Working at U.S. Bank: Company Overview and Reviews

U.S. Bank
U.S. Bank
8385 reviews
U.S. Bank Ratings
Average rating of 8385 reviews on Indeed
3.5Work-Life Balance
3.4Pay & Benefits
3.2Job Security & Advancement
800 Nicollet Mall Minneapolis, MN 55402
More than $10B (USD)
Banks and Financial Services

Popular jobs at U.S. Bank

 Average SalarySalary Range
500 Salaries reported
per hour
Customer Service Representative
474 Salaries reported
per hour
Personal Banker
124 Salaries reported
per hour
Branch Manager
6 Salaries reported
per hour
14 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 6158 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at U.S. Bank

Senior Vice President of Human Resources | Ankeny, IA | Oct 22, 2019
Rapidly changing culture and environment
It was a great place to work for many years. Former CEO retired a few years ago and the new CEO is not in touch with employees. Many changes occurring which is necessary and expected but there doesn't seem to be a mission or vision for employees.
Customer Service Representative | Overland Park, KS | Jan 9, 2020
Great company could have more flexibility
They did offer overtime but not all the time was it accepted and advancement opportunities could be better. Supervisors were understanding and helpful
Customer Service Representative | Owensboro, KY | Nov 24, 2019
I loved my position with US Bank and all of my co workers were amazing. I would always recommend US Bank as a #1 company to work for!
Management at US Bank are caring and understanding of employees needs and feelings. This has been the best company that I have ever been employed with
Branch Manager | Las Vegas, NV | Jan 22, 2020
I am grateful for the time I had working at US Bank. It was an incredible experience that furthered my knowledge in retail banking. I would recommend working at US Bank.
Processor | Minneapolis, MN | Mar 9, 2020
Fired me
Worked as a temp and was hired on then was fired because i found out I was pregnant just 2 months after working there. Gave me a horrible reason why o was let go the day after I told the managerHorrible place!!
Customer Service Representative | Tillmans Corner, AL | Oct 2, 2019
A typical bank experience
there was nothing special about working for this company. It was a plain black and white job, come in do your job and go home. The relationship I created with my fellow representatives were the most enjoyable part of the entire job.
Merchandise Flow Team Member | Fargo, ND | Jan 27, 2020
good people
good environment, people are fun to work with. Managers are involved in the daily activities. Good benefits and work hours. need more remote options..
Regional Vice President | Walnut Creek, CA | Nov 18, 2019
Major US based bank with high expectations and a professional approach to business.
US Bank is a conservatively managed financial institution. Management's approach to transactions is predictable and the support group, while at times stretch thin, is professional and knowledgeable. It is important to note that the Bank approaches new opportunities conservatively. A thorough understanding of the client and the transaction needs to be professionally and thoroughly presented for a unique opportunity to be successfully concluded.
Document Specialist | Portland, OR | Oct 26, 2019
Challenging and Rewarding
At work I have the opportunity to help clients and business partners achieve their goals. I am always learning new things. The work allows me to be challenged and have a sense of accomplishment.
Foreign Exchange Trader | Minneapolis, MN | Jul 9, 2019
Foreign Exchange Investigations/Collections/Remittance
Work with internal and external clients and their special needs Reconcile FX accounts and investigate discrepancies Ensure accuracy, completeness, and timeliness of transactions processing

Questions And Answers about U.S. Bank

Why did you leave your job at U.S. Bank?
Asked Mar 15, 2017
US Bank could have been a great employer. Instead of worrying about details like training new hires and creating paths to success the District Manager cared about employees wearing name badges and USB lapel pins. I had more emails on this Mission Critical issue rather than business strategies. US Bank has a huge lack of understanding for their instore model. Way understaffing a business that requires a 7 day a week- 11 hour a day operation ( including holidays ), they have no problem having their branch managers work 15-25 days in a row. Zero guilt as the DM enjoys Saturdays with his family and earns twice the salary. Horrible waits to fill openings- constantly training our future competition as new hires quickly learn they are simply bodies used to run transactions like tellers- not bankers. Moral was the worse I had ever seen at any company. Turn over is massive.
Answered Jan 28, 2020
Because I refused to be continuously disrespected by entitled customers. This guy called me out of my name and I closed his card (that was previously ordered) and hung up. A week later when management pressed me about it I walked out.
Answered Dec 25, 2019
What would you suggest U.S. Bank management do to prevent others from leaving?
Asked Mar 14, 2017
Instead of preaching about the community, help your employees feel like US bank is a community. Happy employees produce. Employees at USB are not happy. Management should want to retain good employees, they do not. Have an incentive that pays for production not just goals.
Answered Jan 28, 2020
Evaluate upper management. Turnover is in the banking centers, not with upper management. They are out of touch with what’s actually happening and needed in the branches.
Answered Nov 18, 2019
What is the work environment and culture like at U.S. Bank?
Asked Jun 30, 2016
This type of company behavior is considered, "creating a paper trail". Often seen when hiring cheap or out sourcing cheap. If you have a good employee (someone who is reliable, cheerful, willing, etc) work with them to learn where it is felt they lack in experience or knowledge. Invest in your assets, they take part of the good when they are discarded. They will also spread the word about the abuse and disloyalty of a company that your customers read about. Negative reviews are considered stronger than positive fluff. Just saying.
Answered Mar 23, 2020
Stressful, fast paced, work/life balance. They want you to be perfect and give you little to no support. They only cater to their favorites. It’s not about working hard here it’s about who upper management likes...
Answered Nov 18, 2019
When you go for an interview how soon after did you know if you had the job or not?
Asked Nov 7, 2016
I had several interviews, including HR phone screening, personality test, peer interview, direct manager, online profile assessment, customer assessment, and another upper management interview. It took over 2 months to get hired.
Answered Nov 18, 2019
Two days after my interview
Answered Sep 7, 2018
How did you feel about telling people you worked at U.S. Bank?
Asked Dec 28, 2016
After seeing what how their back office treated employees with disabilities, the manager who did my interview in leopard print, and the fact that management had a 'ride or die' attitude, very ashamed. It's not a place to be proud of working for.
Answered Jul 24, 2019
Not a bad organization to work in.
Answered Dec 19, 2018