It was a lot of fun, and exciting to be a part of. They were good to me. That is until they let me go.
I was supposedly let go for violating the attendance policy. The date in question was approved for a form of specialized PTO by Uber and paid out on my check. After the fact, they informed me it was technically a violation based on something in training material from 6 months back or longer, despite what the company policy online stated or their approval and issuance of paid time off. So, I was unexpectedly and suddenly terminated.
After termination, per policy, your access to company employee emails, websites, etc., is removed. I didn't think about not being able to access the emails where I had requested the PTO and it was approved because I still had limited access for exit/legal/tax purposes, etc. Unfortunately, my exit letter and the limited access did not include those emails or extenuating facts. So, I cannot provide any evidence now.
It should be noted that it wasn't my immediate supervisor, nor his, that made this decision as far as I am aware. The decision was apparently made by someone in the larger corporate or HR department who was unaware of all the specifics or of my performance and dedication outside of what the system could show them. My supervisor had no choice but to hand down the termination. He seemed as shocked and unprepared to tell me as I was to hear it. This from a largely automated system that is a behemoth and takes on a life of its own,
I love working for the people, providing rides to their destinations because I feel like I'm part of something and I'm helping people.
I always give the 200% of myself, I have 5 star score rating on this APP and I always provide the best attention and service to riders.
I spent money on repairs, fuel, accessories and items for the riders to feel good, cleaning, tires, and have to report all the miles I put into my own car, and UBER only pays 30 to 35% of what they charge to passengers.
If a rider is paying 10$ for a 10-15 minute ride (around 3 to 5 miles), Uber only pays me 3$. People normally don't tip because they think all the money goes to the driver or just because they though they paid enough. Few good people give extra tip and I always provide the best service and best attitude and it's not about that when it comes to overpaying for a service and then having to pay again. They always think all the money goes to the driver or at least most of it but its not the case.
Whenever you ran into a technical issue with the APP, it takes hours for someone to take your call and then won't help or hang up the phone.
APP is always malfunctioning even its updated. Does not track properly your rides and won't calculate the best promotions, offers or rides you deserve considering your score and rating.
I know a lot of riders and they tell me they pay sometimes 50-70$ for a 45 min ride to 1 hour, and a driver only gets paid 20$ for that hour, 25$ tops! Now you do the math, you h
ProsOwn schedule, Serving People, Meeting places.
ConsEverything.
1.0
Driver (Independent Contractor) | Los Angeles, CA | Jan 12, 2022
Only good for part time supplemental income (less than 25 hours weekly) whenever you have the free time. Very low pay for what you do and no benefits.
Uber Drivers are nothing more than monopoly pieces now for funding hundreds of millions of dollars to all of Ubers future plans. In the past around 2017, work and pay was great. Now Uber takes around 50% or more of money from all rides, and programs their “algorithm system” to CAP how much money you can earn in your own vehicle. After your “newbie period” (when they make sure you are paid a lot of money in a short amount of time) is over with then your job becomes (H-E-double hockey sticks) and you make very little money. Drivers would make $70-$80 on a $100 paid trip. Now it’s almost the opposite like $30-$40 for the same distance and time. The algorithm system also slows trips down once you earn a certain amount of money. There is shortage of drivers so it SHOULD be very busy. Uber controls EVERYTHING.
Uber just plays a lot with your time while in the car.
Uber’s algorithm system throws you trips in the hour, to make sure you earn anywhere from their guaranteed minimum of $15 an hour to $25. As for trips 50+ miles or 60 minutes out, you are lucky to earn $40. Also you have to pay gas, taxes, and health insurance which you have to pay yourself first, IF earn enough money, and IF you have worked enough eligible hours. So after all those expenses, you are now really at about $11 an hour (happy upside down face) Usually it takes more than 30 hours which is full time, but they always promote being an Uber driver part time.
My example: I live in LA, luckily my rent is $1,20
ProsWork anytime of day, and cash out your earnings ASAP.
ConsNo benefits, no gas, tax, or food reimbursement, very low pay, cap on how much you earn, work is misleading and frustrating.
Mind-Numbing Work, poor managers, no work-life balance
I feel that as far as the remote customer service team goes, those in leadership positions are flying by the seat of their pants. Ask two managers the same thing and you are likely to get two different answers. No consistency with scheduling or flexibility. Your experience with scheduling will depend on your manager. Some want you to be available when they say, regardless of your other obligations, while other managers have respect for work-life balance. In addition, there are way too many 12-hour shifts scheduled. This is unacceptable to me. 12-hour shifts should be reserved for those who volunteer and should be rewarded appropriately. If no-one steps up then figure something else out. Scheduling 12-hour shifts shows no regard to the employee.
For the remote customer service position, we were trained for two weeks, which is sufficient. However, after that you are pretty much left to the wolves. They say you are free to ask questions, but everyone is literally ghost once you end training. They have a chat system that is for the birds! During training it seems great. However, you will ask a question once you are on "the floor" and will get crickets. You will ping a manager for help and get crickets! Then when you look up, the manager has logged out of the chat system. Really?!! So then your only resort is to email a manager and their response is that email is not a good way to get help. How the heck am I supposed to get help when a manager is not around to chat or they ig
ProsWork from home job, pays more than most work from home jobs, no phone work
Cons12-hour shifts are way to common, poor managers, no work-life balance
Uber has the potential to be an awesome company. They are staffed with amazing, fun people who work extraordinarily hard, and genuinely want what's best for the company, our customers and our partners alike.
My organization never felt much of the worst parts of Uber's culture, and the new management team seems to genuinely want to make it a better place to work, and has already taken great strides towards growing Uber into a mature and respectful workplace.
However, despite their efforts to reform workplace culture, communication remains tricky at the best of times, and nearly impossible at it's worst. More than once I found out about a major change in service or promotion from one of our customers, rather than the team responsible, and there have been times when something changed, and then changed again, without us ever learning about the intermediate steps.
Effective communication with other organizations within the company could, at times, mean struggling to find one responsive person, and there was a lot of duplicated work due to a lack of an easy way to find answers to some questions.
Finally, though it's improving, there was a serious lack of training for all of the roles I occupied in the company. For my final position, my first official training came almost 6 months after taking the role, much of which I spent without a direct manager, and some of which I spent without a senior manager on top of that, with little to no communication about when that mig
ProsAmazing people, great benefits, a lot of room to grow and develop
ConsPoor communication, rapid and often conflicting changes making it hard to have any consistent plan for the future
I love making my own schedule. I hate driving for 13 hrs just to earn $150
I drive because I am an out-of-work educator. At first, I really enjoyed it. It does have its perks, the biggest being setting my own schedule. However, after the "honeymoon" phase, when they give you nice bonuses, you can spend most of your day declining $3.00 requests to drive 12 miles to pick up and deliver food. I have an 8% acceptance rate because of this. And the more you refuse to take delivery requests that will actually cost you money, the more of these requests they send you in an attempt to strong-arm you into taking them.
They have some other questionable practices to try to force drivers into taking requests, such as having delivery request popups take up your entire screen - making it very easy to accidentally accept delivery requests. Most of my delivery cancellations were made because of my accidentally and sometimes unknowingly accepting requests while texting someone, picking up my phone, or just putting it into my pocket. Sometimes, I only knew I had a delivery because I heard that app speaking directions. Then I had to cancel the delivery because, unlike Door Dash, after accepting a delivery, I have NO idea of the distance or the pay. So, I have to cancel just in case I am expected to drive a total of 6 miles for $2.50. Of course, canceling also hurts my chances of getting great delivery opportunities.
Delivering food might be a nice side hustle - but - at least for me - it is NOT a good fulltime job, although I am grateful to have the opportun
ProsI get to make my own schedule. It helps put money in my pocket until I get a job.
ConsDaily salary is unpredictable. Wear and tear on my car. Driving in inclement weather.
The Uber office in D.C was a great place to work. As an on-boarding specialist for Driver Partners, I assisted people in establishing a partnership with the company. This was done by meeting with partners, ensuring their driver and vehicle information was valid and entering their information into the Uber database.
I learned quickly how to provide excellent customer service while being both adaptable and flexible. While I was primarily working in the PSC (Partner Support Center), I found myself splitting time between other assignments and roles. For example in the mornings I would work with the marketing department and after lunch switch over to operations.
Uber's Management was comprised of hard-working, knowledgeable and understanding people. There was never a question they could not answer nor any problem that couldn't be solved with teamwork.
The workplace culture for Uber was relatively casual, when I started there was no formal training however team members were helpful and friendly.
The hardest part of the job was meeting with people who were ineligible to drive with Uber. It really was upsetting to tell people who had waited all day that their driving record or vehicle made them unqualified.
The most enjoyable part of the job was giving driver partners my work email and asking them to follow up with me if there were any issues moving forward. I loved coming to work and spending 10-15 minutes addressing their concerns, reading their stories and shar
ProsFree Lunches
3.0
Sales Support Representative | Boston, MA | Jul 14, 2016
Fun Place to work but no career advancement
This review is for working in the Boston Uber office as a Partner Support Rep. Direct management is good and supportive of employees but permanent employees in the rest of the office tend to look down on the temps/contractors.
Temps/contractors are typically left out of office celebrations etc because your not considered a "real" employee even though you work as hard as they do. Within the actual Partner Support department we are treated well however, but there is a distinct "class" division in the rest of the office.
Pay is very low and company is very cheap and not willing to give any raises not matter how long you've been there. Which is sad considering this is a company worth $64 billion according to Forbes. Otherwise this is a fun place to work if you don't mind living paycheck to check with close to no hope of career advancement.
As for the pros of this place, many of the people are young and management is open to input and new and innovative ideas from workers. They are constantly coming up with new ways of doing things which is very refreshing in a corporation setting. Also, lots of good snacks and catering several times a week so you save money on not having to buy lunch.
ProsWork/Life balance, relaxed environment, free lunches and snacks
Conslong term contractors, low pay, not accepted as a part of the team by permanent employees/upper management
2.0
Independent Contractor | St. Louis, MO | Sep 7, 2022
Fun job, awesome boss
It is great being your own boss and setting your own schedule. However, there are glitches in the system. I get ride requests for a 5-minute ride that are 20 minutes away. I decline because they are not worth 25 minutes to make $7. That counts against your overall driver level. Customers can also make unfounded allegations which freezes your account and keeps you from earning. Uber has locked my account on 3 separate occasions- 2 for unfounded allegations and once because the app didn't recognize my selfie. Locked out 2-3 days each occasion. That kills the weekend and cost me $6-800 each time. Uber reimbursed me a total of $100 after numerous complaints. Riders tend to misuse the additional stop feature as well. I have complained to Uber as well as suggested a solution as well. No response on that either. They don't take taxes out, which presents it's own set of challenges in April. I do enjoy the flexibility and the fact that you can cash out whenever you want to. There is basically no limit on how much you can earn, it just depends on how much you want to work. My biggest complaint would be lack of benefits. I would think there could be a way to integrate benefits based on either time on the clock, driver level, ratings or even income generated. There has to be a way.
3.0
Driver (Independent Contractor) | Delaware | Jan 27, 2023
Mixed Bag
It really is a mixed bag. You have to game your mileage and keep your mile/$$$ ratio good, or you’ll get thrown into a constant whirl of barely making enough. Hourly rate isn’t as important in driving- make sure your $$$’s made are 1.5-2x higher than the mileage you put on your car for that day. Pay rates are also very different based on the state you live.
There is upfront trip info in *most* (not all) places now, so you can better do this. But pay was lowered at the same time. Picking and choosing your work is the way to go.
You can obviously work any time of day if it’s gig work, but weekend nights and weekday mornings/evenings (commute times) are where you will make the most money.
You will have an issue with passengers often- whether it’s them being rude, treating your vehicle like it’s their own and not someone else’s, and some even lie about catching racist/homophobic/transphobic remarks from drivers to get free rides, wanting to change a destination after you took the ride…. so having a dash cam is getting more and more important by the day.
It’s a decent placeholder if you need something to do in between jobs or for extra income. I’ve done this job as a full timer, and I suggest not doing that unless you really plan out your schedule and have a car you can afford to beat up a bit.
Οτι πιο αναξιοκρατικο, υπογειο, διεφθαρμενο συστημα εργασιας εχω συναντησει στα 32 χρονια εργασιακης εμπειριας μου!
Κανονας τους ηταν να βαζουν τους εργαζομενους τους να τσακωνονται μεταξυ τους για να τους εχουν του χεριου τους,πραγμα που συνεβαινε σε καθε γραφειο κι οχι μονο σ΄αυτο που εργαζομουν, οπως μου ελεγαν συναδελφοι.
Συγκεκριμενα σε ατυχημα που υπεστην νυχτερινη ωρα, οταν ημουν σε εργασια σε συγκεκριμενο γραφειο των Αθηνων, και χωρις δικη μου υπαιτιοτητα, οχι μονο δεν ετυχα της στοιχειωδους υποστηριξης σαν εργαζομενος και οδηγηθηκα στο αστυνομικο τμημα ως υπαιτιος, αλλα μετα κατηγορηθηκα απο το γραφειο εργασιας οτι ...εκανα βολτα εκτος ωραριου (πραγμα που δεν αληθευει διοτι εκτος ωραριου ΟΛΑ τα αυτοκινητα παραδιδονταν στο γκαραζ για να τα παρουν οι επομενοι, καθοτι δουλευαν 24 ωρες ΑΣΤΑΜΑΤΗΤΑ!!!) για να μου χρεωσουν τις ζημιες του αυτοκινητου που εργαζομουν!!! Το θρασος τους ηταν τετοιο που δεν σεβαστηκαν ουτε τους διερχομενους συναδελφους μου που ετυχε να περνουν απο το κεντρικο αυτο σημειο που μου εκδηλωσαν την συμπαρασταση τους σε ο,τι χρειαζοταν.
Ετσι εφοσον μου απεστειλαν εξωδικο που αξιωναν να πληρωσω εγω τις ζημιες του αυτοκινητου, τους εθεσα με δικη μου μυνηση ενωπιον της δικαιοσυνης και εσπευσαν να εξαφανιστουν για να γλιτωσουν τις συνεπειες του νομου. Αργοτερα εμαθα οτι εκλεισαν και το γραφειο μαζι με το γκαραζ τους, διοτι ηταν παρανομοι και δουλευαν χωρις αδεια...
Εντυπωση μου κανει ομως, ΠΩΣ η uber τους υποστηριξε να χρησιμοποιησουν την πλατφορμα τη
No esta bien pagado para las horas que se hace y lo profesional que debes ser
Mi experiencia en UBER es la siguiente:todo el mundo sabe tanto publico como conductores y UBER tambien, pero ignoran, que las encuestas que hacen a los conductores asi lo expresan y si no que hagan encuestas y veran lo que todo el mundo sabe, hasta los clientes lo saben, que se hacen muchas horas y se gana poco dinero, no esta bien pagado, los conductores se duermen conduciendo y cuando se lleva mas de 7 horas conduciendo sin parar es cuando aparece el cansancio y los accidentes.
Conclusion; no se deberia ganar menos de 1500 euros por este trabajo, que tienes que hacer profesionalmente y no mas de 8 horas ese es el limite que yo pondria y si se quiere trabajar 6 dias pues vale, pero
por seguridad de todos deberia ser asi, ya que no es facil hacer un buen trabajo cuando se esta cansado, ya que los taxistas muchas veces estan parados y esperan descansando en las areas, y nosotros no paramos , siempre estamos conduciendo y haciendo una media de 300 kilometros dia, con atascos incluido...otro problema que hay es que hay muchos conductores se esconden o cancelan viajes dejando a los clientes muchas veces colgados y no llegando a reuniones y eso lo se por experiencia de amigos mios, el conductor debe tener una compensacion para cada viaje que le motive hacer ese viaje, aqui no se hace en eespaña y es fatal para UBER y los conductores como yo que no cancelo nunca y voy a todos los viajes.
Questions And Answers about Uber
What is the best part of working at Uber?
Asked Oct 6, 2019
Drive your time
Answered May 16, 2022
Flexibility
Answered May 15, 2022
How often do you get a raise at Uber?
Asked Oct 4, 2020
Annually
Answered Feb 4, 2023
No raise
Answered Feb 3, 2023
What is the work from home policy at Uber?
Asked Dec 8, 2020
You can not work from home as you are in the field giving rides to individuals
Answered Feb 5, 2023
Easy going
Answered Feb 3, 2023
If you were in charge, what would you do to make Uber a better place to work?
Asked Jan 14, 2018
Innovative platform
Changing the world through intellect
Answered Nov 12, 2021
Serving our communities safely
Answered Nov 12, 2021
How long do you have to work at Uber before you can go on maternity leave?
Asked Sep 21, 2020
No set time
Answered Feb 3, 2023
As an Uber driver you are a independent contractor.
