The best place on earth. Didni world, step down, uhaul tech... point of sale supp.. directory services is the happiest place on earth!
I would like to say that I have had a blast working here. Truly blessed to have been a part of this amazing world. I have learned so much. From inept management promoting those who portray far worse traits than that for which I was denigrated to lying directly to peers/ underlings so as to seem helpful among so much more.
To be told that I must work on my personable skills. To have been provided an entirely subjective review all the while providing no tangible written report with regard to which calls and tickets were actually reviewed. What could have been handled better; Where my knowledge was faulty usw. NOPE Was told that my call *sounded* rushed. Sogenannte Review was more of a "I dont like you so I will do all I can to marginalise your contributions and get our benevolent leader on board" Thats it regarding the call review, purely subjective "For you care I not".
Then during the same "growth meeting" was mentioned a "negative" remark about my ability to work as a team only one(1) single incident was mentioned. My *intense* argument with some questionably qualified "trainer" is somehow lacking the teamplayer attitude. The whole, "if I were a new teammember I would not want to work with you", if you were new teammember and saw that, curiousity would provoke you to find out why the argument. Nevermind the fact that I spent the better part of a bloody month AND a half solely assisting new hires where I could and provide direction on how to find the ever-so-scare "lead
ProsNo longer unter the terrible regime, where favouritism runs rampant and atrocious behaviour is rewarded.
Lack of care at Locations, Poor treatment of Staff, Uneducated Management
I had been with the company for about 5 years before I was told that I either need to choose a position or leave of my own accord.
I will start with U-Haul is interesting for a first job and they cater to just hiring part time people, especially during the summer which is the busiest time for U-Haul then they end up cutting back in the winter with personnel. They have a high turn over while doing this job, some people only stay for a few months, other stay for longer with thoughts of maybe making it up through the company but that is very hard to do since those positions aren't readily available (at least in our area). I will say for part time workers, they are more flexible with their hours and they are willing to cut back on your hours as well (Max 24 hours for Part-Time). You do NOT earn any PTO or SICK Days at all. You can pay for benefits but that comes after a year of working there to be eligible. I've had a few people that were hired on part time that wanted just the benefits and worked just those hours to keep them while working another job or going to school.
For full time people, you are on a more rigid schedule. Hours are not that flexible since you have to have 40 hour work week put in. If you do need to go to a doctor appointment or whatnot and its on a day you work, you have to figure out how to get your hours to work and might have to take a hit for hours if you cannot get to 40 hours that week. You are available to get benefits and earn PTO/Sick Days whic
ProsBenefits
ConsCommunication, Lack of Leadership, No One Cares
Take benefits with a grain of salt and experience will vary depending on employees needs
When you get to your computer (either at home or in the towers), you set up everything before clocking in and handling calls. Each call is different depending on the situation and you're required to assist each situation provided to you. There are different tools to help you provide the best assistance for the customer when things seem to get more unfortunate and you're suppose to use those tools when necessary. Because of the tools and situation, the work flow is highly variable, with days being busier than others. Each manager has the same idea in what they think should happen, but each manager has too much play in discretion when it comes to the employees they manage, such as expectations, availability and their course of actions. There are plenty of benefits to choose from and you have the option of choosing which one you want to take, however there are some benefits that have minimum requirements in order to achieve them and some that are readily available to you. With my experience of benefits, I was told that the company was able to reimburse school tuition and that they accommodate school schedules. Unfortunately when I was told this, I was told under the impression that a part time student can reap the benefits of tuition reimbursement, yet learned only full time employees can receive that if approved. Also with school accommodations, the company requires certain amount of hours and days of working in order to fit their criteria of availability hours unless approved
ProsMany benefits available, semi-flexible hours, management is sympathetic and they'll try to work with you if possible, Relaxed environment when interacting with other employees, many tools to help you guide the customer back on track, adequate pay rate
ConsUnstated requirements for benefits, big discrepancy gap for certain protocols in management, Customers can take out their anger on you, Communication can be very poor (similar to the game of telephone)
At first I really liked it, however they are not very clear in the hiring process. The hiring agent made it seem like training was only for a week and then you find out in training it’s actually 2 weeks long. And then after training you get an email from your new manager after your original manager that you were given decides to leave the company for good that you have 2 extra weeks of training! So In total 4 weeks of training which is ridiculous and very time consuming especially if you have a life outside of this! I feel like the hiring agent should have made this clear during the hiring process so new hires can be aware and be prepared for weeks to come or to make the decision if they would really like to join Uhaul! Secondly, at first during training they don’t disclose to you how heavy they are on the sales! They tell you there’s no quotas but there minds well be quotas considering the numbers you need to hit! They act like at first to not worry about the sales but then once training is over that’s all they care about no matter if you have to lie to the customers! All you do is constantly lie to customers just to get a reservation! This job has nothing to do with customer service and everything to do with sales ONLY! You have to lie to customer constantly just to get a reservation or your supervisors and managers will be grilling you as to why you did not get the reservation! You are micromanaged constantly like under a microscope! It’s ridiculous how much they listen in
3.0
Customer Service Representative | Merced, CA | Sep 20, 2018
Great life experience, not recommended for long term
Many hats worn at U-Haul. Takes over a year to fully learn system and functionality of the job, and there is always work to be done. The customer service aspect of the job is strict, and the environment can be either enjoyable or stressful, depending on who you work with, your manager and his or her competency; and the mood can change in an instant. The hardest part of the job is keeping up with the ever changing policies, and completing all necessary tasks of the job. Workers are often understaffed, which leads to many customer complaints or attitudes. The pay is also difficult, as you start at minimum wage, and raises often time takes a while to apply. There are only two full-time positions available at this location (Manager or Assistant Manager) - every other position is moon-lighting and hours range between 4 and 20 hours per week. Every employee is expected to learn and perform every aspect of the job, so there are no specific roles that any one individual plays. Duties include equipment rentals/receiving, equipment cleaning and maintenance, tow package installations, answering phone calls and inquiries, store maintenance, inventory receiving, ordering, and maintenance, trailer connect/disconnect, propane refill, forklift driving, sales, knowledge of computer operation, cash drawer use/ management, use of your personal cell phone/ tablet for rentals, returns, inventory, and propane sales.
The most enjoyable part of U-Haul is the day to day changes in assignments, see
Prosperfect for moonlighters, company advancement, many job duties
Consstressful environment, non-competitive pay, not always enough help, low hours
This job is NOT what it seems. If you are looking for an office job (typing spread sheets, making appointments, data entry, taking calls occasionally) you are mistaken. Be ready to spend your ENTIRE shift on the phone making calls and taking incoming calls. Sometimes you may spend your shift making the same phone call over and over.
(READ) This is more of a call center job than an office job.
The training is horrible and the computer system is heavily outdated. This is a sink or swim kind of job. In the short amount of time I've worked there, I've seen 5 people leave. When you come in they will have you observe for the first couple days. From there you will start online classes. These classes are helpful but unfortunately you will not use most of the info (the online classes are more geared toward management and store jobs, there are very few online courses made specifically for reservation managers).
The job environment is also very unprofessional. There is constant cursing and yelling in my office (my boss was even cursing during my interview). This unprofessional speech comes from both management and co workers. Sex, drugs, religion and race are all topics that have been discussed in my office. Of course this may not bother some people (it doesn't seem to bother my co-workers). However, I personally like to work in environments that are more professional.
As with any job, the purpose of working is to get paid. Unfortunately the pay at U-Haul is not good. They will star
Prosthey give you a paycheck, you will learn to multitask, can be laid back at times.
Easy interview process, Training seeds out the good, you MUST work a weekend day
This could've been a perfect job for me but there was no health insurance. They had vision, dental, life, 401K, stock but no health which I thought was weird. It could've changed by now though! And you were required to work a weekend day, no ifs ands or buts.
So a quick summary... (I worked remotely, this was all done for a work from home postponed so it will vary for on-site positions!)
Interview was done via Skype. I was hired on the spot and started about a month later when their training class was. I could've gotten in sooner but I had a vacation planned so I started the day after I got home! It was a thorough class through their very own Uhaul University. Very informative but being at home watching someone on the screen for hours, just employees are on the mic no video, so it's hard to stay awake even though they included us to read and answer questions. After training was over you had to take a test and get higher than a 70 something to pass and then you could start working. You had sales quotas and certain percentages to meet like how many calls you took and how long they took per hour, your closing rate etc. You were paid a certain amount for each thing you sold like a truck, trailer, etc.. There was a chat program where you could chat with your manager, employees or different departments as well as a department to help you with any issue you run into tech or otherwise. They had a shift bid site where you can pick up a shifts or put up your shift to be picked up whi
ProsWorking from home, Good training, Help is easily/readily available, My managewr was helpful and understanding
ConsSome benefits but No health insurance, Must work 1 weekend day
Day-to-day responsibilities include:
- Checking in overnight return vehicles, making sure they're clean and ready to go out again, billing customers through the mobile app
- Opening store and storage and doing a quick walk around, making sure there was no funny stuff overnight.
- Review scheduling log to make sure all vehicles that were supposed to be returned were, call any customers that hadn't returned, extend rentals and charge accordingly.
- Review reservations and confirm for trucks, trailers, hitches, storage.
- Install hitch & wiring for jobs if hitch pro or other CSRs aren't around/capable/as good. You're dealing with customer's vehicles, you don't want to slap it together.
- Building and grounds maintenance, such as sweeping lot & cutting grass.
- Lock action in storage. Remove overlocks for paid customers, lock out delinquent.
- Storage collection calls. Auction reminders.
- Dealing with a variety of customer service issues throughout the day, such as extra day charges, fuel charges, storage late fees, vehicles not available/broke down, etc.
- Occasionally touch base with MCP and TCM regarding vehicle availability, maintenance needs, one-way pickups from other centers, etc.
- Ordering supplies
- Processing mailed in storage payments
- Constant recruitment and hiring because you never have enough staff, even during summer. Fight for more hours, or take the chewing for being over payroll budget.
Probably a ton of other stuff too. If you have
ProsLearn about storage and behind the scenes stuff, increase knowledge of vehicle repairs, some days fly by you're so busy
ConsUnderpaid, storage customers at all hours, no work/life balance
I would not recommend this job to anyone. You get thrown on the phones on day 2 of "training." You'll have one instructor for the first 2 weeks, and then another for the second 2 weeks before you're put on a team. With each instructor, I was told inaccurate and conflicting information about how the job was expected to be performed. Trainees are completely misguided about this role and the expectations. So much of what I learned in "education" I was told was blatantly incorrect by the time I hit production.
Once on a team, the work environment and experience really went downhill. U-Haul expects absolute perfection on 100% of their calls, repeatedly tell the team they require perfection of us, and make us constantly fearful for our jobs with the intense micromanaging and monitoring. Because you're thrown onto the phones on day 2 and given terrible/inaccurate training information, it's easy to build up what they call "bad habits" because you were previously told by a superior to handle the calls one way and that your calls were great when what's actually expected long-term in the job was completely different.
A lot of turnover here for a good reason. The metrics and call monitoring expectations are extremely high and rigid, with no room for even the most minor error. Frequent meetings and extremely heavy monitoring. They are constantly listening for the one tiny mistake you make in verbiage and then fail you on the entire call. It could be as simple as saying "phone number"
ProsRemote.
ConsExpectations of 100% perfection, high demand and pressure, low pay, poor communication, upset customers, unethical business practices.
I enjoyed working at Temperance Hill Security Storage. The small office staff was very friendly and we worked together as a team to make sure we were as productive as possible. The office was well-managed and self-sufficient. Everyone was mostly treated equally in some decision-making events.
It was often a fast-paced work environment with plenty of work to do. As a storage rental business, we stayed at 90+% capacity nearly year-round. This means that we were frequently turning storage units and serving our customers' varying needs (i.e. climate-controlled vs. non climate-controlled storage, different sizes of units, moving supplies, moving equipment, mover referrals, etc.). I also was one of the employees selected to represent our local office at a self-storage convention in Little Rock, AR in 2014 that explained the laws and policies regarding self storage facilities.
We also rented U-Haul trucks and trailers, thus usually staying busy with cleaning the equipment, hooking up trailers, executing rental contracts, etc.
I learned a great deal about U-Haul and how their system operates. I learned how to successfully hook cargo trailers, auto transport trailers, and tow dollies to customers' personal vehicles as well as U-Haul trucks. I learned how to make reservations, complete rental contracts, and satisfy customers' different requests when dealing with their moves via U-Haul's computer software.
The hardest part of this job was dealing with angry customers who we
ProsFlexible schedule
ConsLack of health insurance and benefits
Questions And Answers about U-Haul
What is the promotion process like at U-Haul?
Asked Nov 26, 2020
There isn't one
Answered Mar 29, 2023
Quick
Answered Mar 29, 2023
How often do you get a raise at U-Haul?
Asked Oct 13, 2020
When I state why I need one
Answered Oct 10, 2022
Annual evaluation
Answered Oct 9, 2022
What is the best part of working at U-Haul?
Asked Nov 22, 2019
Traveling
Answered May 28, 2022
Sitting inside
Answered May 13, 2022
What is the work from home policy at U-Haul?
Asked May 28, 2021
You cant you have to be there to clean storage and truck equipment
Answered Mar 20, 2023
Very few remote positions available
Answered Mar 20, 2023
If you were to leave U-Haul, what would be the reason?
Asked Mar 23, 2017
Relocation
Answered Feb 5, 2021
I was LAID-OFF from u-haul after 12 years. that ought to tell you what kind of people are running u-haul.
