United Airlines

Working at United Airlines: Company Overview and Reviews

United Airlines
United Airlines
4.0
3424 reviews
United Airlines Ratings
4.0
Average rating of 3424 reviews on Indeed
3.8Work-Life Balance
4.0Pay & Benefits
3.5Job Security & Advancement
3.4Management
3.8Culture
Headquarters
Chicago, Illinois
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Transport and Freight

Popular jobs at United Airlines

 Average SalarySalary Range
Customer Service Representative
34 salaries reported
$22.22
per hour
$7.25-$49.65
Flight Attendant
16 salaries reported
$37.36
per hour
$10.10-$74.95
Guest Service Agent
7 salaries reported
$18.52
per hour
$9.25-$27.80
Baggage Handler
4 salaries reported
$18.13
per hour
$9.05-$27.20
Administrative Assistant
54 salaries reported
$26.34
per hour
$12.55-$43.65
Salary Satisfaction
65%
Of the employees are satisfied about their pay
Based on 3827 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

United Airlines Reviews

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Overall Reviews at United Airlines

4.0
Maintenance Planner | Chicago, IL | Jun 14, 2012
I enjoyed my work but it was a stressful environment
The first thing I would do in the morning would be to audit the maintenance paperwork from the DC-10 work done the night before. I’d input, into a database that I created, the jobs that each mechanic performed in order to rotate their jobs from night to night. I would go over the flight schedules of each of the 48 DC-10’s in United’s fleet to make sure they were scheduled into Chicago for their timed overnight maintenance check. I would contact United’s scheduling controllers to make schedule changes when necessary. Go through engineering notes and FAA notes in order to make sure our maintenance check was current with engineering changes and FAA mandates. Often I would go to the engineering department to clarify changes made to the DC-10 that impacted our check. I added new procedures into the maintenance manuals, and purged out of date materials throughout United’s O’Hare aircraft maintenance facilities. I ordered parts and tooling if there were special assigned tasks due beyond our regularly scheduled tasks. On occasion, I would escort the FAA through United’s O’Hare facilities. At the end of my day I would set up the paperwork and assign the maintenances tasks to the 48 union mechanics that worked for me. I learned how to work with internal and external customers, multitask, and work with a variety of different people. The manager’s in Aircraft Maintenance changed several times while I worked there. Some were great some were horrible; morale fluctuated based on who was in
Prosflight benefits
Consi was often overlooked when raises were handed out, often felt resentment for being a female in aircraft maintenance
3.0
Flight Attendant | Washington, DC | Jan 4, 2015
Flexibility
Working as a flight attendant was interesting. I wanted to travel and take a couple months after graduation to clear my head and make money while I tried to gain a focus for what I was looking for in life after graduation. Months of not knowing what day it was, what time it was, or where I was, but getting up and working 14-16 hour shifts but only being "on the clock" for 5 or 6, taught me that if you are going to dedicate your life to a career, you must have your heart in it. I did enjoy working with the various crews, serving people and meeting all types of different personalities every day, but not being able to maintain a regular exercise and health routine was what killed the idea for me. I did learn how to be flexible as the first two months working I was on reserve, which meant that I had to be at the airport or at home, basically waiting for them to tell me where I would be going that day, or even for the next 5 days, so we had to make sure to be ready for anything at all times. I learned to adapt to living with 16 people at what the airline industry calls a "crash pad" where pilots and flight attendants cram together in a hotel room or house so they can have a cheap place to sleep on the nights when they are back in their base and have to work the next morning. At this particular airline, we as employees experienced a little more hardship and issues than most of the other ones. I worked at a regional airline, which means that I flew United Jets but I got paid from
4.0
Agent | Honolulu, HI | Jan 13, 2017
Nice!
Probably the most fun I've had in a workplace! I loved the fast-pace workings, the fair treating of co-workers and just everything about this job. I love working in wide places. I was probably one of two people to be an inbound agent at the time I joined. An inbound agent looked over all the cargo coming into Hawaii and into our workplace and made sure they were distributed/transferred to the proper places. It was hardest in the mornings because that is when a lot of cargo comes in, but I enjoyed being able to time everything and get them where they need to be; whether it was to be transferred to other places or to be picked up by clients. Morning shifts were also on time limit since produce needed to be checked first before they can be released to clients. This is where I learned how to manage my time and to work with the warehouse guys in order to make sure we get everything scheduled to arrive in our flight. Talking to clients on the phone also grew more pleasant over time due to building their trust that I can get their cargo in and ready before they come to pick it up. This is where I learned to always consider my time and to get things done when no one else could. My boss taught me that if there was something missing, I don't just wait for it to arrive, I should go and look for it. I got to coordinate and befriend a lot of different departments within the cargo world in order to find things missing in our warehouse. My co-workers were amazing and hilarious peo
Prosholiday lunches, benefits, awesome co-workers, fast-paced, chances to improve and work in different departments, great raises
Conswasn't entirely clear about our benefits, missing cargo
5.0
Flight Attendant | San Francisco, CA | Aug 31, 2020
The Best Job I've Had (But With Sacrifice)
This is one of the best jobs I've ever had. Being a flight attendant has allowed me to travel the world, to meet and work with diverse people, and to find real fulfillment in customer service. I've been able to be there for people on the best and worst days of their lives and to help people connect with family, loved ones, friends, or friends they have yet to meet. It's truly been a fulfilling and rewarding career. The flight attendant work group has been one of the kindest and most invested work groups I've been a part of. People here love to fly, to provide professional and caring service, and that is why they continue to do it. They also HIGHLY (and rightly) prioritize safety of fellow crew and customers and are consummate professionals. Where else can you find a workgroup of people that genuinely love their job, travel the world, and get paid to do so? That said, there will be plenty of sacrifice, especially at the beginning. Most incoming flight attendants will be looking at several years on reserve minimum and this will include periods of 24 hour on call phone availability and the ability to get to the airport within hours. You will be dealing with fatigue and jet lag from inconsistent sleep schedules and this will be an adjustment. Initial travel and comprehensive health benefits start immediately after training, but starting pay is low and is the same no matter what city you are based in (no cost of living adjustments for expensive base cities). You will be worki
ProsGlobal travel, Travel benefits, Healthcare, Excitement
ConsUnpredictable schedule, on call reserve system, low starting pay in expensive base cities
4.0
Trainer | Houston, TX | Jul 3, 2012
Flexible with great management, friendly environment
So far, United Airlines has been a great place to work. Yes, there are some inconveniences stemming from the United/Continental merger, such as those with migrating Intranet/email/etc systems. And expensive (self-paid, as a contractor) parking! It's also not exactly comfortable or conducive to my working/learning style to share a work space with someone else, but it's understandable that all the other spaces were occupied and we got a decent size space, at least. However, as a contractor, the management directly above has bent over backwards to get everything aligned as fast as they humanly possibly could so that our jobs as contractors could go forth as planned. I was really surprised at how willing they were to help; I've had places just let me flounder around, asking for help over and over, for months. Not to mention, the atmosphere is really relaxed and friendly, but still professional. You can wear jeans (nice ones) any time, if you want (big plus); sodas are only .55 cents (although missing water bottles); it's pretty quiet; everyone seems to like each other or at least get along so it's not tense and stressful; they treat you with respect and appreciate what you have to bring to the table, degree or no degree; and - so far - the people I've met have had pretty darn good senses of humor. I like the people around me and don't hear a lot of badmouthing, and everyone seems ready to pitch in and lend a hand if needed. In addition to management's aid, multiple people on t
Prosgreat location, friendly environment, great management, flexible, casual dress
Consconstant it-based issues, cramped quarters, missing technological necessities, expensive parking
5.0
Senior .NET Developer | Chicago, IL | Aug 19, 2019
Good place to work
 Experience in working with ASP .NET MVC and Entity Framework as ORM Mapping tool for Data Access layer.  Extensive experience in Responsive web-based page and site designs using  Experience in using JavaScript, jQuery, HTML 5, XHTML, CSS, Bootstrap Telerik, Kendo Controls, GULP JS, AWS and AJAX framework in creating efficient and interactive Web applications.  Experience in creating dynamic web pages to get faster response time and to obtain partial updates using ASP.NET, Master pages and AJAX framework.  Expertise in developing windows communication foundation services to expose useful functionality to Web users and Developed Web APIS for backend data communication.  Well versed in N-Tier Architecture and Web applications using Windows forms, Web forms and Windows services, SOAP, IIS and XLST.  Worked in Database Design, Development Data migration using SQL Server 2010/2012/2014/2015, MySQL and MS Access.  Expertise in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Cursors, User defined data types and Functions using SQL.  Excellent knowledge of Object-Oriented Design Patterns and Model View Controller (MVC).  Hands-on experience with SQL Server Integration Services (SSIS) and Reporting Services (SSRS) packages for import and export of data for creating reports for Business users and Management.  Experienced at using Subversion (SVN), Visual Source Safe (VSS) and Team Foundation Server (TFS) for integration, code securit
4.0
Flight Attendant | Chicago, IL | Sep 21, 2020
Flight Attendant Life
I've been an FA with United for about 4 years now, and I have to say despite everything that I'm quite happy with it. Even though I am indefinitely furloughed, I really feel like United did everything they could to keep as many people as they could. In addition, in comparison to my friends in other airlines, United was absolutely top-notch in communicating with us (sometimes multiple emails a day) about COVID-related issues. There are hard parts of the job, namely that the current contract has it so you can be on reserve (basically on-call) for basically forever, or until enough people ahead of you leave that you can hold a steady route of flying. I've never actually gotten to vote on a contract (this was supposed to be our year, but... yeah) so I got roped into a contract with arguably the worst reserve out of all four mainline companies (UA, AA, DA, and SW). From what I understand, lineholder life is amazing, so it's a dream for another day. Pay is not great for the first five years, but it caps out at 13 years and it's quite generous then. This job is 100% about seniority. Once you're in, it's quite hard for them to fire you unless it's for safety-related issues or theft. Additionally, the top 10k flight attendants have been flying since before 1996, so getting up through the ranks takes literal decades. That said, it's the weirdest, best job I've ever had. It's somewhere between kindergarten teacher, bartender, and EMT... all during an earthquake. You meet the absolut
ProsDecent starting salary as FA compared to regionals, I felt like my supervisors actually had my back, good company communication, FANTASTIC health insurance
ConsWildly unpredictable schedule, not the most stable industry due to being very recession intolerant, occasionally very long days(12+ hours), and unpredictable schedule during reserve so you don't know when to sleep
3.0
Customer Service Representative | Oklahoma City, OK | May 9, 2019
High stress, demanding, cut throat, wear and tears the body
Union gives false sense of security. Membership and dues required. Makes lazy co-workers. Schedule is bid on in order of seniority. Work all Holidays. Work 4a.m. to 2a.m. and sleep in car or store room because not enough time to go home before next shift. Air lines constantly merging or being renamed. Lose all tenure, seniority, and benefits under new Company name or job outsourced unless you have 10 or more years and are willing to relocate to most expensive cities and commute weekly by plane from home. Customer service means cleaning airplane front to back including toilets, looking for bombs, marshalling airplanes while sleet beats you in the face, loading and unloading 75 to 375 33 lb to 100 lb bags on 18 or more planes per day in minus 7 to 107 degrees. Searching for passengers lost luggage put on wrong flights. Very strenuous on joints and muscles causing much wear and tear on body. Starting on ramp is manditory. To move to ticket counter position very competitive. Computer system is very difficult. Rebooking very upset or angry passengers for flight delays due to mechanical trouble, weather, flight crew not arriving. The bottom of company budget in wage negotiations. Pilots first, then flight attendants, then customer service/ ramp or below wing employees. Lay offs occur often to prevent top salary pay.
ProsFlight benefits IFyou work for actual company
ConsJobs are outsourced for even lower wages, wages are very low to start, raises 19 to 26 cents per year for first 5 years, you will spend earnings on surgeries for torn muscles and joints, mental health at risk, you may worked 30-40 hours overtime per week manditory, flight benefits awarded by seniority, leads steal money from cash draws and others blamed, maintaining ground equipment, shifts setting next shift up for success.
4.0
Senior Business Analyst | Chicago, IL | Sep 16, 2013
United Airlines is a great place to work with wonderful travel benefits for travel enthusiasts
I've had the pleasure to work with the best team at United. A typical day would involve a few business, IT and other cross functional meetings to discuss business needs, update of work on hand, and upcoming up strategic work. It also included building presentations, business and technical documentation and discussions with peers. I have learned a lot at United working with several large divisions over almost 10 years of time. I have led many revenue analyses efforts such as understanding why certain routes were more profitable, why certain markets had more flight delays and cancellations, how the flight network can be routed better, the KPI's to measure performance in each of the different areas of business, why stakeholder engagement is very critical to a project success, end to end application development and the critical role a Business Analyst plays with that, importance of data knowledge and business intelligence and much more. I have had the best managers in my tenure at United. They have been great leaders who were role models too. They built, trust and respect with the team and always put the company's best interest before theirs. The hardest part of the job was the long commute to work The most enjoyable part of the job was the team and the exciting work and not to undermine the perks to fly anywhere on United Airlines Many of my co-workers were experts at what they did and strongly believed in being respectful of each other and kept the team morale up in man
ProsTravel benefits, co-workers, work with never a dull moment
Consconstant restructuing and reorganization that led to loss of productivity, workforce disengagement and a constant change of culture
5.0
Customer Service Representative | San Diego, CA | Oct 12, 2020
Great job, good pay, excellent benefits plus unlimited travel; very stressful at times though when things go awry
Overall, United Airlines is a very good place to work. Benefits are excellent (travel, too, of course) and there is flexibility to "trade" your work schedule with other agents which is incredibly helpful and unlike almost any other job. It can be very stressful at times (cancelled or delayed flights) and as such the public can be nasty and rude so having empathy and patience is a must. As is the case with all airline jobs, seniority is everything. The longer you work there (as in MANY YEARS) the better your pay, work schedule and vacations. Everyone starts with "Day One" in seniority which means you'll always work some holidays, weekends, early/late shifts and everything in between. It's just the nature of the job. There's very little opportunity to sit down while working; support socks/stockings and great shoes help ease the strain on tired veins and feet and are essential. Were it not for the Covid crisis devastating the economy and airline business I would not have taken early retirement. There's definitely esprit de corps among customer service agents working at an airport and I do miss that greatly. Even after more than 33 years of boarding flights, meeting/dispatching airplanes and checking customers' baggage, I still found a sense of excitement in being around airplanes just as I did as a new hire decades ago.
ProsUnbeatable medical, dental, and vision benefits even if working part-time; unlimited travel, pay is good once you've been there over 10 years, lots of flexibility to add or reduce hours
ConsConstant standing/leg fatigue; stressful when "irregular operations" occur (cancelled flights, etc.); having to work many holidays/weekends/early & late shifts

Questions And Answers about United Airlines

After interviewing for a temporary position, if granted employment can you transition to permanent? Or after the time has passed will they just keep you on file and contact you the next season?
Asked Feb 20, 2016
Depend the performance that you give
Answered May 30, 2019
Yes on all questions my previous employment in the industry would be an asset to United.
Answered Apr 24, 2019
What is the training like?
Asked Jul 14, 2016
Training in my department is never sufficient. OJT and tribal information seems to be required for almost everything. I find training to be lacking.
Answered Nov 6, 2019
The training was excellent,I ate it up like candy! Because the more education you have is good for you and your pocket book, and it looks good on a resume.
Answered Jul 31, 2019
How long does it take to get hired from start to finish at United Airlines? What are the steps along the way?
Asked Jun 8, 2016
Well,it normally will take 45 days,the badging process is the longest part.
Answered Jul 31, 2019
The hiring process can take as little as one month depending on staffing needs. I know they are scheduling more classes to begin in September of this year! Go get your FA with a top airline UNITED! I love my job and love the company. Be ready for the adventure of a life with flexible schedule etc... show up everyday with a willing and learning heart and commitment to safety, smile and you will be a success. You will miss your family so it’s an adjustment.
Answered May 9, 2019
What is current pay for flight attendants/stewardess?
Asked Apr 17, 2016
For United they start with 18
Answered Dec 6, 2018
I’m not sure it should be $27.00
Answered Dec 2, 2018
How flexible are your working hours at United Airlines?
Asked Mar 30, 2020
Not very flexible, unless you have substantial seniority and vacation available AND if scheduling/staffing permits.
Answered Nov 29, 2020
24 hour clock
Answered Oct 28, 2020