Waste Connections

Working at Waste Connections: Company Overview and Reviews

Waste Connections
Waste Connections
748 reviews
Waste Connections Ratings
Average rating of 748 reviews on Indeed
2.9Work-Life Balance
3.3Pay & Benefits
2.8Job Security & Advancement
3 WaterWay Square Place, suite 110 The Woodlands, TX 77380
$1B to $5B (USD)
Energy and Utilities

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103 salaries reported
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66 salaries reported
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24 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1897 reviews
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Waste Connections Reviews

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Overall Reviews at Waste Connections

Clerk | Bartlesville, OK | Sep 21, 2015
A "Cut-Throat" Company
I was hired to be weight scale clerk right before my 3 month period was up was fired - not what they were looking for nothing else but a hand shake. 1) You get one time shown how to do something the first month- rule one memorize and do not ask questions. 2) No training. Their is two sides to the landfill one side is run by a women (no name) who has been there 7 years, she appears to be nice but she really is not. She is suppose to train you but she does not, example a Lady from Rd -no name 2 called in on my second day and put a complaint in against me when asked what did I do wrong... she says you did nothing she does that to everyone..but then yet my manger calls me in asks me why she put in a complaint, I explained -no name says she did that to everyone...he did not care...what was it for she said she waited a half hour in line... 2) Tooty calls- they do not tell you that these are a fire-able offense when hired they said its used as a training tool - first month you don't answer phones- the second month you do I got 4 tooty calls - one which I should not have done but since no training I thought I would try....got 74-79 was told great job....the one I should not have done got a 32....got called into office and told if they do not improve I would be fired...(training is hand you 4 scripts figure it out) memorize....Got a tooty call last week did the right script but since I did the one I should not have previous month they gave me a horrible review no name said s
ProsSafety Day free lunch
ConsYou may or may not get a lunch / Long Hours 7:30 -4:30/ Hazardous Waste Trucks
Customer Service Representative | Des Moines, IA | Oct 4, 2018
Do Not Waste Your Time
This company pays about $2/hour LESS than the average competitive local hourly wage for customer service representatives. In addition, at this location, be prepared to work on your own 1-3 days every week as your counter part will be calling in sick at least that much every week. Training is disorganized and rushed. You will be thrown out on your own with no help answering calls since the other rep is sick. Although you are new and bust your butt, management will have NO positive remarks or feedback to provide, even if you ACE their quality standards. They are also not interested in enforcing fair policy for all employees, instead allowing seasoned employees to miss as much work as they wish, come in late consistently, and treat less-liked employees poorly, even though it is completely unprofessional. A LOT of gossiping and bullying is easy to notice among office staff. Your counter parts are excused completely in treating new employees rudely in speech and behavior, given carte blanche in being aggressively territorial and throwing their weight around. They are free to dishonestly present the new employee in a negative way to management, and management will believe them without actually investigating. In addition, micromanaging at this location goes BEYOND your usual definition of micromanaging. You will be given 60 minute talks over something you were told to tell customers by veteran employees, which is ridiculous. You can get 100's on call reviews and that is completely d
ProsDispatcher and Dispatch Assistant helpful and nice, Easy Work
ConsLocation Management Attitude/Behavior/Philosophy and Direct Colleague's Poor Treatment of newbies
Driver | Placerville, CA | Jul 12, 2017
Don't expect to be appreciated. Your just a number.
El Dorado Disposal (Waste Connections in Placerville) is one of the most mismanaged places I have ever seen. This district is always out of the nessesary equipment and parts needed to do your job. Trucks are more often on the down (not operable) list than they are on the road. Partly because the shop manager has to many other reposiblities. Most of his added work load isn't even for our district but covering for people who have quit and or moved on. Residential Customers New customers are always waiting for carts. Why.... because we don't have any and the controllers keep cutting the cart budgets. Old customers are stuck with broken and smelly carts because we don't have any to replace them. The cart washing program is always backed up. The one person who washes the carts is always being pulled away to do something else. Some customers still have Waste Managment carts 10+ years after Waste Connections bought them out. Commercial customers Continuously have to use bins that are rusting and falling apart. No budget to buy more. And when we do get new bins they are gone within a week or two. Commercial customers who are wishing to increase their service (bin sizes) often wait a couple of weeks if not longer. These wait times have exceeded 8 weeks at times. New customers are in the same boat. Imagine your a seasonal business and your season starts. You start your trash and recycle service a couple weeks before your business opens. But the bins show up a coupl
ProsThey provide gloves, hard hats, safety. You only have to work Monday-Friday. OT is always available there are never enough drivers
Driver | Denver, CO | Mar 14, 2018
Good money because of the overtime
Routes are planned so that you're on the clock 11+ hours each day even if you hustle. I've done rolloff, residential (manual and automated), and a bit of commercial in a rear loader and it's this way in everything. After 10 hours in that same frickin seat you're hungry, tired, more easily frustrated, and providing low quality service. not to mention missing out on a life. I've heard this isn't how WC is everywhere, but it's business as usual for drivers at any of the three Denver locations. I worked only 9-10 each day at a different trash company and, trust me, it's a huge difference... Mechanics are above average, it helps to develop a relationship with each of them if you want their respect. Management is really competent but not as proactive as I'd like. In all honesty I could complain about the hours, and I imagine they would listen, but it doesn't reflect well on anybody to be a whiner. And who wants to be the one guy who gets out early and is disliked by each of his coworkers. Drivecam is more tolerable than I thought it'd be. This was my first experience working anywhere with rules about following distance, eating/texting while driving, and a camera on the windshield facing you to enforce it. But most of the rules make sense and aren't terribly hard to follow, therefore Drivecam didn't bother me. Where I work we have free breakfast or lunch 1-2x a month and financial incentives that encourage/reward us when we collectively avoid accidents and incidents. It's p
ProsGood pay, Meals, Management
Cons60 hour weeks
Route Driver | McGregor, TX | Aug 21, 2017
Residential Route Driver
Typical day at work consisted of pre-trip of garbage truck, waiting around for assigned helpers to show up and be ready to leave on route (very often helpers quit or are unreliable so changes had to be made daily as to who would ride with me on route). Average time to route was 1 hour drive time. Typical route time is 12 hours from start to finish. Everyday goal was to complete route in time to make it to the landfill to dump the truck before they closed. I learned over time that the equipment being used (trash trucks, whether front load or rear) were all very run down and not maintained the way they should be. With the exception of the few new trucks they have at this facility, most of them were ignored when items that needed repair were listed on the DVIR's which were required to be filled out everyday. The mid level management, such as my direct supervisor, was fine. It seemed to be the upper level management that did not fully have a grasp on the issues that were going on at this particular site such as faulty equipment, dangers out on the route, unreliable helpers, etc. This job is very physically demanding on the helpers and the drivers and in my personal opinion was not the hardest part of the job. That honor had to go to depending on other people to show up on time and do their jobs without over-complaining about the physical demands and then quitting, leaving the driver to finish as much of the route as possible by their self. Very stressful when things
ProsFree physical workout everyday, small atmosphere (don't feel like a number)
ConsRoutes are too long, Unreliable help, most trucks in pretty bad shape
Territory Manager | Charlotte, NC | Aug 28, 2020
Greatest Place To Work Period!!
Why is there not an option for 10 Stars? It's a shame when someone is let go from a company for faults of their own that they choose to attack a company and even individuals as some kind of payback. First and foremost, Waste Connections of Charlotte is the Greatest Team I have ever been a part of. Let's first start with our "local" upper management. We have a team of managers at our location that will fight with all of their might to make things positive at the end of the day for not only the customers we service, but all of the employees as well. I am working on 6 years at this location and I have never once been done wrong. Even when there are things our team may not see eye to eye on, we still find common ground. That is not just a place to work, that is being part of a FAMILY!! Our controllers are top notch!! They even use Charlotte as a training launch pad for people wanting to make a career as a controller and then they are shipped to there permanent home. Our operations team are nothing more than HEROES!! All of this Corona Virus and stuff going on, these guys and ladies have never missed a beat. I pray each night for our drivers, mechanics, dispatch and delivery folks that are our there on the front line. God bless you all! And our Sales Team. What else can you say. Our Manager is one of the best in the industry. Every time I call, email or step into his office, he always has time for me. Each and every employee that works on the Sales Team fit together like a well oi
ProsGreatest Leaders From Corporate to Local
ConsOnly con I have....I didn't apply in 1997 when the company started.
Equipment Operator | Sedalia, CO | Jun 6, 2014
NOT a "great place to work anymore" as the company promotes
Placing and compacting trash, hauling dirt for cover, grading side slopes and maintaining haul roads. NO OPINIONS INCLUDED - JUST FACTS: I learned that a multi million dollar company cares less about it's employees than their equipment and the equipment is purchased used, wornout and dilapidated. They appear to offer benefits that really are trivial while expecting work to be completed without providing adequate equipment to get the job done. In the great scheme of things,they spend minimal amounts of finances to keep the equipment working. When there is equipment failure management is quick to call it "operator error". When in fact it is "worn out" used equipment purchased to SAVE money. The co-workers were great to work with. The hardest part of the job was working with management that knew ABSOLUTELY NOTHING about the tasks of working a landfill and was more interested in letting you know WHO WAS BOSS. If the employee is not a "YES MAN" he will be eliminated. The most enjoyable part of the job was .... LEAVING. Their equipment is a JOKE, (you get sent home because the equipment is broke down) their safety practices are a JOKE and their immediate field management is a JOKE. The sad thing about it is .. it used to be a great place to work and could be again but UNLESS and UNTIL upper management pulls their head out of the sand, stops pretending everything is OK and gets back in the game, it is going to get worse. Putting unqualified leadership in charge is NOT working. I d
ProsOpportunity to work with great co-workers who were knowledgable and skilled and their jobs, I learned a lot.
Driver | Red Bluff, CA | May 20, 2013
Not much backing for There employees
Wasn't a bad place to work for at first. The benefits sucked they don't give you the bonuses or raises they promise you. When I asked about my retirement the Site manager laughed at me and said it was a joke. And told me to just save my money. When I had a problem with the way the lead driver was treating me she said honestly I'm not gonna do anything about it. All the trucks are broke down constantly. If you write your truck up for repairs the mechanic will red tag your truck the next day and you will be stuck in the back up truck which should be thrown to scrap. The mechanics have until 6 pm to fix your truck but instead decide to go home early and red tag your truck the next day. Then don't even think about speaking your mind about it or you will be fired. Also don't mention the union that that every other solid waste driver is part of or they will eliminate your position just to fill it a month later. Also you only get three paid holidays off and have to make them up on Saturdays. The three sick days your given are usually gone with the first round of sickness cause nobody can afford to take the day off when they get sick. It's the lowest paid solid waste driver in all of America. And one of the few that are not union. The lead driver will escape work like the plague even if it means everyone suffer. Favoritism is a large part of the way things are ran. And be carefully of any holiday as there is about 7 jahova witnesses that work there and the only thing about the holi
ProsThe hours and beer at EVERY company party
ConsThe fact they care less about anybody working for them, Insurance sucks, retirement is a joke says the Site manager, TURN OVER, TRUCKS ARE TRASH, hope you don't mind waiting sometimes hours for a mechanic to come right another temporary fix
District Manager | Montrose, MI | Nov 3, 2012
A "Cut-Throat" Company
I worked as a landfill manager for 5 years working my way up after college. I moved all over the US for Waste Connections in order to help develop myself into a great manager and leader. Everything was going very well. I had a great rapport with my superiors. I was in it for the long haul. I was completely convinced that I was going to grow old with this company. I was offered a second promotion and moved for the 4th time in my 5 year tenure with them. One my 6 month anniversary, I was suddenly and unexpectedly terminated by my manager and regional VP. I apparently "wasn't what they were looking for in a WCI leader". The funny thing is that they offered me a severance package to "keep my mouth shut and not give them any grief". One day everything is going well, and the next, I am thrown to the curb like a piece of trash. All this after sacrificing day in and out for them, with a 2 year old and a pregnant wife, in a strange place that they moved me to where I do not know anyone. That's as cold as it gets, I don't care how you look at it. Corporate mentality at it's finest. I looked up to those guys. The saddest part of it all is that I actually thought I wanted to be like them. I am not saying that they are a bad company, they just have a few crooked managers that they think can do no wrong. Sometimes they can't see the forest for the trees. Applicants beware. Don't put all your eggs in one basket... they could be crushed and left for you to pick up the pieces just like me.
Prosmostly decentralized and not dictative
Consa few crooked managers who are hungry to advance and cut-throat.
Dispatcher | Charlotte, NC | Mar 16, 2014
Very fun & relaxed workplace, co. does a lot for their employees, good pay & benefits, great group of co-workers, etc.
Very fun and relaxed workplace, great group of driver's & co-workers for the most part. Of course, it was much better before the merge, buy-out & new management & leadership. The new didn't seem to want to keep too many of the original around...for some reason?! We were talked to & treated much better when we were Republic Waste...before the merge & then buy-out of us remaining. New leadership/management is very arrogant, really enjoys his power & abuses it. Threatens in an example story telling way & always with a grin on his face. Loves & will go head over hills, even been known of hiring private detectives trying to catch someone at something...like a Tom & Jerry game & then tells & shares with all...certainly breaching professionalism &/or confidentuality?! We had virtually no turnover before & then when he/new management was in place it was constant & tremendous...even with new hirings that was not originally Republic Waste employees...! It's sad to think that one man has the power & could cause so much demise of what is virtually at good company & a great place to work...! It's one of those deals that you better hope he likes you & you stay on his good side...or he will ride you like an unbroken horse...until you brake?!
ProsGreat, fun, relaxed & happy place to work, good pay & benefits, great driver's & co-workers for the most part.
ConsLeadership enjoys & abuses his power, threatens & watches people in an around about way, is dishonest, untrustworthy, sneaky...& let's you know he enjoys it & there is nothing you can do about it!!

Questions And Answers about Waste Connections

What is the best part of working at Waste Connections?
Asked Dec 13, 2019
The money
Answered Jun 30, 2022
Answered Jun 28, 2022
What is the work environment and culture like at Waste Connections?
Asked Jul 21, 2016
Dirty if you're not careful it could be dangerous and if you have any kind of fetish with mice rats or any other kind of animals this job is not for you
Answered Apr 20, 2019
Dirty and dangerous if you're not careful.
Answered Apr 20, 2019
What tips or advice would you give to someone interviewing at Waste Connections?
Asked Aug 9, 2016
Follow the book down to the letter even if your manager tells you to brake it, or they will roll you over with a steamroller and hang you out to dry.
Answered May 5, 2022
Just be honest
Answered Apr 20, 2019
How are the working hours at Waste Connections?
Asked Jul 21, 2016
I start at 5:00 and get off at earliest is 2:30. But If you have a CDL your make is 12 hours. But they pay overtime even if one of the days was a holiday or you have a vacation day
Answered May 8, 2020
I start my day at 7:30 and end at 6:30 or sometimes later
Answered Jan 2, 2020
What is the interview process like at Waste Connections?
Asked Oct 11, 2016
Simple And easy nothing to stress about you're definitely gonna get the job
Answered Aug 22, 2021
Nerve racking when 3 people are interviewing you at the same time.
Answered Sep 8, 2019