Working at goPuff: Company Overview and Reviews

541 reviews
goPuff Ratings
Average rating of 541 reviews on Indeed
3.0Work-Life Balance
2.7Pay & Benefits
2.6Job Security & Advancement
Philadelphia, PA
5,001 to 10,000
$25M to $100M (USD)

Popular jobs at goPuff

 Average SalarySalary Range
3338 salaries reported
per year
Delivery Driver
8 salaries reported
per hour
Operations Manager
19 salaries reported
per hour
General Manager
1 salary reported
per year
Warehouse Associate
12 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1375 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

goPuff Reviews

All LocationsAlbany, NYAlbuquerque, NMAmes, IAArlington, TXAtlanta, GAAurora, COAustin, TXAventura, FLBaltimore, MDBethlehem, PABirmingham, ALBlacksburg, VABloomington, INBoston, MABridgeport, CTBrookline, MABroomfield, COChambers, NEChampaign, ILCharlotte, NCChester, PAChicago, ILCincinnati, OHCleveland, OHCollege Park, MDColorado Springs, COColumbus, OHDallas, TXDallas-Fort Worth, TXDayton, OHDenton, TXDenver, CODes Moines, IADundalk, MDDurham, NCEl Paso, TXEssex, MDFlagstaff, AZFort Lauderdale, FLGainesville, FLGreensboro, NCGresham, ORHartford, CTHouston, TXIndianapolis, INJacksonville, FLKansas City, KSLafayette, INLakewood, COLansing, MILeon Valley, TXLeon, IALexington, KYLincoln, NELittleton, COLouisville, KYLowell, MAMadison, WIManchester, NHMesquite, TXMiami, FLMidwest City, OKMinneapolis, MNMontgomery, ALMorgantown, WVMound, MNNashville, TNNew Brunswick, NJNew Haven, CTNew York, NYNewark, DENewton, MANorfolk, VAOklahoma City, OKOmaha, NEOrlando, FLPensacola, FLPhiladelphia, PAPhoenix, AZPittsburgh, PAPortland, ORPortsmouth, VAProvidence, RIProvo, UTRaleigh, NCRaleigh-Durham, NCRichardson, TXRichmond, VASaint Paul, MNSaint Petersburg, FLSalem, ORSalt Lake City, UTSan Antonio, TXSeattle, WASkokie, ILSmyrna, GASouth Bend, INSpringfield, MOSt. Louis, MOState College, PAStorrs, CTStreet, MDSyracuse, NYTallahassee, FLTampa, FLTempe, AZTolleson, AZTowson, MDTryon, NCTucson, AZTulsa, OKTuscaloosa, ALUrbana, ILWashington, DCWatertown, MAWestminster, COWilmington, DEWinston-Salem, NCWorcester, MA

Overall Reviews at goPuff

Call Center Representative | Philadelphia, PA | Aug 9, 2019
No Growth
This company has money for everything under the sun except investing into their employees.they'd rather lose you than offer you a raise #SHAMEONGOPUFF
General Manager | Tucson, AZ | Oct 1, 2019
Leadership team is deceitful
I was a pretty successful GM who helped build the location I started at aswell as offering my knowledge and help in other cities. My knowledge in metrics and leadership landed me a shot to be a "Regional Manager". I bent over backwards traveling through Arizona aswell as other cities for 5 months (miles and wear&tear never reimbursed), attending daily meetings via video call sometimes at 5am (because HQ operates on eastern time), training operation and general managers, Working multiple shifts day and night, hitting all my kpis... only to watch 3 other fresh GMs who were less experienced get the official regional position before me. I was told that my official position was getting pushed back because the owners had too little time to conduct interviews and that my time was coming. During this time I had also lost my mother and had to take in 3 siblings including having 2 children of my own. I had to provide for 7 people total including my wife and myself with only 39k (Other GMs were making atleast 40-48k). So Basically I was getting paid like a lower-end GM while acting as an RM, when fellow RMs made a comfortable 65k + Bonuses. This company doesn't play fair and they definitely do not care about their employees. Upper management is a joke. Director of operations has a million times more knowledge and leadership skill than the VP of operations. Most GMs are on a power trip because they landed a decent job in their early 20s without any schooling. Supply has no idea how much
ProsFree expired candy
Conslow pay, lack of proper management, no breaks for operations, no pto, deceitful upper management
Shift Leader | Tampa, FL | Jul 31, 2019
great place to work
Job is super laid back some GMs are great to work with and take on ideas and we take on tasks as a group. promises are made but not kept. the only conn i can see with working with this company i would recommend working with this company to someone who is content with just working the basic job as they will focus more on external hires.
General Manager | Austin, TX | May 16, 2020
Great ideology on theory
The company goals exceed the infrastructure that has been established and although this growth is expected and welcomed. There is an unfair amount of performance required in comparison to the ever changing environment that each store is subjected to. If senior leadership planned better and gave more encouraging guidance this company would skyrocket. However, as long as they continue to treat staff as though they are continually replaceable they will live with the performance that is below the growth level that is needed to achieve a successful service in the financial long term. Prioritization of your employees and your company operations will in turn reap benefits you never perceived possible. Continue to ignore your staff and the future is anybody's guess.!
Delivery Driver | Austin, TX | May 11, 2020
great place
loved working here. great people. hope they are doing well. i hope when weed is legal they get in on delivering it along with the snacks and what not. very awesome.
Learning and Development Facilitator | Philadelphia, PA | Feb 4, 2020
up and coming tech giant, who needs to get their act together
goPuff is a great company with a ton of potential, but there's too much high school level drama going on and I was never entirely sure they knew how to fully run the company
Prosbreakfast and dinner served daily
Conson call 24/7
Delivery Driver | Pittsburgh, PA | Dec 19, 2018
Great company to work at but poor upper management
Idle place to work at for steady work, great drivers, and lower management to handle the day to day tasks. Poor upper management skills and people skills.
ProsFun relaxing environment
ConsUpper management
Brand Ambassador | Tucson, AZ | Apr 6, 2018
Eye opening collaborative experience
Wonderful, collaborative, and creative space that pushed me to learn about consumers interests and in return produced affective advertising strategies.
Proscreative, collaborative
Consnot a strict structure to the ambassador program
Customer Support Representative | Austin, TX | Mar 17, 2021
Are you looking for a toxic workplace run by an unorganized group of know-it-alls? You're in luck!
You start with a week of lackluster training sessions through Google Hangouts. There were 10-12 in my very quiet group. Training is fast paced as is the job itself. The trainer did her best. It could have been so much smoother if she had help from her managers. There were links that didn't work, information that was contrary to what we had just been told and overall very unengaging. We were often done earlier than scheduled and still got paid for the full day which was great. Once training is done you get emailed a schedule, told who your "team leader" is going forward and basically tossed into the ether to sink or swim. The "team leads" were great and are essential to your job. Be good to them and they’ll be good to you. There are only five team leaders and a handful of”Help Desk Associates”. The HDA’s are the problem. They’ve been working together since before the pandemic and have formed a clique. If you suggest a better method to a process or question them in any way you’ll be ostracized and find that your job just became 50% more difficult. They’ll leave your messages unopened and passive aggressively and publicly call you out on your trivial mistakes. Several of the HDA’s have complaints against them for degrading team members and for angry outbursts. Best to get your work done and keep your head down. I wasn’t the type and made a lot of observations which resulted in my resignation. The typical workday starts with you opening Slack and Chrome along with several web
ProsHealth Benefits. Remote work.
ConsOnly two fifteen minute breaks. No motivation. No room for advancement.
Delivery Driver | Phoenix, AZ | Jun 16, 2020
Delivery reimbursement
The per run reimbursement barely covers the cost of gas for some runs, and is treated as your hourly compensation. So if you average 3 runs in an hour you dont recieve an hourly pay for that hour. If you aren't tipped on those runs, then you've just worked one hour essentially out of pocket. I worked 44+ hours some weeks and the company only paid 120 dollars in hourly wages.
ProsNo sidework while waiting for deliveries
ConsMust be present for entirety of shift selected, but are not paid for the hours present

Questions And Answers about goPuff

If you were in charge, what would you do to make Gopuff a better place to work?
Asked Mar 22, 2019
Hire a whole new management system they play favorites and if you don’t follow every rule your fired
Answered Nov 20, 2020
I would start with observing what its like day to day. Then probably brainstorm about how we could organize the scheduling. Also, listen to any ideas that anyone has involving scheduling or anything. Some of the best ideas come from other people. However, im not saying I'm going to go with every idea I hear but I've been a manager before and I think some of the best suggestions. Come from your employees. A lot of managers Don't do that but They usually have too much pride and I've learned my lesson with that and I am very very humble. And I know how to run a business.
Answered Nov 11, 2020
What is the best part of working at Gopuff?
Asked Nov 22, 2019
There are too many drivers in salem and you have to fight to get hrs. Alot of times were slow because too many drivers..
Answered Apr 10, 2021
Paid holidays
Answered Nov 20, 2020
How flexible are your working hours at Gopuff?
Asked Apr 4, 2020
Not either show up or your fired
Answered Nov 20, 2020
Driver scheduling is dependent upon a shift drop once a week. All shifts are taken within twenty seconds (no exaggeration). The company wants to attract and retain quality drivers, but some drivers like to take a dozen shifts a week and complain often when they don't get those hours. Sometimes they'll give shifts away when they feel lazy, otherwise you're not getting anywhere close to full time hours and at that you really can't choose the time or day.
Answered Nov 15, 2020
What is the interview process like at Gopuff?
Asked May 23, 2019
No interviews
Answered Nov 3, 2020
There is no interview you just have to have the right documents.
Answered Jul 15, 2020
What is a typical day like for you at Gopuff?
Asked Apr 4, 2020
Horrible and slow unorganized
Answered Nov 20, 2020
6-10 deliveries during the shift. Very little interaction with warehouse staff, unless necessary. Don't expect anything from the warehouse manager regarding help/support.
Answered Nov 5, 2020