Inside Sales Representative | Lewisville, TX | Aug 1, 2013
Great company, but lousy work ethics
- A typical workday at WM is very stressful in the call center. You have calls back to back, then not only will you be on the phone with customers upset hollering b/c a drvier missed them also the leadership team is hollering ' calls in queue' like we dont already know that. instead of them jumping in to help us they just keep hollering calls in queue, very annoying. The regular work day also insisted of being put into other calling queus when it is not your market area. I take care of TX and OK but often i would be put in to take care of customers in FL, GA , MS, LA, CA, etc list goes on and on. We were never trained on these other market area it was STRESSFUL.
- Over the year that I was at WM i did learn alot about the Waste Industry and it is more than just collecting trash it is alot of factors that go into it.
- Management was very unprofessional in the call center. Management would also 'pretend' to be the best managers ever when our ' area manager' was in the office. Which was not cool, they were never around when we would have escalated customers and or problems. Management of the hauling sites, call centers, and all other departments should be looked int. The company as a whole will never be ' perfect' with slackers as managers. The employees are only as good as their managers. Management told us in a commissions meeting to go over the new way that our pay outs would be for our commissions. The supervisor told us that ' Yall make to much money' . I was appalled
Prossometimes free lunch as the company would provide ONLy the meat, environmental events hosted by us in our franchise cities (these were always fun)
Conscutting back on OT, less money, not giving us or bonus 2 mos out the yr., leadership wld never train us only send out an email to the distribution list
1.0
Truck Driver | Seattle, WA | Oct 28, 2014
Hired as a Class A Truck Driver but you will NOT drive a Truck!
I was hired as a CDL Class A Truck driver but I did NOT drive a Truck pulling a 53' trailer. Instead they were NOT honest in telling me I was hired as a Labor worker! And 100% back breaking labor work with the supervisor always screaming at you telling you what to do every second of each and every hour that you work. This place was not honest and you will not get trained working with human blood and human waste, drug vials, syringes, needles all contaminated. Also contaminated biopsy materials, tissues and anatomical parts that emanate from surgery. You will be working with animal and human body parts with pathogenic microorgarisms infectious to humans. You will also be working and handle waste to include teeth, human corpses remains. All while YOU WILL NOT BE TRAINED and you'll be forced to work as a Labor worker NOT a CDL Class A Truck Driver that I and you will be hired for at your Waste Management Interview! And if you complain to your supervisor you WILL get a notice NOT to show up for work for at least 2 days with out pay! This company is NOT fair I would think twice before wasting your time coming to apply for a job and after your job interview if they like you and offer you a Truck Driving job you'll have to wait at least 2 months for a complete back ground check as well as you have to have good credit to work here and trust me they WILL check your credit. The Waste Management DOT physical is one of the MOST hardest to do and pass. You BETTER be in GOOD physical shape
ProsNone
ConsYou will NOT be a CDL Class A Truck Driver!!!
4.0
Route Manager | Alameda County, CA | Sep 18, 2014
high volume, fast paced operations and logistics company
A typical day at work lasts about 10 to 12 hours. My shift has changed from 5am to 3pm, 7am to 9pm, and 3am to 1pm in the last two years. I am willing to accommodate whichever schedule is necessary for optimal business performance.
I am responsible for 23 direct reports and support for fellow managers' reports. Daily, weekly, monthly and year over year data analysis is reviewed for executing, delegating and planning optimal business solutions.
I am also entrusted with running the daily data reports first thing in the morning, every morning and finding common themes for the team to focus on based on that data. I find where the gaps in performance are and coaching employees to meet or sustain goals based on that data.
I handle any customer issues related to operations and supporting other departments with information regarding customer issues that may pertain to them. I make sure interdepartmental communication between operations, sales, contract compliance and fleet maintenance to ensure safe and efficient customer service is achieved. I note cases according to what actions have occurred. Also, I follow up with any previous customer service issues. Some customers may require travel to their location, others can be handled by delegating field operations. I do whatever it takes to ensure account satisfaction. Sometimes I'll invite sales people to have lunch with a customer to discuss business solutions.
I maintain staffing analysis from scheduling and
1.0
Technician | Ambridge, PA | Mar 3, 2017
Worst job ever
I've had some terrible jobs but this by far is the worst. Management is terrible, never have parts to fix the trucks, no communication at all, Ambridge is by far the worst location to work at, they expect you to keep trucks running with hopes and dreams basically. The trucks at Ambridge are hand me downs from other sites that are junk that other sites didnt want anymore. Favoritism is out of control down there, one guy can do whatever he wants and violate company policies while the other guy gets reprimanded for it. Avoid this place at all costs. They preach safety and how much they care about their employess but its all BS. The only employees they care about are the drivers, they get catered to while the mechanics are under paid and mistreated and unappreciated for anything they do. You can work all night long and get trucks up and running so they make their money and come in the next day and be told what you didn't get done. Safety is not #1 there like they say, they let trucks go out that should not be on the road. The pay for what you work on is a joke, the health insurance isn't good. If you want to work for this company apply to be a helper. They make more money and have no responsibilities at all. The tool allowance is nothing, the boot allowance is nothing. Apply to Washington site. The techs there make more money and enjoy their jobs but they are a union site. AVOID AMBRIDGE AT ALL COST! They let certain mechanics act like they are a supervisor and try to tell you
ProsNone
ConsEverything
3.0
Roustabout | Bridgeport, WV | May 15, 2015
semi productive and fast paced.
All days are pretty much the same. You show up, listen to a safety brief, load the company vehicle, get in and go. You learn little of the oil and gas industry and more of the processes of cleaning up the messes within it and that's it. The management staff is excellent if you know how to get along with them, though sometimes confusing and misleading often un or misinformed adding an extra level of difficulty. Also very tight nit as 3 of them are immediate family members. The crew leads don't count as management and are like some of the co-workers but with an edge of laziness to them and a bit of false pride in their title. The co-workers are really a hit or miss on any given day, they mostly talk and act like 16yr old teenage girls that pretend to know everything, so information from them is very unreliable. some days they work other days they dig for excuses or call off. abusing their privileges and making it harder for the rest of us. The hardest part of the job would would be coping with the supervisors misinformed and confusing list of directions given to the crews to go out in work, often ending up in inconvenient last minute changes and unprepared extended work days. You do not receive raises like informed in orientation, some in the field for 4+ years still making less then 15 or 16 dollars an hour, and the only room for advancement is when someone quits or is fired and even then it's seniority or favoritism or hiring someone from outside first instead of skill level
Prosbenefits, discounts, experience
Consadvancements, raises, little to no incentives.
3.0
Roustabout | Bridgeport, WV | May 15, 2015
Semi productive and fast paced.
All days are pretty much the same. You show up, listen to a safety brief, load the company vehicle, get in and go. You learn little of the oil and gas industry and more of the processes of cleaning up the messes within it and that's it. The management staff is excellent if you know how to get along with them, though sometimes confusing and misleading often un or misinformed adding an extra level of difficulty. Also very tight nit as 3 of them are immediate family members. The crew leads don't count as management and are like some of the co-workers but with an edge of laziness to them and a bit of false pride in their title. The co-workers are really a hit or miss on any given day, they mostly talk and act like 16yr old teenage girls that pretend to know everything, so information from them is very unreliable. some days they work other days they dig for excuses or call off. abusing their privileges and making it harder for the rest of us. The hardest part of the job would would be coping with the supervisors misinformed and confusing list of directions given to the crews to go out in work, often ending up in inconvenient last minute changes and unprepared extended work days. You do not receive raises like informed in orientation, some in the field for 4+ years still making less then 15 or 16 dollars an hour, and the only room for advancement is when someone quits or is fired and even then it's seniority or favoritism or hiring someone from outside first instead of skill level
Prosbenefits, discounts, experience
Consadvancements, raises, little to no incentives.
1.0
Diesel Mechanic | Whitmore Lake, MI | Mar 18, 2021
Who you know and who likes you will determine your employment
i was a fleet mechanic and they loved to cut corners when it comes to the proper fleet maintenance of their trucks. parts were never in stock, when they ordered parts the order list had to go to the shop manager, then the regional manager then corporate for approval. the company overall has a very bad reputation and loves to send out faulty equipment onto the road and blames the mechanics for the faults. i was actually told by my manager that i was making the company look bad because i was doing a proper DOT inspection.
Typical day of standing around waiting on some poor sole to brakedown and have no other choice. No customer base due to management has lost all accounts by poor work performed or terrible communication. Hard work with this company never pays off, its all about who is your buddy outside of the workplace. Lack of taking responsibilty for actions always someone else's fault.The benefits are great and the pay is below average to average for this career. The company is stable allowing employees to feel secure. The departments do not work well together as a team selling our product or supporting one another. The bar doesn’t seem to be set very high when hiring or choosing employees. Several employees are under educated for the position, lazy, childish, show up late on a regular bases and flat out just don’t care. The employees that care and take pride in what they do work two to three times harder to pick up the slack. Worst part would be the unspoken racism, unfo
ProsHydraulic exposure and real eye opening experience
ConsManagement, cutthroat culture, pay, green horn lead techs with 0 experience
1.0
Customer Service Representative | Windsor, CT | Dec 17, 2018
Professional-looking surface; Toxic and seriously dysfunctional once inside.
Two weeks paid-training by tired (leaving) staff on glitchy equipment including 1980's software. Segregated from existing employees and macro-managed 24/7. Record-high 'churn' of employees - 'new hire' class begins every 6-8 weeks. A 'morale rescue/evaluation' meeting concludes the training period Interns to stem the flow of 'leavers'. Millenials/Interns with no interest or skills brought in on the cheap to fill slots. A personalized and subjective 'in' crowd controls the company and all/any advantage/promotional opportunities. A psychologically choking environment and robotic methodology ("it's always been done like this") is the way WM operates.
Managing and Supervising is impersonal, done through text, e-mails and/or HR meetings/discipline. 90% of employees are looking for a way out and hate their jobs/the work (including the Management and Supervisors who spend their time jockeying for better/other jobs themselves). In two years, the head guy spoke to me once... to thank me for holding the bathroom door open.
Accuracy and provision of service to customers (emptying trash) is very low with many many errors and omissions daily. Systems (for attempting resolution) are ancient, constantly crashing yet you're tasked with virtually impossible targets and bound by hundreds and hundreds of constantly changing protocols on pain of discipline, sanction or termination. PIP (permanent improvement protocol) cumulative system means you're one tiny error away from being ter
2.0
Driver | Cranston, RI | Dec 17, 2017
Simple job-hard work. Pay is to low for amount of work load.
Waste Management is doing a New "Driver Driver" experiment with their rear loaders. So the driver labor's on the back half the day and drives the other. It's $18 per hour and only a 2% raise per year that's 36¢ a year. That's "if" they give you one. They sell to you that it's so easy laboring on the back of the truck day to day. But that's not the case. Your in freezing conditions rain heat. Walking through the dump with needles and disease you may be stepping in and bringing home with you. Some have been stabbed by needles from the trash bins. So no hazard pay. No bonus they have "points" they give you when you do something for them but they never seem to remember to give them out... You also have cameras on you all day watching you and safety guys following you and spying around corners making sure you follow WM rules
So for the pay it is not Worth it.
If it was $25 per hour then that's fair. But in till then stay away from them. Go to Republic or someone else no cameras no "critical rules" you get fired for and you don't have to labor just drive the truck and pay is better. Also won't have to go to Florida for 2 weeks for training.
If they stopped this driver driver stuff then it's not bad for the wage.
Be prepared to work like you never worked b4. Most guys loose around 15 lbs in the first few weeks. Sounds good until you go home every night beat and your wife gets upset that you are so tired all the time.
Oh and when you ask for vacation days they wil
ProsHaving a paycheck average after 50 hrs take home $750
ConsEverything ...lol
1.0
Driver | Washington, DC | Dec 28, 2013
Past time for a Change
You are expected to arrive very early in the morning to the shop. Where you are then expected to wait to punch in until after you have bid on a local route. Seniority is crucial in this process, and even though you have a "permanent" route you still bid to keep it EACH DAY. After you eat up 30-45 minutes bidding you punch in, your helper punches in you start your route. Some routes are short 6hr some are 10hr usually made longer if you or your helper are not experienced. It was very hard to plan anything outside work because you never knew what you would be doing. The work was hard, and gross, bad weather days are intensified three times over. Your pay is based on your stops so you WANT a lot of stops in fewer miles. Which where I was did not always happen. At the end of a 12 hr day you were often getting paid $7.00-$8.00 per/hour. There is a sense of accomplishment at the end of the route however, you know how much weight you hauled and your exhausted from your efforts. If you were fortunate to get a shorter route on most days that meant you were expected to pick up a "shut down route" meaning one that wasn't covered by a truck on the schedule due to lack of staff, or lack of equipment. This meant long days and it didn't matter much once you were in the truck you were expected to do whatever was asked as far as picking up the slack. On three separate occasions during my time there I was on the back of a truck with three other helpers a very dangerous scenario.
ProsCo Workers
Consfrustrating Management, dangerous work, low pay, long hours
Questions And Answers about Waste Management
What would you suggest Waste Management management do to prevent others from leaving?
Asked Mar 16, 2017
Pay overtime and not daily rates. Also routes are too long in Simi Valley, Ca you have drivers finishing routes super late and some drivers do not take their full lunch to get a head of the routes give us a better work/life balance
Answered Nov 14, 2020
Start with having your entire company actually follow your so called code of conduct. You cannot have people who your drivers report to walking around with zero integrity.
Answered Oct 21, 2020
If you were in charge, what would you do to make Waste Management a better place to work?
Asked Jun 6, 2019
I'd let truck drivers be truck drivers.
Answered Nov 13, 2020
Make your employees #1 not just a number appreciate and reward the ones who work hard not the ones who barely get by or because they friends with management that goes on alot in the shops i worked in at waste management
Answered Nov 7, 2020
Does WM hire convicted felons?
Asked Jan 26, 2017
Im glad they give second chances. Just because your a convicted felon doesnt mean your always gonna be a bad person. C'mon people get a grip!!! Yalls rediculous!!!!
Answered Oct 18, 2020
Yes depending on who they are and if you work at a site like mine nobody comes out to check on management,
Answered Mar 15, 2020
Is the pay weekly or biweekly?
Asked Mar 27, 2016
In Canada bi-weekly
Answered Jan 28, 2020
During the interview the manager just said that pay day is weekly on Friday by direct deposit.
Answered May 24, 2019
What tips or advice would you give to someone interviewing at Waste Management?
Asked May 27, 2019
None, just be yourself.
Answered Mar 11, 2020
Be prepared for extensive safety training and if your a yes man it helps
