Williams-Sonoma, Inc.

Working at Williams-Sonoma, Inc.: Company Overview and Reviews

Williams-Sonoma, Inc.
Williams-Sonoma, Inc.
3.5
2862 reviews
Williams-Sonoma, Inc. Ratings
3.5
Average rating of 2862 reviews on Indeed
3.3Work-Life Balance
3.3Pay & Benefits
3.0Job Security & Advancement
3.1Management
3.3Culture
Headquarters
San Francisco, CA
Employees
10,000+
Revenue
$5B to $10B (USD)
Industry
Retail

Popular jobs at Williams-Sonoma, Inc.

 Average SalarySalary Range
60 salaries reported
$14.01
per hour
$7.25-$21.05
66 salaries reported
$14.66
per hour
$7.30-$22.00
45 salaries reported
$14.41
per hour
$7.25-$21.65
23 salaries reported
$14.72
per hour
$7.35-$22.10
27 salaries reported
$14.64
per hour
$7.30-$22.00
Salary Satisfaction
54%
Of the employees are satisfied about their pay
Based on 4052 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Williams-Sonoma, Inc. Reviews

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Email Response TeamEditorEmail Response RepresentativeEmbosserEncargado/a de tiendaEngineerExecutive AssistantFacilities ManagerFilling CoushinsFlexiable hoursFloor ManagerFloor SupervisorFraud AnalystFreight RollerFront End ManagerFulfillment AssociateFull Stack DeveloperFull time workerFurnitureFurniture Hub AdminFurniture TeamGERENTEGift WrappingGraphic DesignerHandy ManHelp Desk AnalystHuman Resources CoordinatorHuman Resources ManagerHuman Resources RepresentativeHuman Resources SpecialistIT ManagerIT Project ManagerInbound Customer Service RepresentativeInformation SpecialistInformation Technology ManagerInside Sales RepresentativeInstallation ManagerInstallerInsurance AgentInternet CoordinatorInternet SalesInventory AssistantInventory AuditorInventory CoordinatorInventory PrepperJefe de recepciónJefe de tiendaK powerLabelerLaboratory TechnicianLaser TechnicianLead PersonLead Project ManagerLead TechnicianLead TrainerLine Service TechnicianLogistics AnalystLogistics SpecialistLogistics SupervisorLoss Prevention OfficerLumperMaintenance SupervisorManagement AssociateMarketing AnalystMarketing AssociateMarketing ManagerMerch processerMerchandise ManagerMerchandise processorMobile Product ManagerMoverMédico/aNetwork AnalystNew Store Set UpNight ManagerNoneOMNI Floor LeadOPERATOROperador/a de montacargasOperation CoordinatorOperations CoordinatorOrder AdministratorOrder Entry ClerkPackagerPackagingPainterPallet Jack OperatorPantry ChefPerformerPostal ClerkPottery BarnPreppingPrincipal Product ManagerProducerProduct AnalystProduct DesignerProductionProduction ArtistProduction ManagerProduction OperatorProduction SpecialistProject AccountantProject ManagerPublic Relations InternPullerPurchasing AgentQuality Assurance CoordinatorQuality Assurance EngineerQuality Assurance TechnicianQuality Assurance TesterQuality assurance manager/aRecivingRecruiting AssistantRecruiting CoordinatorRecruiting SpecialistRepackReporting AnalystRestockerRetail MerchandiserReturn ProcessorReturns Admin IIReturns LeadReturns adminRoom ManagerSales AssistantSales CoordinatorSales InternSales SpecialistSales and Service TechnicianSample ManagerSand Blasting/MonogrammingSanderScanner OperatorSeasonal LeadSeasonal Lead, MachineSeasonal Retail Sales AssociateSeasonal Work From HomeSecurity EngineerSecurity ManagerSenior Account ExecutiveSenior BuyerSenior Contract RecruiterSenior Digital MarketerSenior Java DeveloperSenior Lease AdministratorSenior ProducerSenior ProgrammerSenior Quality Assurance AnalystSenior Quality Assurance ManagerSenior ResearcherSenior Software EngineerSenior System EngineerSenior TechnicianSenior Training SpecialistSenior Transport ManagerSenior accountServerService AssistantService DispatcherService ManagerShipperShipping CoordinatorShop FitoutSocial Media CoordinatorSocial Media SpecialistSoftware ArchitectSourcing ManagerSous ChefStaff AccountantStaff MemberStageStitcherStock SupervisorStocker/ReceiverSupply Chain SpecialistSupport DepartmentSupport LeaderSweeperSystems Project ManagerTeam SupervisorTeam TrainerTechnical Product ManagerTechnical Support SpecialistTelecommunications EngineerTest EngineerTesterTrading ManagerTraining SpecialistTypistUpholstery ManagerUpholstery leadVendedor/aVendedor/a de tienda departamentalVendorVisual Merchanding LeadWarehouse SupervisorWave Closure SeasonalWeb Content SpecialistWedding Registry Internet TeamWilliam SonomaWilliams SonomaWork HistoryWork from home AdvisorWorks ManagerXdockbutton makercollate countermanifesterpottery barnsewing machinestockroom employeethe furniture departmentwork from home rep
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Overall Reviews at Williams-Sonoma, Inc.

2.0
Service Associate | Tallahassee, FL | Jun 15, 2021
The Pro is working from home
The cons is everything else. They do not factor in ADA breaks nor make any accommodation for you to take them . They also do not approve days off (only if they like you), even if you requested time-off a month in advance. My first manager was great, but after that, it went from angel to demon. I experienced management micromanaging, being scolded at (like a kid), and talked to unprofessionally. This company definitely sacrifices quality for quantity, which explains the irate and dissatisfied customer base. Oh and be careful when agreeing to your schedule; what they will not thoroughly explain is that the so called "black-out days" can be used whenever they feel necessary (business need), so according to the call volume, you could get flexed and have to work either 2-10 hour days out of your five days (or worse, give up one of your off days) at any given time. The coworkers are friendly though.
Prosworking from home
Consyou won't get time off approved, even if you request it a month in advance.
3.0
Customer Service Representative | Las Vegas, NV | Oct 21, 2021
Good coworkers
Friendly coworkers. Fun contests. The system was pretty easy to navigate. Products were high quality. Great discount. Nice location. Training was great.
5.0
Customer Service Representative | Walnut, CA | Mar 3, 2020
Easy work
When I got hired within 2 months I got promoted. If you work hard they recognize it. Don’t be a one trick pony. Learn all that you can because they offer advancement.
4.0
Senior Customer Service Representative | Miami, FL | Jun 25, 2021
Best Feeling ever!
For the first time, I feel I belong to a company. I had a good team of management and supervisors that helps us to had all the information we need to get the job done and give the customer the best experience with us.
ProsBenefits, PTO's, Vacation, Schedule.
ConsCompensation was not competitive with work need to be done.
3.0
Customer Service Representative | Jacksonville, FL | Dec 10, 2019
Customer Service Seasonal
Joined the company with a 5 minute interview. The I-9 process was a hassle but good HR people helped out; they were special. Customer Service could mean assistance, sales, or other titles so be prepared in case you do not like sales! Training is your typical at home job training: overcrowded, days of technical issues and not enough support. You will be rushed to absorb as much information as possible before being thrown on the phones with no virtual walk through of the systems that they use. The companies values and core statements promote care and quality and people first but it is not apparent in the training nor the first month, it is all about your production and metrics. Management seems angry or tentative at the training/ beginning level. Not all of them but some are unwelcoming especially if you are having a difficult time with the systems or the knowledge They expect you to know what they know within a 3 week period and it is unrealistic. The culture is female dominant. The hardest part of the job is the beginning, over-crowded training. If you do not get cut before you teach yourself how to navigate through 8 different platforms, yeah I said 8...You will be fine. A strong suggestion is to make sure you have dual monitors,because 3/8 platforms are your go-to's for answers.(Including a robot), make sure you have more than enough ISP Speed. The broadband width they test will shock you Training does not provide time for real life examples where you can practice using th
3.0
Cherry Picker | Braselton, GA | Jun 14, 2021
Work get paid
Managers r good ppl but hands are tied in most sit. Plenty of hrs and if u ask u can get paid decent. Just make it past being a temp and you're in there
ProsPpl r cool on 2nd
ConsNo days off
2.0
Lead Supervisor | Jamesburg, NJ | Jan 27, 2020
Good benefits, poor management and advancement opportunity
Advancement opportunity was not equal or logical. Individuals with poor performance, communication skills and operational understanding are promoted and very few good employees were compensated, recognized or promoted. The time off and the benefits were really great- compensating for the very strict attendance policy and lack of flexibility in schedules.
5.0
Customer Service Representative | Oklahoma City, OK | Jun 28, 2018
great atmoshpere
one of my best jobs so far. the pay is amazing and its weekly. the discounts for pottery barn is why i didnt want to leave but i was only seasonal. i loved it there
3.0
Customer Service Representative | Columbus, OH | Mar 19, 2018
Attendance policy is a nightmare and customer service is hard
Loved working here but thought the communication. With customers regarding back order was horrible as customers weren't notified. Getting help with a problem from a lead worker was awful as they ignore you. Their monthly measurements are tough as customers refuse to leave the line if there is a problem until they receive their refund or replacement. Backed up in email so much and are extremely picky a about numbers. Most international orders are a mess. Horrible way to do business.
ProsGood pay, benefits
ConsFavoritism from management, customers screaming and refusing to hang up.
5.0
Merchandise Processor | Memphis, TN | May 22, 2015
First Job
Williams-Sonoma was my first full time job. I learned different tasks within the company. I experienced leadership and productive within my peers. Williams-Sonoma was and still is a great place to work. I miss each and everyone.
3.0
Inventory Manager | Singapore | May 6, 2020
Conservative work environment
WSI is an US global company with a very conservative and dated working culture and management style. The most enjoyable part of the job is the opportunity to work with nice, collaborative and talented individuals across the levels.
ProsNice people, committed team
ConsPoor management, incompetent leaders

Questions And Answers about Williams-Sonoma, Inc.

If you were to leave Williams-Sonoma, Inc., what would be the reason?
Asked Mar 20, 2017
It takes FOREVER for them to mail you your paychecks and they won't let you sign up for direct deposit until after you have been there awhile.
Answered Aug 7, 2021
The way they treat their employees. Not a good workplace culture at all for the call center/work at home positions.
Answered Jul 30, 2021
What is the interview process like at Williams-Sonoma, Inc.?
Asked Sep 5, 2016
The person I spoke with was not friendly at all. All business. He immediately went into an irrelevant mock call. No questions about past job experience or even detailing the job I was applying for. A phone screen is get to know you and your past work experience. You want to do a mock call you can do that in training or the next step of the interview process, not right out the gate. No wonder they are always hiring. Probably a godsend I didn’t go forward.
Answered May 26, 2020
The interviews were fine.
Answered Jan 3, 2019
How often are you paid?
Asked Aug 1, 2016
Every 2 weeks. Direct deposit.
Answered Jan 3, 2019
Every day possible
Answered Aug 10, 2018
How flexible are your working hours at Williams-Sonoma, Inc.?
Asked Mar 16, 2020
Three different shift but they are all swing shifts. you may work up to 2 hours before your shift or 2 hours after with no warning.
Answered Dec 5, 2020
You can't change your scheduled hours once you start
Answered Oct 17, 2020
What is a typical day like for you at Williams-Sonoma, Inc.?
Asked Mar 16, 2020
Stressful and dreadful.
Answered Jul 28, 2021
Any day Morning
Answered Oct 12, 2020