Customer Service Representative | Gulfport, MS | May 21, 2015
Fun & Productive Work Environment
A typical day at Vanity Fair depended on what hours one worked. If we worked the morning shift, we were required to dust off all the racks and counters and such, open the dressing rooms, do inventory, count money and open registers, and straighten up the overall store - staying busy all the way up until opening time. When we unlocked the doors, we were required to always have a smile on our faces, be welcoming and courteous to customers, and to assist the customers with any and all needs and concerns they would have. We had to keep ourselves busy straightening the racks or returning unwanted items to their places or asking the customers if they needed assistance or restocking - we were never allowed to just stand around and do nothing. This is the same for every shift, however the evening shift was required to vacuum and clean the store, as well as do the inventory on certain items as a sort of loss prevention method.
While the rules stated above weren't terribly strict or unreasonable, they did make absolutely certain that all employees were being as productive as possible the entire time they were at work, as well as ensured that all company goals and customer needs were being met in a courteous and timely fashion. I know I learned just exactly how much there is to do in a store - even one that isn't very large - to keep yourself occupied and productive and to stave off the boredom.
The management team at vf was absolutely amazing. I loved them all so much. They
I was very excited and positive about joining the team at VF in Branson,Mo. Unfortunately my excitement quickly faded when almost everything I was told when hired was completely untrue. Started with what they call orientation which consisted of going through a huge stack of paperwork and signing each paper as fast as possible with absolutely no explanations. The training process lasted about five minutes and then was expected to run cash register, register customers for VIP, dressing rooms, restock, etc... I absolutely love working with people but felt frustrated and embarrassed when a customer came to me with questions I could not answer due to the lack of training and could never find another assosiate or manager that weren't to busy to assist the customer or at least point me in the right direction. The veteran employees were very rude and unfriendly to new associates. This behavior upset me and made me feel uncomfortable and bad for my fellow new associates. The managers loved to spend time eating, gossiping, and complaining rather than being out on the floor making sure the customers walked out satisfied. They loved to use their position / title to make others feel inferior. My hours were never consistant with what I was told when hired, breaks weren't given at accurate times, for example if you worked a 6 or 8 hour shift the new people wouldn't receive a break until an hour before our shift was over. The current associates were constantly complaining about how unhappy t
Consveteran employees very unfriendly, insufficient training, hours are inconsistent, management power trip treat new employees inferior in order to make themselves feel important etc...
A typical day at work would be from clocking in, walking to the workplace assigned and completed start shift duties such as bags in trash cans, exchange/receipts/tag folder documents on hand, hanger bins in each register and lastly before opening an employee meeting for such events on about the day and week. Sometimes worked evening shifts that were to clock in, go to designated area and relieve the previous associate but as an evening shift had to clean (sweep and mop) and maintain/restock the area, then cleaned restrooms, afterwards took the hanger bins to the back and put them in their designated areas and clocked out.
I learned to organize coupons, write all exchanges in a fast but correct manner. I also learned how to make poster signs for publicity of an item and also cost labels/tags.
The manager was a little rough yet caring for her employees, she would always do meetings from safety to cheering up the associates.
My coworkers were always friendly and helpful. If i didn't catch something about a meeting the would explain. They also helped with keeping the front area clean by taking the exchanges to the back in order to bring back to the sales floor area,
The hardest part of the job was standing at customer service for the longest time. Sometimes watching over buglers while busy with customers with exchanges and writing down the exchanges was complicated but not impossible. I was partially relieved because our assistant manager was there when rush hours happened.
Prosrespect breaks, friendly coworkers, clean enviroment, men and women restrooms apart, restrooms with kid and wheelchair space
critically understaffed, good benefits, good work enviornment,
The corporation as a whole pays well and handles the business effectively. The corporation values the advancement of its employees and is more than willing to work with them in getting the proper education and/or training.
The individual departments are as strong as their leaders. Often departments and personnel are put under the leadership of individuals that are clueless to the job and the requirements. Having worked in a department that must always function not just by corporate policies but by external government laws I saw how easily the leadership could move away from regulation and the word of the Director was always taken to be Gospel without regard to risks involved to the Corporation.
Co-workers followed the direction of the Director and never questioned him even when they knew that the laws or corporate policies said otherwise. The Director lacked conviction and the ability to communicate his goals for the department. Generalization is not a good means of leadership, Very poor leadership.
The most enjoyable part of the job was always the work itself and the complexity of researching projects - there was a lot to be said for the accomplishment in resolving complex problems and providing assistance to other departments in meeting regulatory compliance. Each day was a learning and growing experience.
The hardest part of the job was dealing with the leadership of my department. Handling the workload that increased three fold without hiring additio
Prosown campus with gym and cafeteria, great benefits and good pay
Consinsufficient staffing, lack of support from HR, Poor management
Great culture, friendly setting, but not great at building individual job skills and career progression.
Seems to be common in many different positions that you need to "train yourself", unless you are lucky enough to have the person previous in the position still there to train you or other people on the same team that do the same job. Most managers are disconnected from the actual work their teams accomplish and unable to train new team members. For open positions, it is common practice to hire external associates with higher level experience than the job requirements because the company as a whole does not put enough effort into building skills and defining career paths for internal positions. Then those people have to move on within 2 years if they have not found the right fit for them at the right level in order to keep their career path from becoming stagnant.
Ask the company for the true statistics of turnover based on those hired within last 1-3 years.
ProsDenver has wonderful new offices with modern feel, Employee discounts across multiple brands, Mostly hybrid (20-50%) in-office positions, Large company cost of benefit options which is always MUCH lower than small companies, Great diversity of people.
ConsOveruse of external consultant groups, difficult to be heard and feel appreciated, inconsistency of tools and systems in use across teams, too much reliance on PowerPoint for EVERY meeting whether big or small, always working across several time zones.
A typical day at VF is where you do pretty much the same thing day by day. Its rare when you do something new there when your set in your department. I learned that at VF its a good job until hours come in. Sometimes of the month we get a lot of work in and work 10 hr days and sometimes in the month we can get called off for 2 whole weeks/weekends. It depends what your labeled as in VF to get more hours. Like for me im a packer where i pack items in there cases and send them off on a conveyer belt to where they get sent to different departments so they can check them to see if there correct.
The management in some departments are good and some are poor.
Some department managers are for the friends/favoritism and some look at the work of the employee. I can definitely tell you my manager is for his friends and the favoritism and don't give people chances, he just rather have his friends. My co-workers in the beginning were all nice at first until i got my years in at VF i can tell they all changed. For minding your own business and trying your best in VF people will always find something to say about you, like in my case. The hardest part of the job is just knowing i have to still work there knowing how my supervisor is and the co-workers. I just wish i can work in a place where everyone gets treated equal and with respect the way i treat others. Honestly the most enjoyable part of the job is when im off. Just wish i can find better soon.
Great for a high school student starting out but after high school it's AWFUL.
I worked for VF for 3 years. Starting out there with no work experience was great because they do openly accept high schoolers looking for their first job. The only good thing I can say about this job is that I made life long friends with my coworkers. As for the managers, that's a whole other story. You could work all night long making sure the store was perfect and you would never hear a thank you. They would make sure they found something wrong with what you've done. I learned a lot while working for VF but the most important thing I learned was how to stand up for myself and realize I deserved better than to work for a company who shows no appreciation, only gives hours to the favorites, and has more drama than your average middle school. You do not get paid near enough to put up with what you are faced with on a day to day basis. I got one raise the whole 3 years I was there not to mention there is absolutely no opportunity to move up in the company. No one should ever have to sit out in their car and dread walking inside because you know nothing good is going to happen that day. My advice is to find another company to work for because VF has a lot of growing up to do.
ProsAwesome coworkers, occasional paid for activities
Consshort breaks, drama filled environment, no opportunity to move up, no hours, no appreciation
I work at the VF Outdoor DC in Visalia, CA and I have been wokring for the company for 10 years. VF is definitely a great place to start out if you have no dc experience but you do have to prove yourself because the turnover rate is pretty high. I have worked in multiple departments and there is a substantial amount of ways to move up the ladder. There are a lot of internal job postings to move around and apply for leadership with the required years of experience. Every job is going to have its ups and downs, drama, gossip, hostile people but VF has taken appropriate actions to resolve any time of conflict. The benefits are not great but I'm glad to have it offered along with the flexible spending account that I always sign up for in open enrollment. We do have a yearly raise and a yearly bonus as well, along with numerous paid for luncheons, annual picnic and holiday parties where tons of prizes are given. We also have an employee sale every so often where full time employees get to purchase 2nd quality and donations quality items for dirt cheap which is always exciting to look forward to. Overall, I enjoy working for this dc. They have been good to me and I see more years to come in my timeline at VF.
Prosopportunities to move up, paid activities, yearly bonus, great friends for life
Consnot as many raises given, medical coverage is a bit pricey
I have been working at this store for 4 years. I learned a lot about proper customer service and understanding the wants and needs of customers. Great first job for high school students and very flexible schedule for college students.
Coworkers are great, we work as a team and get along very well. That's the only reason why I've stayed for so long. Customers vary, some are great, most are rude and messy. But I still love engaging conversation with the customers, especially if they're visiting from a different country, which we get a lot.
Unfortunately, even though I have been with the company for so long and I pretty much act as a supervisor when under-staffed, they refuse to promote within. Even with recommendations from the store supervisors and managers, for some odd reason they do not like to promote within. It's unfortunate that the people within this store have been so loyal and dedicated to the brand and company, Vans, are not recognised nor compensated. The pay is very low and very little raise to no raise is given supposedly twice a year.
The brand is great but this particular store/district management, not so great.
ProsFlexible schedule, perfect if you're going to school or if you have a second job.
ConsAbsolutely no room for growth, company prefers to hire externally rather than internally for some reason. Very low pay.
It’s a relaxed workplace and somewhere with lots of people there to help you out and work with.
Work here is easy and occupying so you have something to do and aren’t bored. The management is great all supervisors are well educated on their job and very easy to talk to and very professional. They are never mean or disrespectful to you if you’re doing your tasks that are assigned to you. You can expect to be sent home before or at lunch because apparently they sometimes “don’t have work”. You can also expect to be called off work from anywhere between 1-5 days at a time. I’ve went to work at 9:30 p.m. and got sent home at 11:30 p.m. but most commonly I go to work expecting it to be 9:30 p.m. to 6 a.m. but most of the time it’s 9:30 p.m. to 2:30 p.m. and mostly 3 days a week. They call off work a lot and pay you every Friday. But I get paid minimum wage which turns to usually $100-$170 a week. It was $300 a week the first 2 weeks there cause I was working full-time every day, but after those 2 weeks I haven’t got a week with 5 days of work, 8 hours a day all in the same week.
ConsNot consistent with work, No True Full-Time, hard to advance, mostly temp employees, hard to get hired by Company, temps are denied paid sick time and paid vacations and holidays that’s provided to the VF associates, non persistent work hours
è At each point of time we will be handling two seasons simultaneously as per the Timberland standards.
è The two seasons being “Spring-summer” and “Fall-Holiday”.
è At the start of each new season we receive a list of new fabric qualities from HO which needs to be locally sourced.
è Based on the confirmation on the fabrics with respect to the styles the fabrics will be finalized.
è There will be an internal discussion with all the managers for the allocation of styles/fabrics across the vendors.
è The initial development samples will be made for the fit and the styling purpose. Along with these we will receive the CADS and the art works for the fabric quality and the print/embroidery to be followed which needs to be followed for the approvals with the actual.
è Costing will be worked out along with the managers to negotiate with the vendors to meet the customer target.
è There will be two more sets of samples made, one for the fabric and styling purpose followed by the final approval on the style further to which there will not be any changes in the style.
è Based on the comments from the HO we need to proceed further of remake the samples.
è We receive the final colors which needs to be followed for the salesman samples for which irrespective of the type of fabric (solid dyed or yarn dyed) we will have to send the approvals against the standards to vendors based on the pantone standards.
è Testing has to be done for each style for all the below mentioned.
Underpaid, energy draining job with overbearing management
The job pays less than the minimum wage, so you get paid only about £7.(x) phr. You will need to enslave yourself to earn only a low amount in monthly paid wages. The working hours can be long and you are expected to oversell your energy to every customer for 8 hours. Management pressure you to meet a certain amount of money for the store every single hour you have to sell a certain amount of shoes even with no customers. You will find managers are overbearing and ‘pushy’ for you to sell shoe protectors and socks to customers who are not even interested in the first place. You will have to force every single customer to complete survey about your service before they leave the store. This is difficult as 90% of their customers are foreign tourists who do not understand what you are asking of them in English. Mangers are generally patronising and domineering. Not much ‘fun’ to work with apart from the store manager who had good people skills. He’s the only English... You have to endure using communal in ear radios that do not get cleaned and are just so loud and annoying to deal with for 8 hours on shift.
Lastly, you can expect some mangers to pick staff that they are not friends with and swap their positions on the shop floor to allow the manger to take an early lunch break even one hour into their shift, while you go from having a lunch was in 4 hours to 5hrs and 30 minutes. Don’t forget - £7 something phr Job for all of this :) xx - I’ve been paid more to flip burgers an
ProsLong lunch break
ConsLow pay, long hours, patronising management
Questions And Answers about VF Corporation
What is the work environment and culture like at VF Corporation?
Asked Jul 6, 2016
I’ve worked here for THREE DAYS and I hate it so much already. Workers were EXTREMELY rude and unwelcoming my first day and so unhelpful. I was put in the stock room to open boxes and sensor because they have absolutely no stock team. Coworkers AND assistant managers saw me struggle to get boxes multiple times and stood there and watched as the fell on me. Their hostile attitudes and the atmosphere did not change the next two days. I am seriously considering quitting because $9.50 an hour is not worth being treated like garbage, especially as a full time college student. Plus if they need more people to unpackage shipment, they bring the boxes onto the sales floor, unpack them and stack all the items on the cash wrap to sensor, WHILE IGNORING CUSTOMERS WHO NEED ASSISTANCE . Worst VF store I have ever worked at.
Answered Dec 12, 2017
Work environment is pretty cool. For the most part we all get along. Downfall not enough work in warehouse to keep bringing temps in. VF associates are not getting there 40 hours cut down to 4 hrs. Every year this company gets worse and worse
Answered Oct 5, 2017
How are the working hours at VF Corporation?
Asked Jul 6, 2016
3 shifts 40 hrs/week
Answered Jun 14, 2018
Hours fluctuate in the warehouse. Barely get 20 hours and that’s if your hired on not a temp associate
Answered Oct 5, 2017
Why did you leave your job at VF Corporation?
Asked Mar 27, 2017
My 40 year employment ended by termination/lay off due to job elimination without notice. I had looked forward to retiring here but was sadly disappointed.
Answered Sep 12, 2017
Not by choice I was also let go because of restructuring. Company terminated most employees in merchandising positions company wide. Most without notice or severance pay. Very upsetting financially no loyalty with this company that claims family is a priority.
Answered May 10, 2017
How long does it take to get hired from start to finish at VF Corporation? What are the steps along the way?
Asked Aug 5, 2016
6-12 months for distribution center
Answered Oct 5, 2017
Applied, interviewed,hired, orientation, working. The process was actually fairly quick and simple. I would say about 2weeks after applying I was on the schedule rotation.
Answered Jul 5, 2017
How did you get your first interview at VF Corporation?