UnitedHealth Group

Working at UnitedHealth Group: Company Overview and Reviews

UnitedHealth Group
UnitedHealth Group
3.5
14410 reviews
UnitedHealth Group Ratings
3.5
Average rating of 14410 reviews on Indeed
3.5Work-Life Balance
3.5Pay & Benefits
3.1Job Security & Advancement
3.1Management
3.4Culture
Headquarters
Minnetonka Minnesota, United States
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Health Care

Popular jobs at UnitedHealth Group

 Average SalarySalary Range
63 salaries reported
$22.24
per hour
$7.25-$46.00
6 salaries reported
$17.17
per hour
$8.55-$25.75
10 salaries reported
$18.75
per hour
$7.25-$37.30
2 salaries reported
$20.50
per hour
$7.25-$39.20
23 salaries reported
$22.38
per hour
$7.80-$41.85
Salary Satisfaction
57%
Of the employees are satisfied about their pay
Based on 19493 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

UnitedHealth Group Reviews

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Technical LeadSenior Technical RecruiterSenior Technology AnalystSenior User Experience DesignerSenior Web DeveloperServerSite DirectorSocial Work InternSolutions EngineerSolutions ManagerSorterSpecialty Benefits AdvocateStaff MemberStaff PharmacistStrategy ManagerSwitchboard OperatorTCMTeam AssistantTeam CaptainTeam CoordinatorTechnical ConsultantTechnical Program ManagerTechnical Support RepresentativeTelecommunications SpecialistTesterTranscriptionistTreasury AnalystTécnico EletrotécnicoTécnico de Manutenção PredialUHCUnderwriting ManagerUnit SupervisorUnited HealthcareUnited Healthcare AdvocateUnited Healthcare Medicare AdvocateUrgent Care PhysicianVice President of Academic AffairsVice President of Business DevelopmentVice President of QualityVice President of StrategyWeb DeveloperWorkday HCM ConsultantWriter/Editoradvocate4me rep"Advocate4Me Representative"(Contract Employee) HEDIS1 of 115 year employee2 yearsA Fortune 6, innovative leaderA/R RepresentativeA4MEA4ME Rep/CACA4Me 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LiaisonPintorPlan ManagerPmoPolicy AdministrationPolicy AnalystPolicy ServicesPorteiroPostal Support EmployeePosting ClerkPractic Base SupportPre Implementation Verification Testing TeamPre-Service dualsPrefer not to revealPremier Advocate Premier Benefit AdvocatePrep CookPrescriptions Solutions RepPresenterPresidentPrestei serviço temporárioPricing ManagerPrimary Care PhysicianPrincipalProcess AgentProcess member insurance claimsProcess member submitted pharmacy receiptsProcessing ClerkProcurement SpecialistProduct Product Development EngineerProduct advisorProfessionalProfessorProgram AdministratorProgramador & DesenvolvedorProgramador DelphiProgrammer AnalystProject SchedulerProjetistaPromoterPromotions CoordinatorProperty ManagerProposal ManagerProudcer Help DeckProvider Advocate Provider Appeals RecoveryProvider Appeals RepProvider Appeals and Disputes (PAD) RepresentativeProvider Attestation AdvocateProvider Credentialing/ Re credentialingProvider Phone RelationsProvider 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Overall Reviews at UnitedHealth Group

1.0
Administrative Coordinator | Atlanta, GA | Sep 11, 2014
It's a Job
I work for a segment within the company. This segment was acquired by UHG in 2012, so my review is based on my experience within the segment and may not apply to the company as a whole. A typical day within my office consists of arriving promptly to set up my work station, and within minutes of settling into my cubicle being informed of the latest scuttlebutt du jour - regardless if I wish to hear it or not. Once the shift has started, I field incessant, repetitive, and mundane phone calls, repeating the same information ad nauseum to people who've heard it 10,000 times before, yet still ask questions and become irate as if our processes are totally foreign to them. You are not allowed to place callers on hold, even if their issue requires brief research to be resolved. There is often NO break in between calls, and breaks are often cancelled depending on which way the wind blows. High accuracy and productivity is expected at all times despite the fact that the computer systems and software are outdated, not well maintained, and frequently crashes. Our phone systems are shoddy at best, and the phone prompts takes callers to every other department save the one they need. It is sometimes impossible to answer a call because the antiquated telephony software becomes unresponsive, opening you up to a possible "call avoidance" infraction. I'm not required to use any critical thought, creativity, or free-thinking. Employing these traits will cause management to regar
Pros5 day week with weekends & holidays off. Decent pay. Shuttle service to Marta.
ConsRampant, unchecked favoritism. No diversity - at all. Nebulous, unapproachable, and ineffective management. Malignant and toxic work environment and morale is extremely low. Inept, unmotivated, co-workers (there are a few exceptions.) Deplorable health benefits!
3.0
Case Manager | United States | Mar 19, 2019
Nurse Case Manger- Work from Home. Real Talk.
As a former Telecommute Case Manager (CM) this is just my experience from the department that I worked in, other departments might have different requirements for their Case Managers. There are many CM teams or departments throughout the enterprise (such as general CM and specialty CM such as diabetes, CHF, etc). If you apply for a telecommute CM position, please ask in advance which department you will be working in and get the details from that point. If I had to choose if the job was bad, good, or great, I would have to say it was good. I worked from home. I was a case manager and I provided case management services throughout the U.S. My workday was from somewhere around 8:00am-5:00pm. We did not work weekends nor holidays (we also got of the day after Thanksgiving too). As it relates to duties, you have a lot of phone calls to make to the patients (a.k.a. members) and you will do “A LOT” of documenting in various software programs on the computer. Each phone conversation that you have with the member equals 1 call contact. You must get at least 50 call contacts per week (this might be different pending on your department). Now, before you get too happy about these phone calls, you need to understand something. There are times when one 15 minute phone call with a member may take one hour to document. Phone conversations with a patient/member may include discharge education from a hospitalization to calling around to different places in the member’s comm
ProsWork from home. Did not have to fight traffic to get to work. Enjoyed my coworkers and manager.
ConsHeavy workload. Constant change. Stressful trying to keep up with documentation.
2.0
Pharmacist | Arizona | Nov 9, 2021
Mail Order pharmacist current state at UHG
Postives: - Good pay and initial PTO - Benefits are okay, not great - Work from home - Flexibility to change schedule if needed or take time off. Negatives: - The biggest negative is that OptumRx / UHG has just transitioned to the worst metrics tracking system for mail order (home delivery) pharmacists I've ever heard of. Any job like this you are going to be dealing with a lot of metrics so that should come as no surprise. But, you at least hope the metrics accurately track your ability in a fair way, especially in an environment like this where you are rated against all your peers. Wrong. So we used to have a metrics system that was very good, you got points for many different actions you did so if you got an order with 15 rx's it didn't matter because you got a point for each Rx you verified plus other things you had to do like faxing, making changes, etc. Pretty fair, encourages people to work orders they get instead of dropping them. Now, they had the brilliant idea to get rid of that and institute a new system that tracks 1 thing only - quantity of ORDERS completed. So, pharmacist 1 spends 30 seconds on an order that has 1 Rx to verify. Pharmacist 2 spends 10 minutes on an order with 15 rx and a lot of problems. They both get 1 order completed. Not only that,. It you only get a count for order complete if it finishes, so if you have to fax on 1 Rx on the order you get nothing because it didn't complete, it was placed on a hold. Whoever finishes that order down the li
ProsSee main review
ConsSee main review
4.0
Senior Customer Service Representative | Honolulu, HI | Sep 29, 2021
Great pay, but has issues.
From the beginning, they train you for everything, and almost always have help available. Almost. At times nobody will be available to help, and then you get scolded for too much dead air, or long hold times because you're stuck just waiting. But, they don't make you take calls you haven't been trained for. Its usually one off situations where some information is missing that you need to ask help for. Direct supervisors care about you, management, not so much. I worked in 3 different departments with them; Medicaid member services in Hawaii, Military and Veterans in the west region, and Medicaid provider services for Arizona, California, and Washington. In all 3, my direct supervisors were amazing, M&V management was pretty good, but management in member and provider services was pretty heartless. They don't care what you're going through or about your wellbeing. They talk like they do, but never actually approve anything because they want you working at all times. They constantly tell you that they won't hire more agents because we are over-staffed, even though the call volume is too high for our agents to handle , but their eyes bulge at a request for a leave of absence because we're understaffed and can't allow anyone to take time off... and then they volunteer our department to help other understaffed departments handle their phone calls. Everyone was so stressed out that multiple people were looking for new jobs. They also continuously give CSRs new responsibilities
ProsGreat Pay, great discounts, great training
ConsExpensive medical, careless management, always more responsibility without more pay
2.0
Software Engineer | Eden Prairie, MN | Sep 5, 2018
They Love Managers, They Ignore Laborers
TL;DR If you're a manager, fine. If you're a worker, leave it to the contractors. What you get out of working there depends on what kind of person you are. I wish I could be more negative, but really, UHG is so big everyone's going to have a different experience. But here's mine. From what I saw, they put more attention on managers and decisions-makers than those who do the grunt work. And there are managers everywhere (it's managers all the way down). Your boss will spend more time looking up at his or her manager, making sure they approve, than down at their employees making sure they have what they need. They don't have to deal with IT problems when it takes days just to merge your two lines of code into master because of something eight levels removed. My team was way too big for an Agile methodology. In-office developers alone, there were 24 of us. You can't have a stand-up meeting with that many people. And that's not counting QAs or BAs. The software is EXTRAORDINARILY complex and tightly coupled. The main branch often breaks because it's so tightly coupled so someone can easily commit something that breaks it for everyone. They adhere so tightly to Agile Scrum, but don't say "no" to the hard decisions (e.g. regularly booking way over capacity, two week iterations that don't improve the product, but make it so those managers know what to expect so they can tell their managers). Nothing is spelled out, there's operational knowledge in scattered people's brains
ProsGood salary, Good compensation (401K and health plan in particular), Nice cafeteria with healthy food, Beautiful surrounding area with a good walking path, Easy to hide. You can do nothing for a long time. But means no one's paying attention to you, Good work-from-home policy. Never seen a restriction need to be regulated.
ConsOpen-plan office makes you feel anxious and watched, Lighting comes from skylights or dim flourescents like a warehouse, The free coffee is bad. It literally makes me sick. But you can always buy from *their* store, Lots of contractors and consultants. Anyone can disappear at any time. Goodbye SMEs, Their technology policies are draconic. Can't install anything unless from their App Store., You're not allowed to use Chrome you have to use IE or an old version of Firefox, They have an oppressive proxy you can't get around (no YouTube or Instagram or Pinterest), No advancement whatsoever. I don't know how you're supposed to get noticed
1.0
| Minnesota | May 27, 2015
Specialized work with no experience opportunity outside given role
As an employee of the "Population Health Management" division my job was extremely specific... take and make the exact same calls pertaining to the same exact conversation, day in and day out. The only variety is whether or not we make the calls (thus giving us some background on the member and control over the call) or take calls (engaging with random members about a program they have preconceived notions about and little appreciation for). There was little variety in the work day and very few of the members are appreciative of the work we do. Due to this lack of variety, no additional experience is garnered that may help to advance your career (like most people working the telephones want) so you can reasonably expect to be stuck in the same role and at best the same division for the length of your tenure there. Since this is a service to employees of other companies, expect to work a large amount of evening and probably even weekends to begin with (I had to work 70% of my hours either after 5:00 PM or on Saturday) which leads to a poor work/life balance and, for many people doing an intense telephonic job like the one I have, depression. Also, near the end of the year (Oct.-Dec.) expect to work OT since that's when incentive deadlines are. Despite many issues being brought to management's attention, very little is done to help find that balance and in fact on their yearly employee survey last year there were disclaimers that "...these topics may not be reflective of the
ProsGood pay, large enough company for those coming in with previous experience, work at home opportunities
ConsLittle to no variety each day, Unable to acquire new professional experience, Frequent emotionally intense days, Disrespectful and rude members, Micromanagement, Lack of control of day-to-day tasks or schedule, High turnover
2.0
Internal Auditor | Minnetonka, MN | Apr 27, 2017
Strengthening the control environment could enhance operations while reducing employee turnover.
Compensation is tremendous including base salary and bonus structure. Dental is also impressive. Most staff are friendly and intelligent. Frequent social and charitable activities help morale. Good work/life balance. Medical insurance is tough. On-boarding was poor and lacked relevance. Materials should have included a road map for success with roles/responsibilities of position, claims platform diagrams, lines of defense, instead of 50 pages dedicated to hooking up to WiFi. Management is poor and ineffective. My manager set me up for failure and did not follow through on her promises including getting my input on projects I wanted to work on and approving training I wanted. She claimed after I started that she would be an advocate for me when in fact she was anything but. I constantly had to go to her for work, and remind her of training requests I needed approval on. Furthermore, she scheduled me for work I had no idea about and she didn’t either when I asked her. Feedback was mostly critical/negative rather than constructive and often merely based on hearsay and anecdotal which from a manager is taken as gospel. It also was rare that I received real time feedback from a manager; they would instead tell my manager all the things I did wrong and she would believe them. While there are resources on HR Direct like Learn Source where you can chart your development, management is extremely critical of everything you do so unless they approve of you, you will not
ProsCompensation, Work/Life Balance, Community involvement, health and wellness, social activities, and the Dental plan.
ConsManagement, management, and the medical insurance.
2.0
Customer Service Supervisor | Sunrise, FL | Nov 4, 2012
UHG is where you have a job not a future.
From the start UHG is an employer that focuses on productivity and profitability. Emails come out from various sources drilling that information into each employee's head. The organization also makes a good display of how they have values and they want you to succeed. They are very lax with their IT departments, they still haven't left windows XP (heck, they only got XP in 2005) Everything in their systems seems to be held together with scotch tape and a few safety pins. When a major event happens they aren't prepared to react or they don't want to believe it's happening. When they finally get around to authorizing a new system or upgrade they suddenly want to yesterday and put so much pressure on the development to get it done that the result is a complete mess that they say "look how much we saved" The people who have to use it say "jeez, how am I going to hit my productivity now with this disaster" as well as "this is the list of manual work arounds because the system doesn't do what it was supposed to do" I've seen this with service systems, claim systems, enrollment systems, phone systems, and email. Benefits are sub par considered the organizations focus on "health and well being" Depending on your department you may have excellent work life balance or a disastrous one where if you take a day off you dread returning because no one is able or willing to cover your role because they as well have such a workload. The 401k, health savings, and Stock programs are good until
Prosstock program
Consunorganized, it severely out of date, focus on $$, unreliable future.
4.0
Health Care Advisor | Houston, TX | Aug 4, 2014
Nice workplace with flaws.
I would say that this place is pretty much an enjoyable job to have as long as you fully understand what it is that you are signing up for. Don't expect 100% consistency especially if they interview you for an upcoming position in a new segment that they are adding to the corporation. I understand that things need working into and circumstances change as things come up but also show us the employees a little more compassion just like they want us to show the members. A typical work day outside of your 8-16 week training is very structured (a PLUS) you have about 5 minutes to start your day and bring up your systems. After that depending on the department that you work for its back to back calls approximately 45-65 per day. Breaks and Lunches are scheduled based on business needs and are scattered throughout the day depending on your choice of 30-minute to an hour lunch. Management will give you the typical I have been there and done that.... I have held the same position as you and in most cases almost always they are being honest. Management will sometimes pick favorites and carry out conversations with individuals about other individuals. In the training department they seem to like to alter the company policies to their liking to suit their own needs. As stated on their Human Resources webpage "Company Policy" you do not overturn company rules unless there is absolute need with explanation. I learned a lot about health care at this company and still learn very much every d
ProsStructure
ConsPay and Inconsistant Work
1.0
Senior Customer Service Representative | Oldsmar, FL | Feb 24, 2015
Micromanaged Hoop Jumping Call Center
No matter how much you go above and beyond on a daily basis, you are not recognized or rewarded. The only recognition you will receive is when you do wrong and you are pulled into a conference room and berated condescendingly by management. Multiple ethics complaints by multiple employees on treatment by management, go ignored. This in turn causes high turnover among employees, either quitting looking for a better job or being fired for random reasons. The only room for advancement is within the callcenter line of business. Applications for other positions outside of the callcenter conveniently are discarded for multiple employees even though well qualified. They keep you written up for everything from your stats to absences so that you do not receive raises year after year, you do not receive quarterly bonuses and so that you cannot apply internally for other positions. You are given rules to abide by which change on a weekly basis and your manager can change the rules to suit their needs. When you start with this company you are elated at working for a huge corporation thinking that this is the greatest job ever...and then you start seeing that the company does nothing for their employees except demand more and more from you without giving anything in return. They do a survey each year for their management and company where employees are drilled, harassed and encouraged to lie to give them good marks. If you do not give them good marks, your team does not recei
ProsRelaxed Business Casual, cell phone and internet rules--no strict adherence
Consshift bids, no time off allowed for 5 months of the year, micromanagement

Questions And Answers about UnitedHealth Group

What is the best part of working at UnitedHealth Group?
Asked Nov 30, 2019
Working with customers
Answered May 21, 2022
Work from home
Answered May 20, 2022
How long will it take to know if you get hired??
Asked Mar 8, 2016
Just found on depending on what job you apply for, it uses the same assessment each time and if you don’t do well, you gotta wait 6 months until the assessment resets and then you can redo it.
Answered Mar 23, 2022
It took me a week to get hired
Answered Feb 14, 2022
What tips or advice would you give to someone interviewing at UnitedHealth Group?
Asked Jul 28, 2016
Be prepared to work past 5pm without pay. Even if you’re hourly you will still be expected to work as a salary employee and reach unrealistic numbers
Answered Jul 16, 2021
When you read the reviews posted take note of how many are written in a past tense and ask yourself why!
Answered May 1, 2021
How do you feel about going to work each day at UnitedHealth Group?
Asked Mar 14, 2017
Safe grateful honored
Answered Apr 12, 2022
Depressed, bored, tired, desperate and frustrated because is the same thing every day. 😖
Answered Mar 29, 2022
What is a typical day like for you at UnitedHealth Group?
Asked Mar 23, 2020
Stressful exciting
Answered May 14, 2022
Very busy, none stop calls. Typically call center.
Answered May 10, 2022