Zaxby's

Working at Zaxby's: Company Overview and Reviews

Zaxby's
Zaxby's
3.5
6341 reviews
Zaxby's Ratings
3.5
Average rating of 6341 reviews on Indeed
3.4Work-Life Balance
2.7Pay & Benefits
3.0Job Security & Advancement
3.2Management
3.4Culture
Headquarters
Athens, GA
Employees
51 to 200
Revenue
$25M to $100M (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Zaxby's

 Average SalarySalary Range
1540 salaries reported
$11.53
per hour
$7.25-$18.60
1632 salaries reported
$11.33
per hour
$7.25-$18.40
987 salaries reported
$15.61
per hour
$7.80-$24.05
361 salaries reported
$11.47
per hour
$7.25-$17.25
6 salaries reported
$16.58
per hour
$8.25-$25.10
Salary Satisfaction
38%
Of the employees are satisfied about their pay
Based on 20696 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Zaxby's Reviews

Popular JobsCashierCookAssistant ManagerCustomer Service Associate / CashierPrep CookCrew MemberGeneral ManagerShift LeaderCook/DishwasherManagerShift ManagerTeam MemberCustomer Service RepresentativeLine CookAssistant General ManagerCrew LeaderCashier/SalesTeam TrainerFront End AssociateKitchen Team MemberFood Preparation WorkerFry CookLead CashierZaxbysServer/CashierTeam LeaderManager in TrainingServerAssistant Store ManagerFast Food AttendantBack of House Team MemberLine Cook/Prep CookCook/ServerDishwasherHospitality ManagerStore ManagerTrainerHost/CashierKitchen ManagerFood Service AssociateFront of House Team MemberGrill CookTraining ManagerAssociateFood Service WorkerLead CookRestaurant ManagerDistrict ManagerHead CookManagement TraineeAssemblerAssistant CookCashier/StockerCertified TrainerCleanerFront of House ManagerLaborerSupervisorChefHost/HostessRestaurant StaffRetail Sales AssociateSales AssociateAssistantCatering ManagerCounter StaffCustomer Service ManagerHost/ServerLobby AttendantNursing AssistantWarehouse LeadZaxby'sAssociate ManagerCashier/ClerkCo-managerCounter Sales RepresentativeExpeditorFOH/BOHFood RunnerFront Desk AgentProduction WorkerRegisterRetail Assistant ManagerSales RepresentativeServer/TrainerStocker.......Accounting SpecialistAccounts Receivable ClerkAdministrative AssistantAllAssistant Sales ManagerAssistant to OwnerBackroom AssociateBakerBeverage ServerBill McGillBookkeeperCZTCashier SupervisorCashoerCasierCloserClosing ManagerCompliance OfficerCook/PrepCounter AttendantCross trainedCulinarianCustomer AssistantCustomer Relations ManagerDatabase DeveloperDeli AssociateDesignerDining Room SupervisorDirector of Financial Planning and AnalysisDishwasher/BusserDriver TrainerEnvironmental Health OfficerEvent CoordinatorEvent StaffExecutive AssistantFOH BOHFOH and BOH and prepFOH and PrepFacility SupervisorField MarketerFinancial SpecialistFood and restaurantFranchise ManagerFryerGeneral AssistantHandlerHead of Customer ServiceHigh School TeacherHouse ManagerInstructional DesignerJanitorKitchen HelperKitchen SupervisorLead DriverLead PrepLead after just six months on the jobLine SupervisorLoaderLobbyistMaintenance PersonMangaerMostly EverythingNever had a jobNight ManagerNoneOperations ManagerOwner Operator DriverPorterPresenterProblem SolverPromoterRecords SpecialistRegional ManagerRestrauntResturantRoom AttendantRunnerSafety CoordinatorSales LeaderSales and Marketing ManagerSchedulerSenior Payroll SpecialistSenior Team LeaderSocial Media CoordinatorSpecialistStaff MemberStaff WorkerStudent WorkerTeam AssistantTeam CaptainTraining CoordinatorTraining SpecialistUtility WorkerVascular TechnologistVolunteerWelderWho knows ZAXBY'S CHICKEN FINGERSZaxby's Cashier zaxbys cook Zaxbys Back of House LeadZaxbys FOH and BOHcashiediswasher and a very organized personnanonesift leadzaxbys
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Overall Reviews at Zaxby's

2.0
Assistant Manager | Northport, AL | Dec 2, 2015
Deceptive and unappreciative
I'm not the type to exaggerate, this is probably the most dead on honest review you will read of this company. They are not a company to make a career out of as a manager who works hard. They don't take care of their employees. Don't put your all into this company, because they will work you til you break and then get rid of you. They are incredibly strict about their policies, which is fine, but they don't enforce it with everyone. They pick and choose. Some managers are a joke and act like they are still in high school. The male employees get all the hard work. Demand at least 35,000 as an assistant manager. If you don't get that then they are playing you. Upper management is like a shady car dealer. They will lead you on about when you get benefits as well. It will take about 5 months before you get any leave or health benefits. They told me right away, then a month, then 3 months, then after you get certified. You also work 50 hours a week, and you have like 3 holidays. They will train you for 4 weeks and then abandon you to go train another group at another store. The trainer leaves you in the hands of managers who are bad at training. I was consistently misinformed on things that the District manager said was incorrect yet the GM and other managers didn't own up to anything in front of him. When our trainer left it was down hill from there. You are supposed to finish the training program on the computer in like 3 weeks, yet they only have
ProsFree food, semi fun atmosphere, lower level staff keep it real
ConsUnappreciative, Uppermanagement is dishonest, No breaks, ditch you halfway into training, too many callins, uneven work distribution, no benefits until after 5-6 months, 50 hours work weeks, lack of training tools and trainer to complete training
3.0
Cashier | Georgia | Jul 30, 2013
An easy job to have but...the franchise you work for matters a WHOLE lot!
I'm a cashier. When I started in 2010, it was to make sure I had money to get me to and from class...I was a sophomore in college at the time. It was great at first. I met great people, some long time friends, and I learned so much from those my senior. I got bonus after bonus, raise after raise. BUT 2.5 years later, I'm at the pay cap. If you aren't management bound, you can't get paid more than that. After numerous management changes, it can be frustrating. It's even more frustrating that I'm aware of laws and regulations, and that I have a degree and the managers don't. They are quick to make rules that make no sense. Quick to hire girls based off looks...and those girls are there to flirt, not work. Corporate only cares about money, money, money, money, money, money, money. They've lost sight of the customer...especially the INTERNAL customers. I've graduated college now, but the economy is not great for someone like me...and I'm still there. I have a BBA in business admin with 3 concentrations...one of which, and my research field as well, is in organizational behavior and development. The success of any company, in my opinion, starts on the inside...those who have direct contact with external customers. When management ignores us, it only causes us to lose motivation. I'm lucky enough to have the education that I have to talk to my coworkers about their issues with the company, but unfortunately, I have no power...I don't have enough power to talk to corporate...which i
ProsClocking out
Consmanagement, customers, lazy coworkers, corporate
5.0
Cook | Muscle Shoals, AL | Nov 21, 2018
Hard and fast paced work environment with some fun on the side.
We all know it's good to make friends, but keep in mind that this is a business and while goofing off is fun you need to follow the rules set in place to take care of customers first. The job can be stressful things can pick up and you have people running around filling orders and getting food ready to serve. If you can keep up with the mad house in the back or the friendly service upfront then you have a good gig. Co-workers have each others backs so long as you don't act like a fool, slack off or try to be rude to anyone, then you'll be on your own. We enjoy joking and goofing off when orders are done, places cleaned and we have some downtime, but remember when people start coming in it's business as usual. When you join you can expect to be thrown into the lion's den, they start off by having you learn on the job, literally. Don't worry, no one sees the newbie as an annoyance you'll have people actually come over and help you and teach you, not just managers. When you get the hang of a station they move you around, which may stress you out or seem annoying but it is good, because the more stuff you learn the more you can help and the more you can work. Every station in that kitchen and the front house becomes part of your station. If someone needs help you help them the best you can and you can only do so by learning how, managers do a great job helping with that. Workplace culture is just like being in at school minus the clicks. Everyone knows everyone and no
ProsDiscounts on food and days usually go by quickly
Consshort breaks, rush hours
2.0
Cashier | Jacksonville, FL | Oct 12, 2015
A poorly- operated workplace, and a decietful owners that underpays.
Zaxby's is a poorly-operated workplace. For instance, some of the managers do not care how the store is run nor do they take accountability for the store's failure; instead, the employees are the ones that are blamed for the failure of the store. the employees' work schedule is very unbalanced between work and life. For example, the owner wants people working unreasonable shifts such as working all day back-to-back without a break. For instance, I worked ten hours a day when I was working as a prep cook. I was never given a break once in those ten hours a day shift, where I was working nonstop without assistance. In addition, the store owner is very deceitful because he promises raise to employees, but everyone that works there has never once was given a raise. He is nice, but he is not a good store owner. Zaxby's is not a good company to work for. In contrast, there are positive things about Zaxby's. For example, I can have my meal half off when I would order something. Also, the work is not that rigorous as one will think; it just cooperate is unreasonable when it comes to procedure such as doing work assignments. However, Zaxby's is a fast-food restaurant so I work short or long unreasonable hours during the week, and still not get some sort of raise. In addition, I'm in college as well. They do not work with my school schedule, instead they schedule on days that I would go to school so I would miss class due to my work schedule. This is how my Zaxby's experience was l
ProsDiscounted meals
ConsOverworked, Underpay, and no breaks if given any breaks.
5.0
Assistant Manager | Columbus, GA | Sep 15, 2013
Productive and fast past environment
Throughout my years in the food business, I gained knowledge on operational management. As an assistant manager in the food industry organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security become a part of day to day operations. In addition, financial management is a major part of this industry. Zaxbys train each manager to plan and work budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc. Another day to day activity is called people management. This involves, recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas. The role in management for all fast foods require managers to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations. However, ensuring high standards of customer service are maintained. Therefore, it is very important if each manager is implementing, and instilling in their teams,company policies, procedures, ethics, etc; Zaxbys value handling customer complaints and queries. Zaxbys and other companies relay on devising and marketing promotional campaigns to advertise promotional items of the month. The hardest part of my work day is making sure each employee is in compliance with the handbook. Most of the employees are either in school or starting thei
Pros50 percent off on food to employees, monthly bouns for management, and Christmas bonus to each employee that has been there for at least six months
ConsNo health care benefits
2.0
Fry Cook | Murfreesboro, TN | May 21, 2014
I was an awful job
The work environment was not that great to start with. Minimum wage, no chance of advancement, or raise. I have extensive food service experience and all I get is 7.25 an hour While most of the team was tolerable and nice there were couple that made the experience there just terrible. One was on of the guys that was the shift supervisor, he was 21 and was drunk ALL the time. Another was one of the guys that made the food to be handed out. He was an mean-spirited evil guy. Turns out he had a brain tumor, but when he came back post surgery he was worse than before, so we all know it wasn't the tumor, he was just a jerk. Speaking of jerks, that is why I left. In January of 2012, the owners brought in this guy to "turn things around", which surprised us as we were making good money in the store, and food loss costs were low. They brought in a guy who was a business major at MTSU and thought because he was he knew everything. He immediately began to fire everyone or cut back the hours to ridiculous levels. He was just awful, half my age, half my hair, two-thirds my height and a napoleon complex to boot. I submitted my two week notice by delivering 3 4 page multi-point essay on how the store had gone down hill since he took over, and how I felt about his poor management skills, massive lack of leadership skills, coupled with his disrespect for the employees working there. I actually went by there last week for lunch, turns out the guy who was manager when I was there was demoted to
ProsI let me have the hours flexibility to wrap up my BS in Exercise Science and Physiology
ConsIt was a terrible place to work. If you ever want to go to Zaxby's in Murfreesboro TN, Don't go to the one on S. Church st. Go the the ones on either Memorial blvd or S. Rutherford blvd, the are owned by a different franchiser.
3.0
Cashier | Jacksonville, FL | Nov 22, 2020
Very stressful for anyone that is a 1st time worker
Work-life balance Work-life balance at Zaxby's was hard. As a full time college student I only worked part time but they treated me like I had to be at work full time. I had some classes that would involve rehearsals. Notifying my manager so they were aware of my schedule. They would be impatient about my schooling and would judge if I did not want to come in on my time off. They would even give someone shifts to me (not even calling) because they’d assume I have nothing to do. Pay & benefits My pay and benefits at Zaxby's are low and not much detail on benefits. Management In general, managers at Zaxby's are wishy washy . They will get upset before they ask questions. Favoritism as well Culture Collaboration with my colleagues at Zaxby's is the only thing that help me afloat. A bit the manager but 98% were my colleagues. Overall My experience working at Zaxby's was very settling at first but then once your on top of your game and the managers start to notice they’ll have you as a role of “managing” though it’s wonderful role to take part in but it’s not the title I applied for. As a fast food family restaurant they will be on your backs about needing to have drive time extremely short no less than a minute. If it’s off past 2 minutes the managers will get angry at one person and not the full staff. Some cooks don’t the know menu and they get put in drive thru (fast pace) instead of lobby (slow pace). The cashiers basically have to teach them how and to place the food for
4.0
Cashier | Kingsland, GA | Mar 9, 2020
Overall Very Likeable workplace
This zaxby's location is actually very enjoyable. While yes there is sometimes drama between some of the employees or one gets upset with the other, we all make it work. Sometimes the system may be acting up and we will all kinda laugh about it and work to being able to fix the issue. For example one of our printers in the kitchen wasn't working, so we had to print the order on the registers, and while yes, sometimes even I forgot to print the receipt a second time so we knew the order, the manager assigned for the front that day would work with us so our frustration wouldn't get unhandleable. For the Job Work/ Life Balance, I'm in highschool so managing extracurricular and school can sometimes be tough, writing down my schedule in the request off book makes it easier and if there is sometimes a mess up, it is very easy to have someone cover my shift for me so I am able to continue with my other responsibilities. The hardest part of the job would honest be dealing with some customers or even cleaning the lobby. Very few of the people who come in have little respect and are very careless, when we have to change the trash cans, we put the Zalad bowl container over top of the lid so no one can throw away their trash at the can, mind you there is 2 others not even 20 feet away, there is still the one customer who throws their trash basically on the floor. While yes it may be a mistake, itś not hard to pay attention to the sort of detail. Or people who make the biggest mess on the
2.0
Cook | Athens, GA | Nov 8, 2013
Great Fast Food Job for Students
The Zaxby's location that I work at would be an ideal location for students. About 95% of the hourly employees are either high school or college students. The pay is minimum wage with no benefits, not even a guarantee of a minimum amount of hours per week. Though management promotes a team based "encore" enviroment, there are plenty of management-employee politics. Job security and opportunity for advancement is pretty low, though in comparison turnover is pretty high. In an average week, the amount of hours you work will flucuate depending on sales. I've had weeks where I worked 30 hours and weeks when I've worked less than 10 hours. Advancement is pretty impossible as I work with people who have been with the company for years and are still hourly employees. One of the best things though, is how flexible they usually are with scheduling. If you are in high school or college they try to work around your school schedule and there are several people with another job in addition to Zaxby's and they have tried to work around that schedule as well. The best opportunity for hours is to be cross-trained as a cashier and cook, which becomes an option after a couple of months with the company. Though if you are cross-trained, the likelihood of working both positions is very likely, especially during the slow summer months and the better that you get at both positions. Another work of warning, if you are female, from what I've noticed at several Zaxby's is that working as a cook seems
Pros50% discount anytime
ConsZLCs, rare breaks (except summers)
5.0
Cashier | Orlando, FL | Jun 26, 2019
Exciting workday
first stage is initiation, when you first meet someone AKA the first impression, it makes sense to not show your true self upon meeting someone because you think they’ll judge you, when I first met my best friend her outfit spoke to me more than she did at the moment. During the experimentation phase, you try to find common interests. My best friend and I had the same taste in music and clothing so we made conversation off of that at first. Actually getting to know someone for who they are is the stage called intensifying, she told me about her family issues. I told her about mine, we related and continued the friendship from there. The second to last principle is integration where you’re actually coming together and understanding this person enough to gain a certain trust. For example, when my best friend would tell me something that couldn’t be shared with anyone and I kept it unknown because of the bond there is already. Lastly, the bonding phase where there’s an establishment and love in place- to where everyone already knows she is my best friend. The unhealthy relationships initiation was almost like a warning to me but there was something I liked about this person and their energy before even meeting them so I discard my presumption. We move into the experimental phase where I get to know this person and this person is leaving a negative impression on me based off what they do and how they do it. When it comes to the intensification of the relationship we find out

Questions And Answers about Zaxby's

What is the best part of working at Zaxby's?
Asked Oct 19, 2019
The coworkers
Answered Jun 16, 2022
Flexible schedule
Answered Jun 16, 2022
What is the promotion process like at Zaxby's?
Asked Dec 1, 2020
Finish all your tasks then master all skills at your position then ask for a promotion
Answered Sep 26, 2022
There isn't one
Answered Sep 26, 2022
If you were to leave Zaxby's, what would be the reason?
Asked Mar 15, 2017
The managers are rude and speak to you as if you're incompetent and no one wants to be part of a workplace where you're constantly disrespected and belittled. They also take advantage of you as much as they can. On top of that they do not provide breaks if you're over 18, but they will schedule you 8-13 hour shifts with little accommodation.
Answered Oct 22, 2021
Pay is bad and if your a good worker they will use you to the fullest
Answered Dec 3, 2020
If you were in charge, what would you do to make Zaxby's a better place to work?
Asked Apr 21, 2017
I would make sure the employees feel respected and appreciated as well as contribute to the team. I would give everyone a break because everyone is deserving of a break regardless of age. I would try to cross-train everyone so that everyone is able to thrive in any position. I would communicate with everyone about expectations so that there is no confusion rather than waiting until someone does something that is apparently wrong and then get angry when they're confused.
Answered Oct 22, 2021
Increase pay, staff and equipment to better ensure the time and product of all goods we produce
Answered Jul 16, 2020
How long does it take to get hired from start to finish at Zaxby's? What are the steps along the way?
Asked Aug 10, 2016
A few days, for paperwork
Answered Mar 29, 2022
I got hired relatively quickly. I don't remember how long it took, but I think it was about a week. They called me and scheduled an interview. I had 2 interviews, received an email that I was hired, went to orientation, and started working in about a week after that.
Answered Oct 22, 2021