Learned a lot about the restaurant business, not a job for someone who doesn't start out loving it
Waffle House asks a lot of it's unit managers, and up until recently when the pay plan changed to a less lucrative one, I was willing to give what they asked.
You have a 55-65+ hour 6 day straight work week, with 2 days off. Often times you are called and bothered by at least a few of your employees on your day off - they don't call the store for emergencies and things, they use your phone number. If there is a holiday, expect only 1 day off. If there is a natural disaster, don't worry - you'll be working. I lost my days off to snowstorms more than once. I volunteered for the disaster "Jump Team" - a response unit of managers willing to be shipped out to other states for emergencies - because I don't have kids and don't mind it too much. Up until recently, I felt that the compensation I was receiving made up for the time I spent in the business.
A typical day you come it at 6:30, do paperwork til about 7:45, and then cook on the line until 1-2 pm. Then change the drawer and pull food on the floor following the prep sheet that you did somewhere while you were cooking and leave the unit between 3-5 pm depending on how much food you had to pull and whether your food truck was late, etc. Then on the weekends or the day before your day off, you come back in between 8:30 pm and 9:30 pm at least for drawer change. There is no manager to handle night drawer changes, you assign a trusted hourly to handle this other days of the week. But that hourly won't cover shifts i
ProsEmployee meal, healthcare, optional direct stock purchase plan, very stable employement
Conssell your soul to the great Waffle
Human Resources Specialist | Pennsylvania | Jun 5, 2016
I was immediately taken by the chance to avoid an office setting, where you are constantly sitting and your back begins to ache. If you are looking for a management position and cannot stand being in the same building for eight hours a day, this could be your way to go. My particular position required constant movement; I began visiting six stores throughout the week for the the first four months then was granted seven additional stores. In the end, I had fourteen stores under my wing after acquiring an additional one in my final month. You get to meet a wide variety of personalities, not just in the stores but also in the surrounding communities, a large essence of the job. I still remember most of my co-workers names and their particular stores and the unity and challenges that came with them. They encouraged a family environment, which worked most of the time but like in any company, not everyone got along.
However, I put at least 40,000 miles on my car in one year and ultimately had to cart it to the junkyard despite the continuous maintenance. The company offers management positions a compensation package where they help pay for some of the maintenance bills acquired by the car. This sounds like a fair deal at the beginning but in reality, they reject the bigger bills. After 100,000 miles you are on your own. They pay for gas, oil, tires (not labor), and some minor changes to your car that they have to authorize. Unfortunately, my bigger bills started to pour in fro
ProsConstant movement, friendly faces, a close knit community, easily attained bonuses, healthcare, moderate supervision
Consunreliable car compensation (read review), some lack of communication, long driving distances (in rural areas)
Salesperson | Kingsland, GA | May 13, 2013
This was an amazing job that i thoroughly enjoyed!
Working for Waffle House is all about team work, with your crew and the crews that come before and after you. It is a small work environment with less than 20 in house employees, so people must get along in order to run the restaurant the way the customers deserve it to be ran.Our manager was only on the first shift of the day from 7 a.m. to 2 p.m. leaving the other two shifts to manage themselves. The way Waffle House is ran is based on performance. If everyone is doing what they are supposed to do (being on time, passing inspection, keeping things stocked, watching food cost, making sure we are staffed, and making sales) then the manager and cooks receive bonuses. So everyone staying on top of there game is very important because we care about one another and we all want to make money.
I worked the third shift from 9 at night to 7 in the morning. I would typically come in 15 minutes before my shift started to assist 2nd shift in changing out their register, dropping their sales in the safe, and finishing any end of shift duties while they closed out their last tables. Then I would get started on getting the store the way I liked it to be: checking the restrooms for cleanliness, changing out all of the cleaning buckets, setting up the dish sink, wiping down the counters and tables, and helping the cook stock her station.
There are only 3 employees on my shift: the cook, myself, and another salesperson that would leave after 4 to 5 hours. My shift workers and I always had a
ProsThe regular customers, independence in running your own shift, and management that was willing to work with you no matter what the problem was.
ConsThe hours that i needed to work to make the best money.
Office Worker | Tennessee | Oct 22, 2015
Long, Dark, Dead-End Road With Potholes All Along The Way
Servers wait tables, operate cash register, clean restrooms, sweep customer areas, wash dishes, and sometimes cook food depending on the availability of their grill operator when they need an order.
Grill operators are SUPPOSED to keep the grill area stocked and clean, as well as the back line. They do prep for the next day on second and third shifts.
Management, in an effort to keep their stores staffed and not lose bonuses set forth in the infamous "pay plans", or so as not to have to cover shifts, have a tendency to overlook certain "shortcomings" in their employees, including, but not limited to drug use, sleeping on the clock, improper hygiene, incessant cell-phone usage, vulgar language, or just total incompetence and/or laziness. They will reprimand or fire employees when it will benefit them, if they have replacement lined up already, or as instructed/forced to do so by upper management.
Upper management only focus on numbers. How many people can make how much money for how long? How can we avoid paying them? How much can we cut here?
They're all about recruiting. And their quotas. They have to hire a certain number of minority manager trainees/associates to make even more money.
They also promise a lot of things that never happen. Brand new manager trainees fresh out of college, some who have never even had a real job before, much less one at the Waffle House, come in and are promoted within months, faster if they're male. Yet there are employees who ha
ProsGreat people, Second Family, Vacations, Stock Options, Holiday Bonuses
ConsBoys Club, Frequent Incorrect Pay, Very Little Uniformity, Constant Miscommunication, Frequent Investigations, Charged for Food Regardless of Consumption
Server | St. Louis, MO | Apr 21, 2019
not worth the time or stress
A typical work day would start with me being the only one in my store knowing how to be on time and then the other first shift servers either not showing up at all or hours late to their shift. I learned a lot on how not to run a restaurant . Management is a mess there. they do not communicate at all with each other. They make you feel like you need to pick up slack for the other servers that are not quite as good at their jobs. Management also expects you to work double shifts and gets mad when you tell them you have a family life. your family life make no difference to them as long as they have a body in the store. you do not get great tips there unless you sit and talk to the customers. and that isn't always a comfortable experience. The regulars there seem to prefer the servers that know them and know their order by heart and would get annoyed when a new employee tried to take their order. The calling an order system gets confusing without an expediter and you really only had one when things got busy on Saturday and sundays. you are forced to recall an order if the cook cannot follow directions and even if you call anorder just right you cannot ever rely on cooks to drop your waffles. When it was slow the cooks felt no need to actually drop waffles instead we were forced to. I am not a fan of waiting tables abusing them and doing dishes, again this comes down to picking up someone else's slack. there were multiple occasions where girls would go out for smoke breaks and
Conssmokers, little pay. lazy managment
Customer Service Representative | Tucker, GA | Oct 21, 2014
It is rough here, can you survive?
I worked for Waffle House for years. My typical day to day experience at work included mostly rude customers that barely tipped me anything when I first started out. after about a year I picked up regulars that were kind and caring level headed people, but the ones like that are few and far between. There is no host, no bus boy, dish washer, cashier, or manager on any shift except the first shift on weekends. So if you work by yourself mostly like I did then all of this will be your job along with the side work and general prep work. I had more managers than I could count during my time there. Most of them just ignored things and showed favoritism and were never interactive with any shift except their own. Out of the many only one or two actually made a difference or cared. Most acted like they were afraid of the staff. I have had managers take me off the schedule for weeks at a time, write me up for things like leaving the store to buy soap when none was left for me to wash dishes for my customers, and let others on the shift before me get away with not doing their work ultimately leaving it for me to do or get reprimanded because they did not like me personally. The people I worked with were the most horrible part of the job. Most of the other girls are very cliquish and catty. I have been lied on to corporate, I have had cooks mess up my orders on purpose. I have been sexually harassed, I have had malicious rumors spread about me to customers to damage my reputation, integ
Server | Knoxville, TN | Mar 4, 2013
Waffle house is great if your a teenager or in college, but not a job for someone trying to make a living and pay house payment.
I liked the customer interaction and the friends I made, but it lacked a lot of things it didn't pay that well and there isn't enough business there to make it in tips. The job security was not the best if someone called or wrote on there website even if it were not true they would fire someone. Managers are absolutely irresponsible and not good. They are lazy and lack maturity or the overall appearance of a profesional. The main managers let it go to there head in a sense, but then again there too laid back. They must not take pride in there work. It wasn't hard you just have to be able to move a little fast and get your hands dirty. The hardest part for me was yelling the order out I think that shouldn't be I think they should come up with a better system to remember and order and make the order. They need better compter system and new computers and new cash registers not the old time ones cause they mess you up too much and there like old time type writers and they can't back space or delete. ALso, they act like you couldn't be around when they were counting your teal for you and not let you see if you were the right amount and thats not right and they set you up there and could sabotage you. I worked at the one in Powell Tn and they were not good at money, scheduling, or anything like that. They didn't even pay me right I had to threaten them to get paid properly and I got fed up with them making a schedule up and me planning for care for my children and changing it last
Proswe paid out of our check about 3 dollars and something, we could eat twice per day, that we worked, but the food is fattening. it came out of our check without our consent.
Consdidn't make enough money, they kept messing with the schedules, the managers are clueless there, and not professional.
Salesperson | West Monroe, LA | Dec 29, 2014
Great team building experience and lovely clientele!
(I work the morning shift) Prepare for shift, always greet the door, follow customer service priorities, build strong clientele, remember regulars by name when possible, tidy the store, call orders correctly to the cook, bus our own tables, wash our dishes, food prep and shift change condiment fillups. We only have a hostess on busy days. The hostess can bus tables as well and we give her a few dollars per server for the cleaning she did. Very rarely do we hire a dishwasher at my store.
Accomplishments? Mainly... I've made some great bonds with my team mates and customers. I love the people I work with; when they hurt, I hurt. When their happy, I'm happy! I promise, when I get out of this place, you'll see me at the counter sipping coffee, still enjoying my friends I made here.
Customer service is a must. You must practice good organization skills, and learn to manage time correctly. Team building is such a huge help at the waffle house. A good memory does wonders. Also I can wash dishes at a pretty mad pace now. oh, and if you're not underaged you can use the grill to cook your own food when its slow (or for customers if your cook has trapped himself in the bathroom for an hour). Flipping eggs is intimidating at first for sure.
Overall, this was an amazing first job. It is what you make it. Sure, weve had some crazies come through here (on both sides of the counter!), and the bosses have had bad days where I've made
Prosteam building, laid back atmosphere 70% of the time, easy to get a peak into management life, multitasking satisfaction, great clientele
Cons24 hour store means 24 hours to get called in, menu prices are low so tips aren't the best, you're the maid, call-in system can get complicated, tickets and register are all manual (grab a calculator!)
Server | Clarksville, TN | Nov 6, 2016
As The Waffle Burns
As The Waffle Burns is a fraise we used to describe our days and nights at the Waffle House. Some days were wonderful, however like any job, you have your days where things can seem to get a little out of hand. My day always started off the same. I would come in thirty minutes early, drink my coffee and smoke a cigarette. After clocking in I would proceed to pull the register from the previous shift, count it down, and place the information into the computer. Calling the District Manager to inform him of the sales for that shift weather they were up or down and placing all sales from that shift into our safe. After my managerial duties were finished I would then "Walk the Line" (walking the line is a term used to check the side-work of all the staff from the previous shift,) making a list as I go of any and all the duties that were not completed and needed to be finished before the shift prior was able to leave. Typically upsetting the employees from that shift ,but, that was an everyday thing. Being a relief manager and waiting tables at Waffle House is no easy task, while doing my shift duties, I was also responsible for making sure everyone was on time and in proper uniform. If for some reason the server or grill operator was unable to make it, I was responsible for finding another employee to fill the position, along with either waiting tables or cooking. However I loved my job. I enjoyed the responsibility, yes as frustrating as it sounds, I enjoyed it. I loved meeting n
Prosfree lunch, meeting new people, more reponsibilities
Consshort breaks (if any), customers fighting, people getting sick in the bathroom
Line Cook | Atlanta, GA | Oct 30, 2016
Simple menu, easy to cook once you learn their system.
I've cooked for Waffle House in three different cities spending a year at each location. Atlanta Georgia, Orlando, and Ft. Lauderdale Florida. Generally speaking, the work and culture were much the same with the major differences being the personalities of the management and co-workers.
Waffle House has a unique way of conveying orders to the cook, involving the sales person verbally calling each order to you, while you mark each one per plate with condiments. This process while not too difficult does take some time to learn properly. Staff turnover, which in my eyes is the fault of poor management, at the Atlanta location has been noticeably worse. Constantly having to train new employees rather than valuing and treating seasoned employees with respect is extremely tiresome, especially at a busy location.
A typical day of work for me started with checking all the stations to make sure everything was production ready, stocking and cleaning as needed. I learned the value of doing so before getting on the line to cook, as running back and forth trying to find the things you need while you have a bunch of orders is just madness. I had the pleasure of working with many hard working cooks and servers, who took pride in their product and worked hard to make sure we delivered it in a timely manner, in doing so making the job a smooth and enjoyable experience. The reverse of this is that I also had the displeasure of working with many who didn't, including management, wh
Prossimple work, paid vacation, decent pay with opportunity for overtime, and you can still be hired if you have a felony.
Conspoor management, treated as disposable, no holidays off
Questions And Answers about Waffle House
If you were to leave Waffle House, what would be the reason?
Asked Mar 22, 2017
The management sucks
You only get promoted if you're apart of a certain family
If you're good at your job, then you'll end up working every holiday
Their general customer base doesnt know how to tip properly
You get treated like a their even if you're not because according to some high up management "everyone who works here is a thief given the chance."
Answered Dec 2, 2020
Repeated payroll violations
Answered Nov 9, 2020
If you were in charge, what would you do to make Waffle House a better place to work?
Asked Jan 14, 2018
Better people and make everything fare
Answered Nov 4, 2020
Back up management more than always backing up an associate. The associates run the store, always hiring back people that are bad for business or morale.
Answered Nov 1, 2020
What's the best Waffle House shift to work
Asked Jul 5, 2016
1st shift is the best for tips bc it's the busiest and regardless of what everyone tips you, you'll turn your tables so fast and so much that you can't help but make great tips.
2nd or 3rd is the best if you don't like drama or backstabbing bc it's the shift most people work either with only a half shifter or alone. The tips are far far less and like everyone has said, these two shifts are used mainly to clean and restock for 1st shift, but you get to pretty much work alone at your own pace, doing things your own way, and usually (but not always) with minimal interruption throughout the shift... The servers on 1st shift are usually all very caddy and backstabbing to each other and pretend to be best friends ... If you can deal with this type of constant behavior then you'll do just fine. Also, 1st shift is usually reserved for those who have been there longest as you sort of have to work up to getting first shift when an opening becomes available... It may take years though.
Answered Sep 18, 2020
Third shift, cuz it's no pressure, cooler customers, and the commute is better
Answered Apr 3, 2020
What is 2nd shift like?
Asked Mar 19, 2017
Give second shift workers a raise, and at least pay $ 8.00 per hour because it is slow and the uncleanliness that is left from first shift for others to clean. So many customers tip and so many customers do not leave a tip and labour of serving there for and drinks and any that they requested and the walking back and forward numerous times and the piles of dishes left to be clean and bagging of the food and ringing up the merchandise while not wanting to burn a waffle even when the timer is set. For the labour that is done for the none tiper who want the free service because they are not going to serve themselves. Even maids get paid. Server should be well respected and appreciated by all for the labour that is done so the customers are satisfied and enjoying the hot meal with something to drink prepared for then so the do not have to work as hard, and just sit down and wait to eat. Some arrive to have some wait on them because the will not pay for their own personal in home maid service. They can receive the service free. It is using and abusing to the server and their human bodies. Think more pay more appropriate more give more bless more because more is done for so much less and when the body is with aches and pain. Those people may not remember a name just what they want to order again, and continue to do the same. Time after time until a change arrive in their life. Thank You so very much. Be mindful, and be more considerate of all that is required by the human body that is made for various purpose. Have the LOVE Of GOD Almighty the HOLY ONE the MOST HIGH ONLY WISE ONE, and the giving of him also. August 02, 2020.
Answered Aug 2, 2020
2nd shift is 2pm-9pm and 3rd shift is 9pm-7am.
Answered Feb 5, 2020
What tips or advice would you give to someone interviewing at Waffle House?
Asked Aug 26, 2017
Be ready to work hard for this job. The orientation process is extensive. And be ready to work your butt off for this company.