Yard House

Working at Yard House: Company Overview and Reviews

Yard House
Yard House
3.7
1009 reviews
Yard House Ratings
3.7
Average rating of 1009 reviews on Indeed
3.5Work-Life Balance
3.3Pay & Benefits
3.3Job Security & Advancement
3.3Management
3.7Culture
Headquarters
Company Headquarters 1000 Darden Center Drive Orlando, FL 32837
Employees
10,000+
Revenue
$5M to $25M (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Yard House

 Average SalarySalary Range
5 salaries reported
$16.54
per hour
$7.25-$36.15
20 salaries reported
$15.83
per hour
$7.90-$24.20
29 salaries reported
$18.16
per hour
$9.05-$27.75
4 salaries reported
$10.71
per hour
$7.25-$16.40
16 salaries reported
$16.41
per hour
$8.20-$24.80
Salary Satisfaction
61%
Of the employees are satisfied about their pay
Based on 2209 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Yard House Reviews

All LocationsAddison, TXAlexandria, KYAltadena, CAAtlanta, GAAustin, TXBakersfield, CABoca Raton, FLBoise, IDBoston, MABrea, CABronx, NYBurbank, CABurlington, MACarlsbad, CACathedral City, CACentre, ALChicago, ILChino Hills, CACincinnati, OHConcord, CACoral Gables, FLCosta Mesa, CADallas, TXDallas-Fort Worth, TXDedham, MADelray Beach, FLDenver, COEmpire, CAFort Lauderdale, FLFresno, CAFriendswood, TXGaithersburg, MDGlendale, AZGlenview, ILGolden, COGreenville, NCGreenville, SCHallandale Beach, FLHanover, MAHanover, MDHonolulu, HIHouston, TXIndianapolis, INIrvine, CAIrving, TXJamaica, IAKansas City, KSKansas City, MOKing of Prussia, PAKissimmee, FLLakewood, COLas Vegas, NVLombard, ILLone Tree, COLong Beach, CALos Angeles, CALynnfield, MAMarietta, GAMarina del Rey, CAMcAllen, TXMeridian, IDMiami, FLMiami Beach, FLMoorestown, NJNaples, FLNewport Beach, CANew York, NYNorth Austin, TXNorthridge, CANorwalk, CTNoxapater, MSOrlando, FLOxnard, CAPalm Beach Gardens, FLPalmdale, CAPalm Desert, CAPasadena, CAPharr, TXPhoenix, AZPleasanton, CAPortland, ORRaleigh, NCRancho Cucamonga, CARancho Mirage, CARiverside, CARoseville, CASacramento, CASaint Louis Park, MNSan Antonio, TXSan Diego, CASan Jose, CASawgrass, FLScottsdale, AZSeattle, WASimpsonville, SCSouth Beach, FLSpringfield, MASpringfield, VAStreet, MDSummerlin, NVSunrise, FLTemecula, CAThomasville, GATown of Southeast, NYTroy, MITucson, AZVirginia Beach, VAWashington, DCWayne, NJWestlake, OHWest Nyack, NYWest Palm Beach, FLWoodruff, SCYonkers, NY

Overall Reviews at Yard House

4.0
Host/Cashier | Miami Beach, FL | Dec 12, 2014
Fun environment, never a dull moment.
The job itself was not tedious or difficult. Taking care of a front desk incorporated so much of what I had learned in my previous jobs that it came naturally. Having a steady background in customer service gave me the confidence to talk to guests and provide the best experience possible for them. Being my first service job I did learn how to better resolve situations in order to make everyone happy, even if it meant stepping out of my hostess role momentarily to provide guests with the best possible service. The main issue, personally speaking, was management. They "baby" everyone in any position to the point where you can't make simple decisions without having to ask them first. I am no stranger to taking direction, but I like independence especially when I've proven time and time again that I am fully able to complete a task. This job was very repetitive with very little room for mistake and spontaneity. That being stated, the lack of confidence shown toward their employees to do what they have been trained and drilled to do was mostly unnecessary. The hardest part of this job, in my opinion, was being watched and scrutinized everyday while on the job. Although not all management was as strict, it still put a damper on my leadership personalities. I can recall being reprimanded for helping a fellow host in training a new team member within our position. My co-workers were the driving force for me staying as long as I did. They were some of the best people I've ev
ProsFree food, 25% discount
ConsShort breaks
1.0
Busser | Seattle, WA | Oct 19, 2021
Bureaucratic Nightmare of a Management System
I worked at Yard House for just under 3 months starting in the summer of 2021. At first my managers were very supportive and understanding. They wanted to know when I could work most effectively and offered me multiple shifts to cover so I could make some extra money. My coworkers were awesome and working didn't really feel that cumbersome. I really enjoyed the opportunities I was given and was even talking with management about moving towards serving. They encouraged me to perform at my best and I took on as many shifts as I could to show them I was serious. However, after working 7 days straight there apparently was an incident that warranted my termination. I was working as a busser that night and was clearing a table when I found a one dollar bill on a table. This isn't that uncommon cause cash tips are on a lot of tables. I picked up the dollar bill so I could clear the table. The server whose table I just bussed came up to me about 20 minutes later looking for the dollar. I pulled it out but she told me to keep it cause it was barely a tip compared to the standard 15-20%. Five minutes after that I am called into the back office by one of my managers and asked to give a verbal and written statement about how I took money off the table. I was then immediately cut and asked to go home for a few days. This was an extremely confusing turn of events that didn't make any sense to me. I asked the reason and apparently in my position I am not allowed to touch cash. However, ever
ProsGood Co-workers
ConsBad top down management
4.0
Server | Waikīkī, HI | Mar 15, 2021
For servers...It is a shark tank, but for those that can hustle, this is the spot!
2nd-3rd busiest Yardhouse in the nation. Currently because of COVID work is straining, as there are only half the seating available, meaning the restaurant has to run with half the staff. For morning servers: The bussers don't get in till 1pm & end up setting up the patio when they arrive, so you buss your own tables till 3pm. Dish pit doesn't come in till 1pm so you got to set up the dishpit also. Food runners don't come in till 1pm so you need to set-up the line, expo & run your own food the early morning. Always have hands-out, whether it's food or drinks. Running sidework (replacing ice, pints, rammekins, polishing plates. Closing sidework takes about 1/2 hour-45 min. No silverware rollers currently, so you have to roll silverware post shift 2 buckets. 8 days of intense training (large menu), focused on menu memorization & steps of service, followed by a 200-something test. It's not for everyone, it's a super fast paced environment. Tough love management & coworkers. It's a shark tank. But you also have to be super nice to your guests & be team oriented. If you can handle, you can make alot of money. 5 table sections currently but they are working to get them down to 4 or 3 tables. Right now work flexibility is key, so if you don't have an open schedule, ex: willing to work a variety of jobs (ex: server, food runner, drink runner, host, etc) a variety of times, &they probably won't hire you. I'm sure after COVID things will run a little bit more smooth
Pros50% off meals while working, 25% off dining in during off-hours. 401K, 2 week emergency leave/year.
ConsSuper busy, Servers don't typically get breaks, especially if it's busy.
1.0
Team Member | Boston, MA | Sep 10, 2021
Extremely stressful, uninspiring, and inconsistent
Recent change in regional management has caused a catastrophic breakdown in communication. Expectations change daily, protocols and standards change daily, staffing standards changes daily and as a result the money is wildly inconsistent. The patio used to be the best spot in the house now it’s the worst. You get worked to the bone and for appreciation you get some pizza, candy or Red Bull’s every couple weeks. There are a few really good managers who care about their employees and providing quality service to their guests, this review is not a reflection on them, but unfortunately there are a couple managers that are just shift killers by nature. They’ll refuse to cut people just so theres more help at close so they can leave 10 minutes earlier. The Fenway location has a host of managerial problems that manifest in FOH team members pay checks. From what I can tell Fenway is not an accurate representation of Yard House as a whole. The ballpark creates a unique economic environment that is difficult to predict, but under previous management, there was a much greater feeling of belonging and everyone made much better money, since management changed both those have been methodically exterminated by those new to higher management. They now compare Fenway directly to other locations that have a totally different environment, and will overstaff heavily to meet review scores on their on table computers, called ziosks. If you plan on applying to Yard House, I recommend the new Copley
ProsA colorful cast of colleagues that allow you to endure shifts with a few laughs
ConsInconsistent in every way. Money, expectations, support.
4.0
Server | Riverside, CA | Jul 20, 2013
Great restaurant with over 130 beer selections and great food to match!
A typical day at work includes upholding and maintaining responsibilities that include, but are not limited to, tour guiding guests through a seven- panel menu and over 130 beer selections, and also provide above average customer service to ensure guest return. I have learned to effectively balance a fairly light to fairly heavy workload which could very well include taking care of many guests at one time. Management for the most part tries their best to take care of their employees and to effectively run the restaurant in a smooth fashion, however sometimes things get fairly cloudy and the management team falls behind on things such as getting employee scheduling out in a timely fashion, which can make it difficult to plan around life events. The hardest part about working at the Yardhouse can be the heavy workload we incur, and also the in-cohesiveness that often occurs in the restaurant due to the attitudes of many servers that have been working there for quite some time. It can seem very "non-family" oriented. The most enjoyable part about working at the Yardhouse is the job at hand, which includes guest interaction and being able to provide excellent customer service to my guests and making them happy enough to come back and visit me. I love taking care of my guests and interacting with new people on a daily basis!
Prosgreat food and beverages, decent income, great potential to be a truly rockin" work place!
Consbenefits, non-family oriented work environment
3.0
Line Cook | Las Vegas, NV | Jan 15, 2019
fast paced
the moment i clock in i start to stock up my station unless i have a lot of orders that come in on my screen then i cant do anything about how my station is stocked until i have a break in between orders . its really difficult to do a %100 great job and fast service if the person before me leaves with out giving me a chance to restock or have the station already stocked ,then i'm running around like a chicken with out a head , trying to get my station in order for happy hour witch starts the moment i clock in at 3 pm and continues to 6 pm and try cook and plate orders all at the same time.The head chefs are really helpful. so are the line cooks who know all the stations because they will jump in on your station and help you with orders if they see you need help. i really loved how much fun we have on a daily bases , if you need a sick day , its no problem because there is so many employees . now the down side to that is if you take a week vacation they WILL cut your hours when you come back from your vacation or a sick leave. sometimes its to busy and the staff cant keep up. so food is left sitting in the window getting cold and stale , and then us cooks have to recook food that should have been sent out 30-45 mins prior to us recooking it (it happens daily) .iv even seen food that sat in the window for a whole hour and them just throw it away because they couldn't find what table it belongs to ,witch makes me wonder if we are charging our customers for food they didn't get
Prosfree meal
Conswatch your back
3.0
Server | San Diego, CA | Mar 22, 2014
Structured work environment with family style environment
Yard House is a very structured, detail oriented environment. All staff members know exactly what is expected of them, which is nice. Company standards are of up-most importance which can be problematic at times; for example they company uses progressive disipline, but fails to recognize that sometimes situational issues arise. There also is little company provided incentives for employees to work harder. There are lots of rotating beers so I learned a lot about beer in general and about local brews as well as popular beers. I became very close with my co-workers, which was the most enjoyable part of my job. The hardest part was that Yard House is very corporate and their strict employee standards allows little room for employees to bring individual skills and qualities to the work place that could benefit guests, co-workers, management and the company in general. All managers undergo extensive training and are very knowledgable about the company and its products. However, due to the extreme corportatness, company standards are emphasized over individualizim, which gives little breathing room for managers dealing with employees, guests and other issues from a situational stand point, and must do things by "the book" which often times compromises morale among employees and creates tension in the work place.
Proslots of employees = lots of friends
Consvery corporate
1.0
General Manager | Dallas-Fort Worth, TX | Jul 27, 2018
General Manager, with them for 2.5 years, very unhappy environment
Work, work, work. Be profitable, be profitable, be profitable. While at the same time they continue to take away the quality and the tools that would allow you to excel at profitable sales growth. I was able to when I opened a new location due to it being new, but at established locations in non spotlighted areas (a spotlighted area being Vegas or L.A. Live) sales were down and frozen mashed potatoes were the new standard. The focus is on what you can do for the business with very little room to reward or recognize your team members with awards they truly want. I got creative and was able to offer unapproved awards for my team, but that is not the norm. Healthcare was expensive. Only free meals during your shift, and when you are not working you only receive 25% off, even as a manager or General Manager. I learned how to operate in an environment that was strict with rules that specified what you could not do, opposed to what you could do to recognize top performers. The work was overly complicated when it could be simple, due to lacking technology or systems that were not utilized for optimal performance and did not communicate with one another. But the biggest issue is the new focus on frozen or pre-made food, and conversations that only focused on making the company more money and no longer on the development and enrichment of the team.
5.0
Server | Houston, TX | Aug 7, 2018
Fun, fast paced restaurant and bar
Working at Yard House the past two and a half years has been a blast! The training of the restaurant is fairly thorough and they make sure you have a very good support system in place between management, trainers and your fellow co-workers as well. They train you in both food and beverage information for eight shifts and provide you with a learning tool online so you can train and study both from home and at work. We have a food menu with over 100 items you can order and a full bar with 100 beers on tap and a full liquor shelf. Once you get on the floor, there is plenty of money to be made. With a location nearby to both the oil and gas industry as well as the energy corridor, you will see a ton of foot traffic from these areas as well as people from all over the world. The environment, in my opinion, is the fastest pace environment I can say I have worked in. Teamwork is crucial to working in this restaurant but we have a lot of fun while we do work as well. The management team is far and away the best overall management team I can say that I have worked for. They do a very good job of setting the restaurant up for success and making sure that the employees will be making as much money as they can day in and day out.
ProsTons of guests and money to be made, helpful staff, super flexible hours, benefits (medical/dental/401k)
ConsLonger work shifts, slightly long sidework
3.0
Server/Trainer | Lakewood, CO | May 24, 2016
High volume, fast paced, very bust restaurant
A typical shift at Yard House lasts 8 to 11 hours, in a very busy and fast paced environment. I have enjoyed working in this environment because it has kept me sharp and allowed me to develop many skills that I believe are transferable and will help me to succeed in a professional setting. I really enjoy all my co-workers and the sense of teamwork that we have developed, I know I could not do my job successfully with out their support making for a very enjoyable working atmosphere amongst my peers. Management at Yard House has recently changed from Yard House, to Darden and there have been many changes starting at the top, all the way down that I have not agreed with and that have negatively affected the company's culture and the work environment. The hardest part about the job, on a day to day basis can be the challenges you face while working in the food service industry, with the public. Up set guests can be very challenging to deal with but after many years of experience nothing is too difficult to handle. The most enjoyable part of my job is finishing a long busy shift and celebrating with my co-workers that as a team we tackled all the obstacles together and overcame them with smiles on our faces.

Questions And Answers about Yard House

What is the best part of working at Yard House?
Asked Nov 23, 2019
Some people I met
Answered Jul 2, 2022
Free meal
Answered Jun 29, 2022
How often do you get a raise at Yard House?
Asked Sep 18, 2020
$1.00 raise per station you learn $1.00 raise per year
Answered Nov 23, 2022
None, unless we put are job on the line
Answered Nov 21, 2022
What is a typical day like for you at Yard House?
Asked Jun 12, 2020
Busy and short staffed. Money can be good
Answered Nov 17, 2022
Fun,energetic and busy.
Answered Nov 7, 2022
What is the promotion process like at Yard House?
Asked Feb 28, 2022
you ask to promote
Answered Nov 19, 2022
Fast You’ll Go From Dish To Line In A Matter of 7-9 Weeks
Answered Nov 10, 2022
What benefits does Yard House offer?
Asked Aug 4, 2016
..good pay. That’s it
Answered Nov 19, 2022
Free food, sometimes…
Answered Nov 14, 2022