Universal Orlando Resort

Working at Universal Orlando Resort: Company Overview and Reviews

Universal Orlando Resort
Universal Orlando Resort
1774 reviews
Universal Orlando Resort Ratings
Average rating of 1774 reviews on Indeed
3.8Work-Life Balance
3.9Pay & Benefits
3.5Job Security & Advancement
$1B to $5B (USD)
Restaurants, Travel and Leisure

Popular jobs at Universal Orlando Resort

 Average SalarySalary Range
75 salaries reported
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12 salaries reported
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15 salaries reported
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16 salaries reported
per hour
16 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 3259 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Universal Orlando Resort Reviews

Popular JobsAttendantSecurity OfficerSales AssociateCashierGuest Service AgentLine CookTeam CaptainPlannerCookServerLifeguardMerchandising AssociateTeam MemberEvent GuideParking AttendantBartenderCustomer Service Associate / CashierPark ServicesCustomer Service RepresentativeHost/HostessOperations AssociateBusserStockerTrainerFood RunnerMerchandiserSales CounselorTeam LeaderOperatorStewardSupervisorDirector of Food and BeverageRide AttendantEntertainerTechnicianActorCustodianBaristaHandlerGreeterRide OperatorRoom Service ServerSalesWarehouse LeadCashier/SalesFood Service WorkerRestaurant ManagerServer/CashierCashier/StockerMerchandise Flow Team MemberRetail Sales AssociateCart AttendantManagerPerformerFood Service AssociateInterviewerSenior CoordinatorAssociateContact Center EngineerControl Panel TechnicianHost/ServerLead CashierPrep CookAccounts Payable ClerkAssistantAssistant ManagerBoat CaptainCaptainCoordinatorCost AnalystEntertainment ManagerHost/CashierLine Cook/Prep CookMaintenance TechnicianPainterResearcherSales RepresentativeService TechnicianShuttle DriverAnalystAnimal Control OfficerArboristArtistBeverage ServerCall Center RepresentativeConciergeCustomer Service Team LeadExecutive AssistantFLFood Preparation WorkerFront End AssociateLead TrainerLoss Prevention OfficerMechanicMessengerOperations ManagerParamedicProject ManagerQSRSales ConsultantSeasonal AssociateSecurity GuardStageStage ManagerTeam SupervisorTeam TrainerTour GuideVendorAnimal TechnicianAttractionsCash ManagerCaterer/ServerChefClerkControls EngineerCustomer Service SupervisorEvent StaffFabricatorField Service AnalystFinancial AnalystFront Desk AgentGraphic DesignerGroundskeeperGuest CoordinatorHorticulturistInvestigatorLot AttendantMaintenance PersonMarket ResearcherMechanical EngineerOperations LeadParking AssistantPhotographerProduction CoordinatorReceiving LeadRecruiterResearch InterviewerRunnerSales TrainerSchedulerSenior TechnicianSous ChefSpecialistTechnical Support SpecialistTraining CoordinatorTruck DriverWarehouse WorkerWarehouse/Driver3rd Shift Park ServicesAdministrationAdministrative AssistantAdministrative CoordinatorAgentAnimatorAssistant ChefAssistant General ManagerAssistant LeaderAssistant Store ManagerAssistente AdministrativoAtendente BilíngueAttraction attendantAttractions LeadAudio Visual TechnicianBakerBanquet CookBanquet ServerBossBroadcasterBus AttendantBusiness InternBusser/ServerCash CounterCash Counter (Casual Position)Certified TrainerCharacter EscortCharacter PerformerCleanerCoachColorvision internationalCommunication SpecialistCommunications InternContract AdministratorControl Room OperatorCook/DishwasherCook/ServerCost ManagerCostumingCourierCustodio/aCustomer RepresentativeData AnalystData Warehouse ArchitectDetectiveDigital DesignerDirectorDirector of OperationsDisc JockeyDishwasherDishwasher/BusserDistribution SpecialistDocumentation ManagerDriverE-commerce SpecialistEVENT GUIDEElectrical TechnicianEmergency Medical TechnicianEmployee Relations ManagerEnergy ManagerEngineering InternEngineering Program ManagerEnvironmental TechnicianEvent CoordinatorEvent Guide and Relief LeadEvent Guide, escort companies throughout the Theme ParkEvent PlannerEvent SpecialistExecutive Administrative AssistantExecutive ChefF&B ManagerFabrication ManagerField InterviewerFinance AssistantFinance CoordinatorFinance ManagerFinisherFloor TechnicianFood CartFood and Beverage ManagerForklift OperatorFreelance DesignerGame MasterGames KeeperGeneral ManagerGraphic ArtistGrill CookGroup LeaderGuardGuest CommunicationsHVAC TechnicianHalloween horror nightsHealth Services AdministratorHogwarts ExpressHoliday Parade EscortHostess/BusserHousekeepingHuman Resources CoordinatorHuman Resources ManagerHuman Resources RepresentativeHuman Resources SpecialistITIT AnalystIT TechnicianInsight ManagerInstructional DesignerInstructorInternInventory SpecialistKitchen ManagerKitchen StewardLaboratory AssistantLandscape TechnicianLead CookLead TechnicianLead at Bluto'sLearning and Development AnalystLearning and Development OfficerLighting TechnicianMachine OperatorMailroom ClerkMakeup ArtistMarketing CoordinatorMarketing InternMarketing Project ManagerMarketing RepresentativeMaterial HandlerMember Services RepresentativeMerchandise CoordinatorMerchandise ManagerMotor CoachNetwork EngineerNetwork SpecialistOffice ClerkOffice CoordinatorOperations SupervisorPantry ChefParade EscortPark ManagerPark Service TecParking LeadParking and Operation - 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Overall Reviews at Universal Orlando Resort

Security Officer | Security, TX | Nov 1, 2019
Horrible Bossess... Except...
This is real life. This place treats people in such a disgusting manner I don't like to admit I was part of this place for so long. I started in attractions and three months later I was in security mainly because I needed full time hours and I always enjoyed security work. I liked that I was screening the guests and team members for a potential threat. I felt I was making a difference and providing a safe environment for all of us. After six months and being able to stop and take a look at management, what we were doing and how we were performing is when I realized there was a problem. We betrayed the public trust each and every day giving them a false sense of security. Yes we found contraband such as knives and multi tools guests were not permitted to possess inside the park but most of the officers were so focused on those items, especially illegal alcohol they were blind to things like firearms and never mind and IED. Even with x ray after years of screening I would have difficulty detecting and explosive device because we were not trained to recognize it. The trainers had the other items mentioned but not a mock IED or firearm. Then we had the officers who were there just to collect a check and get their free tickets and discounts. They were nothing more than a stuffed uniform going through the motions and not screening people properly. These individuals are especially dangerous operating x ray. Most of the time they didn't watch the screen as bag after bag would go by s
Security Officer | Security, TX | Oct 10, 2019
Disappointing, Harassed, Favoritism, Nepotism, Retaliation
My time at Universal has been extremely disappointing. Management here is a joke. Supervisors and managers are nothing more than team members who advanced through attrition and not by merit. If someone in management quits or gets fired, rather than placing the most qualified candidate in that role, they give the job who is just next in line or the friend of a manager. Having the right last name is very helpful too. From that point on they are permitted to run amok. They have no management experience or job experience and now they are your boss. Yes even a status lead can write you up and discipline you like a supervisor or manager. They are trained from day one to be just as every bit as vindictive as the people training them. Being mean seems to be the only way they know how to manage. They are never wrong and they will lie to protect each other. They will fabricate evidence and even coerce other team members to falsify documents to write you up or fire you. If you go to HR you will be dragged into a supervisor or managers office and they will swear everything you told HR is nothing more than lies and what you are complaining about never happened. They love to "blame the victim". They will spin everything you said to make it your fault. The HR department will try to intimidate you and stand behind management. I was injured one time and even though the safety condition existed for quite some time it was not corrected. So of course I should have been more careful. Again, my f
ConsVindictive Management
Security Officer | Security, TX | Jul 27, 2019
Hostile, Intimidation, Retaliation, Cut-Throat, Favoritism.....
...Insignificant, Belittled and Arrogance. These are just some of the words you will become familiar with working at Universal. They have created a culture of nepotism, retaliation and intimidation. When you are hired they will tell you they will work around your schedule if you have special needs like certain days off for school or child care issues etc. You will think for the first few months how great the job is. You're working at a world famous theme park, you get free admission and comp. passes for family and friends. Then they will insult you with perks like your free turkey at Thanksgiving, your holiday discount book with coupons for free popcorn etc. They act like they are treating you like gold. Then they don't keep their word. They schedule you whenever they feel like it and if you can't come to work because you have your kids for the day, they will point you and keep pointing you until you are fired. They are nothing more than heartless liars and bullies and do not care about you or anyone else for that matter. Then when it comes time for your annual increase you're insulted once again and rewarded for all your hard work with a 1 to 3 percent raise which means 20 or 30 cents per hour depending on your pay rate. You will discover that other team members who are the supervisors "pets" will be treated amazingly well while you are left bewildered. The managers and supervisors will "look the other way" while these people goof off, come in late, extend their breaks an
Analyst | Orlando, FL | Apr 30, 2014
Terrible Cut-Throat Company
Absolutely awful employer to work for. And I worked back of house in the Marketing department I didn't even work in the park. Company has no idea what they are doing, the amount of money you will see go to waste is absolutely sacrilegious. They will hire contractors because their own employees cannot do their jobs. I was hired on back in 2011 and within a year I was practically running my department as my managers and directors kick back and rake in the credit. I was constantly told that I needed to be "leaned on" by my direct manager (basically because she had no idea how to do her job) however when it came time for recognition I was always left out in the cold. My direct manager was a survey analyst who was put in charge of my IT group with no experience whatsoever, merely as a political move so she wouldn't quit. If you cannot stand ridiculous office politics and backstabbing this place is not for you. Throughout my time there I was constantly promised a raise for two years for all of my hard work and it never came. Meanwhile my direct manager received two promotions OFF OF MY WORK. On top of it I was expected to be managing two interns, yet was not paid as a manager to handle direct reports, I was told numerous times when I was hourly to clock out and keep working, and on more than one occasion my director told me that my team was not important and was "expendable". In my 3 years there I saw an entire turn-over of our whole department, twice, if that give
ProsFree Tickets
ConsDaily Headaches, Hernias, and Strokes. No recognition and no thanks. Too much bullcrap office politics.
Finisher | Volcano, HI | Sep 26, 2019
Disappointment, Favoritism and Retaliation
Universal Orlando was, at one point in my five year stint, a great place to work. I began at Universal like most hourly team members as an Attractions Attendant, then later moved to Park Services Nights. Benefits were decent and the overall environment was better than similar roles at Walt Disney World. I came across several sub-par managers working in Ops, but overall my experience was good until I moved to Technical Services Figure Finish. Figure Finish TMs are normally scheduled four 10-hour shifts in a week typically from 10:00PM-8:30AM. One benefit of working the night shift in Tech Services is the three day weekends. Weekends (or days off) are typically the same every week for those working as a Tech. My shifts consisted of crawling through confined waterslides, walking up and down very slick fiberglass surfaces, operating high reach vehicles, rappelling down slides- or "rope access" as they called it, matching and touching up paint on various figures in the parks, and general shop and facility cleaning. FF TMs at Volcano Bay are responsible for cleaning the interior and exterior of the slides as well as waxing, buffing and repairing any areas that need attention. Most of my coworkers were fantastic and made the nights exciting and entertaining. However, management over Figure Finish is disappointing and biased. Throughout my time in Figure Finish the direct supervisor over FF Volcano Bay and the manager over FF and Creative Fabrication caused a lot of unnecess
Security Officer | Orlando, FL | Jan 16, 2019
Cut Throat. They Don't Care About Anyone. Management Sucks
They quite frankly do not care about anyone. People are left in the extreme heat without shelter and bathroom breaks to the point where security officers have wet themselves and gotten bladder infections. We have been at a boat dock post freezing to death because the heater did not work but, they wheeled out a heater to keep their precious silver palm trees from dying. You can bust your butt and go above and beyond thinking you can advance or something. Then it comes time for your annual review and they give you a 22 cent raise. That hardly motivates you to work hard or even want to stay for that matter. Then they try to give you stupid little perks like movie tickets for your birthday. A free turkey for Thanksgiving etc. I would rather be paid enough to go buy my own turkey. I don't need their charity. I was so insulted by their fake generosity I threw away the tickets and never took a turkey from them. This is how they make team members feel in general. They do not have a culture of seniority. You can be there five years and the person standing next to you starts at a higher rate than you. The culture they have created is one of fear, intimidation and retaliation. If they paint a target on you back you will be written up for the smallest infraction. Forget about standing up for your self because if you go to HR due to unsafe or unhealthy working conditions you are done for and they will come right out and tell you. The guests can and will behave however they want withou
ProsNone to speak of
ConsAll of the above.
Security Officer | Security, TX | Sep 16, 2019
Retaliatory, Vindictive, Hostile, Deceptive
Do not even consider working for this place. Should you decide to work here keep one thing in mind, they are all deceptive and they all lie to protect each other. It starts with the sergeants and goes all the way up the chain. They will lie to write you up and a supervisor will swear to it. If it is a supervisor lying then a manager will swear to it and so on. If you go to HR for any reason regardless of how poorly you and your co workers are being treated you are signing your own death warrant. Universal Orlando Resort's HR department regularly practices victim intimidation and directly contradicts the values Comcast claims to stand for. They will deprive you of income by reducing your hours. They will tell you they don't have the hours while all your co workers are complaining they are part time and working full time hours. They will find any reason to screw with you hoping you will make it easy for them and quit. They all protect each other and quite frankly upper management does not care in the least. Should you decide to leave or if you are fired and go at them with an attorney or file a complaint with a state agency, that is when the real smear campaign begins. They will make up stories about you and and have managers swear that you threatened one of them and called several team members making threats. They will fabricate a multitude of lies and even go as far as falsifying documents. Then they are foolish enough to put these lies in writing and send it to someone. Even
ProsNothing worth speaking of
ConsHostile environment. Harassment. Horrible work conditions
Cashier/Stocker | Universal Studios, FL | May 26, 2022
Tldr: An okay temporary job if you're neurotypical.
This place seems like a great place to work until you have to deal with management. I worked as a stocker and a cashier. The only positives I can think of are the benefits (free tickets, 35% discount/50% discount during the holidays, etc.) and the really good insurance (if you're full time). As a stocker, they expect you to do as much work as you possibly can, and once you reach your breaking point, they talk to you like you've been the worst worker they've ever seen. That's hard enough when you're neurotypical. They switched me to cashier because I wasn't able to handle all of the work they would give the stockers. I would tell my managers about my disorders (ADHD, Autism, etc.) and they would shrug it off like it was no big deal. The few managers that acted like decent human beings only did so until it was inconvenient to them. Even when I went to HR to talk about accommodations, they gave me wrong information which caused me to not only be unable to get accommodations, but also had me spend hundreds of dollars for an appointment that didn't even help me. I would be careful with communication in general with the managers in certain areas of the park. In my experience, they would act like they are listening and then either not do what they said they would do or forget because it doesn't fully effect them. They would then proceed to blame you for "not communicating." If you do communicate, try to get everything in writing so you have some sort of proof. All in all, If you are
Security Officer | United States | Oct 7, 2020
So, you want to work for Universal?
Do you really? I know. It's the prospect of the free tickets and you can go to the parks for free anytime. Right? Because it's definitely not for the pay. It is not worth it. They will do unimaginable things to you. You are starry eyed because it is a theme park so how can it be such a miserable place to work? It starts out o.k. and then when you are on an eight-hour shift and after six hours still no break, not even to use the restroom. The pieces begin to fall into place. After a couple of months, you can't take it anymore and your fellow team members are suffering too. So, you decide to visit HR and complain about horrific working conditions. Next your lead or worse your area manager (I use the word manager very loosely. It is a child with a title.) has a sit down with you. They seem to care but instead you now have a target on your back. Now they will watch you very closely and pick on the most minor infraction they can find just to harass you and try to get you to quit. If that doesn't work the write ups begin. Now they are going to tarnish your fine reputation. When you go for another job, the application will ask if you have ever been disciplined by a previous employer? This will continue until they break you. If you are strong willed enough to tolerate the punishment they will wait until the opportunity presents itself and that's when you will see the true Universal Orlando. They will fire you, fabricate evidence and file a false police report to get you trespassed fo
ConsConstant harassment.
Cashier/Stocker | Orlando, FL | Jun 12, 2013
My stepping stone
After working for Universal for 3 years in Food and Beverage as a cashier, stocker, steward, and line cook, this is my outlook on the many things I delt with while being employed there. 1) You are extremely underpaid for the job(s) you do. I worked at Universal for 3 years, and went from 7.25 as a cashier to 9.12 as a Line Cook. I have worked at other theme parks such as Disney and Seaworld that have paid me $3.00 more for what I did there. 2)Some of the Food Service Managers are not so nice because they did not recieve annual pay raises that were promised. Since the construction of HP2 and Transformers, the promised pay bonus/raise that occours every year did not happen the beginning of 2013. Many individuals planned on using the extra money to pay bills, take care of family, etc. were not able to because of this pay cut. The worst thing, is that Universal Orlando food and beverage managers were not notified of this discrepancy until recieving their checks with missing money. Angry management team=taking problems out on team members=Quality of guest service decreases. 3)Unfair Promotions Many indivuals on the management team were promoted because they were 'brown nosers' . Many individuals that work hard are continiously overlooked on a daily basis while individuals that have absolutely no passion for their job are being promoted and complaining about how they do not make enough money for what they do- even though they can not do their job to begin with. Altho
ProsCompensated meals for food services, AOA's(Award Ceramony for Attractions with catered food and drinks), Decient summer job
ConsShort Breaks, Integrity and Character Issues, Underpaid Employees, Unhappy Hourly and Salaried Employees, Unfair Promotions, Spiteful upper management teams.

Questions And Answers about Universal Orlando Resort

How often do you get a raise at Universal Orlando Resort?
Asked Jan 1, 2022
Yearly performance review
Answered Jun 5, 2023
Answered May 30, 2023
What is the promotion process like at Universal Orlando Resort?
Asked Jul 10, 2022
After six month you are welcome to apply for promotions provided you have no formal write ups or attendance issues.
Answered Jun 5, 2023
There are very few positions to move up into. It is doable, but highly competitive.
Answered May 23, 2023
What benefits does Universal Orlando Resort offer?
Asked Jun 19, 2016
Depends on your position and status
Answered May 6, 2023
Medical, time off, dental, visual, free access to the parks, free tickets
Answered Apr 10, 2023
What is the best part of working at the company?
Asked Dec 25, 2019
The employee perks and ability to bounce around the park by picking up shifts in different areas... helps break up the monotony.
Answered Jul 3, 2022
The benefits
Answered Jun 29, 2022
How often do raises occur at Universal Orlando Resort?
Asked Mar 12, 2018
Rarely unless you change roles.
Answered May 5, 2023
Answered Apr 28, 2023