Tough workplace where competition was the main focus rather than benefiting workers.
Working at Wing Stop Sports was a fun experience for first time cooks for the first week only. It had a nice introduction to the workplace, with top-notch training and hands-on experience. Since it was a new and improved version of the original "Wing Stop", there were new items and equipment that were unfamiliar to even experienced and transferred employees from the other Wing Stops in the Rio Grande Valley. Everything and everyone seemed co-operative, but that was somewhat of a ruse. After being promised a raise when completing certain tests, I was motivated to do my best. However, that was a lie when later in the first month of work, when the topic was brought up about "raises" after taking these tests, and the manager replied, "What are you talking about?" Nearly half the employees quit or got layed off slowly by trimmed hours as each week passed for the one and a half months that I worked. There was obvious favoritism with the employees and the supervisor, as even my brother, who also worked there, hung out and drank together with other employees at OUR house. I didn't care about making many friends at the workplace, because more than half the employees acted unfriendly at work, acting aggressively to get the job done, and watching over their own duties than rather lending a hand. After noticing a trend of cut hours off of employees, including myself, the competition became rough. I did my work at a steady pace, a lot faster than other employees during my shift,
ProsSlight discounts
ConsNo breaks. Was not compensated from injury.. Horrible management
My overall experience was that starting off is great, working there is great, and moving on on a good note is all very much what you get, ONLY if the manger(s) like you. You can get flexible hours, managers willing to work with you / your schedule (ie. school, etc.), basic empathy, and a consistent friendly work environment ONLY if the manager(s) like you. Don't Expect Diversity. There's a diverse group of applicants, but a lack of diverse hires. Don't Expect to be treated with Common Curtiousy. Don't Expect for the Managers to Stay Cordial with You. You can be an undeniable exceptional employee but Don't Expect to be Recognized as Such. Bad behavior is encouraged / accepted by the favorites.
It seems as though, the company only cares about the management. It seem as though the company would rather have terrible managers that runs off employees, constantly causes problems, and cannot do their jobs over having cooks / cashiers. The "good" managers / GM's don't reprimand or properly handle the bad managers / employees. Informing them of issues, them witnessing how bad some employees are treated, how issues are terribly mishandled, &/or them even taking your side, DOES NOT Do Anything to make the situation better. Managers seems to come and go but never any great managers. Employees will have to "get fired", forced to transfer, or quit because the mangers feels as though they can be just horrible all the way around and that employees are just so expendable.
I saw a Diversity
ProsGood Paced Environment, The Job is Easy, When the Management is Good, then Everything is Good, Flexible Hours, Overtime Offered
ConsTerrible Management, Lack of Diversity, Favoritism, Frugality, Can Be TOO Much Drama / Heartache for How Easy the Job Is, Flexibility / Overtime Not Guaranteed
A typical day at work during the week, if u have the morning shift, is slow and calm with the occasional breakfast/lunch rushes around 12-2pm. The night shift around 6 or 7 pm is when it gets busy then slows down around 9 or 10 pm. During the weekend starting Friday, its pretty much busy all day long and during the night shift the rush starts at 6 pm and slows down at 11 pm and sometimes you'll get late phone orders or walk ins during the last 30 mins. Then from 12 am if we are lucky and there are no customers in the store we usually close around 12:30 am. You have a 50% chance that your GM will be immature or unprofessional. Although the assistant managers usually make up for the GM's unprofessional behavior. Wingstop needs to teach their managers not just how to run a store but also to learn how to be leaders and to inspire their employees. The culture in the workplace can be fun and bearable if you have good co-workers and good leadership. The hardest part of the job is usually the clientele because they could be rude or impatient but what fast food chain doesn't have the same problem. Personally another challenging part of the job was my general manager which shouldn't be the case. My GM would literally mock us like a child, physically poke us on our sides, become childish when we upset him for whatever reason, mimic things we said, took things personally, discourage us, and degrade us. The most enjoyable part of the job was getting to know and work with my fellow co-wor
Each day is roughly the same in that the work shift from opening(10:00 AM) - 5:00 PM is comparatively slow to the 5:00 PM - closing(12:00 AM).
Opening crew members are expected to: blanch the potatoes, roughly five boxes worth during the school year, prepare the dips and sides, take down the chairs in the dining room, turn on the dining room Televisions, turn on the radio for customers, open the registers, and set up the saucing bowls.
Closing crew members are expected to: Mop and sweep the line, count out and close the registers, store all perishables in the walk in refrigerator, wipe down the counters, put up the chairs, turn off the televisions and the radio, and do the dishes.
Some shared responsibilities are taking out the trash, cleaning the filter pan, and filtering the oil. Each of these tasks are expected to be done twice a day, once each shift.
Managers are expected to know all facets of the job and can teach anyone how to do any part of the work. They also hold the store key and are responsible for opening and closing the store. The managers I have worked with are all pleasant and generally understanding of their workers' situations outside of work.
My co-workers are mostly college students like myself and are all pleasant to work with. They may grumble about their job but they buckle down and do it anyways.
The hardest part of the job is working during rush hours when we get large numbers of customers in a single hour. Rushes are hard because it incre
ProsFree meal per shift, flexible scheduling, comparatively lax requirements
Great job that is easy and has a very positive environment for employees and customers alike
This is the first company I've worked for where I've frequently encountered customers that talked about how much they love Wingstop, as well as seen managers be very friendly to employees and customers alike. The environment itself isn't usually too busy, but even when it is, it feels significantly less stressful knowing that everyone is friendly and understanding.
As someone who mainly interacts with customers and cleans throughout the lobby, a typical day at work involves cleaning tables, chairs, green ledges, bathrooms, sweeping the floors, as well as customer service tasks such as taking walk-in, call-in, and online orders while handling the money when necessary. Sometimes when it is slow, there's a blackboard on the side of the soda fridge where I use markers to draw art. It's a very lovely environment that makes you feel like the hard work you do is worthwhile and rewards you for your efforts with praise and allows you time to relax when it is slow and most of the necessary work is done.
The hardest part of the job is when it gets really busy, especially during the weekend evenings. The most enjoyable part of the job is being allowed to express my creativity through art and receiving overwhelmingly positive feedback from my managers almost every day. Most important qualities to have is a willingness to work, learn, and having a friendly attitude to everyone around you!
ProsVery flexible hours, very good pay with opportunity to receive raises, free food with a variety of flavors to try from, very positive environment, managers that give positive feedback and are easygoing when you put in the work, friendly coworkers, ability to express creativity by drawing art on the blackboard and takeout bags if not busy, opportunities to learn and advance if you desire, required paid breaks, and plenty of hours if you desire as well
ConsOccasionally busy environment, especially on weekend evenings
Stressful Job with VERY poor management and training!
Let's be honest, experiences will vary depending on who is running the franchise. In my area the franchisee is terrible. The restaurant is run by managers and district operations managers that are inexperienced, sloppy, and spiteful. My store has gone through 5 General Managers, and dozens of employees because the work environment is stressful due to understaffing, and insufficient training. New employees are not trained enough, and shifts are purposefully short-handed to keep labor costs low. All they seem to care about is food and labor costs. As a shift lead, poor performance of the restaurant was dropped in my lap, and the GM and DM were unempathetic to how stressful it was. Many shifts were full of angry customers, and stressed out newbie co-workers. When addressing these concerns to the GM and DM, us shift leads were told, "You're gonna have to just tough it out" while being expected to do their job and not getting raises for ourselves while they collect fat bonuses. Being a shift lead for WINGSTOP is pretty dismal as a job because you have all the responsibility and accountability, while being reprimanded for having poor shifts because of how bad upper management handles issues. Communication from upper management is also filled with deception, lies and manipulation, which seems to be the culture of Wiles Wings Inc, and not necessarily Wingstop, but it's impossible to reach out to WRI Corporate, to report the issues caused by the franchisee. Hopefully, they fix these i
ProsFree food, unlimited drinks throughout the shift, managers are never there
ConsRude and disrespectful managers, last minute schedule changes, write-ups for nonsense to cover management's butts, no benefits, no full time, little to no training, high stress but poor compensation, having to deal with bad managers
I enjoyed that I was able to work my way up. I started as a foh worker. Taking orders and handing them out and working my way to the back and becoming a shift lead. It’s a very clean environment depending on which location you worked at. My location was very clean because food safety was a huge enforcement. The people you work with are generally the same as any other fast food place. Some can be lazy and some are hardworking but they are friendly. It’s a fast paced environment if you work nights but morning shifts are generally slow and you tend to find yourself looking for things to do like cleaning when there aren’t orders. Managers were required to have a register when working (at least one if there were several on duty) and were required to help front and back. There was encouragement in the work place. I found that since I worked up to manager/ shift lead I did not have as much respect as other managers which was part of why I left. The workers refused to listen to me even when I would suggest something that would help them in the long run. The reason I left was because of the separation of management and other workers and the lack of respect for the hard workers. I found that me and a few other workers would go out of our way to clean and get orders out while other workers would slack off. I understood this is how most work environments were but the general manager made no effort to recognize the hard workers or to have others help them. The GM would let the slackers sl
Worked from Oct 2016 to Apr 2019 and the job has sapped my life away, I worked every weekend (literally). If you are ok with low promotions and being below 10 per hour thats good but there are other jobs willing to start off at 12 per hour, give tips and promotions, have benefits that your doctor wont laugh at, doesn't close late and you get work/home time separated. The "job" calls for you to separate home problems and work problems but that's near impossible when the problems are always following you outside or you work from 9am to 1am (yes all day) just to do it again the next day. There is no vacation time, no PTO, no (actual) breaks, and with the store closing so late you are bound to get a complaint just from someone withba picky attitude. With all due respect the company drives itself by hiring foreigners visiting and abuse their time and work ethic to the max giving them low pay with long hours, which is how they stay afloat by hiring back to back when people leave.
The company is great to work for the people are like family and its very clean but the compensation for such diligence and care doesnt back up an average persons life only sustains it and that means no school, no paying debts, non savings if car or life throws a wrench and worse you get sick. Work here for only 6mo to a year and leave dont stay.
ProsFree lunch (if manager lets you), family oriented, can get promoted but..., flexible hours (maybe), cant really feel threatened if pay sucks. You can work at any store to sustain you
ConsInterrupted breaks you have to stop eating to help customer, long dreadful hours if you want a fat check (gl using it tho), no tips very hard waiting every 2 weeks for a small check, no direct deposit
I love to work here. It is a great work environtment and a good job with great management.
A typical work day would be the opening procedures, closing the register out, make the daily deposit, getting the coin and dollar change ready for the day, assigning the registers to employees, get the prep work started for the day and make sure everything is ready for the lunch rush. Then some days the lunch rush is really busy but other days they are a bit slower so use the time to clean. After the lunch rush we finish up all the prep work and clean up the store. We then start restocking everything for the night crew and throw out all the trash and go get change again if need be. At the switch of shifts we audit each register and assign them to the night person. When the night shift begins we make sure all the orders are made properly and get most of the cleaning done. After the dinner rush we then get ready to start doing closing procedures. After everything is all closed up, cleaned and stored away properly we do the audits again and close the registers. The management here at the store are very organized and like to keep everything up to the corporate standards. I've learned a lot of management skills, how to deal with customer complaints, how to do certain reports and how to trouble shoot various situations whether it is employees disagreements to the registers messing up. My co workers all respect each other and understand i expect nothing but the best from them on a daily basis. The hardest part of the job has to be pleasing everyone. The most enjoyable part of the jo
Un dia tipico era que siempre habia mucho trabajo, de el momento que abria el retaurante hasta cerrar. Aprendi como trabajar tranquilamente en communicasion de mis empleados. Con communicasion todo se entiende y igual en equipo. Las Tiendas/Restaurantes estavan localizados por diferentes condados en Texas el cual era algo que me gustaba mucho. Lo veia como una experencia positiva viajar aunque haiga sido una hora o media hora a diferentes sitios era como una aventura y me encantaba. Mis colegas eran todos amables con años de trabajar en la corporation de las Tiendas/Restaurantes. Nos tratabamos como familia con respeto y dispuestos a ayudar unos a los otros en cosas que talvez no sabiamos. La parte mas dificil de el trabajo era diciplinar a un empleado cuando no seguia las reglas. Yo trataba de razonar de manera profesional y cuando no veia que era algo que estava funcionando entonces tomava medidas mas estrictas solo y cuando aver recorrido los hechos con los duenos aver si habia manera de resolver la situaccion tomar accion de diciplina sin mal entendido. Lo que mas me gusto fue poder aver conosido tanta gente,empleados igual como clientes. Saber que yo puse mi granito de arena en todas las Tiendas/Restaurantes para que pudiera tener un exsito grandioso. Los Dueños de las tiendas son un matrimonio divino y de gran corazon que me ayudaron no solo a mi si no a todos sus empleados a poder poco a poco obtener un futuro mejor para nuestras familias. Nos mostraron Gran respeto y
ProsSeguro, Vacasiones con pago, Bonos al fin de año, Descuento de empleado de comida
Questions And Answers about Wingstop
How often do you get a raise at Wingstop?
Asked Oct 23, 2020
3-4 months
Answered Mar 23, 2023
6 months
Answered Mar 21, 2023
What is the promotion process like at Wingstop?
Asked Oct 1, 2020
If you become a shift lead and you are a cashier you have to be a cook for one week and then train as a shift lead for two weeks if you are a cook and getting promoted to shift lead you train as a cashier for one week and train as a shift lead for two weeks
Answered Mar 21, 2023
You ask for a promotion or they ask when a New Shift lead is needed
Answered Mar 18, 2023
What is a typical day like for you at Wingstop?
Asked Mar 20, 2020
Busy
Answered Mar 22, 2023
Working cashier, bagging food, cleaning, and restocking.
Answered Mar 20, 2023
What benefits does Wingstop offer?
Asked Feb 22, 2018
As far as I can tell, none unless you’re a higher up
