Overall Reviews at Visiting Angels
Caregiver | Texas | Jan 31, 2020
Visitng Angels routinely prioritizes clients at the expense of the caregivers. The pay is lousy especially for the work that you do. You can make more working in a fast food restaurant for much less work. The pay is absolutely not sustainable to live on. If you’re looking for a paid volunteer position and don’t need the money to live on, this would be a good fit. Besides the low pay, you aren’t reimbursed for gas or mileage even if a client is an hour away for a 2 hour job. I would pay more in gas then I’d make at those jobs. Also, no medical or other benefits are available. Nor is there an opportunity for advancement. I asked when I was hired if they offer bonuses and was told, “Your bonus is that you get to keep your job.” In hindsight, I should have walked right there as this was indicative of how they treat caregivers... as if we were expendable and unimportant.
Also, your duties include “light housekeeping”. BE WARNED, this is defined by the client not the company. If your client wants you to hand scrub the inside and outside of 6 toilets because she fired her maid and wants you to do double duty, then that’s what you’re expected to do. I have stripped the sheets off beds in multiple rooms (not just the client’s bed), washed, dried, IRONED and then remade all beds with them. I’ve shampooed carpets in the entire house, done outside work and crawled through attic and crawl spaces. None of which I should’ve had to do for $9.00/hr.
Visiting Angels also does not prior...more
Home Health Aide | United States | Oct 10, 2018
Nice office staff/clients, great entry to healthcare career, low pay, part-time hours/long commutes to start, chauffering, lifting, takes self-control
Great entry to healthcare career. Nice owner/office personnel/clients. Some co-workers are complacent/controlling. Long commutes for short hours when new. Alot of chauffering at your own expense (including extra auto insurance coverage required by law). Barely over minimum wage to start. Have to push for raise after six months, not automatic. Flexible schedule. Days/hours vary week-to-week, basically on call until permanently assigned to a client. If client goes into hospital/LTC/dies, or you don't hit-it-off well-enough, you start over until reassigned. Some clients want strictly sitters/companions, some are slave-drivers, most are in-between. Sometimes alot of stairs/lifting/assistance involved. Day sleepers become night prowlers. Some with dementia will be out the door if you bat your eyes, and some will wander off if not watched constantly. Some get "Sundowners" and suddenly start baiting you and become very arguementive/angry. Some get confused/frustrated and try to leave and can become combative (One lady trief to hit a caregiver in the head w/an iron skillet, and a man would get angry and spit in the caregiver's face!) You have to be able to rise above it, stay calm, and remember to not take their actions personally. In their world they're lonely, depressed, confused, scared, and desperately just trying to survive. It's nothing against you. Once calm, in their heart, they really appreciate, and even love you, for just being there with them, and they know you're trying ...more
ConsLow Pay/No Benefits/Long Commutes/Part-time to Start/No Over-time Pay/Schedule Mishaps
Scheduler | Florida | Feb 19, 2019
Too demanding with no respect for employee's personal time.
Had I known then what I know now I would not have taken a job with this company, for many reasons. The endless unrealistic expectations and demands not only while in the office all day, but 24/ 7 when doing on-call duty with the company. The amount of time they put you on call is excessive, every other week ALL WEEK, and there is 100% NO respect for work life balance or boundaries when it comes to when the job demands should end and your personal life should be aloud to exist with out interruption. I had to block the ph #s of the sales people and my boss from my personal ph because I'd get calls on it while not on call and not carrying the on call ph! Had to nip that in the bud. No sleep, no rest, no relaxing, just endlessly slaving away, putting out fires and solving non stop problems/ complications for days on end 24/ 7, for little to no money (once you calculate the many, many hrs worked and then what you're paid), but this part of the job is not clearly outlined during the interview. Another fact: there are never enough motivated care givers on staff to cover the service hour quotas demanded by the boss. No good. I'd say this job can be tolerated short term if a person has to have a pay check but not a long term thing to put much investment in to. Not unless you're a hopeless glutton for punishment and you like to donate your time and labor at home for free to line someone else's pocket, because that's where it all leads to and what they expect the employees to do to keep...more
ProsYou do meet some nice and caring people. Mostly some of the care givers.
ConsIt's just never enough with this company, burn out happens pretty quickly, unreasonable work load with little to no pay off in the end, lies to get people in the door during interview, no respect for your personal time.
Home Health Aide | Center Valley, PA | Apr 14, 2020
Horrible office staff, great clients
They will lie to your face about your pay.
*clients were amazing and that was never an issue.
They initially told me I would get a certain amount of money for my shift differential on phone when inquirimg about job, when signed employment papers they told me lesser amount. Also I was told I would recieve a higher pay for taking care of two clients in one home (mainly husband and wife) you will NOT get paid for that. At one point I was working three jobs and confused a week I was working with them with another company and they refused to help (I admit my fault in beginning). Then after realizing lack of help I asked to sit down with payroll to check that I was paid correctly for working for two clients at once. They refused to sit down and played email and phone tag. I called corporate (who was very helpful) and they got ANGRY. The payroll man was unprofessional and laughed at me on the phone calling me a liar and that I have no idea what I was talking about when I repeated what other office staff was telling me. There's only like 4 people in the office. I ended up rage quitting. When I quit the payroll guy sent me an email stating he hoped I didnt get employed again along with other insults and was extremely immature and unprofessional. I forwarded the email to corporate and they were shocked and started an investigation on their unprofessionalism since they are a franchise. I still have the email. PLEASE REVIEW AND SAVE ALL OF YOUR PAYCHECK STUBS AND ASK QUESTIONS. Prospe...more
Home Care Nurse | Gaithersburg, MD | Aug 14, 2019
Marketing positions are all temporary
They bring on sales staff, spend a ton of time ramping them up to be productive and then let them go claiming it is just a "business decision." Judging from the number of former marketing people who don't want to talk about their time at Visiting Angels of Gaithersburg, this appears to be a pattern.
The actual visits with clients and referral sources are very gratifying. But expectations for sales numbers are unrealistic and the goal posts move. Even skipping lunch doesn't allow you time to see as many referral sources as they want. A 90% closure rate for clients you pitch is also unrealistic. Clients that take time to think before signing up count against your numbers. I went in stating that I don't do high pressure sales and I was still hired. You don't find out until later that you have to explain why each client didn't close and the whole team's numbers go down.
The salary is OK and co-workers are great with a few exceptions. The care coordinators are very overworked and stressed. We were told that the companions and aides are well paid but this turns not to be 100% true.
The benefits are not good at all - 10 days off for vacation, personal and sick - combined. The health coverage is poor - high deductibles and high co-pays and the company pays half. They issue paper paychecks so the pre-tax health spending accounts can't be used.
The owner is overworked and doesn't always have the time to devote to the teams that they need. She micromanages small things and...more
Caregiver | Boerne, TX | May 25, 2018
Wonderful clients, horrible pay and management
I've worked on and off for Visiting Angels for 5 years. When I first started back in 2013 management was very nice despite their lack of communication with each other. This led to caregivers getting double booked often, but those are honest mistakes. My issue with the company is the low pay for the hard work. I made $8.25 working 12-hour days. At one point I was working 96 hours per week. No overtime, no paid time off, no benefits. Only perks were holiday pay and if you take a last minute shift that's kinda far they mail you a $10 gas card. But it's lots of work sometimes and you are physically and emotionally drained. You grow close to clients and then they die or their family doesn't need you. Lots of driving and getting lost. The most recent time I worked there the management was different and much more chaotic. It's either 12 hour shifts or 2 hour shifts, there's no balance. I would go from 60 hours a week to 25 hours in a flash, switched from days to nights at a moments notice. It finally got to the point where I couldn't do it anymore. They took me off the calendar because I didn't have a cell phone. I was doing it part time this last round, and it's harder having it in addition to your other job because you can't provide the level of care your client needs because you're so exhausted. Lots of caregivers fall asleep on the job and get so much flack for it by people who get regular sleep. It's a thankless job yet the most rewarding job at the same time. I left on bad ter...more
Personal Assistant | Bryan, TX | Sep 26, 2019
Their training was a joke, no benefits, very low pay. It’s not fair for their customers to not train their staff for the patient sake
Their training was a farce, it was only a few common sense questions a 10 year old should be able to answer. No job related training, they just throw you in there at the expense of the patient. They ask for a show of hands if you know CPR, but never verify any thing, I’m not sure if they actually run a background check although mine was clean. I wasn’t trained how to bath, transfer, or any of the many assistance daily living practices that need to be carried out on a daily basis. Thankfully my patient had a wonderful family that took the time to train me how to care for their loved one. Two years after their loved one is gone they still send me Birthday cards so I know I did a good job. But it was no thanks to them, as the lack of their training is bound to get a patient hurt sooner or later. If a patient falls they want you to notify them first, before ambulance, family or anyone, so they can fire you to coverup for their lack of training on slips, trips and falls. Luckily for my client I was a 4 x mother so I already had these instincts but they hired many people that this was their first job. They continually had my work schedule wrong, told me to take days off that the patient needed me there and other days I’d go to work to find out the whole family was out of town for a few days. They start you out on really low pay but once you prove yourself you might get a 10 cent per hour raise.
Caregiver | New Braunfels, TX | May 6, 2019
Very low pay for what’s expected
I would not recommend this job for anyone who needs to make a reasonable wage. You get started at $8/hour. It’s not a set schedule unless you find a family that is looking for specific hours. Otherwise they post jobs and whoever accepts it first gets it. And when they post the job, they don’t list the clients needs until after you’ve already accepted it. Some shifts are a few hours while others are 12+. Some weeks you will have worked 60 hours, while other weeks you only get 10. Some of the times it is very simple... you help them with things around the house...bathing, cooking, and just keeping them company. You do have to use your own car to take them to appointments, you are reimbursed for those miles, but not for the miles to drive to the client’s house, which sometimes is 45 minutes away. Obviously some clients are easier than others. But sometimes what they expect you to do (changing elders diapers, etc...) isn’t worth $8/hour. You can work as many hours as you want and get overtime, which was a perk. If you work overnight shifts, it’s a lot of down time. There is no training and you’re just kind of thrown into it. The only plus was some of the clients that you meet are amazing people and it doesn’t feel like a job. But of course there is always the opposite to that, where other clients are very difficult. And the healthcare that they do offer is extremely basic and limited.
ConsVery low pay, lack of training, long drives to clients house
Caregiver | Pittsburgh, PA | Oct 23, 2019
I don’t think workers should have to wait a year to start their PTO hours and 401k etc. online it says they offer sign on bonus but I never got one neither did my coworkers I’ve asked. I asked to have every other weekend off but I have to work every weekend. They aren’t really that flexible, they will go outside of your flexibility time and put different hours on you and send u to new clients without
telling you anything about them. And do not even try to call off if your sick or something happens you will be questioned as if your lien and will be fussed at and told your a inconvenience even if you haven’t missed any days in a year and call a day in advance! So it’s not even worth trying just go in sick I’m sure a client will call in one day about sick caregivedd ra s. Unless u want to be stuck on the phone being fussed out for being sick or having a emergency don’t even bother. Their isn’t any V option to move up in the company if your a caregiver cna that will always be your job. And they do not actually give out raises quarterly or monthly. Haven’t had one yet and been there a year when u call and ask about you if you’ve called off or anything that’ll get thrown in your face, and or they will tell u it’ll be soon but doesn’t happen. The main manager is very sweet and willing to help u with almost anything u need except for trying to call off. I’ve requested days off before fees weeks ahead and was still scheduled.
Caregiver | Torrance, CA | Sep 12, 2019
it is always good with the clients. but always hard to get hours after losing a client. There are not enough clients to keep the caregivers working.
management really cares about the clients, but it is difficult to keep steady hours mainly because of the nature of the business. clients go in assisted living or convalescent homes, or simply pass away. I had a good relationship with the owners of the company. sometimes i go above and beyond in the performance of my duties and they do show their appreciation sometimes with a bonus.over all, it was a good place to work.They are very careful about who they hire. they do a very careful screening to make sure they have people that really care about the clients and will be flexible in meeting the clients needs. for clocking in and out, we used the clients phone. the working hours vary. some clients require 24 hour care, and some maybe 2 or 3 hours 2 or three times a week. there was always enough variety to keep the job interesting. the hardest part of the job was the clients that are totally bed bound. the most important thing in my view was to be a good listener. in doing this, we could find ways to encourage the client and make things better for them one day at a time. The best part was to see the clients feeling better and seeing their appreciation for our efforts.
Prosgood relation with clients
Consafter losing a client it is very difficult to get more hours