The job that can become your life, but it's a fun job!
Maybe I was just a little too involved, but this job became my life. There wasn't a day I wasn't scheduled that I wasn't actually there or checking up on my team!
Background: I wanted a good part-time job, and just left a tween store, so I had little to no experience under my belt (2nd year college). I applied and was offered an interview the day they wanted me to come in! I came in for my interview and met with the District Manager, she asked me a couple questions about myself, my availability, and my personal style. I was hired after I left my interview. Super easy!
Fast forward a couple months in, I became a key holder, and then fast forward a couple more months again, I became Assistant Manager! I honestly didn't think I would even like working retail, but if you LOVE to go shopping literally EVERY DAY, this job is for you(...maybe). I loved the clothes (some of it was very overpriced and not worth it, but for the most part trendy!). I always knew I wanted to work my way up the ladder and Francesca's is a great place if you want to excel wand work your way up! They definitely believe in hiring from within, so if you don't think you'll ever get the experience you need, this is a good place to get it if you want to become upper management one day!
I loved my team, I made our schedules and I definitely tried to work with every single one of them, made sure to know class schedules, and made sure to keep an eye out for Midterms and Finals. In my mind, if your man
ProsFree lunch if you work Black Friday, see other Pro's
The Accessories and Clothing were nice but that was it.
I worked in the San Francisco location and I had to deal with an Asst. manager who had a chip on her shoulder, thought she was the top of the top and had a horrible attitude. I guess every store manager had a problem with her previously. Anyway, She had applied for my position and didn't get it probably due to her attitude and demeanor and experience and so any store manager that would come in after that, she would try to start trouble by reporting false accusations about them and make up statements about them and when it was reported to the regional and district manager, they would turn it around and put blame on the store manager and point out bad characteristics about the store manager. So this Asst. is unfortunately protected in the worst way possible and that is unfortunate because she needs to change her attitude and the way she treats her upper managers. She is highly insubordinate, and disrespectful, at times rude to customers, causing scenes with customers, causing a scene with other associates, act out aggressively, has made RACIST and prejudice comments towards their store managers of a different race and reacted to issues in a physical aggressive manner and each time these issues among other things were brought to the regional and district manager's attention repeatedly, they would ignore the issue (which is against company policy), and claim that she is the best employee ever and not support the store manager and instead of supporting their store manager, they wo
ProsOther people that work in the company, Clothes, Jewelry, Benefits
ConsInsubordinate employees, no support from upper management, fake promises and lies from dist. & regional managers, handling of issues are not resolved and instead are ignored
As the company found success, it lost a direct sense of identity and basic morals.
My advice to Francesca's Corporate Team goes as follows;
Take back control. Be honest and informative. Make some major choices and stand by them. Mend the lack of trust created or allow long time employees to find another company who will appreciate and reward their work ethic. Remain direct and available. Reflect, take action and provide all that will be necessary to truly advance in whatever direction you do choose... With growth also comes sacrifice. The company must choose to either sacrifice it's authenticity (along with the competitive edge that brought it such success to begin with) in exchange for continued allowance of low wages and instant gratification in sales. OR it can sacrifice that need for instant gratification by slowing down, allocating payroll hours/ adequate tools/ actual competitive pay and eventually higher volume inventory to the stores that have already proven their capabilities and hard work (instead of neglecting them and opening countless new stores), in exchange for being able to actually achieve and surpass the constant tasks/high sales goals in due time. Undeniably, It is both unethical and Ill advised to attempt to maintain that "classic quaint charm" of a small privately owned shop, while multiplying in mass abundance and distribution. Universal retailers succeed with the "quality over quantity" mentality, by dedicating a significant portion of profit towards high efficiency technology, maintaining a precisely consistent inventory vs payroll
ProsSome truly unique/quality garments, many cute/affordable gifts, lots of freedom towards visuals, close staff, frequent and exact sales #'s are easily attainable and made clear to entire staff, get to wear the jewelry every shift, exposure to a variety of merchandising vocabulary/skills
Conslacks direction, no strong brand identity, scarce training, poor discounts, no leadership, outdated registers, outdated equipment needed for store upkeep, no space for shipment, no work/personal life balance
I was a “Stylist” which is what they call sales associates. I first started there without any training from my manager, only videos on a computer. This particular store was very gossip filled, so instead of my manager confronting me on my actions (which I also had no idea were wrong because I watched every manager do the same things) they had just told all of the sales leads to tell me specifically to stop that certain behavior, it was mortifying! Along with that, Francesca’s has a really strict greeting process. They pretty much expect you to have a 5 minute conversation with every customer that walks in the store...not only that but you had to make it “seem” casual and not scripted...but if we missed a part of the script we would get scolded, there was not win in that situation. And once you got the hang of your casual script, the district manager would visit the store quite often and she almost always told us that we were doing something wrong when greeting the guests. There was absolutely no opportunity for growth at that store, all the managers were hired outside of the company and none of them ever got promoted, no one above me ever mentioned there being opportunities to for me to grow within the company. The store was also really small, besides the weekend there was never more than two people working (a manager and a stylist)...the most annoying thing about this company compared to previous that I worked at, the associates were responsible for greeting, grabbing sizes
ProsAbout every 6 weeks the company would increase staff discounts to 50% off
I'm going to be completely honest about my experience, so people who are looking to join this job can... stay away. Their application process is fairly simple, and depending on the location you apply to, your manager will give you an answer within 3 days or so. My manager told me that a Stylist (a fancy name for Store Associate) typically goes to through a 2-step interview (one w/ the boutique manager and one with the District Manager), although I was hired without having to go through that second interview.
My first-day training was one of the worst experiences I have ever gone through in retail. To provide some context, I was previously employed with other retail stores and had a year of customer service experience before applying to this place, and my transition period between my previous job and Francesca's was a month, so I was fairly familiar with the responsibilities of a store associate. My Manager and her Assistant Team Lead were cliquey and did not work to incorporate me into the work culture. I was looked down at and was bullied by my co-workers for not knowing the norms of the job. I tried to speak up in their conversations and include myself, but they ignored me and continued on as if I wasn't there. The team lead was especially nasty to me and I'm pretty sure she thought I was really stupid lol. They never highlighted what I did right, and was more than happy to tell me what I did wrong. I was reprimanded by both whenever I didn't stick to the customer servi
Applying to Francesca's has always been a dream to me, as it has always seemed like a fantasy from the outside. It had the cutest clothes, the store had a nice rustic look, and the people seemed to be pleasant when I was at first just a customer.
BUT, actually working as an employee and being behind the scenes of the whole job itself, was heartbreaking and exhausting. There were days where I would cry to myself at work because I had made a mistake or I just knew that their expectations was EXTREMELY high for no reason, and I just couldn't meet the unrealistic, captialistic, impossible standards. A normal day at work would be checking in, realizing that the store is pretty empty at first, and then having to really- and I mean REALLY bond with the people around you. Because it basically is just the two of you. Or you're alone. Which is absolutely not safe, but who cares because the company said so right??
I wouldn't say I didn't enjoy the company of my coworkers, I truly did have a laugh with them and bonded with them. But the company itself- is outrageous. It's so outrageous that it causes management to place unrealistic standards on the workers below them, just because the people up top would pressure them, saying that the store is doing bad, that we aren't making enough money, and that you need to get your people in check. There is a whole STEP BY STEP list on how to socially interact with each customer that comes in, which I absolutely despise. I would rather remain
Pros??? I guess easy scheduling, if you are busy then they will work around it
Francesca's as a whole needs to get it together. Upper management (district and above levels) only care about the metrics. Employees spend long hours alone with no breaks for food or to use the bathroom. You never know when there is going to be a promotion change or markdowns or other tasks that need extra hours but they don't provide adequate payroll- and usually one person is left to do all of these types of tasks all while "running the show" and following the promise. The "promise" sounds nice on paper but guests hate it, they don't want you following them around the store and shopping with/for them/ asking them a million questions. Management pushes "guest capture" and basically forces you to get every guests phone number and email before their transaction. We are to tell them it is for a "rewards program" but I was with the company for over a year and there were zero loyalty events where anyone could use the "points" supposedly saved in this "rewards program." Constantly helping out other boutiques out of state because turn over rate is so high - management is always freaking out trying to hire more people because everyone leaves as the company does pay NEARLY enough to part time key holders and they either get all the hours or none. Most part time key holders are students and the lack of consistency in hours makes it impossible for them to plan their lives. Not sure if it is a common theme among boutiques or if it was mine in particular but we NEVER knew our schedule. I
they "put people first" until they start to lose money
I was hired by francesca's in the fall of 2016 and at that time I love a lot of what I was told about the company - like: zero debt, continually growing and opening boutiques and that they truly put their people first. over my time with the company I realized that the ability to put people first falls by the wayside when they company starts to lose money. in an effort to not go into debt they: laid off 2/3 of the home office, including rescinding offers for post graduation employment to interns and did not communicate to field team. they did not offer merit increases for fiscal year 2018, even though that is what 60% of our annual performance review is based on. and lastly, they will find anyway to save a dollar, such as terminating/forcing resignations from what they consider to be "over paid" team members - only to replace them with lesser qualified people that they can pay significantly less (by more than $6/hr). They expect BTLs to recruit and retain "top talent" while offering minimum wage or slightly more ($8) for lowest level associates - $13 hours for assistant team leaders (assistant store manager). Additionally they do not support the boutiques with simple tasks, such as: bathroom supplies (severely delayed, if they show up at all). They have an overly inflated idea of what "guest service" is...guests DO NOT want to be hounded...associates DO NOT want to hound guests (especially when they're not being paid commission to do so). The "francesca's promise" is a joke. B
Prosmy amazing team, discount
Consfake guest service, disconnected home office, warped sense of what is on trend
I've worked at Francesca's for a little over two years now. It started out as a part-time job that I got when starting college but quickly turned into a full-time job within a year. I loved working there in the first year, waking up ready to get to work. It was very fun and easy-going. While I didn't like the current sales approach that seemed too pushy, I enjoyed it. Once I had a management change, everything went downhill. I believe my new manager did their best but it was a struggle to balance school, personal life, and work and expect me to come in every time someone called out or any minor issue happened. Our new manager left abruptly and I was asked if I could handle being an interim manager for a short time and I said yes but only for about two weeks but that lasted for about a month and a half. Keep in mind that I was only the assistant manager at the time, working part-time, and in school full-time. We were also severely understaffed with only me and two other employees who both were in school and had other jobs and engagements. I would sometimes work a full day (10-hour shift) with no break because there was no one else. They eventually sent in a manager from another boutique to help lighten the load until a new manager was found. Once the new manager was trained I went back to being the assistant manager and worked there until I had to move. Overall, it is a good job starting out especially for high school or college students who just want to work part-time but as
ProsDecent pay/compensation for managers, good employee discount
ConsMicromanagement, passive-aggressive, too high expectations, no hours for scheduling
The typical customer interaction here is great. Most customers are interested in new items and looking for new ways to update their wardrobe, so helping them is a lot of fun because it feels like dress up. Management however, is another story. At the Onalaska, WI location, it became quickly apparent how clique-y things are. Many of the employees were former Aeropostale workers and came as a group to Francesca's when it opened. The Assistant Manager lived with the Store Manager. Talk about a conflict of interest! That being said, if a problem arose and you weren't in the "clique," you were the one who was punished and not taken seriously. This is NOT a commission based job, yet they sales track and you are punished if your sales do not meet the desired goals, but none of this is stated or explained when hired. You are expected to make this job a priority, over everything else in your life. For example, one employee was asked to not go on a vacation that she had planned for weeks because the manager wanted a few days off. On one instance, I was made to come in during a night I had asked off 3 weeks in advance to study for finals (which were the next morning) because someone didn't show up for their shift and being a key holder, this job apparently needed to be my number one priority. On another, more infuriating experience, I had needed off for 2 weeks for a reparative surgery to fix a breathing problem due to injury. The Sales Manager was adamant that I returned sooner than th
Questions And Answers about francesca's
What is the best part of working at Francesca's?
Asked Mar 4, 2020
Answered Jun 25, 2022
Friendly environment, easygoing job
Answered Jun 16, 2022
What are the hours like?
Asked Dec 7, 2016
The only ones who get good hours is manager and assistant, sales leads hours won’t go over 25 and now they are beginning to lower stylist hours to -10. I know some stores like Amarillo only gives their stylists 2-4hrs per week.
Answered Sep 10, 2020
It depends on the position and location. Each boutique is given a certain amount of hours. The BTL (manager) has to get a certain amount of hours (I think 42) because they are paid salary. After that, the ATL (assistant manager) can get anywhere between 25-40. Next, a key holder (my current position) usually gets 20-30. I started getting around 30 hours a week because my boutique did not have an ATL when I was hired. Now that we do, I get anywhere from 15-25 hours a week. Lastly, the stylist gets whatever hours are left, if there are any. This was the worst position/job I have ever done. You get very little hours, sometimes none at all. Its usually around 2-4 shifts a week and hours range from 3 hours to 10 hours. Its possible a stylist can get more hours than that depending on number of employees, store needs, etc.
Answered Jun 21, 2020
What is the interview process like at Francesca's?
Asked Jul 2, 2016
Answered Aug 21, 2020
The interview process at francescas was AMAZING ! The store team leader was so transparent and genuine in her approaches.
Answered Dec 8, 2019
If you were in charge, what would you do to make Francesca's a better place to work?
Asked Feb 22, 2019
Add more hours. Definitely not enough hours on the payroll
Answered Oct 11, 2020
Create a no tolerance for drama workplace
Answered Mar 4, 2020
What are team leader shifts like? around how many hours per week and during each shift? specifically asking for part time team leader position.
Asked Aug 19, 2017
Longest shift I received as a sales lead was 5 hrs , and not allowed to give you more than 20 a week.
Answered Oct 8, 2020
If the store is fully staffed you won’t be receiving more than 20 hrs