Overall Reviews at Walt Disney Parks and Resorts
Driver | Anaheim, CA | Apr 13, 2018
Happiest Place on Earth
I am an experienced, motivated, easy going employee that followed operational guidelines (OG) in the Parking Resort and Transportation Dept.I would report to the department center for assignment and depending on when my shift started, I knew where my assignments would be. I could work the parking structure, drive trams, direct guests or Traffic (fly over). I enjoyed working the parking ticket booth at Downtown Disney because of the variety of people and parking fees varied depending on length of stay. I learned that people will try to avoid paying full price for their parking fees. I have heard every excuse they have tried. Managers allowed me the freedom to change fees based on my discretion. I learned to identify people with sincere requests and needs; as well as, holding fast to company regulations when necessary. Managers repeatedly affirmed my capacity to manage a potentially explosive customer and trusted me to diffuse tough situations. Employee turnover was the biggest impact in the workplace culture. New employees with minimal work experience had numerous opinions on how to deal with guests but would not follow OG. The hardest part of the job was poor supervisors that were inconsistent and played favorites. Sometimes the employees that were most opinionated and least to follow OG were their focus. My most enjoyable part of the job was when I had the affirmations from managers to work with minimal supervision and had their confidence to resolve guest concerns.
ProsFree entry and discounts
ConsNew employees and leads
Ticket Sales Representative | Anaheim, CA | Jul 17, 2018
You work so others can play.
It takes a lot to make the Happiest Place on Earth a reality. That being said, amusement park work is not for everyone.
If you enjoy talking to and helping people, then this is the job for you.
You also have to be willing to give up a lot, such as a decent social life and reasonable working hours. You are working so others can play.
You learn quickly to not take the grief guests give you personally. So many of them buy into the ads promoting magic and happiness that when it doesn't meet their expectations, they can get very unreasonable.
I worked in the call center for the Disneyland's Guest Information and Ticket Sales. I cannot recommend taking a position there. It was a very stressful environment. Imagine a group of maybe 15 Cast Members assigned to take over a 100 plus calls. Being monitored in every possible way. Watching managers do nothing but walk around and chat with other managers whilst you are dealing with an upset guest. The turnover in my group was extraordinarily high. It is next to impossible to transfer out. You either quit or they terminate your employment.
It's easier to deal with guests in person than trying to deal with them over the phone. Over the phone, since the guests can't see you, they think it's OK to yell and abuse you.
I still recommend working in the theme park itself for those working through college or school. Just avoid the call center and the Walt Disney Travel Company
ProsGood merchandise discounts, fellow Cast Members can become lifelong friends
ConsNearsighted managers, the myth of the magic of Disney is also a crutch
Food Service Director | Orlando, FL | Jun 14, 2018
my working experience review for Walt Disney world
A typical day at work at Disney was always joy, fun and learning experience. I had the most amazing job, checking in guests at the podium, interacting with guests, playing African drums and sharing my African story with the guest.
I have learned a lot from my previous role, i learned from the cast member about human value, team work, multitasking, and finally i learned more on corporate work also how things are done professionally in terms of business communication and the whole business related.
I am so much into culture, my previous job was a dream come true, sharing my culture through music, storytelling, food and beverage tour which i use to do one a week about African food, clothing, how i grow up as an African child and lastly the culture about my country.
The hard part of my previous role was, guests yelling at me, shifts extended, people from different cultures have different view of things and life in general, but i learned a lot from it, this is why i am more stronger now, hungry and ready to tackle another challenge.
The most enjoyable part was learning, sharing, teamwork, learning from failure, meeting new people, new task which were challenging but rewarding and lifetime lesson, i honestly felt everything about my previous job was amazing. every part of it. people from different cultures have different views and ideas which make the team strong and rich with a lot of ideas.
Prosrich cultural experience, cast members discount, transportation, housing, banking, food, leisure, overtime
Consnon, i like everything about this company
Food Service Director | Kissimmee, FL | Jun 1, 2019
Great for first job and for Disney Lovers
I worked as a Quick Service Food & Beverage Hostess and the environment of the work culture was fast-paced, busy, and always provided something to do. It’s easy to pick up hours and get trained. Growth is possible as long as you are consistent and don’t slack on the job. For me, I am a socially anxious person, this was my first real job. It was difficult for me to be exposed to so many people but the Cast members in my location made it more comfortable and were encouraging of me. Eventually, overtime, I was able to open up more and learned so much about myself. Both Management and Cast members were always friendly, easygoing, welcoming, and helpful when one didn’t know how to do certain things. When you first start out, they will train you until you until you get it right and feel confident enough to do it on your own. The workplace culture, for me, was always open, friendly and majority of it requires you to interact with guests. Still, this varies upon your assigned location.
The hardest part of the job was dealing with difficult guests who either rude, put you on the spot at times when service did not meet to “their” standards, or when dealing with complaints and scheduling conflicting with school.
The most enjoyable part of the job is making the guests vacation worthwhile and putting a smile on their faces with interactions. Making memories for guests is by far the most memorable, most rewarding part about working here.
ProsBenefits, Pay, Experience, Personal Growth, Easy Hours
ConsScheduling Conflicts, Difficult Guests
Actor | Anaheim, CA | Dec 19, 2018
Disneyland Cast Member
I work in a few different positions during my time spent with the Walt Disney Company; Attractions & Guest Control, Entertainment, and Vacation Planning.
I learned to be quick on my feet and always show a positive attitude, even when I was feeling a little down on the inside. During my days in Attractions & Guest Control, I would answer questions and operate attractions, as well as set up and break down the areas for the parade & fireworks. I became known as the girl who "whistled while she worked" because I would do everything while moving to the beat of the music playing over the speakers.
While working in Entertainment, I both performed as a character in the parade, as well as worked show support while working other parades. While performing, I would learn choreography and dance, and while in show support I made sure that the costumes and props for the characters were all in good condition and organized.
While I was in Vacation Planning, I sold tickets (from singles day - annual passes) to the guests, answered their questions, and managed their annual pass accounts. I did all of this working on a POD screen, handling cards and cash - working in a fast paced environment.
While it wasn't always easy getting bombarded with questions I may or may not know the answer to for 8+hrs straight, working at Disneyland was my dream job, and I truly loved my time spent there.
ProsWorking with friends, happy environment, long breaks, acting, making others happy, Dream job
Security Officer | Orlando, FL | Jul 11, 2018
Terrible pay, nonexistant hours, Poverty with a mouse as your boss.
Walt Disney world offers a “fun” atmosphere for its guests but not for its employees. With a pay rate only just above minimum wage they pay someone to keep your family safe by checking bags for dangerous items. You get what you pay for witch was actually less than $12 an hour even during overnight hours you got a pay differential of 80 cents. Hours were terrible at WDW as in they did not exist. Guys that were full time were given 34-36 hours a week, we were told no less than 40 in the interview process but the only time I got 40 hours was during the 2 training weeks afterwards I worked my self to death scavenging to pick up shifts just to make enough to be as happy as the mouse was. Now that I look back at it it’s kind of sad since I still made less then after 70 hours in one week than I do with 40 hours a week now. I gave my time to that company and what a waste it was. Management doesn’t know who you are until you’ve been there from the Time you had acne to when you got wrinkles instead. There is too much security Personel to have anyone be an individual all management sees is your uniform. That’s right I said uniform no costume for me thanks. Working at Disney the kids in it’s a small world aren’t the only ones who got trapped there.
ProsAtmosphere, some of the less entitled guests, other non management level coworkers, discounts, free park entrance
ConsPay, hours, advancement, managers, expectations compared to pay, hectic transportation
Public Area Attendant | Vero Beach, FL | May 2, 2018
It was once great
The actual aspect of working isn't terrible, the jobs are doable and you used to be able to enjoy doing them. You have a time frame of what to do and when to do it that was reasonable, your eight hour shift would fly by and you could go home and rest. Then we got new management, as an employer i can see wanting more done within reason, but they have lost their mind with what they want done, how quickly they want it done, and what extra they pile on your plate. They make it so that you have so much piled on that you can't even finish your regular duties, then they turn around and blame you for not getting things done. You have a printed list of things to do for the day, then you have whatever whim that the manager decides they want (which usually isn't a small amount). We have a huge turn around rate, since the managers seem to not understand that they're pushing everyone to the breaking point immediately after they're hired. Very poor communications between all aspects of the Vero beach resort, upper management, lower management, leads, employees, etc. Nobody knows where anybody is half the time or what anyone is doing or what their plans and goals are. i highly suggest to work at the parks or any other resort, but steer clear of Disney's Vero Beach resort.
ProsFulltime availability, health insurance, 401k
Conshigh turn around rate, poor management (including upper mangement), low pay wage
F&B Manager | Anaheim, CA | May 22, 2019
Do everything right, still get in trouble.
Tell me why the people who are working the most and the hardest, are the ones who get blamed the most? There are plenty of individuals who "extend their own break" and leave the rest of the workers to do their work load. Those lazy workers are the ones that managers show favoritism towards. Those lazy coworkers form cliques that prevent work from being done.
The busiest days, are the days people call out and therefore the ones left working are working 4+ more hours just to compensate. I had one 12 hr shift followed by an 8 hr shift not even 12 hrs apart. I've wanted to sleep in the parking lot just so I wouldn't be late.
The pay sucked. Bussing, the department which cleans up used diapers, vomit, and guests who leave no inch of tables left covered with half eaten sandwiches and pizzas on seats, are the ones who get paid the least. Why is it, another department who doesn't even interact with guests longer than 2 minutes, gets paid more?
I wanted to stay, work my way up with the company but I will not stay where I am not welcomed and mistreated.
The only good things about working here were meeting the coworkers who told me to take care of myself because I was working too hard and the discounts that should just me normal price for guests. All the prices go up but I not even a penny per hour was added to my paycheck.
Thank you but this was and is unacceptable.
Merchandiser | Lake Buena Vista, FL | Aug 8, 2018
Don't give up your sole to work there
I worked for the Mouse for 4 years in 3 different locations between Magic Kingdom and Epcot in merchandise. While I loved working for Disney, I despised working in certain locations for certain so called leaders. It took almost 3 years in 2 different locations to become trainer because my first location refused to promote me and refused to give a legitimate reason as to why. Even after I transferred to my 2nd location, I asked during inventory one night and begged a previous leader to tell me the real reason as to why I wasn't promotable to him and the other leaders in the area at the time I was there. Still, could not look me in the without lying to me. If you don't suck up to the right people in some areas, you won't move up. Doesn't matter what you do, you won't get it. Went to my third location in 2017 to get a breath of fresh air and a break from Magic Kingdom Merchandise. Huge mistake!!! 2 of the 3 leaders for Festivals were so lazy, they couldn't careless about Cast that wasn't their favorite. Would I recommend working for Disney, Yes, but not for Festival Merchandise.
ProsDiscount, Ticket Perks, Cast get in for free pending any blockouts
ConsTerrible Pay, Backstabbing, Rarely promotes unless you suck up and/or are on the inside with leaders, Leaders that do nothing but sit in the air conditioned office, Coordinators that sit in the air conditioned office
Actor | Orlando, FL | May 19, 2018
I worked Quick Service Food and Beverage in the Magic Kingdom. I loved that we were very well staffed and the work place was extremely organized. I was given free autonomy to create magical moments and help with guest recovery. Despite it being insanely busy, we were always able to manage the crowds and do things efficiently. My personal favorite position was making the drinks, as the time flew by. I was rarely bored or I greatly appreciated the moment of boredom when it came around. Most of my co-workers were friendly, hard workers with a love for Disney as well. Some leaders were a bit rude and unhelpful at points, but the coordinators were top of the line. (Disclaimer: this was at my Food and Beverage location, I've heard better expereinces at others) Dan Cockerell (Magic Kingdom Vice President) was a great guy who truly gave equal care to both his employees and his guests.
Free entry into the parks and places with discounted Disney stuff were truly magical. Food discounts were reserved for mostly sit down restaurants which is frustrating when you just want a quick-service meal or a Mickey pretzel.
40% discount on merchandise during the holidays and 20% during the rest of the year
ProsFree Park entry, good work environment, well organized, merchandise discounts
ConsStressful at points, rude guest interactions