Visionworks

Working at Visionworks: Company Overview and Reviews

Visionworks
Visionworks
3.3
1323 reviews
Visionworks Ratings
3.3
Average rating of 1323 reviews on Indeed
3.1Work-Life Balance
3.2Pay & Benefits
3.0Job Security & Advancement
2.9Management
3.1Culture
Headquarters
San Antonio
Employees
5,001 to 10,000
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Visionworks

 Average SalarySalary Range
69 salaries reported
$13.80
per hour
$7.25-$20.75
48 salaries reported
$15.20
per hour
$7.45-$24.90
8 salaries reported
$14.50
per hour
$7.25-$22.65
26 salaries reported
$16.28
per hour
$7.25-$28.25
25 salaries reported
$17.04
per hour
$7.25-$32.00
Salary Satisfaction
33%
Of the employees are satisfied about their pay
Based on 2796 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Visionworks Reviews

Popular JobsSpecialistOpticianTechnicianGeneral ManagerOptometric TechnicianThird Key ManagerLaboratory TechnicianRetail SupervisorRetail Assistant ManagerOptical AssistantSales AssociateCustomer Service RepresentativeLaboratory SupervisorEye SpecialistRetail ManagerRetail Sales AssociateReceptionistOptical TechnicianManagerOptometristAssistant ManagerCoordinatorLicensing ManagerOptical ManagerLaboratory ManagerStore ManagerSalesClinical SpecialistOptometric AssistantSales ManagerSales RepresentativeDirectorAssemblerAssociateDistrict ManagerEWSEngineering TechnicianFront Desk ReceptionistJourneypersonLead ReceptionistMaterial HandlerOptometry TechnicianProduction SupervisorSupervisorThird KeyAdministrative AssistantAssistantAssistant DoctorAssistant Store ManagerFront Desk AgentManager in TrainingReceptionist/Administrative AssistantReceptionist/Assistant3rd KeyApprenticeArea ManagerBilingual Call Center RepresentativeCertified TrainerClaims ProcessorFloor SupervisorHuman Resources ManagerHuman Resources SpecialistInspectorMaintenance TechnicianManagement AssistantMedical ReceptionistOAOffice ManagerOphthalmic TechnicianOrder ManagerPatient AssistantPhysicianStocking AssociateTechnician AssistantThird key.NET DeveloperAccounts Payable SpecialistAnalystAsemblerAssamblerAssistant General ManagerAssistant SecretaryAssociate ManagerAssociate Product ManagerAuditorBedrijfsleider (m/v)Billing ManagerCall Center ManagerCashier/SalesCenter ManagerCleanerClerkClinical AssistantCoachCommunications ConsultantContact PersonContributorCorporate RecruiterCredentialing SpecialistCustomer Service Associate / CashierCustomer Service Team LeadCyclinder machineData Entry ClerkDirector of CareDirector of OperationsDispenserDispensing AssistantEWS/Third KeyEquipment Repair TechnicianEverythingExecutive AssistantExpeditorEyewear SpcialistFile Clerk/Office AssistantFile ManagerFiling, computer entryFitterFloor ManagerFreelancerFront End AssociateGeneral AssistantGraphic ArtistHealth Information TechnicianHome Health AideHuman Resources AssociateHvhc vision worksITIT SupportImportant personInsurance CoordinatorInternJava DeveloperLab MgrLab worker LaborerLead Generation SpecialistLeadershipLocatorMaintenance ManagerManufacturing AssociateManufacturing SupervisorMedical BillerMedical SecretaryMentorMultimedia SpecialistNot gonna sayO.D. TechnitionODOD Third KeyOPOffice AssistantOffice WorkerOperational ManagerOperatorOpiticanOrder FillerOrder PickerPatient CoordinatorPayment ProcessorPlaneador/a de materialesProduction WorkerProject ManagerQuality Assurance AnalystQuality Assurance InspectorQuality Control InspectorQuality LeaderRSS2ReceiverRecruiting CoordinatorRegional Vice PresidentRepair TechnicianRetailRetail Ophthalmic Dispensing TraineeRetail Third KeyRetail third keySPORTSMAN'S GUIDESales ConsultantSales SpecialistSales Support RepresentativeSandblasterSeasonal Retail Sales AssociateSection LeaderSenior AccountantSenior CollectorSenior Lead TechnicianSenior ManagerSenior Optical EngineerSenior Project ManagerSenior SupervisorShipperSpecialist Tours ManagerStocker/ReceiverStylistSupport CenterTechnical SpecialistTelefoniste (m/v)Third Party BillingTracerTraining ConsultantTraining ManagerUpdaterUtility WorkerVision workerWashingWorks Managerhad various roles
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Overall Reviews at Visionworks

2.0
Specialist | United States | Jun 25, 2013
The right prices, the most frames, the best people, but a corporate nightmare
The employees at Visionworks are top notch, overall. And at a store like mine, we had really banded together for a long time. It makes life easier when you know your workers have your back. You learn a ton of things working there that can help you in other fields and it is an EXCELLENT entry level position for anyone. That said, the company itself is poorly run. As soon as our GM left the store (she was pretty much chased out for not kissing enough butt and not making a sales goal by a few thousand dollars for the year, even though we're in the poor part of town.) things went down hill. The corporate environment at Visionworks is absolutely horrendous.There is no appreciation for contributions of the workers there, and they are always meddling in your store and moving things. Every time they are in (and they're in a lot) things get moved. You can never do anything right with them, even if you do it the way they say. They came in before the store opened one day, and re-merchandised the entire store saying that our store has to look that way because that's the way they left it and that's to "plan o gram." The next week they were all back, moving everything yet AGAIN and saying that none of it was right, blaming us. Guess what? THEY WERE THE ONES WHO PUT IT THERE AND WE MOVED NOTHING. And the way they say is never right because they don't work in the store. Employee feedback on how things are working is not accepted or needed, as their boardroom has already figured everythin
ProsReasonable lunch breaks, free pair of eyeglasses every year as well as an exam, great learning environment, fast paced
ConsMisleading and confusing sales, corporate groupthink at every turn.
2.0
Tracer | Schertz, TX | Sep 27, 2020
It was fun while it lasted
I was a troubled youth who had made some mistakes with the law and wanted to change my life , Inside I knew that I was a good person and I can be a positive contributor to society . Having some cases against me for a misdemeanor , it was difficult to find a job and I never had the money to invest in a trade . My single mother disabled due to cancer raised me and my 2 other brothers . being the older brother , I thought it was my responsibility to find a job and also help out while at the same time stay away from trouble and build a better future . Because of my history and my personal opinion I didn't think I would change my life. After getting rejected at most big companies I decided to take my luck to a temp agency called SNL staffing they did not judge me of my past and helped me start an opportunity at a company called visionworks During my time there I learned alot and found so much interest in the job , I was proud of what i was doing . While I was working there I explained to my manager and h.r about how I had court dates and had a trouble pass that i was trying to fix . I did not hide anything from the company because i wanted to be completely honest for when the time came of finishing my probation period I would be a good candidate to be a permanent employee. I finished the probation period and was hired to be a permanent. I was so proud of myself , I was staying away from trouble ,making an honest living and beating the charges I had. I felt good that I was
ProsProductive
ConsFavoritism
2.0
Quality Assurance Inspector | Schertz, TX | Mar 30, 2022
OK workplace if you have no personal life, or no bills
Pros: - Shifts are not rotating. If you're on day shift, you don't work nights, and vice versa. - Talking among coworkers while working is discouraged. If you are the kind of person who NEEDS to talk all day, go for a customer service job because manufacturing is not for you. Please. I hate it when people try to talk to me all day. It is distracting. - The rule about having to wait a year between promotions is largely ignored. If they need you elsewhere, and you can do the job, they'll promote you early. - The benefits package is pretty good. Our vision insurance is free for the employee and cheap for dependants. The medical insurance plans are accepted nearly everywhere (I have the PPO). Cons: - Having a separate day shift and night shift sometimes feels like having two separate companies sharing a building and working at cross purposes. On day shift, we come in sometimes and spend the first half of the day fixing everything night shift did the night before. They save up piles of rejected jobs for us to process on our shift, so that their breakage counts will be lower and ours higher. They leave messes that we have to clean up. They don't put equipment and supplies back where they belong. They rarely refill supplies and NEVER wipe down the tables before they leave. They pass jobs to the next department that should have been sent to breakage process instead, and we have to catch it and fix it on our shift. Night shift itself seems to be the biggest gripe among the day sh
1.0
Eye Specialist | Annapolis, MD | Sep 16, 2020
This company was corrupt to the core!
I was hired by VisionWorks in 2006 as a salesperson to sell eyewear for the company. I noticed they started a paper trail on me as soon as I was hired as they did everyone that worked there. I suspect that was so that if we decided to fight back against the corruption within the company at any point, they would already have their munitions to justify firing us. They would tell us to use the "coupon" button liberally, then chastise us for using it too often and write us up. When I first started working there under my original manager, we would make up folders for clients as they came into the store and take those clients in order as they came into the store. Over time after my manager quit due to the corruption, managers and assistant managers were hired that were clearly greedy and corrupt themselves. They would look through the folders of new customers and choose the ones for themselves that would pay a large commission for certain products we sold there. Then they would leave the other folders that paid a lower commission (if any) for the rest of us, those clients that were paying with government subsidies, etc. Toward the end of my time there the corporate office initiated new policies that were nothing short of "corrupt" and illegal. They forced us to add products onto the customer's order whether they wanted it or not and told us at a "secret" meeting after hours that if we didn't do it they would send us to Pennsylvania every weekend for "training" at our expense u
ProsThe sales people (other than management) were great to work with, Break times were liberal and not argued, commission was great when management didn't steal the customers from you, Layed back atmosphere. Professional atmospher, Great learning experience for someone that has an interest in the field.
ConsCorruption, greed, poor management, No concern over their employees. Management constantly changeing, so the policies were constantly changing almost too quickly to keep up.
3.0
Specialist | San Antonio, TX | Mar 4, 2021
Great Team With An Alright Company
Overall, my former associates made working lots of fun! I had an amazing team and a great manager while working as a Eyewear Specialist. I traveled to other locations to provide assistance and typically the manager will ask if anyone wants to go. Other Visionworks locations want you to perform well to meet the store's goals. Some associates I worked with weren't as dependent as my coworkers from my home store. There are locations that have more volume in customers and calls. The busier the location the more likely will get more money because of commission plus your starting pay. Visionworks provides a flexible schedule for part time associates who are going to school or need certain days off. You get hands on training using the systems to locate information and role play with your coworkers to gain verbiage in selling. If you feel comfortable talking to customers on a daily basis then this job works for you. You have to be confident in what you're selling and you got to be comfortable assisting some upset customers. If the company has an upcoming promotion or a promotion ending, you might have to stay after closing hours to change the signs which take 30 mins to an hour. They provide PTO for part time and full time. If you don't use your PTO then you lose it because it reset the beginning of the year. The busiest times correlate to the academic calendar and December. Once the new year begins, the manager will do a perform review along with informing you of your raise. Even w
ProsGreat Team, Flexibility, Commission
ConsBusy, Raises Aren't Good
4.0
Optical Assistant | Albany, NY | Jul 24, 2016
Overall O.K.
So I'll start off by saying this company is a huge step forward for someone who had to work about 16 hours a day with two jobs on a bus line. However I'm not blind to the flaws you can very clearly see. The huge issues in the store I'm transferring out of soon (to begin my apprenticeship at another location) are employees being held responsible for their actions and job titles and the customers are so whiny. Being that I worked in the capital location we are always SLAMMED with work as front desk associates. Phone is always ringing for appointments to be booked, patients always need to be pre screened, files never prepped unless done by myself, insurance info never correct, and orders that can never be found in the system that keep you running around that sales floor as everyone else sits at a desk staring at you. Employees never on the actual floor to help with the things that you cannot do so customers get mad and you have to run to the back to consistently grab someone. Plus tray calls have to be made and about 20-40 come out at a time. Oh and Customers always have questions you're not trained to answer because there is no time and no one wants to do it anyways. All the while I had two employees that I worked with that we're supposed to help and just sat around and hung out in the contact office or in the lab with an employee who very clearly violates rules of relations with other employees. I wasn't even at my 90 days and I was in contact with another store to get out and
ProsAdvancement opportunities, union protection
ConsContact lens tech, part time OA, lack of responsibility
3.0
Stylist | New Albany, IN | Oct 3, 2020
Very Stressful At Times & Pay Wasn't Great
I started working at Visionworks during one of their sales. I was hired on at $11 an hour. I was put into pretest which was actually really fun to learn. You would have to interact with the patients for this role. Sometimes there would be patients that would refuse to go through pretest because they were there a week or a month earlier. But eyes can change day to day and results can vary. For the most part pretest wasn't all the stressful. I then learned reception and my first day I was thrown up there with no training by myself. The manager for that day did cuss at me for not knowing how to work the system (or he was mad at the situation but I honestly couldn't tell). After the first day though reception became one of the easiest job to do. Then when it came to frame styling, that was a lot to remember. With prices and the different type of lens you really need to know what you were talking about in order to not confuse the customer. This job a lot of patients would get angry about a number of things that would be out of my control; insurance copays, same day payment, no installment payments, prices of frames and lenses, how the buy one get one works (you could not use this promotion with insurance), and that they were simply not eligible for glasses that year through their insurance. They would yell and say they aren't coming back and call me names and cuss at me, but what am I supposed to do about those things..... There are other areas you can learn like dispensing, conta
ProsGood Experience, Flexible Hours and Great Insurance Benefits
ConsBad Pay, GM Won't Help, and Very Stressful at Times
1.0
Retail Supervisor | United States | May 5, 2021
They are heading downhill in a big way
This used to be a pretty decent company to work for, not without it's challenges, but the company made an effort to celebrate employee accomplishments. Since the company was acquired by VSP, especially since COVID, it's turned into wringing out every last possible dollar at the expense of quality of care to our patients. After reopening from being closed during early stages of COVID, they sent us back to the store with a bare bones staff, fair enough, we didn't know how things would go. Even as things got busier and busier and we started making goals again (that weren't adjusted for COVID) we remained at about half the staff level we had pre-COVID. We were running like crazy all the time and our territory director's solution was to stop final inspecting glasses that came back from the lab to save time, just give them to the patient and if there's a problem, they'll come back. We couldn't do that to our patients so we were often days behind inspecting. Most store's solutions to being understaffed was stopping answering the phone. If a store doesn't pick up the phone, it reroutes to the customer service center, only for the patient to sit on hold for 30 minutes to be told "oh I can't do anything, I'll send a message to the store to call you". We'd be better off just to have a voicemail set up. So we also got to deal with people calling our store frequently and saying "blah store won't pick up their phone, I've been trying for 3 days". Our computer systems aren't integrated
ProsWith commission you have the opportunity to make pretty good money
ConsShort staffed constantly, overworked, quality of care being sacrificed to save money
3.0
Specialist | Phoenix, AZ | Mar 10, 2019
Great place to shop, HORRIBLE place to work!
I've worked with the company for almost two years. I've worked at a total of 4 stores and only ONE out of the four I genuinely enjoyed working at but that never stopped me from working my tail off at the other locations. And the reason I think I started to enjoy it less was because I began to realize that this company is greedy and they care so much about sucking up to patients/customers, they're not at all concerned about their employees's well being. They will work you until you're unable to walk (this also depends on your manager). I go home at the end of the night, stiff as a board and a pounding headache knowing I get to do it all over again tomorrow. But because of the company's greed, that has motivated me to make patients my number one priority. I do it to myself, work, work, work, work, until I'm running on fumes. Why? because I want to get recognized by SOMEBODY. I want them to recognize that I deserve more than minimum wage for the work that I do and then picking up other people's slack due to lack of communication and being in an un-organized and "not up to date with technology" workplace. That is my biggest issue with Visionworks. Pay. Which is the point of having a job. Otherwise, the most enjoyable part of the company is coworkers and SOME patients. I love that I have a handful of patients that I will never forget because they made my day. If you're full time you get pretty decent benefits (including free glasses)... vacation, PTO, all of that fun stuff.
Prosvacation, PTO, some people interactions
ConsPay, greed, short breaks, not much advancement, very old and slow technology
1.0
Specialist | Springs, NY | Feb 17, 2015
Negative 5 Stars
If I could give NEGATIVE stars, I would. I am a recent Eyewear Specialist. The bottom line is money and sales. Sadly,the patient is not the primary concern. Management is so poor that it does more harm than good. I had to beg to be trained on their dinosaur doss computer system and still was ignored because I was "only part time" and older. So, I was not allowed to do sales. When I complained to management, I was told I had not met my sales quota. I was still in training. I did not even know what they were talking about! My hours were cut last week down to...wait for it..ZERO hours. I was lucky if I got 10 hours a week. I signed on for 20 to 25 hours weekly...not ZERO! How do you make a sales quota when you never work and are not trained to do the sales? Dumbfounding dilemma. Then the new GM came on board. He was useless. I knew more than he did and I did not know that much. All he did was cut employee hours to make his "bottom line." The manager resented his being brought in from outside. Employees were caught in the middle of this drama. What a mess. I am out of there and have filed a claim against the company. Their business practices are unethical to the point of illegal. BTW, I was going toward the restroom on my way out and was told by management that if I tried to use the restroom, they would call security! Why? Because, when I left I was "no longer an employee." These people are sick and petty. They try to squeeze you out when business is slow
ProsBeing free of Visionworks
ConsIllegal and unethical practices, failure to train properly, hostile work environment; age discrimination

Questions And Answers about Visionworks

What is the best part of working at Visionworks?
Asked Dec 24, 2019
The great people that make you feel welcome and better pay.
Answered Jun 30, 2022
The energy and environment is contagious in a positive way
Answered Jun 23, 2022
Why did you leave your job at Visionworks?
Asked Mar 20, 2017
Horrible treatment by management
Answered Aug 19, 2021
Absolutely horrible environment would never go back
Answered Apr 15, 2021
What is the interview process like at Visionworks?
Asked Aug 11, 2016
Simple they didn’t really care much as long as u could do the job
Answered Aug 19, 2021
Too long for a part-time job. Could get everything done within 2 weeks but because of corporate it takes about a month.
Answered Oct 4, 2019
What tips or advice would you give to someone interviewing at Visionworks?
Asked Aug 28, 2017
Be confident and sell yourself! If you’re not confident in what you’re saying, how will you be confident in selling eyewear to customers? It’s good to practice what you’ll say. Just don’t do it too much because it’ll feel more scripted.
Answered Mar 5, 2021
Sell the interviewer on yourself. If you can’t sell your services, how can you sell product? Be open and honest with your interviewer and with yourself. Ask questions about the job to see if the job will fulfill your desires.
Answered Jan 6, 2020
How did you feel about telling people you worked at Visionworks?
Asked Oct 27, 2016
Overall, proud because I let my family and friends know I can help them use understand their insurance and give them a discount if they want to purchase anything.
Answered Mar 5, 2021
Embarrassing because glasses and orders are always messed up and the ones messing things up never get in trouble for it.
Answered May 2, 2019