If you make this a career, please invite me to your retirement party.
I worked in the display area at the Quaker Oats facility. My typical day started off at 6:30 a.m. We would all gather for a brief 2-3 min morning meeting. An old non cordial, guy (supervisor) would go over what numbers you and your associates completed the day before and what you'll need to complete before the shift ends. After the meeting is over, he'll then assign temps/associates to the line you'll be working at. Keep in mind that these individuals are feeling underpaid, overworked, and not all mentally adequate to take instruction and comply with company standard and policies.
What you'll learn is how to set up, and package displays for Quaker Oat's products. You will learn to read production invoices. You will learn that while you inspect all of the material and product, you'll also have to multi task. The associates should begin and start working on there assignments. But instead, they will take advantage of every second to not do anything or whip out there cell phones when you're not looking. You'll also get associates that will take multiple bathroom breaks that range from 5-20 min. You can not show or express concern. The reason being, is that management is afraid that you'll compromise the temp/associate to walk off the job. SO BASICALLY YOU ARE AT THE ASSOCIATES MERCY. Not to mention that they are short with the training process. Meaning that if you fall into a "I didn't know situation?" The trainer and supervisor will come down on you, and follow up by saying,
ProsIt's only 8 hours.
ConsMeeting company goals, and getting associates on the same page.
1.0
Accounts Receivable Clerk | Fort Worth, TX | Dec 20, 2017
Hired to patch holes in a sinking ship, the captains are abandoning ship. They paint a different picture in the interview.
XPO has a high turnover rate. XPO recently purchased a high priced software system that failed and must continue to use it. This transition took place when the company purchased Conway. A lot of their customers are pulling their business because they haven't received invoices in over a year and feel that XPO is unorganized. I was part of a mass hiring done to assist in correcting the billing issues and demand payment for invoices that are over a year old. Most of the tenured employees complain of being underpaid and over stressed and as a result have quit or they are being fired. People are being fired and replaced weekly. Their customer complain of never being able to work with the same account specialist and are frustrated. Most of the long term managers on the floor have voluntarily left the company because of the added stress and are being replaced from employees provided by temporary services. Meaning the replacements have no knowledge of the real issues and are unable to assist on the floor.
They took all the cubicals down, so people are literally working side by side, which lets germs, coughs, and sneezes flow free, but H/R will give you an Emergen-C to mix in your drink if you request one.
From my overview, I believe this company is a sinking ship, the captains are abandoning ship. This ship is not about to sail. They are hiring as many people as possible, barely provide training, in effort to try to pull as much past due A/R as possible for the ship sinks.
ProsSmile and kiss up to the right people and it may be possible to last more than 3mos, They have a lot of potlucks. They have trail mix available whenever you like.
ConsDon't expect to be promoted or to have a long term position, XPO does not promote within to those who already have the knowledge to fix billing issues, They use the 'fire at will' for Texas often.
1.0
Operations Associate | Statesville, NC | Jun 26, 2013
I would summarize by saying, I was so proud to represent East Coast Air Charter. However, I was reluctant to tell others that I was emploted by xpo.
XPO Air Charter is in existence as a result of the selling of East Coast Air Charter. I was courted by East Coast Air Charter, and relocated from Atlanta to Statesville NC to join a superb team that operated as a family. I absolutely love the on demand segment of the logistics industry. The wealth of knowledge and experience that I have gained is invaluable. When it was East Coast Air Charter, I literally could not wait to get to the office. I usually would log in from home to become familiar with current trips and quotes to be that much ahead of the game upon my arrival.
I thrived at every opportunity to build upon my knowledge, which was normally the result of an issue. I believe those are the magic moments that provide the opportunity to not only grow, but more importantly, that is when the opportunity to develop Trust. That is a word that is often not accepted for what it is, and what it means. Once you have developed Trust, you can then cultivate that Trust into meaningful, mutually beneficial relationships with invaluable Customers. That is precisely how East Coast Air Charter operated at every moment. My Customer communication standards are stellar, to the extent that it was suggested that I communicate and update the Customer less often (It is easier to pull a rope, verses than having to push it.) As the company grew exponentially, we relocated to a much bigger office, and things slowly started to change.
In February of this year approximately 4 weeks before t
ProsIn the beginning, lunch was prepared in the office kitchen by the co-owner, and brought to our desks. In the end, leaving for 15 minutes to grab some food, was severely frowned upon.
ConsTension filled work environment, secret meetings, and a feeling of insecurity that was felt by all.
3.0
Senior Customer Service Representative | Louisiana | Mar 11, 2021
Great place to work; one critique on position advancement & talent recognition
XPO Logistics is a great company to work for & I see Corporate offices are CONSTANTLY innovating by trying to find new/better ways to look out for & take care of its employees. XPO is probably THE BEST company I have ever worked for in terms of what I see them doing and what I could bring to the table - but I don't see the recognition, compensation and job title adjustment I should see by this point in my career with XPO. I understand the position I am in was "created" for me but I argue that this position's "filler" title, compensation & overall role in the company should change or at least be considered with the changing in the job responsibilities, increased demand of responsibilities and innovative structuring of the procurement protocol, and continued success of meeting deadlines & setting records and with my continuing to exceed ALL of expectations that I have met within this created role. I feel that with my role ever-changing and evolving and with Corporate associates I've built wonderful professional networking relationships with to back me up, my title, compensation rate and overall position within the company should be re-evaluated.
It is important to note that I have requested this change, to discuss this change, and to make my case with the higher ups in management and even allowed to do so - three months ago. I did a fine job in my presentation who I am, what I am, what I do, and what I deserve with/for/from XPO. I was rewarded with praise, understanding and
ProsGreat work environment. Amazing networking, relations & support from Corporate team. Always innovating to try to make it better for employees.
ConsFailure to advance, recognize, promote or incentivize talented (current) employees - poses risk of loss of good employees
2.0
Courier | New York, NY | Jan 20, 2019
Mixed bag
In April 2015, XPO bought out NYC's top messenger company, Urban Express. By NYC standards, XPO is the highest paying messenger company (although any job that pays under $80k a year is not enough to afford NYC's obscene cost of living). Metrocards (a messenger working and commuting necessity) are provided in addition to the hourly pay, which is minimum wage. Weekly commissions that exceed the hourly pay are added to the weekly paycheck. When I worked for them, my commissions were about 30-40% higher than my base hourly salary. By comparison, many other NYC messenger services pay lower commissions than the minimum wage, don't pay hourly, and treat their couriers as 1099/"self employed" in order to not pay taxes or provide benefits and to pay their couriers less than minimum wage. Benefits are unusually good for a company in this industry, with paid vacation days/time off, and holiday pay.
XPO's schedules are later in the day than most other messenger companies (I never started before 9AM with XPO while my previous messenger employers always started at 6AM or 7AM). Most workdays end after 8-9 hours. Some dispatchers are willing to assign the last delivery to an area of Manhattan along the courier's route home. During the holiday season, schedules of over 12 hours are not uncommon due to the increased volume. January and July-August are usually the slowest periods of the year, and the most likely times to have shortened hours.
My biggest problems with XPO had to do with m
Proshigher-than-industry-average pay, get to see a lot of NYC, good exercise
Conshours can be excessive (especially in December), late shifts, borderline criminal management ineptitude, work not suitable for physically unfit
3.0
Driver | LaSalle, IL | Jul 6, 2020
Management is bad pay is good if you stick it out 5+ years
Management straight up doesn't care. Don't work here as a driver if you have family or even like to sleep as it's like swing shift the first 6 years. They start you out on Flex, say everything is by sonority but they call people in to work dock super early so you can't run and then have brand new drivers run instead if they don't call them in too. You loose $100 to $200 every time they do this. You complain to cooperate and that does NOTHING. They tell you policy is this but can't show you it in the handbook. Things change daily, sometimes in the next breathe or manager you talk too (sometimes with the same manager you just spoke with to clarify something). Then senior drivers turn and burn as fast as they can. They don't care if drivers with less sonority are stuck at that terminal and burn their 16. They expect you to help them and then leave you in the dust. There's no kind of cohesion or comradery there.
Their own HR quit mid shift. It is a mess. The night shift manager diverts runs so he can have his flex dock workers be highly paid dock workers. They NEED dock workers but they just use flex instead so other terminals have to pay their drivers to deliver loads instead of their flex workers.
If you work here don't complain or admit anything to other workers. It's like high school where they tattle to the principle to try and get special treatment. There's people that do horrible things where you scratch your head and wonder how they can still work there and then there
Prospay, insurance, vacation
Consmanagement, pay, no set rules or they don't follow their own handbook
2.0
Mail Carrier | Charlotte, NC | Jul 10, 2013
Numbers Game
Everything at this company is a numbers game. Everyone from investors, corporate, to immediate managers are concerned with one thing only: Numbers.
Every person in the company must find a way to hit their numbers at all costs. ALL costs. If that means, cheating, lying, and doing anything short of blatantly illegal activities, then that is what needs to be done.
As everyone who has experience in statistics or any job where numbers tell a story, you know that they only tell PART of the story. Albeit an important part, but not the whole story. XPO isn't interested in the other part of the story. Their culture is to weed out people or things that are not supporting their specific numbers game until they find someone who will serve up the numbers they need. If you do, it's high praises and high commissions. If you do not, they give you deadlines of termination to pick up your numbers. Often these goals are unrealistic. They ask that you stay longer (10 workdays are expected in all entry-level positions, but this is the start, if you fall behind, you need to stay beyond that to prove you are trying). Or else you fired.
Being on the operations side of this business (which is most everyone) is extremely mentally exhausting. It is not hard, it is actually FUN a lot of times until something goes wrong, which is often. Every day you come home completely used up. There is no concern (at all) for family or a healthy work/private life. The people who make it in this industry ge
Proswork in one of the best corporate business parks around, individual autonomy is good
Consmentally exhausting, management is only supportive when your market is good, WAY overworked
5.0
Loader/Unloader | Tacoma, WA | Sep 20, 2018
Hostler/Loader/Unloader
I'm going to attempt to explain this succinctly, WORK HARD.
Like everyone else, I started out through a temp agency making very little an hour. Once hired on full time, I made a few dollars more an hour, but my pay period went from every week, to every other week. When open enrollment came along, stock options, retirement, medical, and above average dental benefits were added. After a year, only half a dollar an hour raise. That was an insult. Especially since the cost of living goes up more. So don't expect to get merit, or cost of living raises. Expect MANDATORY OVERTIME, 7-day a week work scheduals, changing policies, and write ups. I hear through the grapevine, that XPO is a european owned company. This company is money driven, and 80% or better daily productivity, will ensure you a position through the layoff season each winter. That is approximately 8 trailers a day. A lot of people have issues with their supervisors, or leads, but they forget that they too are under the gun, and have to report to their boss on each worker's performance. Keeping your head down is a good idea, don't make waves, and above all else, be honest if you make a mistake. Watch out for back stabbers, and gossipers. Don't advertise anything you wouldn't want to hear back over a loud speaker. Competition brings out the very best, and the very worse in your fellow workers.
I'm not going to bad mouth XPO, because in my hour of need, I got hired. I have watched supervisors get let go and replaced
ProsFull Time, benefits, 4 day work weeks
ConsMandatory overtime, tiny raises, old equipment (except forklifts)
1.0
Material Handler | Pryor, OK | Jul 9, 2019
Great place to work at, and Worst Management I have ever seen.
I started working at XPO for my first day on a Tuesday and left that afternoon without a job without being told I being fired or being told for the reasons why. My work day started with "Training" and "Showing" the ropes so we had to move some pallets so they had us use a pallet jack. I said I never used a pallet jack before so they kept me off to the side with a pallet jack then they had supervisor come out show me how to use it. The supervisor seemed moody but still kind showed me how to use the pallet jack but he started asking a bunch of personnel questions like how old I was, Where I grew up, What I did before this job "Army btw" and what schooling I had. went back in his office little did I know I apparently made him very angry as he started the paperwork to get rid of me and I wasn't even post to be in this building My "Lead" had to take Tuesday and Wednesday off for personnel reasons so I wasn't with the Lead I actually assigned to.
The day goes by I use the pallet jack and started getting the hang of it and moving things for them little did I know at this time I was already fired and just wasting my time. The day ends shift is over and to leave you got to go through "Security checkpoints" while that was going on I wasn't able to get through security due to my badge being turned off and my entire profile already deleted. At this point my Lead I had for the day had to call security and ask them to escort me out a "a good number of people showed up clueless what to
1.0
Warehouse Worker | Council Bluffs, IA | Oct 24, 2018
Stay Away!
If you just want a quick summation of this facility, don't even bother, stay away from this place. For those who want to know why, here it is. Went through an agency, told what a great place it is. Same routine as with most agencies, contingent for 3-4 months then, as long as you learn the job and do what you are supposed to do then get hired. I worked VERY hard, learned the job very quickly, already had a lot of experience so it was cake. Unlike most of my coworkers, not habitually absent, never late, going way beyond and trying to learn more than I needed to. Company decided to stop hiring contract workers, all over job sites hiring for this position, though. Employees working there for 2-3 years and not more than 50 cent raise the whole time. Screwing over 2nd shift, seems like they are playing games to get them pushed out to shut down the shift instead of just being honest about it. No shift differential anyway. From what I have been told, benefits are the same as everywhere else. Training sucks, no structure. The person who was supposed to be training me lost interest after a couple of days and I actually had to find people to follow around and ask them to train me. Seriously. Use scanners and thier system is years outdated and consistently dropping out or freezing up especially when picking orders. Always major issues with incoming orders and it takes forever to get resolved. Constant lies, the company just strings you along and leads you to believe you w
ProsIt's some income, at least.
ConsBasically, a screw me company located in the worst employment screw me state in the lower 48.
Questions And Answers about XPO Logistics
How did you get your first interview at XPO Logistics?
Asked Jun 15, 2016
Totally predictable and unprofessional. You’ll get the job by practically walking through the door. You’ll be in a cramped up room at a warehouse w/o face mask. This is not a real call center. There’s no Human Resources on-site and that should tell you to run. Stay far away from XPO 6950 Harbour View Blvd
Suffolk, VA 23435. Matter of fact, stay far away from XPO period. Believe me, continue your search because you can do so much better. Don’t waste your time, you have been warned.
Answered Jul 28, 2020
Via temp service...took almost 8 months to be full time.
Answered Jul 15, 2019
What are the shift hours?
Asked Sep 20, 2016
Dockworker shifts can be changed at management's discretion. A large terminal with an FAC shift will run 3 shifts (Inbound, Outbound, FAC). As all dockworkers and drivers are told when they bid on shifts, you only bid start times. End of shift times are at the discretion of management.
Inbound at my terminal: Mondays 3AM or 5AM clock in, Tuesday to Friday 5AM or 7AM (those who come in at 3 on Monday come in at 5 the rest of the week, and the same with the 5 on Monday). Clock out is anywhere from 3PM to 6PM daily.
Outbound: 1PM, although some people may be asked to come in earlier based on their productivity. Clock out will be anywhere between 9PM and 11PM based on service levels.
FAC: Monday through Thursday 11PM, Friday 10PM. All dockworkers are expected to stay over and work Inbound every morning. The earliest clock out that FAC dockworkers can expect is 9AM, with most staying until 10 or 11AM. On Friday night there is no Saturday morning Inbound, so dockworkers are usually dismissed at the completion of FAC, approximately 5AM.
Answered Apr 26, 2021
1pm-10:30pm Monday to Friday
Answered Aug 18, 2020
If you were in charge, what would you do to make XPO Logistics a better place to work?
Asked Jan 21, 2018
I can only say, I would like to get to know the individual before providing a statement. All issues are manageable with the right approach.
Tks for giving me the opportunity to respond
Answered Feb 12, 2020
Give people there 3 day weekend they were promised and staying organized and not lying to the staff
Answered Nov 25, 2019
How flexible are your working hours at XPO Logistics?
Asked Mar 23, 2020
Hours are good u can say
Answered Nov 25, 2020
Not flexible at all
Answered Nov 22, 2020
What is the best part of working at XPO Logistics?
