A day-in-the-life of a Wyndham Destinations maintenance tech, depending upon occupancy and what shift you work, will begin with a daily briefing. The briefing AKA... "stand-up" is held by either the supervisor or the MOD. Information regarding routine and non-routine maintenance to perform for the day is allocated to each tech on duty. Routine tasks include preventative maintenance items as well as scheduled items throughout the property. Non-routine items are prioritized and assigned as per their urgency.
What I'm learning as I continue to be employed by WD, is how to work together as a team as well as with relative autonomy. I'm constantly learning newer and better ways to repair a whole host of systems.
Management is extremely customer-centric and is held to a high standard. Therefore, the same expectations are stressed for all departments. The management team can and will vary from property to property. It would be beneficial to do some research before working at a particular property for this reason. Try to determine if your target property is under management strain and decide what's best for your career. I'm fortunate to be working with a fair and caring management team. I believe they do their best to work with the staff while keeping business operating as needed. From time to time, they do lack communication skills. They are often more apt to withhold certain information in certain circumstances. Nobody likes to be left in the dark but perhaps we wouldn't wa
ProsResort atmosphere, competitive pay, great benefits
ConsPotential for poor management on some properties.
FRONT LINE SALES......A typical day at work starts at 7:30 am for the morning meeting which usually resembles a fraternity party with extremely loud music & some sort of motivational speech. This usually goes on for about 20 mins.
If you get a tour ( I only averaged 17 per month) it usually starts around 8:30 am. The second wave of tours comes in at 11am. Don't get misled during interviews.... You will put in a 8 hour day.
However, on your scheduled days off.... prepare to check your phone at 5:30 am as you may have to come in for tours. This puts a damper on making any plans ...You don't have to come in but management makes it feel mandatory. Additionally, be prepared to come in for training sessions that usually dont happen when you do show up. In essence, your quality of life and your personal relationships will suffer.
When clients do arrive.....Put on your boxing gloves because it is like Rock em Sock em Robots on a 36" round table. You are going to have to make people feel "uncomfortable" to appease management. Keep in mind, no one plans on making a time share purchase when they come in the door. You need to convince them!!
By the way..... be prepared to take advantage of senior citizens and nurses. They are prey for management as soon as they walk in the door.
No never means No.... It simply means that the guest is "Interested but NOT Sure". If you like any level of autonomy.... This job is not for you!!
You will have to turn over your client
I was employed as a Full time Collections Agent or Collections Representative at Wyndham Destinations Orlando Corporate Office at Sea Harbor Drive. I loved going to work every day, I knew from the day of my interview I was going to love it here. My coworkers were fun and amazing, I loved everything about my job. On top of a pretty nice hourly rate, there were monthly incentives and bonuses which was awesome. The on site gym was amazing. There were lots of office parties and celebrations, and free food from time to time.
We dealt with numerous inbound and outbound calls, and try to collect payment from delinquent accounts. You would either get really nice customers or very insulting and rude customers, and everything in between on a daily basis. Before you hit the call center floor, you go through intense training that lasts a couple of weeks, and get FDCPA certified. You then start training on the floor, then ease into your job. By that time you should be good to go.
It's just the nature of "collections" that is stressful, but that was not unique, it was helpful knowing that everyone was in the same boat. There was tons of support and advice from coworkers and management alike. Lots of training sessions and new techniques to be learned on the job.
I had fun and found my coworkers to be enjoyable, to view them as a work family only made the 8 hours go by in the most pleasant way possible. Even if you're the most positive person there, there will always be a few negati
ProsGreat work environment, amazing coworkers, great pay with incentives, want to see you succeed
ConsManagement sometimes sets impossible monthly goals
Learned a lot, good benefits, too much favoritism and gossip, laid off due to pandemic
First off I would like to say that I'm thankful and grateful for this company hiring me and giving me the chance to learn a lot about this business. I will not be one of those people to bash everything about the company but I will post a review with 100% honesty. I really enjoyed night audit however there are very conflicting views between management and it is impossible to please everyone when accounting wants things done one way and your customer service immediate manager wants them done another way. I don't ask for praise and recognition but I also don't think it is good management to constantly complain about every detail of the job and then say that they appreciate you. I also was faced with some pretty big challenges as they seemed to have a very hard time hiring anyone for night audit, so I was usually stuck with someone who would prefer to sleep through the job than learn and do what they had to. I get it, staying up overnight is not always easy, but I worked extremely hard and did my best but it was definitely frustrating having to pick up slack when your coworkers don't care about their job. Also, WAY TOO MUCH GOSSIP! For a company that prides itself on a NO TOLERANCE for gossip party, there were some very young and immature employees, all of who were friends, and way too much gossip and drama. I really enjoyed the people I worked with but there was definitely a lack of professionalism. I learned a lot and had the chance to work many different areas before the COVID
ProsBenefits, Opportunities to change career, learn a lot about hospitality
ConsPoor management, too much gossip/high school environment, not valued, low pay, hours
In house Paralegal: Excellent benefits, pay, and work-life balance
This review only applies to working for at the HQ corporate office in Orlando, FL - I work as a Paralegal in the Legal Department and I LOVE working for Wyndham Destinations, Inc. (formerly Wyndham Vacation Ownership). I felt the need to offer my review here since I have not really seen my corporate in-house experience reflected on sites such as Indeed, as it is mostly representative of Housekeepers and Admins at the Resorts and the various Sales teams. My day to day experience is drastically different from those employees working at the Resorts as Wyndham is a very large company.
That said, we receive wonderful benefits (the 401k is unmatched elsewhere), solid annual pay, solid insurance benefits, and excellent employee discounts. I am able to take my family on vacation and travel regularly which would not be possible if I did not have this job. My friends and family are also able to take part in some of the discounts which is excellent. This is truly the first job that I have had where the managers and leadership team recognize that you are a human being that has life outside of your work life. As long as you are good at what you do and are a dedicated employee, the work days and times are very flexible (note: this varies by manager). Regarding the corporate culture, there are many excuses to relax and get to know your colleagues as we have various events, lunches, and celebrations to keep things interesting. The company is very focused on retaining employees for
Amazing Culture and Comprehensive Training (Sales Representative)
Must have your real estate Oregon license to sell vacation ownership in the state of Oregon - must get on your own time before you start the job, and at your own expense.
The training process was paid, comprehensive, easy to follow and duplicate. Follow the sales process that is taught, and you'll be fine! Don't try to reinvent the wheel or you'll get off track and discouraged from not making sales. You'll get a lot of "no's" from clients, so it's very important to not take it personally and to sow positivity into your self (have a strong self-image, or be dedicated to developing/growing your self-image).
The first 60 after training, you get paid hourly plus commission. Day 61-on you get paid on something called a "draw" - which is basically an advance in the form of hourly pay - and as soon as you make a sale/get a commission check, the amount that you were paid hourly up to that point is deducted from the commission check and you are paid the difference.
Sales are potentially split between representatives if somebody helps you out on your assigned client (you keep 70% of the commission if it's originally assigned to you, they take 30%) and honestly splitting deals got me more closes than when I didn't. Don't be greedy and go for the full commission every time. Be humble, ask for help/offer to split deals when coworkers are in a dry spell, and you'll have an awesome time on the team!
The only downside to working here was getting laid off when COVID hit. Almost the ent
Wyndham sells dreams of memories creates exhausted work place!
They are full of beans. They promise you a huge easy high income and work you like a slave horse. They pay less than minimum wage and exaggerate their commission structure. They have a tremendous amount of turnover. They have hugely high standards and constantly push the number quantity of sales on a give and take revenue greed scale. Manipulate who gets leads and best shifts, and fire you by manipulating those numbers to get rid of many people if they don't want to pay you as much.
In a 3 month period, they turned over crew after crew after crew.
They sell huge beautiful crying memories and lifelong dreams and yet treat their employees like chattel. They will break your spirit.
Although there are some great people there along the way, of course, it's hard to understand. They may or may not be in upper management but they found their way up the ladder working 100 hours or more a week. However, most of their tactics lack integrity. If you are more like a used car salesman with sticky blue suede shoes then this job is for you. But be prepared to lie and also defend everything and anything you say or do there. Keep records of everything.
If you want to learn how to lie and be forced into a submissive role to get paid...Lose your integrity and anything that goes with it. You do meet some great people to start out with (as we are clueless) but leave sooner then later. Maybe some are not as good salespeople or truly desperate or hungry enough. Perhaps really can'
ConsLIES, NO INTEGRITY, MANIPULATION, SHORT CAREER UNLESS YOU LIE.
It's a great place to work to get a good experince on guest service, fast working/slow working environment, and other extra opportunities.
Wyndham is a great place to work. I enjoyed working at Wyndham and learned a lot. Wyndham, I can say was my first official job. I didn't come with any experience and knew nothing about Wyndham or even working at a hotel. You can gain a lot of experience with Wyndham but promotion wise, it isn't all that easy in guest service. They rather bring someone else from a different area then try to promote their own employee who worked really hard and took all the necessary steps to be promoted. Your vacation time have to be placed two weeks in advance and have the time to take said vacation, the managers don't approve it half of the time. All other departments, Activity's, Housekeeping, Engineering, Guest service, Bell service, communicate with each other. The resort has 1149 units, One to four bed rooms. For the work I've done, you don't get the respect/acknowledgment or the right amount of pay. They put in affect ideas, without informing employees of the idea so employees have to adapt like any other company. You also do wish-hours, which you have to go to. Everyone likes helping the kids who need help and Wyndham gives them the helping hands they need. You have to do 8 hours of wish-hours per year. Wish-hours is going to a local spot in Fl and helping with kids or preparing areas for kids. We helped with, Give Kids The World.
ProsGreat experience. Knownledgeable. Good Pay.
ConsYou do a lot of work for the pay, You'll get a few rude guest, No acknowledgment from managers or supervisors, No respect sometimes, employee or managers, Needs better communication, Three mispunches equals a point, five points and you get cann, you can get pointed for just aboout anything you do incorrectly or not according to managers.
I applied not really knowing what I was getting into. I've done sales my while life, this job however is on a completely different level. Over the phone sales with current owners from the corporate office was very difficult to do during a pandemic. However the upper management and over all team was there for any and all support. The BEST work support and environment I've ever come across. It definitely take a special kind of person to work here. Your dealing with angry owners. It's your job to be their advocate and get them to understand their ownership and help them get out and enjoy life with their family. Most are stubborn and wont listen or believe that your there to help them. They pay hourly but is also a commissioned based job. There is a monthly quota that must be hit to keep your job. As long as you take what the management is trying to teach you, apply it, throw out any previous sales qjd customer service skills out the door completely, and be willing to put the time in and really learn, you will do great! Again the support of teammates and management is the best I've ever come across! This is not a cut throat business where other teammates are stealing your prospects, they all genuinely want you to succeed beyond your wildest dreams! And its possible to make 6 figures, you just need to apply everything taught to you, and everything you already possess inside to be that successful! I just wish somethings with the overall company were different. The staff are all am
ProsBEST WORK ENVIROMENT IVE EVER WORKED IN!! AMAZING SUPPORT & TRAINING
Working for Wyndham was like a double edged sword. The hours, compensation, benefits, and physical demands were the best anyone could ask for. Some of the people were great and it was often a lot of fun. There's tons of down time and at the end of the day it's easy money. The stress, ridiculous expectations set by management, and shady practices made it unbearable for me personally. I harbor no hard feelings and am genuinely grateful for the experience and opportunity. I was treated well and enjoyed a lot of my time there. At the end of the day however, I lost sleep over how I made my living.
Go to a timeshare presentation before you get involved with any "vacation ownership" company. Timeshare really can be a great thing for certain individuals, but the sales side expects EVERYONE to purchase and those who already own ALWAYS need more.
If you want huge paychecks for short hours, and believe you're resilient enough to handle management's incessant pressure and the mental anguish of selling people things they truly do not need and might hurt them financially - then go for it.
*****Being able to handle rejection is not enough. You must be willing to watch what you say and how you say it (in my opinion to be misleading), constantly engage in a 'battle' with prospective buyers, and be talked down to by management who will not level with you about the deceitful sales pitches they will ask you to perform.
ProsPay, hours, benefits, easy, often fun
ConsOften grueling, shady practices, push the sale at any and all cost culture
Questions And Answers about Wyndham Destinations
What is the best part of working at Wyndham Destinations?
Asked Nov 29, 2019
My relationship with my former coworkers was exceptionally a great experience I missed them.
Answered May 17, 2022
High income potential
Answered May 16, 2022
What tips or advice would you give to someone interviewing at Wyndham Destinations?
Asked Nov 16, 2016
You need to have the ability to strike up a conversation about almost anything.
Answered Feb 9, 2020
Keep eye contact.
Answered Feb 8, 2020
On average, how many hours do you work a day at Wyndham Destinations?
Asked Sep 25, 2017
WORK PART TIME 4-6 MONTHS 32 HRS A WEEK
Answered Dec 20, 2020
8 to 12 hours a day
Answered Mar 27, 2019
How often do raises occur at Wyndham Destinations?
Asked Dec 31, 2016
Not at all
Answered Mar 28, 2019
Never got one
Answered Feb 25, 2019
How did you feel about telling people you worked at Wyndham Destinations?
Asked Feb 5, 2017
Do not work here! Worse job on the planet... The director is not capable of running the room and the manager is a favoritism idiot . Very little pay, 2% on deals in a town that has the same job with different companies all paying 8 to 10% hours are terrible... Do not work here!!!
Answered Aug 15, 2019
Slightly embarrassed as the management at this specific location is terrible.