Overall Reviews at U-Haul
Customer Service Representative | Jacksonville, FL | Jun 24, 2019
My manager was amazing
It can be hard work at times. I worked for one of the largest volume dealers in northeast Florida. All employees are great and helpful. My manager was awesome. She kept the fridge stocked with food for us and always had cases of water and Gatorade mix for us. Being disabled myself, my manager and coworkers always helped me when I needed it
ProsFlexible schedule, always had free food, employees and manger were awesome
ConsNot great pt, no benefits and wasn’t able to work full time
Customer Service Representative | Miami, FL | Apr 4, 2019
Very Challenging Opportunity
Uhaul was something I didn't like at first but after about 3 months of following my manager, I was able to be promoted to her assistant and was given the responsibility to run the store alongside her
Customer Service Representative | Clermont, FL | Sep 20, 2018
U-Haul knows how to take care of their customers, and their employees at an equal level. Employees are trained to deal with all types of indoor/outdoor customer interactions, including trucks and trailers for receiving and dispatch. I was a sales associate for indoor items such as boxes and other moving supplies weighing up to 45 lbs.
ProsGood, hard work, and excellent interactions with customers
ConsThe only way to get a raise after a 90 day evaluation was to take online courses
Customer Service Representative | California | Aug 31, 2018
Good job for someone with no family, no school, and no goals to promote. Upper Management is not racially diverse. Average raise is 20 cents a year. Would not recommend friend or family. Only day they are closed is Christmas. Not much room for vacations. computer system is always crashing and never works properly.
ProsYou get to help people
ConsNo room to promote, poor raises, poor scheduling, poor management
Customer Service Representative | San Diego, CA | Feb 10, 2020
Very poor management
We had a General Manager that did not like to deal with customers and was very timid when it came to ppl of color. He was not trained properly so you couldn't ask him for help. He was more in the way then helpful. And The MCO Travis was constantly belittling the GM in front of his employees. One by one all the employees that cared about the place either left or were fired for whatever they could pin on you.
Customer Service Representative | Lake Forest, CA | Jan 13, 2020
U-Haul enabled me to pay my bills while I was going to school.
U-Haul taught me much about customer service and dealing with customer satisfaction. I also learned to multi task at a sometimes high pressure level.
Customer Service Representative | Ventura, CA | Dec 11, 2019
Working here is perfect if you go to school and looking for a part time
Very good working environment manager is awesome pretty good tasks on the dailySomewhat stressful but always laughs can climb up the ladder if you stay here they have various job opportunities so much travel sometimes I get pay for traveling pretty awesome also build up your customer service experience because it’s something that you will need along the way if you were looking for any other job opportunities
Senior Quality Assurance Analyst | Phoenix, AZ | Oct 29, 2019
Wasn't for me
Management decisions and department process changes solely based on politics. Made for a high stress and uneasy work environment. They do have a ton of fun stuff going on for the employees and a very nice cafe though.
Laser Operator | Falls, PA | Mar 21, 2019
No training, You have to be in the click.
Worst place I've ever worked. Stay away unless you know someone that works there. You will work wherever they need you. Not worth the hassle. You get verbally harrased almost every day.
Customer Service Representative | Galesburg, MI | Mar 7, 2019
The job itself was fine
The overall job at U-haul was fun and interesting the only real problem I had was with the way the management handled certain responsibilities with day to day workings around the shop.