Working at UNIQLO: Company Overview and Reviews

784 reviews
UNIQLO Ratings
Average rating of 784 reviews on Indeed
3.1Work-Life Balance
3.1Pay & Benefits
3.1Job Security & Advancement
1,500 stores in 16 markets worldwide. A leading international retailer.
More than $10B (USD)

Popular jobs at UNIQLO

 Average SalarySalary Range
Sales Associate
88 Salaries reported
per hour
Retail Sales Associate
62 Salaries reported
per hour
Loss Prevention Manager
56 Salaries reported
per hour
Training Supervisor
12 Salaries reported
per hour
Retail Manager
2 Salaries reported
per month
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 441 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at UNIQLO

Visual Merchandiser | Orlando, FL | Aug 14, 2018
with food from different places
On a typical day at work there are customers coming from many different places just wondering what they would like to purchase for the day & also for family & friends it gets pretty crowded but its full of clothing 7 joy!
Retail Sales Associate | Chicago, IL | Feb 11, 2020
Great place to work for other than some things.
Working here was great, the discount is awesome. My only issues were the promotion process for higher level positions is bad and changes with manager.
Loss Prevention Manager | Queens, NY | Jun 30, 2019
The company isn't a bad company to work for.
I really enjoyed the company as a whole. Everyone in every store i worked in for the short time i was emplyeed made me feel welcomed and happy to work along side them. It was the Loss Prevention department i was working for that was the issue. You have someone with so many years of experience in Loss Prevention running the department with no clue on how to manage a department. They push you to catch shoplifters with no tools to succed. If you don't hit a quota, your job is constantly being threatened. Normally meeting shoplifing quotas arent a issue with brand stores but lets face it, Its only uniqlo. I love the clothes but its not high on the shoplifters list of stores to hit.
Customer Service Team Lead | Kearny, NJ | May 15, 2019
A constantly changing call center
The experience at UniQlo is very interesting. I must admit the call center is constantly changing. Every week upper management come up with new ideas for us to accomplish our goals in the call center. Our main goal is to satisfy the customer needs. I remember when I first started working for UniQlo customer service the customers was never satisfied with UniQlo rules and regulations. Over time the policy started to change and now I realize the customers actually enjoy shopping online with UniQlo.
ProsDress Code
ConsCompany policy
Cashier/Stocker | Stamford, CT | Feb 13, 2019
Just another retail job
there isnt much to say here, you fold clothes and do inventory. customer service is a given. management is a little bit militant about folding and height and color but not too awful.
Supervisor | Boston, MA | Apr 8, 2018
Skillful & Strict Standard
Working for Uniqlo USA provided a strict standard on how to service customers & the importance of customer input to better achieve company goals. The guidelines on how Uniqlo USA standard policy relates to the Japanese heritage & follows as such. A strict guideline on the best ways to interact with customers & staff to create trust between one another. On a day to day basis my job was to train new associates on Uniqlo's policies & guidelines & make sure to remind them that customers come first. To ensure that all associates understand the basic concepts to achieve great outcomes with customer interactions & excellent attention to detail. As well to make sure all customer interactions were nothing less but satisfying so that the company could remain known for their outstanding sense of urgency to uncover customer needs. To provide a safe shopping experience to all customers as well as staff.
ProsPaid Time Off & Monthly Promotions
ConsHourly Pay, Organization & Employee Compassion
Visual Merchandiser | Manhattan, NY | Jul 7, 2019
Toxic, no chance at advancement
Uniqlo is an extremely intense and foreign work culture that attempts to guilt its employees into devoting a large chunk of their time to working with no discernable or proper compensation. That being said, if you are thick skinned, you can learn alot about visual standards in a large corporate structure.
Customer Service Representative | Kearny, NJ | Jan 28, 2020
The main negative is the schedule adherence. They are very much into that system. If your on a call that goes lever your break time... adherence. Even though your helping a customer. Day to day is just repetitive. But if the pay was better and more room to grow, definitely will work.
Customer Service Representative | Brooklyn, NY | Nov 30, 2019
It was Ok working here
It was Okay. Working for the company Wish I could've had another opportunity. The people love this store. The different varieties of clothing and other accessories.
Customer Service Representative | Kearny, NJ | Oct 14, 2019
I loved the workplace, it was very calm, everyone was friendly and welcomed me genuinely. The most that needed to be done at the job is answer emails and sometimes calls if my team where to have coming in.

Questions And Answers about UNIQLO

What are the overnight shift hours?
Asked Feb 16, 2017
9pm-10am and sometimes they don’t even let you leave on time. (New York City location)
Answered Jul 31, 2019
10pm-7am overnight shift usually was to rearrange the whole store layout
Answered Mar 26, 2019
What tips or advice would you give to someone interviewing at UNIQLO?
Asked Aug 28, 2016
If you're Trilingual good luck. Some stores don't even care nor ask "What languages do you know?" And it is a group interview all the way (If you have retail experience).
Answered Aug 13, 2019
They get picky and depending on which store. Also if you're a trilingual and with retail job experience that doesn't matter at all. It seems like they were not surprised about me knowing three languages and never asked what languages do I know during the interview. All they said was "ok" with a straight serious face with no facial expression what so ever. Some stores get very picky.
Answered Aug 13, 2019
What is the interview process like at UNIQLO?
Asked Aug 28, 2016
Received an email to schedule an interview, had 1 group interview, and was offered the position within a couple days.
Answered Mar 25, 2019
The group interview were only 3 questions. 1. Why do you want to work here? 2. Describe a time when you gave good customer servie. 3. Describe a time when you had to work as a team.
Answered Apr 2, 2018
How long is the hiring process?
Asked Nov 23, 2016
For chicago location in my experience it was just 2 weeks
Answered Nov 11, 2018
A month and a half
Answered Jun 4, 2017
What questions did they ask during your interview at UNIQLO?
Asked Sep 14, 2016
I was hired after my interview. Some of the questions i will list blow? Tell us about your self? What are your strengths? What are your weaknesses? What do you know about Uniqlo? Why do you want to work at uniqlo? Have you shopped with us before?
Answered Sep 13, 2018
"what do you know about Uniqlo?" the person who knows the most about what Uniqlo does and how the opperate, gets the job.
Answered Jul 15, 2017