Working at U-Haul: Company Overview and Reviews

4675 reviews
U-Haul Ratings
Average rating of 4675 reviews on Indeed
3.5Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
2727 North Central Avenue Phoenix, AZ 85004
$1B to $5B (USD)
Consumer Goods and Services

Popular jobs at U-Haul

 Average SalarySalary Range
Customer Service Representative
2756 Salaries reported
per hour
Reservations Manager
120 Salaries reported
per hour
246 Salaries reported
per hour
General Manager
6 Salaries reported
per hour
Assistant Manager
144 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2844 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at U-Haul

Customer Service Representative | Jacksonville, FL | Jun 24, 2019
My manager was amazing
It can be hard work at times. I worked for one of the largest volume dealers in northeast Florida. All employees are great and helpful. My manager was awesome. She kept the fridge stocked with food for us and always had cases of water and Gatorade mix for us. Being disabled myself, my manager and coworkers always helped me when I needed it
ProsFlexible schedule, always had free food, employees and manger were awesome
ConsNot great pt, no benefits and wasn’t able to work full time
Customer Service Representative | Miami, FL | Apr 4, 2019
Very Challenging Opportunity
Uhaul was something I didn't like at first but after about 3 months of following my manager, I was able to be promoted to her assistant and was given the responsibility to run the store alongside her
Customer Service Representative | Clermont, FL | Sep 20, 2018
Pretty Good
U-Haul knows how to take care of their customers, and their employees at an equal level. Employees are trained to deal with all types of indoor/outdoor customer interactions, including trucks and trailers for receiving and dispatch. I was a sales associate for indoor items such as boxes and other moving supplies weighing up to 45 lbs.
ProsGood, hard work, and excellent interactions with customers
ConsThe only way to get a raise after a 90 day evaluation was to take online courses
Customer Service Representative | California | Aug 31, 2018
Needs improvement
Good job for someone with no family, no school, and no goals to promote. Upper Management is not racially diverse. Average raise is 20 cents a year. Would not recommend friend or family. Only day they are closed is Christmas. Not much room for vacations. computer system is always crashing and never works properly.
ProsYou get to help people
ConsNo room to promote, poor raises, poor scheduling, poor management
Customer Service Representative | San Diego, CA | Feb 10, 2020
Very poor management
We had a General Manager that did not like to deal with customers and was very timid when it came to ppl of color. He was not trained properly so you couldn't ask him for help. He was more in the way then helpful. And The MCO Travis was constantly belittling the GM in front of his employees. One by one all the employees that cared about the place either left or were fired for whatever they could pin on you.
Customer Service Representative | Lake Forest, CA | Jan 13, 2020
U-Haul enabled me to pay my bills while I was going to school.
U-Haul taught me much about customer service and dealing with customer satisfaction. I also learned to multi task at a sometimes high pressure level.
Customer Service Representative | Ventura, CA | Dec 11, 2019
Working here is perfect if you go to school and looking for a part time
Very good working environment manager is awesome pretty good tasks on the dailySomewhat stressful but always laughs can climb up the ladder if you stay here they have various job opportunities so much travel sometimes I get pay for traveling pretty awesome also build up your customer service experience because it’s something that you will need along the way if you were looking for any other job opportunities
Senior Quality Assurance Analyst | Phoenix, AZ | Oct 29, 2019
Wasn't for me
Management decisions and department process changes solely based on politics. Made for a high stress and uneasy work environment. They do have a ton of fun stuff going on for the employees and a very nice cafe though.
Laser Operator | Falls, PA | Mar 21, 2019
No training, You have to be in the click.
Worst place I've ever worked. Stay away unless you know someone that works there. You will work wherever they need you. Not worth the hassle. You get verbally harrased almost every day.
Customer Service Representative | Galesburg, MI | Mar 7, 2019
The job itself was fine
The overall job at U-haul was fun and interesting the only real problem I had was with the way the management handled certain responsibilities with day to day workings around the shop.

Questions And Answers about U-Haul

If you were to leave U-Haul, what would be the reason?
Asked Mar 23, 2017
Answered Jan 3, 2020
Training is terrible and support is worse. Upper management stands behind the managers whether they are right or wrong. Morale is way down.
Answered Jan 2, 2020
How do you feel about the future of U-Haul?
Asked May 10, 2017
The company is growing expansively and since they are in storage business with security and competitive rates it will never take over.
Answered Oct 31, 2019
No future whatsoever.
Answered Jul 8, 2019
What holidays is U-haul open and do they get double time?
Asked May 19, 2016
All holidays except Christmas day. I never got double/time-and-a-half for any holidays.
Answered Oct 20, 2019
Part time janitor worker is work on labor day holiday?
Answered May 23, 2019
How are the working hours at U-Haul?
Asked Dec 19, 2016
If you are GM, AFM or other management, you are expected to work 55-60+ hours a week. There is almost NO concept or concern of work/life balance. On more than one occasion, I was told by high-level management to tell employees to complete video training at home, off the clock. While it's improving all the time, the computer systems are insane and so broken. When I started the system went down, NATIONWIDE about every 5-7 weeks for hours at a time. Pretty darn good benefits, even for part-timers if you want them bad enough to pay. The job can be fun. The people you work with make it or break it. FT, It's a TOUGH job no matter how you slice it.
Answered Mar 8, 2020
Getting worse all the time I have been here. Management just wants to suck all the hours away from the moonlighters/CSR. The don't care about employees who have given their best and been there for multiple years.
Answered Feb 12, 2020
How did you feel about telling people you worked at U-Haul?
Asked Oct 12, 2017
I'd rather tell people I'm unemployed than to admit that I was employed at U Haul. Not even joking.
Answered Dec 11, 2019
I felt confident. I enjoyed my job and I enjoyed telling people the detailed aspects about my duties. I learned a lot at U-Haul.
Answered Oct 20, 2019