
ProsGenuinely good people work here, all paid holidays
ConsRidiculous hours, low compensation comapred to difficulty of work, pay is not competitive, commission blows for sales, high expectations with no incentive
Customer Service Representative | Remote | Jul 14, 2020
Customer retention over customer satisfaction
It's a numbers, apologize/attempt to placate game; goal is keep customers from cancelling services (regardless of reason) or demanding prepayments back. If you like accepting responsibility for other people's errors/laziness, adhering to a script because "it works", and being the bearer of bad news then this job is for you.
Some specialists weren't rendering services yet leaving info that indicated services were rendered. Bulk of the time customers were home or had cameras on their front/back yards so they saw when tech pulled in, left yard flag/invoice, and left without doing anything else.
Their internal system had no preset measures for appointments to be auto scheduled ASAP for prepay customers. This seemed to apply also to customers paying as they received services, meaning customers have to call in to check/schedule appointments regardless of prepay/easy-pay status. The system scheduling of services typically took 2 weeks, sometimes longer, pushing applications sometimes 8 weeks apart (their published time span between lawn applications was every 4 to 6 weeks). Misinformation regarding timing of services and local branch management not following up with customer issues were abundant also.
The mobile app and customer portal weren't user friendly for non-tech savvy customers. Company also didn't provide a guide for mobile app so CSRs could properly assist customers with app issues and better selling the app features. I can't recall if customer could i
ProsPayday every Friday and hourly rate was ok, not great
ConsCall center, poor training, customer retention over customer satisfaction, poor service quality at several local branches
Customer Service Representative | Fishers, IN | Oct 31, 2020
Not that great. Definitely better out there.
While I have worked for worse, I know there is also a whole lot better out there. The pay is ok for customer service, but could be so much better compared to what other customer service jobs start at. The supervisor, at least at my location I'm not sure about others, is very lazy and hardly helps out with anything. The team leads do just about everything and I never get any updates, coachings, training, praise, or help at all from my supervisor. Management above the supervisor has clearly either forgotten what it's like taking calls all day or has never done so. They ask for way too much way too fast. You only get about 7 days of training, and then you're on your own with calls, chats, and emails. Your leads and co-workers are there to help, but it's still very frustrating given so little training and going through it extremely quickly before being tossed out into the sea and then they wonder why calls take longer than they want, and customer frustration goes up and retention is harder, because training is very inadequate. The benefits are not good on the health side. It's either too expensive or now it's going to an indemnity plan that isn't really even real health insurance. You do have the opportunity to get commission along with your hourly pay, it's only 2% but better than nothing. The co-workers are awesome though. It's like a little family and everyone is super willing to help each other so that's really nice. There is absolutely no flexibility in the schedule. You hav
Prosfun co-wokers, weekly PTO, commission with hourly wage
Conspoor supervisor and management, poor working space, lower average wage, no shift flexibility at all
Residential Sales | Greensboro, NC | Mar 31, 2020
Residential Sales Representative at Trugreen
Most of these factors will vary based on what branch in what location you work at. I will break this down into a few sections: Section one, the job itself. Section two: The company. Section Three: My location.
1. The Job
Sales is sales. Door knocking is door knocking. If you follow their process, you will be working 60 hours a week to be successful. However, dedication to what they teach and preach WILL lead to success. All you gotta do is throw your shoulder and heart into it, be coachable, yada yada.
You will deal with disappointed people, happy people, etc. Sometimes folks are just having a bad day. Knock a door, WHAM get it slammed on your face. Next door, they are just so happy to see you because they were just about to call and ask about lawn services. It is what it is. Move fast, stay dedicated, and you will make quite a bit of money for yourself and the company.
That being said, hire on around January and expect to do essentially cold calling but worse: you are calling a list of cancelled customers. They can't wait to beat you up! Consider it great practice. Because by the time you get to the gravy phase of warm weather in March-June, you will have zero fear on the door.
TLDR: Hard but doable. Excellent training.
2. The Company
As a whole, great inclusivity. Management is solid, with a strong focus on coaching and leading with carrots instead of sticks. Everyone is professional, dedicated, and positive. Lots of focus on training and safety. You can o
Customer Service Representative | Lee's Summit, MO | Jun 4, 2017
Decent Pay,Nice People, High Stress, Minimal Advancement Without Moving
Trugreen was a fine place to work before the merge with Scott's. I got along great with my bosses and the benefits were nice as well. The pay was toward some of the top payors in the industry. However, the job is high stress and upper management at corporate just continued to pile on the workload (especially in customer service) making it nearly impossible to ever have a feeling of accomplishment. When Trugreen bought out Scott's Lawn Care Division and merged the two companies the corporate figure heads decided it would be wise to double in customer count essentially overnight but they only retained 20-25% of the Customer Service Representatives from Scott's which caused a major influx of issues for a department that was ALREADY critically bogged down and overwhelmed. As typically happens when a work environment becomes high stress and over demanding, it was only a matter of time until customer service reps were quitting and the turnover rate became ridiculous. This of course fed further into the issue and put EVEN MORE pressure on the individuals who could not afford to try and find something else because they had been such long term employees at Trugreen they needed to keep their job and pay where it was and the competition would not be able to match their wage out of the gate. This of course caused a further drop in already low moral for those individuals especially. At any given time there were more than 500 customers on hold and once the customers finally got ahold of so
ProsPay and Benefits
ConsStress Level and Workload
Residential Sales | Hilliard, OH | Jun 1, 2020
Everything you need to know!
You can make really good money here if you can sell during peak season. Easily $1500+ a week which keeps most sheep around but when you look past the money then you see how bad it is. Most new hires don't last more than 2 or 3 months and ones that do won't come back after seasonal leave. No matter how well you do it's never enough and they want more. You and the customer are just numbers on a sheet and those numbers represent the hope that trugreen will one day be sold. It's no secret that the owners want to sell this company but can't because the reputation and profits and retention company wide stink. Managers and reps are revolving doors and they will hire anyone to be a rep. Managers dont stay because of pressure and they make very little if they dont get a bonus. In 4 seasons we've had 5 managers. Reps are paid on revenue and managers paid off programs sold. So basically if you sold 20 to 25 a week which a top rep does it's still not enough because the manager will still miss goal because they set them high or hire people who can't contribute. This leads to everyone getting berated and even more pressure to put money in the mangers pocket who does nothing all day. They will have you start hourly but the make you shave hours to work Saturday so they dont have to pay OT. Then they switch you to salary during peak time and work you 6 days a week for 50+ hours to avoid paying OT. You have no work/ life balance with the hours except Sunday because they're closed. They hire aw
Proscan make good money if you can sell
Consmost people can't sell this product and the company itself is awful
Questions And Answers about TruGreen
Do true green hire felons
Asked Oct 11, 2016
After 7 years I think I know my background check took like 1 month in Kalamazoo michigan
Answered Jan 11, 2021
My record is spotless but Trugreen will hire anyone. Trugreen is desperate for employees because turnover rate is so high.
Answered Jun 22, 2020
What is the best part of working at TruGreen?
Asked Nov 22, 2019
Interactions with customers, being outside, the challenge of maximizing your time efficiently
Answered Nov 26, 2020
Opportunity for advancement for those without a 4 year degree.
Answered Nov 20, 2020
What questions did they ask during your interview at TruGreen?
Asked Oct 11, 2017
How old are you? Do you have a valid driver's license? Do you have any lawn experience?
Answered Jan 27, 2021
One of the phone interviews was an hour and half long and included many questions about past employment and included questions about how did I handle tough customers in other customer service positions. What were some hard problems that I took care of. Obviously, in an hour and a half, there was a lot of questions and I don't remember them all.
For my in person interview I brought along achievement certificates that I had obtained at other jobs and also talked about a personality analysis that I had taken where it showed that my best skill was problem solving. I had ranked a very high 75% for problem solving on that analysis. You can take these tests on line now and that helped me get the job, I believe.
Answered Oct 23, 2020
Do you have to drive your own vehicle or you get paid per mileage?
Asked May 13, 2016
Trugreen--wouldn't do it
Answered Jan 9, 2019
Yes ,you drive your own. I had a rough time, driving hours to Kokomo and back at night with a vehicle that had its headlights smashed in so I could barely see. Ended up buying a car and getting in debt just so that I could have some reliable transportation. They should give company cars. And they dont count the miles driven from home to office as mileage they should pay you for. About .20 a mile
Answered Jun 27, 2018
What advice would you give the CEO of TruGreen about how to improve it?
Asked Aug 19, 2017
better structuring for francisees
Answered Oct 12, 2020
It’s probably a waste of time. The whole company has issues and no one cares. I’ve been with the TruGreen less than a month and it’s filthy, unsafe, no ppe, morals are below the ocean floor. Yes, I’m here until I can find something better job, or someone is willing to listen to some of my solutions, to make this a better place.