Working at Wayfair: Company Overview and Reviews

1214 reviews
Wayfair Ratings
Average rating of 1214 reviews on Indeed
3.2Work-Life Balance
3.2Pay & Benefits
2.7Job Security & Advancement
4 Copley Place - Floor 4 Boston, MA 02116
$5B to $10B (USD)
Internet and Software

Popular jobs at Wayfair

 Average SalarySalary Range
47 salaries reported
per hour
209 salaries reported
per hour
45 salaries reported
per hour
67 salaries reported
per hour
144 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2735 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Wayfair Reviews

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Overall Reviews at Wayfair

Sales and Service Technician | Bangor, ME | Mar 2, 2020
Good Benefits
If you enjoyed the cliques in high school, you'll fit right in - don't expect any consideration for life events that impact you - you are expected to work when scheduled no matter what
ProsDecent benefits
ConsHigh stress level - metrics are key to survival
Product Designer | Boston, MA | Mar 24, 2020
Good company, bad management
The company had an amazing environment for fun but there was no room for opportunities or growth. And no guidance from upper management to reach career goals.
Service Consultant | Springfield, OR | Mar 10, 2021
Focus on quantity over quality
Wayfair hired for collaborative, quality focused folks who provided customers an outstanding and memorable service experience. Now, it is all about speed and efficiency. This will work for some folks better than others.
ProsGreat benefits, many teams very collaborative
ConsMicromanagment, focus on speed over quality, inconsistent training and expectations
Merchandising Associate | Boston, MA | Jan 7, 2021
Wayfair doesn’t give a f*** about you, only care about how much you can output.
They will make you do more and more, over analyze you, add more to your work load and pay you the same. If you can’t handle what they expect you are alienated and ultimately creates a very isolating/competitive work environment.
ProsCompany parties were solid. That’s literally it.
ConsAt-work culture was so miserable and mundane and impersonal
Enterprise Account Manager | Boston, MA | Mar 30, 2020
Good place to work if you are under 25
Good place to work if you are under 25. The compensation is a joke and everyone takes a paycut to work at Wayfair. The company is growing inorganically so there are mass layoffs due to over hiring.
Customer Service Supervisor | Orem, UT | Dec 24, 2019
Customer oriented
Wayfair goes above and beyond for their customers. However, I can’t say the same for their employees. They put up a fight over everything and communication does not exist. If you have a doctor appointment or you need to take care of your children and advised them about these previously scheduled appointments they will make you think you’re okay to take the time off then they will give you points and occurrences for each time.
Delivery Specialist | Las Vegas, NV | Oct 1, 2020
A very unorganized company
The management is terrible and does not care for there employees. With everything with COViD they do not care to understand what families are going through that cant come back on site.
ConsManagement, pay, does not care for their employees
Inbound Sales Representative | Ogden, UT | Sep 23, 2019
Would not return to company
Start was very fun and encouraging. Would not recommend inbound sales unless you are completely comfortable in that position and environment. B2B is a much better environment.
ProsFun and thoughtful activites provided by Support staff
ConsSome managers insist they care about your sucess, but will not support you by providing extra assistance when needed.
Concierge | Westborough, MA | Jan 8, 2020
Don't fall for it
I worked here for a little over year, when they hired me I was told the hours were 9-6, then all of a sudden when I received the offer letter it was 7am to 3:30pm. Ok, fine, I needed the job. The attendance policy is a joke, being even 30 seconds late counts as a "point" and you only get 5 points in a YEAR before they fire you on the spot. The pay is awful. The phone queue works in a way so that if you answer more calls you receive more calls, making your work day miserable. You are constantly getting calls from all over the country-even though you do not have access to help those customers ( you just have to sit there and get yelled at by the customers.) If you happen to ask one of the meek mild mannered managers a question, at best you will receive a shrug and "Im not sure exactly." The company itself is unethical (they have a business account with ICE to send furniture to detention camps for children.) The CEO is a racist that has said spanish speaking customers "don't know how to use the internet." While I am a young single woman, I do not recommend this job to anyone with kids, the attendance policy is harsh and the westborough office is like a revolving door with the turnover rate. The managers never seem to have a clear grasp on what the policies are which leaves you in the dark as well. I was sent on a business trip, got sick on the plane ride home, and was consequently fired like two days later for being 4 minutes late. We were promised our quarterly bonuses (the qua
ProsGreat coworkers, good health insurance and vision insurance.
Consevery single other thing
Customer Service Representative | Ogden, UT | Jun 19, 2019
Don't bother with the Ogden office
Poor management, back stabbing, fire happy company should just about cover it. They will make up reasons to get rid of you just to not pay you more money or the bonus you earned with your stellar job performance the year before. If they replaced most of the management with honest people, I might consider going back. However, they don't pay you enough to take complaints from customers all day long.

Questions And Answers about Wayfair

If you were in charge, what would you do to make Wayfair a better place to work?
Asked Jan 24, 2019
I would fire the director of B2B sales because he’s running the culture into the ground.
Answered Mar 13, 2021
Make sure managers knew what they actually are doing, learned more from CARE than my manager. Focus more on the customer and not just the numbers.
Answered Dec 18, 2020
What is the best part of working at Wayfair?
Asked Dec 7, 2019
I met some cool people.
Answered Nov 4, 2020
Answered Oct 26, 2020
Why did you leave your job at Wayfair?
Asked Mar 28, 2017
They care more about average handle time then the customer
Answered Jul 17, 2020
Incompetent leadership! They try to intimidate you and silence you!!
Answered May 23, 2020
How flexible are your working hours at Wayfair?
Asked Mar 27, 2020
Not flexible at all. It worked with my school schedule but they were not willing to move the hours at all for my schooling. You also do not get to choose email vs phone time.
Answered Nov 13, 2020
Not flexible at all. Very hard to get time off.
Answered Nov 4, 2020
What is a typical day like for you at Wayfair?
Asked Mar 27, 2020
The schedule is made for you when you come in however it does change very often on what tasks you will be doing. You would be put on phones or emails. They will give it to you from all day to literaly 5 minutes. As you skill up you loose more email time. Either way you will run the system that takes a bit to learn but is overall pretty simple as it walks you through. You have a goal to get customers off the phone within a certain time however not the end of the world if you don’t. You just don’t want all your calls long.
Answered Nov 13, 2020
I was micromanaged constantly. If you clock in early, they will deduct that from your pay as "not productive time." You must be right on time and be "ready" in the call cue at least 97% of the time. You are not allowed many breaks and are constantly answering customer service and sales calls. It is non-stop calls coming in.
Answered Nov 4, 2020