Whataburger

Working at Whataburger: Company Overview and Reviews

Whataburger
Whataburger
3.7
8171 reviews
Whataburger Ratings
3.7
Average rating of 8171 reviews on Indeed
3.5Work-Life Balance
3.3Pay & Benefits
3.4Job Security & Advancement
3.3Management
3.5Culture
Headquarters
San Antonio, TX
Employees
10,000+
Revenue
$500M to $1B (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Whataburger

 Average SalarySalary Range
386 salaries reported
$13.03
per hour
$7.25-$20.00
141 salaries reported
$12.67
per hour
$7.25-$19.60
59 salaries reported
$16.85
per hour
$8.40-$25.70
11 salaries reported
$11.09
per hour
$7.25-$16.65
116 salaries reported
$14.82
per hour
$7.40-$22.25
Salary Satisfaction
52%
Of the employees are satisfied about their pay
Based on 23434 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Whataburger Reviews

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Overall Reviews at Whataburger

2.0
Team Member | Texas | Aug 3, 2022
Entirely Depends on the Place
This all depends on the place you work at and doesn’t generalize all WBs. For my overall experience, I did not like working there due to management and a few uncommunicative, unreliable, and disrespectful coworkers. The management is terrible. I’ve spent 16 hours on videos and they’ve only placed me on 2 positions for a few months. It’s as if they indirectly tell me that I suck and should only focus on one task. But, cant lie the fact the those 2 positions are the easiest compared to others. It’s the principle of the fact. In addition, hours were severely due to “high labor.” This is very inconsistent because why would they continue to hire more people. To add on, there are complaints about the low amount of workers during the time leading to call-ins. This is infuriating and annoying especially when help is needed when there’s apparently “too much labor.” Lastly, a friend had the same amount of consistent hours - realizing that there was favoritism and treated us like replaceable people. The coworkers can be annoying but finding someone who knows what their doing and one as a friend to relax makes the day go much less stressful. During my time at fry station, it was annoying as they expected me to do 3 different tasks - Dropping, scooping, and bagging - when it should be a 2-man job but so much for high labor. Another reason was communication. It was a rush and was difficult to do 3 tasks already. This lead to me being unable to check the chicken supply and resulting in ho
4.0
Team Member | Thunderbird, NM | Feb 5, 2021
Always busy -- not always orderly
** I would like to respectfully note this review was based at my small window of working experience at around early 2020 and MAY NOT accurately reflect to PRESENT TIME however I wish to still share my experiences for any future potential applicants looking to apply to this location and other fellow newbies venturing the workforce as I know food industry is usually a common first foot in door for work ** Management struggling to keep in order a disconnected team where there were ones only interested in the easiest tasks. 2910 W Thunderbird Rd was apparently worse performing store despite the amount of patrons and was only told such after being brought on the team. Would have been nice to be warned before hand to know what was going on and be more mentally prepared! Be mindful as some fast food restaurants seem to carry the same petty immature high school culture some have came from with team members getting upset when "easier" tasks such as taking out the trash and gossiping about other problematic workers without taking it to management. And waiting around pretending to be busy until their shift ended. It was only about the pay check and not even the work behind it. I admittedly didn't either bring these issues to management, however I was being overwhelmed with being encouraged to train new hires as a new hire myself?! This was my first time a part of a large corporate brand as my past first experience was with a wonderful local mom and pop shop restaurant which had m
Proswonderful manager
Consdisconnect and mismanaged staff took advantage of manger's laidback attitude
2.0
Cook | Houston, TX | Feb 7, 2015
Good food, but horrible work environment
I understand it's a fast food joint, great for a high school kid or first job or something. I've worked here for a month, and I'm already looking for a different job. When I first started, I was told that everyone they had just hired would quit or just not come back. Maybe part of the reason is because this location gets robbed a lot. Maybe it's because you can work an entire eight hour shift and not get a 30 minute break, while some people work less hours and get an hour long break. Or, maybe it's because the general manager likes to constantly degrade you when things start to get hectic. My first week here, I watched videos for being a cashier. So once I was done watching the videos, they stuck me on the grill. Didn't train me, didn't help at all. So after asking for help, the gm (general manager) got this snippy attitude towards me and told me how to do certain things, while talking to me as if I was a child. When it would get really busy, (dinner rushes) I would fall a little behind sometimes. So the gm would yell continuously from the front counter at me, then come over to the grill and push me out of the way to take over. I understand it's frustrating to fall a little behind when you have a lot of people, but how do you expect a new employee that was not trained, to keep up with these huge rushes? And I'm sorry, but I find it very rude and immature to yell across the restaurant and humiliate you well after the rush is gone. She's just a horrid person to work with, it's
Pros50% off food, even though I've yet to buy anything
ConsNo breaks, very bad management
3.0
Team Member | Corpus Christi, TX | Feb 8, 2015
Probably not your ideal occupation
I like what Wal-Mart stands for, and I appreciate there efforts to improve the world politically, but I honestly cannot tolerate the corruption behind closed doors. Be prepared to restart high-school all over again; there is lots of "he said, she said" propaganda everywhere. There's lots of the stick and plenty of the carrot--which you seemingly will never receive, as your ride will simply yank it away should you ever have the audacity to reach for it. It's practically impossible to "move up" the Wal-Mart social ladder. There's too much convenient "miscommunications", whether it's being transferred to another department, whether it is being promoted, whether it's changing your availability, or whether you want to work full-time. You'll get the same excuse every single time. "That currently in available. It'd be open in [X amount of months, usually within 3]." and personally, I've been in all four situations. Be very patient with managers. While some are more competent than others, the majority of them seem to either have no idea how to adapt or manage their own team. Some of them even convienantly "forgot" to check the schedule before hand to ensure that there would be enough coverage. If there isn't enough coverage (and trust me, there won't be), be prepared to get pulled to another department, even though you weren't trained in that department...and yes, the customers don't know Jack from an Alice; all Wal-Mart associates look exactly the same to them, so if they co
Pros10% discount, quartly bonuses, secheduled hour-long lunches
Conspoor management, inconvienant scheduling, low chances of advencement
3.0
Ambassador | Weatherford, TX | Mar 22, 2019
Was glad to have a job, but NEVER going back
I'll admit, I was glad to have a job during my time working there. Initially, the management was great, and despite it being an extremely stressful job for me (as I had anxiety when it came to very chaotic environments), my bosses were pretty cool and understanding, they worked with my hours and cared about my mental health, willing to listen to what I had to say and work with me. However, that slowly changed over the year and a half I was there. Management was changed around within six months of my hiring, and although my GM was decent, upper management began to become ridiculous. They were super micromanaging the store I was at, nit-picking every little thing just to try and cause an issue for my GMs (Yes: plural, as the first one I had quit due to the levels of stress that was being caused by the company, in addition to some external stress at home). They would continue to come in and find the most minuet of things to dock points off of the store's review, practically driving not only our GM, but the rest of the crew as well, completely mad, until they finally fired my GM about two weeks before I left that place. Although I was a model employee and was loved by not only my GM, but all of the upper-management, I was one of the lower payed employees, with young teenagers who were working there as their first-time job and only putting in half the work-effort I did, and being payed a significant amount more. I got no benefits, as all employees other than management is consider
Prosstore discount
Conspoor management, poor pay, poor work environment
4.0
Team Leader | San Antonio, TX | Aug 4, 2015
Comfortable working place but poor managment
Whataburger 919, 1604 E 37 S San Antonio Texas A normal day at Whataburger in my position usually started with the previous shift rushing to get off the clock, even though business was only getting busier. My first hour would be a combination of not only getting my team ready for the shift, but keeping track of the younger employees that were trying to leave before their tasks were done. No aid from the "management" before to accomplish this as leaving was also their goal, regardless if the store was ready or if our shift needed help. after the usual 3 hour rush period i would let my team take it easy for the next 30 minutes and re coupe from the rush. This was not a break but just a time to be doing minimal work, after witch we would get to work on cleaning, stocking, and preparing the store for the morning shift, while having business still. Sadly the only people our team came to be able to rely on was the few on our night shift, and thats not a great feeling since the management above me would always preach about team work with the whole store but was slow to help us out. I learned from being a shift manager at Whataburger that employees will accomplish set goals when they are supported by their management completely. The happiness of the employees/staff will produce positive numbers and performance stats. The management at this store were lazy, self-centered, and uncooperative. When given incentives such as quick money gains or even parties, they were quick to ac
ProsGreat staff
ConsPoor managment
3.0
Team Member | Texas | Feb 12, 2018
If you’re a teen looking for a small, short something
I have been working there for only 2 months, which to some people, it may sound stupid to review but not with whataburger. I’m 17 and I get out of school at 2:40 and leave at 2:50-55 because I ride the bus. I get home at 3:15-3:20. I work Mondays 5-10. I called in for the first time because my dad, my ride, had told me that he won’t be able to take me because he was working late. Of course, I call in and say the situation and then the manager in charge of my scheduling is just like “so you’re just not coming?” And I just said that I was pretty sure. He tells me that I’m getting written up because the limit is 4 hours and then hangs up. I understand that they want dedicated workers because it is a high demanding job, but if my dad even happened to tell me that he was working late while I was at school, I can’t call 4 hours beforehand! I PROMISE you my dad’s work is much more important than my job at Whataburger, so I don’t really care. Whataburger is great to eat, but working there is just painful. They either give you way too many hours or barely any at all. I asked for 3 days and they set me up with 5 hours for 2 of them. Then, they tend to either overstaff or understaff, so you’re either doing nothing or everything. Also, the customers are just awful. They expect things to be pulled out from under a heatlamp and directly into their hands when we’re the kind of place that will throw out fries after a few minutes. Also, they’ll put you in one position and you’ll stay there
ProsHalf priced lunch
ConsPoor scheduling, not understanding, micromanaging
5.0
Team Leader | Corpus Christi, TX | Nov 14, 2013
Motivative job oppertunity that allows for growth
I had a wonderful experience with Whataburger. It allowed me to go to school and still work my full time schedule and take time off when needed for family time. My day was either for me to take over the shift or get it ready for the next Manager to come in and take over. All staff always new where their postions for the day were and what needed to be done. If new information was given then all team memebers were made aware and those instructions fullfiled. The co-workers I had were very pleasent and all hard working. If a person had any problems we tried to help out in any way or we would ask them to talk with the GM to further help if I was unable to provide certain information they needed. All money was always accounted for and drawers were counted each shift and by the person who would use the drawer along with both the user and the manager at the end of the shift. All inventory was completed daily and product orders done or recieved every other day when it came into the store. Everyone was held accountable for their stations and all people including managers cleaned or took out trash or cleaned bathrooms when needed. I would take depostis to the back or get cash orders for the safe. Anything that was not done by the first shift would be told to the next manager and the second shift would take over then the thrid. The hardest part of the job was helping the customers if a problem occured and they were not happy. I would try to help them in any way possible to fix the issue
Prosalways willing to teach and advance in the work place
Consnot very many breaks, limited staff
4.0
Team Member | Ennis, TX | Nov 15, 2021
Fast Pace, Busy, Laid Back, Fast Advancement
*note* : this review might not apply to YOUR whataburger! Your experience will depend on the whataburger you choose to work at. Older/Dirty/Small/Busy/Short-Staffed = Bad Experience. I'm 17, and have worked at whataburger for about 3 months (rough guess). I'm already studying to become a Team Lead, and am also going to take the test so when I turn 18, I can immediately be pushed into management (aka: a Team Leader) So that should tell you that at whataburger, there is room for promotions and as long as you do the job your stationed at and while your not busy you help other employees at other stations and help the speed of service, and generally follow all the important rules and most of the little nit-pick ones, you will literally advance so yeah that's cute. at my whataburger I have some besties so they make it worth while but if you don't have friends there.... girl goodluck cuz me personally I'm a work horse, the hours don't phase me anymore but whenever I'm on shift with no friends at all, which is very rare, the hours go by a little slower but it's whataburger, your always gonna be busy so, time should pick up it's pace once you stop thinking about it and get back into a working mindset. Management is good at my whataburger, I do think they should do some rotating every now and then because it's always the same people at window, same people at fries, front counter, at board, on grill, and taking orders and most people only have been trained on what they do every shift,
Pros50% Discount, Work Hard = Fast Advancement, Laid Back (depending on store), Stay Late = Overtime(41+ hours), Paid 15 Minute Breaks
ConsUsually No Breaks, Only Breaks For Those Who Ask, Poor Pay Increase From Team Lead To Manager($1 Increase, More Responsibilities), NON-Paid 30 Minute Break(like most jobs unfortunately)
1.0
Cook | Portland, TX | Sep 13, 2018
Unit #91 was terrible
I worked at unit #91 while going to college. The current general manager had been giving me a five cent raise since 2015. This unit was losing maintenance workers left and right, so I volunteered to be maintenance, while being a cook. Throughout the summer of 2014, I worked from 6 am until 3 pm, sometimes I stayed until 8 or 10 pm when they would be short on dinner shift, which was frequent. I also came in on my days off and clocked in at 4:30 am because I was told by management the truck would arrive at 5 am. Instead, it showed up at the usual 8 am time. So, for the entire summer I never had a day off and when I looked at my raise, it was a ten cent raise. And ever since I brought it up, I've been given a five cent raise. I quit July 2018 because I got tired of the drama there. I was being blamed for high service times, even though it was due to lazy employees not wanting to do their jobs or refusing to listen. The GM even witnessed it for himself, and the store recently put cameras in the store, so there’s visual proof of that. I got tired of the drama that the managers and the GM played together. I refused to treat my job like it was high school, so they cut my hours and my days constantly, gave me five cent raises from 2015 until July 2018, blamed me for high service times even though it was never my fault. In addition, a high school kid quit, was asked to come back, and the GM paid him from $8.35/hr to $13/hr and his raises were maxed out. I brought up the five cent rais
Prosweekly pay
Conspetty, high school drama oriented GM and managers
3.0
Everything | Normandie | Aug 10, 2021
Understaffed and no one cares enough
Im constantly doing the job of 4 people, even when I do have a full shift. I get NO recognition for it either bc I come in late... but they NEVER take into consideration that I am the last one to leave for my shift every single morning the manager even leaves before me...I stay at least one to two hours (probably more ) past my time every.single. morning. Although I don't mind it, I just want to get my stuff done/or try to help until the other morning people show up because unlike other workers there I don't feel right with myself if I leave half of my work for the next shift to do, or leave when theres barely anyone there.. it's hard, stressful and busy enough then to have to deal with having to fix everyone else's mistakes or finish what the people before you didnt do. it's really irritating getting no recognition for the job I do I pretty much just get in trouble or they act like I'm not worth it literally only because I come in late... but I'm sorry I'm not going to rush and stress myself out trying to get there on time just to come in and either be stuck with just me and one other person( which is normally just the manager )or have a full shift and STILL having to work 4 different positions by myself on top of all that knowing that I'm going to be stuck another 1+hrs before I get to even leave... in reality half the time people don't even come in or they're late or they just come and work whenever they want to and nobody says a word to them but I've been threatened with

Questions And Answers about Whataburger

What is the best part of working at Whataburger?
Asked Oct 3, 2019
How the staff will actually work with u, and not get mad when u have a mess up.
Answered Jul 4, 2022
the understanding of management.
Answered Jul 3, 2022
How often do you get a raise at Whataburger?
Asked Oct 30, 2020
Every 6 to 8 months
Answered Sep 28, 2022
Every 6 months
Answered Sep 27, 2022
What is the promotion process like at Whataburger?
Asked Oct 6, 2020
Depends on the management, some are more strict than others when it comes to the qualifications
Answered Sep 27, 2022
Quick and easy.
Answered Sep 26, 2022
What is a typical day like for you at Whataburger?
Asked Mar 20, 2020
Mondays
Answered Sep 27, 2022
Horrible
Answered Sep 26, 2022
What is the work from home policy at Whataburger?
Asked Dec 23, 2020
Come to work
Answered Sep 28, 2022
There is none you don't get one
Answered Sep 26, 2022