Customer Service Representative

State of Kansas - Shawnee, KS3.7

Full-time$14 an hour
Skills
Educates customers in person or by phone of applicable laws, policies, procedures, services and resources. Provides customer with information regarding status of records, tax return or other transactions. Performs registration account management on established accounts that are sole proprietor, associations, joint ventures, corporations and trusts. Provides guidance on options to correct deficiencies, problems or errors. Conducts registration tasks for new customers on all appropriate tax types, including the processing of business applications, business tax returns and remittances. Reviews incoming correspondence and worklists associated with the registration process. Researches and applies correct North American Industry Classification System (NAICS) codes to the business tax application based on the business activity. Reviews the business tax application for completeness and accuracy. Requires a knowledge of current Kansas tax laws, regulations and department policies and procedures relating to the registration process and must keep abreast of new and amended legislation effecting Kansas business registration. Performs business registration for walk-in taxpayers/customers in overflow situations and provides start-up assistance and education regarding filing requirements, tax exemptions, due dates and penalty and interest. Has knowledge of Kansas Business Center (KBC) and Streamlined Sales Tax (SST) on-line business registration systems. May perform financial account adjustments, abatements and/or assessments. Provides daily customer assistance by greeting walk-in customers, assessing their needs and assisting the customer or routing them to the appropriate resource. Ensures that customers' needs are met in a professional and efficient manner

Click on the link to download the position description: https://www.ksrevenue.org/pd/K0238864.pdf

SECURITY CLEARANCE REQUIREMENTS: KBI check due to direct access to Federal Tax Information in taxpayer records.

KANSAS TAX CLEARANCE CERTIFICATE IS REQUIRED FOR EVERY APPLICANT:

Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at http://www.ksrevenue.org/taxclearance.html

A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Your application will be considered incomplete if an ACTUAL COPY of your Certificate is not submitted within 48 hours after the posting closes.

MINIMUM REQUIREMENTS: Six months experience in interviewing, investigating or providing technical assistance to clients, customers, or the public. Education may be substituted for experience as determined relevant by the agency.

NECESSARY SPECIAL REQUIREMENTS: N/A

APPLICATION REQUIREMENTS: State of Kansas Employment Application, Cover Letter and Resume. Final candidate(s) will be subject to background check. Your application will be considered incomplete and you will not be considered for this vacancy unless you submit those items indicated. Be sure to include at least two supervisory references on your employment application. Include the requisition number and job title of this posting on ALL correspondence, including e-mail.

TO APPLY: If you have not done so already, please register your personal data with the State of Kansas at jobs.ks.gov Application materials may be submitted online, mailed to KDOR Recruitment, 109 SW 9th St, Topeka, KS 66612-1588, faxed in to (785) 296-1107 or emailed to KDOR_Recruitment@ks.gov. If questions, please contact recruiter at (785) 296-3077. PLEASE NOTE: Only the application can be submitted through the State of Kansas online process. All other application materials (resume, cover letter, tax clearance, etc. need to be either mailed, faxed or emailed directly to KDOR as per above.

PERFORMANCE STANDARDS: To be successful, candidate is expected to routinely perform the position tasks with limited supervision.

PROCESS FOR SELECTION: Upon receipt of your complete application packet, an evaluation of your qualifications will be conducted and your status based on the established minimum requirements, necessary special requirements, if applicable, and preferred selection criteria for the specific vacancy will be determined. Based on your ranking in comparison with other applicants, you may/may not be referred for further consideration and/or possible interview. If you are not selected for the vacancy, you will be notified within 30 days of the position being filled.

REASONABLE ACCOMMODATION POLICY STATEMENT: The Americans with Disabilities Act of 1990 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

VETERANS' PREFERENCE ELIGIBLE (VPE): Former military personnel or their spouse that have been verified as a "veteran" under K.S.A. 73-201 will receive an interview if they meet the competency factors of the position, including any preferred selection criteria established in accordance with K.A.R. 1-6-3. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. See jobs.ks.gov for additional Veterans' Preference Information.

LOCATION: Customer Relations, Scott Building, Topeka, Kansas

Regular Days of work: 8 Hours/Day, Monday - Friday.
Regular Hours of work: 08:00 AM - 05:00 PM
Hours of work are not negotiable

This is an Unclassified position.

Salary:
$13.61 hourly; can vary depending upon experience and qualifications.

DEADLINE: All Application Requirements must be received by the posted deadline to be considered.

When there is no closing date posted, application materials will be accepted until such time as it is determined an adequate pool of candidates exists. At that point in time, the position will be closed immediately. Applications received after that date will not be considered for that specific vacancy.