Joined the company with a 5 minute interview. The I-9 process was a hassle but good HR people helped out; they were special. Customer Service could mean assistance, sales, or other titles so be prepared in case you do not like sales! Training is your typical at home job training: overcrowded, days of technical issues and not enough support. You will be rushed to absorb as much information as possible before being thrown on the phones with no virtual walk through of the systems that they use. The companies values and core statements promote care and quality and people first but it is not apparent in the training nor the first month, it is all about your production and metrics. Management seems angry or tentative at the training/ beginning level. Not all of them but some are unwelcoming especially if you are having a difficult time with the systems or the knowledge They expect you to know what they know within a 3 week period and it is unrealistic. The culture is female dominant. The hardest part of the job is the beginning, over-crowded training. If you do not get cut before you teach yourself how to navigate through 8 different platforms, yeah I said 8...You will be fine. A strong suggestion is to make sure you have dual monitors,because 3/8 platforms are your go-to's for answers.(Including a robot), make sure you have more than enough ISP Speed. The broadband width they test will shock you Training does not provide time for real life examples where you can practice using th
Good benefits, poor management and advancement opportunity
Advancement opportunity was not equal or logical. Individuals with poor performance, communication skills and operational understanding are promoted and very few good employees were compensated, recognized or promoted. The time off and the benefits were really great- compensating for the very strict attendance policy and lack of flexibility in schedules.
one of my best jobs so far. the pay is amazing and its weekly. the discounts for pottery barn is why i didnt want to leave but i was only seasonal. i loved it there
Customer Service Representative | Columbus, OH | Mar 19, 2018
Attendance policy is a nightmare and customer service is hard
Loved working here but thought the communication. With customers regarding back order was horrible as customers weren't notified. Getting help with a problem from a lead worker was awful as they ignore you. Their monthly measurements are tough as customers refuse to leave the line if there is a problem until they receive their refund or replacement. Backed up in email so much and are extremely picky a about numbers. Most international orders are a mess. Horrible way to do business.
ProsGood pay, benefits
ConsFavoritism from management, customers screaming and refusing to hang up.
Williams-Sonoma was my first full time job. I learned different tasks within the company. I experienced leadership and productive within my peers. Williams-Sonoma was and still is a great place to work. I miss each and everyone.
I started here as a temp thru an agency. I got hired after 3 months of being a temp. I have worked in various departments for the company like Inventory, shipping, receiving, and cross-dock. I work with supporting one of our vendors and taking care of customer orders. People here are very easy to get a long with and mangers follow an open-door policy and are always there to help.
Customer Service Representative | Plano, TX | Jun 19, 2014
Work was like a second home to me
Have had over 8 years of high-end retail experience,primarily in stock and warehouse functions. Work was always a new exiting challenge for me everyday! Met exiting people from all different cultures. I had to articulate and be persuasive in dealing with all levels of management of my fellow co workers who I had no problems getting along with. We are a team. Highly enjoyed customer service and helping people.Most Enjoyable part of my job, was something I am extremely precise with.Having an eye for attention to detail, in organization and setting goals to improving efficiency of everyday work functions! Hardest part (Although it was not hard to me) was the the labor of warehouse work. I actually enjoy hard labor. I am very fit and capable of working hard!
Prosmeeting new people, knowing staff for a long time, many years with company
Consnot getting much of a pay increase after being there for almost a decade
A typical day at work consisted of daily inventory, Safety meetings, Driving a fork lift, creating excel spreadsheets for management. I learned how to be a professional in a corporate world and not to be afraid of anything that comes my way. Management would encourage associates to apply for job postings and to be cross trained for every position possible. My co-workers were eager and great to work with. The most enjoyable part of my job was learning new and exciting things.
ProsHealth care, Vacation time, Sick time, 401K, Merchandise perks
I've been out of work over a week because HR couldn't fix my login information. They never followed up with me due to my points when my son was in the hospital.
Questions And Answers about Williams-Sonoma, Inc.
If you were to leave Williams-Sonoma, Inc., what would be the reason?
Asked Mar 20, 2017
I was employed at Williams Sonoma for 35 years and discharged because of the corona virus . This company is unfair , they discriminate against associates . They would not allow me to move up in the company . Only the upper dogs make the good money , but us little ones are treated like dirt . It needs to be reported to the EEOC .. all of the President of the company making 14 million dollars a year and people working at the company cannot to pay their bills from one pay check to the other . It’s sad
Answered May 16, 2020
To be honest, for such a big company. This place must have to be the worse I have been in, with very bad training no management what so ever. There is no brief rules, I could stay in break room for hours and they wouldn’t care, no rules no clear guidance, everyone can do whatever they want. For a loader you don’t even get to get raises nor the best pay. They should pay loaders at least 14 or 15 an hour to start off and give promotions over the course of the time . Very bad system overall .
Answered May 12, 2020
What is the interview process like at Williams-Sonoma, Inc.?
Asked Sep 5, 2016
The person I spoke with was not friendly at all. All business. He immediately went into an irrelevant mock call. No questions about past job experience or even detailing the job I was applying for. A phone screen is get to know you and your past work experience. You want to do a mock call you can do that in training or the next step of the interview process, not right out the gate. No wonder they are always hiring. Probably a godsend I didn’t go forward.
Answered May 26, 2020
The interviews were fine.
Answered Jan 3, 2019
How often are you paid?
Asked Aug 1, 2016
Every 2 weeks. Direct deposit.
Answered Jan 3, 2019
Every day possible
Answered Aug 10, 2018
How flexible are your working hours at Williams-Sonoma, Inc.?
Asked Mar 16, 2020
Three different shift but they are all swing shifts. you may work up to 2 hours before your shift or 2 hours after with no warning.
Answered Dec 5, 2020
You can't change your scheduled hours once you start
Answered Oct 17, 2020
What is the best part of working at Williams-Sonoma, Inc.?
Asked Dec 17, 2019
The discount is pretty good but the stuff is expensive.