A day-in-the-life of a Wyndham Destinations maintenance tech, depending upon occupancy and what shift you work, will begin with a daily briefing. The briefing AKA... "stand-up" is held by either the supervisor or the MOD. Information regarding routine and non-routine maintenance to perform for the day is allocated to each tech on duty. Routine tasks include preventative maintenance items as well as scheduled items throughout the property. Non-routine items are prioritized and assigned as per their urgency.
What I'm learning as I continue to be employed by WD, is how to work together as a team as well as with relative autonomy. I'm constantly learning newer and better ways to repair a whole host of systems.
Management is extremely customer-centric and is held to a high standard. Therefore, the same expectations are stressed for all departments. The management team can and will vary from property to property. It would be beneficial to do some research before working at a particular property for this reason. Try to determine if your target property is under management strain and decide what's best for your career. I'm fortunate to be working with a fair and caring management team. I believe they do their best to work with the staff while keeping business operating as needed. From time to time, they do lack communication skills. They are often more apt to withhold certain information in certain circumstances. Nobody likes to be left in the dark but perhaps we wouldn't wa
ProsResort atmosphere, competitive pay, great benefits
ConsPotential for poor management on some properties.
Reservation Agent | Aberdeen, SD | Aug 22, 2014
Good at first..
I worked at one of the Wyndham call centers. It was an awesome job at first. Really easy: you sat at a desk for 8 hours a day and made hotel reservations. You were paid a base rate plus incentives if you met goal for that month. Which wasn't hard to do! I did this job for about a year and a half, had an awesome supervisor, and awesome coworkers. I was one of the top agents at the center, and I enjoyed my job very much. But, I became pregnant in February. Soon after that, the company was unwilling to work around my hectic schedule. Between school, doctors appointments, and calling into work due to being sick, they began to harass me for my issues. They were unwilling to work with me on what hours I wanted, even though I was still willing to work. One of the supervisors told another supervisor that my face was an eyesore and I needed cream for it after I had popped blood vessels due to morning sickness. Another told me that blacking out while driving wasn't an excuse not to call into work (I was half an hour late calling in and sitting in a hospital bed..) When I had to leave early for an appointment or just because I wasn't feeling well, the women supervisors would sigh dramatically and make a bigger deal out of it than what it was. Then, the coworkers began to harass me. One of them said that I was cheating to get my stats as good as they were. Another asked how I was still employed after missing work so much due to pregnancy. My supervisor told me that it would pass, and to
ConsNot flexible on scheduling, doesn't respect employees, isn't family friendly
Sales Representative | Oregon | Jun 5, 2020
FRONT LINE SALES......A typical day at work starts at 7:30 am for the morning meeting which usually resembles a fraternity party with extremely loud music & some sort of motivational speech. This usually goes on for about 20 mins.
If you get a tour ( I only averaged 17 per month) it usually starts around 8:30 am. The second wave of tours comes in at 11am. Don't get misled during interviews.... You will put in a 8 hour day.
However, on your scheduled days off.... prepare to check your phone at 5:30 am as you may have to come in for tours. This puts a damper on making any plans ...You don't have to come in but management makes it feel mandatory. Additionally, be prepared to come in for training sessions that usually dont happen when you do show up. In essence, your quality of life and your personal relationships will suffer.
When clients do arrive.....Put on your boxing gloves because it is like Rock em Sock em Robots on a 36" round table. You are going to have to make people feel "uncomfortable" to appease management. Keep in mind, no one plans on making a time share purchase when they come in the door. You need to convince them!!
By the way..... be prepared to take advantage of senior citizens and nurses. They are prey for management as soon as they walk in the door.
No never means No.... It simply means that the guest is "Interested but NOT Sure". If you like any level of autonomy.... This job is not for you!!
You will have to turn over your client
Collection Representative | Orlando, FL | May 22, 2019
Best company I've ever worked for
I was employed as a Full time Collections Agent or Collections Representative at Wyndham Destinations Orlando Corporate Office at Sea Harbor Drive. I loved going to work every day, I knew from the day of my interview I was going to love it here. My coworkers were fun and amazing, I loved everything about my job. On top of a pretty nice hourly rate, there were monthly incentives and bonuses which was awesome. The on site gym was amazing. There were lots of office parties and celebrations, and free food from time to time.
We dealt with numerous inbound and outbound calls, and try to collect payment from delinquent accounts. You would either get really nice customers or very insulting and rude customers, and everything in between on a daily basis. Before you hit the call center floor, you go through intense training that lasts a couple of weeks, and get FDCPA certified. You then start training on the floor, then ease into your job. By that time you should be good to go.
It's just the nature of "collections" that is stressful, but that was not unique, it was helpful knowing that everyone was in the same boat. There was tons of support and advice from coworkers and management alike. Lots of training sessions and new techniques to be learned on the job.
I had fun and found my coworkers to be enjoyable, to view them as a work family only made the 8 hours go by in the most pleasant way possible. Even if you're the most positive person there, there will always be a few negati
ProsGreat work environment, amazing coworkers, great pay with incentives, want to see you succeed
ConsManagement sometimes sets impossible monthly goals
Night Auditor | Pompano Beach, FL | Jan 4, 2021
Learned a lot, good benefits, too much favoritism and gossip, laid off due to pandemic
First off I would like to say that I'm thankful and grateful for this company hiring me and giving me the chance to learn a lot about this business. I will not be one of those people to bash everything about the company but I will post a review with 100% honesty. I really enjoyed night audit however there are very conflicting views between management and it is impossible to please everyone when accounting wants things done one way and your customer service immediate manager wants them done another way. I don't ask for praise and recognition but I also don't think it is good management to constantly complain about every detail of the job and then say that they appreciate you. I also was faced with some pretty big challenges as they seemed to have a very hard time hiring anyone for night audit, so I was usually stuck with someone who would prefer to sleep through the job than learn and do what they had to. I get it, staying up overnight is not always easy, but I worked extremely hard and did my best but it was definitely frustrating having to pick up slack when your coworkers don't care about their job. Also, WAY TOO MUCH GOSSIP! For a company that prides itself on a NO TOLERANCE for gossip party, there were some very young and immature employees, all of who were friends, and way too much gossip and drama. I really enjoyed the people I worked with but there was definitely a lack of professionalism. I learned a lot and had the chance to work many different areas before the COVID
ProsBenefits, Opportunities to change career, learn a lot about hospitality
ConsPoor management, too much gossip/high school environment, not valued, low pay, hours
Planner | Orlando, FL | Jan 18, 2016
Great Company Poor Management
Typical day at work would be taking calls all day as that was the job. Working from home has its disadvantages, help is not easy to get as they make it seem. Online resources are not up to date, SUPs and Leads too busy to check chat and answer. If you call for help the agent that is supposed to help you has an attitude (even though helping agents is their primary job duty). 1 question has 10 answers, left hand doesn't know what right hand is up to. Working from home your numbers are your only identity in the company. Many policies in place that are not efficient and does not rate employees fairly. Working from home your SUP is your only way in to the company, if your SUP is one of the SUPs they have- that are completely fake and knows how to climb the corporate ladder by warming up to right people; well you might as well lose hope of better opportunities. Management is NOT interested in employee' feedback (I think mgmnt believes bottom line employees do not have brains). SUPs will give you inaccurate answers to your questions and when you get in trouble for doing what your SUP advised you to do, there is no accountability for SUPS but you still face the consequences. OWNER CARE is a great position and not very hard job to do, dealing with OC management is the hardest part about the job. OC mgmt will do their best to trap you in OC for rest of your life. It's very rare an agent gets promotion from OC, you either get fired or mgmt find so many ways to pick on you for wanting
ProsWork from Home, Medical Benefits, 401k
ConsPoor Management, lack of advancement Opportunities.
Member Services Representative | Las Vegas, NV | Jul 29, 2014
You can make a lot of money there, but you also have to deal with inconsistent management types.
I learned how to sell at Wyndham. Before working there, I made about $45,000/year. In my first year at Wyndham, I made $145,000. In the middle of my 11 year career, before the economic downturn, I was averaging closer to $300,000/year. All commission.
Wyndham's benefits are generous. They offer a 15% matching 401k, a discount stock purchase program, employee rates at their hotels and resorts worldwide, and very generous "spiffs". One person in my office who referred seven of his former co-workers from another company to works as sales executives at Wyndham earned a total of $77,700 in rewards for recruiting them. Wow. And at the end of the year, for those who reach the top sales tier, they win a $15,000 cash bonus and a $15,000 corporate trip to one of the world's most amazing resorts.
Sales executives are highly talented, dress very well, are well educated, but sometimes have very "spoiled" demeanors, which often needed to be put in check. Management could vary from competent and highly ethical to incompetent and amoral. I left the company because I was asked to "look the other way" and "tell them (guests) anything" to get a sale. I refused, we had a stand off, and I stubbornly told them I wouldn't quit-they would have to fire me, which they did the next day. I never looked back with regret.
The most enjoyable part of my job was working with guests and solving their problems. I was assigned to work with only two guests (two sets of husbands and wive
ProsExcellent income potential, excellent benefits, reasonable work hours
ConsHigh stress, inconsistent management quality
Sales Representative | Windsor, CA | Apr 22, 2015
Vacation Sales Rep
I am a positive person and wish there were more reviews to protect me from the move to join Worldmark. So I am writing a review for you to know the inside reality.
This company hires 6-10 new employees every 2-3 weeks. Only 1 will make it in the real job and be tough enough to last 6 months average while going broke. I have never seen a company waste so much time on training and have such high turnover. Now I see they are seeking the extreme breed that are actors and do anything to make the sale. If you represent integrity this is not the job for you. You are strictly a number and only sales volume counts. You are told you'll get 10 tours and close 2. You really get 4-5 a week and close 1 out of 30. Unless you walk the grey line, are manipulative and say what ever to push urgency to close the deal. The manager says if you are goofy and corky you can sell and people will like you otherwise I say it is a numbers game of luck. You are told to be an actor with your tours and guide them to sale by mind games. It is hard to get time off and have to work all weekends, holidays except for Thanksgiving and Christmas. I watched an employee of many years get let go because she took a vacation and didn't sell min sales amount in the slowest month of the year. One of the new managers was great and actually cared for you the others just cared about sales volume and were always mad, upset and negatively talking to employees frustrated but telling reps to be fun on the tables. You can be t
Prosgood hours, usually off by 1pm
Conshard to make money, difficult job unless your an actor with no feelings
Paralegal | Orlando, FL | Apr 10, 2019
In house Paralegal: Excellent benefits, pay, and work-life balance
This review only applies to working for at the HQ corporate office in Orlando, FL - I work as a Paralegal in the Legal Department and I LOVE working for Wyndham Destinations, Inc. (formerly Wyndham Vacation Ownership). I felt the need to offer my review here since I have not really seen my corporate in-house experience reflected on sites such as Indeed, as it is mostly representative of Housekeepers and Admins at the Resorts and the various Sales teams. My day to day experience is drastically different from those employees working at the Resorts as Wyndham is a very large company.
That said, we receive wonderful benefits (the 401k is unmatched elsewhere), solid annual pay, solid insurance benefits, and excellent employee discounts. I am able to take my family on vacation and travel regularly which would not be possible if I did not have this job. My friends and family are also able to take part in some of the discounts which is excellent. This is truly the first job that I have had where the managers and leadership team recognize that you are a human being that has life outside of your work life. As long as you are good at what you do and are a dedicated employee, the work days and times are very flexible (note: this varies by manager). Regarding the corporate culture, there are many excuses to relax and get to know your colleagues as we have various events, lunches, and celebrations to keep things interesting. The company is very focused on retaining employees for
ConsHigh work volume, fast paced, you are kept very busy (not necessarily a bad thing)
Administration Manager | Las Vegas, NV | Jan 26, 2013
A fun exciting place to work where diversity is valued
A typical day at work involved many constants but in my department also a lot of changing variables which required constant adjustment. So in essence, one of the things I learned working with Sales and Marketing is that the "only constant is change" and one has to be flexible, taking in stride and working productively with those variables.
Dealing with customers both internally and externally I learnt to be attuned to their needs, my department and I consistently worked to meet or exceed expectations. In cases providing specific services before they were requested. Whether it was printing and validating a report so that guest services would have an accurate count of the number of guests scheduled for a presentation, or asking a guest who had not requested special services whether any special accommodation was needed and so was able to provide the best service the first time around.
One of the most satisfying and enjoyable part of the job was working with personnel who were performing below standards to meet and exceed those standards and seeing the sense of pride and ownership which they started to display. In addition when I did my job and received positive feedback I always felt a sense of accomplishment and a desire to do more.
I enjoyed a good collaborative working relationship with my coworkers and peers many of whom I had met only through teleconferencing, email correspondences, and working on projects together. I had an open door policy with the personnel I managed and
Prosan informal, respectful atmosphere where everyone's ideas are taken into consideration
Conshalf hour lunches
Questions And Answers about Wyndham Destinations
How long does it take to get hired from start to finish at Wyndham Destinations? What are the steps along the way?
Asked Feb 25, 2016
All you need is a pulse. Being a former employee I can tell you that leadership will berate you to provide them accolades on this sites and others. Anything to distract from what it really is, Google them.... I wish I did.
Answered Nov 21, 2020
They called me one day and next day inverting on datA video wasn’t good fail talking me I was on before start interviewing has failed
Answered Sep 26, 2020
What tips or advice would you give to someone interviewing at Wyndham Destinations?
Asked Sep 15, 2016
Go elsewhere. You'll never be paid well here
Answered Jul 27, 2020
Run in the opposite direction
Answered Sep 9, 2019
What is the work environment and culture like at Wyndham Destinations?
Asked Jun 30, 2016
Be a lazy empl. Youll get away with it. Theyll make a another empl. Do your work. They only care about front desk and sales$
Answered Oct 31, 2020
This company is a joke. The worst company to ever work for. Management is RACIST. Dont do it. You will save yourself a piece of mind and less stress. Upper management hide behind the company as if they can protect them 24/7.
Answered Sep 9, 2019
How are the working hours at Wyndham Destinations?
Asked Sep 27, 2016
Working hours were fair
Answered Mar 27, 2019
You dont get many hours at all
Answered Mar 21, 2019
How did you feel about telling people you worked at Wyndham Destinations?
Asked Feb 5, 2017
Do not work here! Worse job on the planet... The director is not capable of running the room and the manager is a favoritism idiot . Very little pay, 2% on deals in a town that has the same job with different companies all paying 8 to 10% hours are terrible... Do not work here!!!
Answered Aug 15, 2019
Slightly embarrassed as the management at this specific location is terrible.